National Highways Authority of India [NHAI] Complaints & Reviews

On 11.10.2020 I crossed Panipat toll plaza at 8:48pm and double the amount of toll fee Rs 70 were charged from me by toll operator stating that my FASTag is blacklisted for low balance.My account had sufficient balance and it was working fine at all other plaza.
Ticket no. [protected]
Vehicle no. DL4CAY2471
Amount charged Rs 70
Amount deducted from account Rs 35

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Address: Flat no. 303, Destiny co-op housing society, near Kate petrol pump, Pimple Saudagar, PCMC, Pune 411027

Hi,

Our vehicle reg no: MH11AK2863
Journey date and time: Saturday, 10 Oct 2020, at around 10am to 10.15am.
Vehicle number of our car printed on receipt: MH117896(this number cannot even exist, false vehicle no. entry made by toll collection person)

We paid in cash at Satara -Anewadi toll plaza but that amount is also deducted from our paytm wallet.
Also, the receipt we received has incorrect vehicle number and hence we are facing many problems in getting refund amount. You may find mismatching vehicle number on RC and Cash payment receipt, in the refund request that we raised for Paytm fastag with ref no.[protected]. Also, you can check the CCTV footage at toll plaza at the given time, to check we have also paid the amount in cash.

I am attaching
1. RC copy,
2. Cash payment receipt
3. Deduction from fastag account

Please resolve problem, and process the refund.

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Flyover are not completed since 15 years the working is still going on. The state of road is very bad from pune towards Satara of NH4, still they taking toll. Village road are better than this highway. Instead of working on productivity please concentrate on quality instead.

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On 8th oct, 2020 i crossed rohad toll plaza in haryana. the toll authority charged rupees 130 from me on the pretext of not having enough amount in the fastag account but i had the amount in fastag account and the rupees 65 had been deducted from the fastag account.
please refund the excess money charged from me.

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While I was traveling from Ayodhya towards Gorakhpur, the Toll plaza MANDWANAGAR TOLL PLAZA was running only one / twoFASTTAG LANE, ensuring unnecessary queuing of Vehicles.When I asked/ complained about this at toll ..they shamelessly say just go away .. and when father argued, they started using abusive language and threatened me.
I am a Government doctor working near AYODHYA, I frequently traveled to Gorakhpur during last 03 years, The Tollplaza mentioned is maintained by very notorious and threatening staff, I have noticed them to be very problematic earlier too.
This time I am forced to submit a complaint in despair..

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Address: Kerala, kozhikode, engapuzha

Kerala state, kozhikode (district )puthuppady (grama panchayath)
Engapuzha town, kakkavayal road junction

sir,
"Engapuzha" is a very small city in kozhikode district. Located in KOZHIKODE -KOLLEGHAL national highway. Some private business personals constructed buildings on NHAI's land and properties. that, 's why
in our city facing very difficult traffic jam and dangerous accidents.
So please take necessary action ASAP
best regards
Ibrahim

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Address: Netaji Road, Newtown, Cooch Behar, West Bengal

Dear Sir, I beg to inform you that the luggage charge is being deducted without receipt from the passenger bus at the toll plaza below. Passengers have luggage. Toll plaza workers are forcibly charging luggage charges, especially for passenger vehicle that have fastag. The Prime Minister's dream of a digital India is being tarnished. I will request you, do the needful and stop this. With regards, Rana Chakraborty.
1) Paschim Laxative Toll Plaza
2) Surjapur Toll Plaza
3) Barsoni Toll Plaza

Oct 10, 2020

Complaint marked as Resolved

Luggage charge forcibly collected from passenger buses without given receipt by the toll plaza

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C

Chakraborty Rana

from Mahishadal, West Bengal

Oct 10, 2020

I talked to Paschim Madati toll plaza incharge. He was not attached with the toll plaza. He attached with another toll plaza But the website shows his name Sri Hari Kishen. Mr. Kishen is gentleman and helpful.

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We went through the fastag lane at the WUPTL PLAZA at 3:50 pm on[protected]. Even after having a valid fastag i was charged double the amount of toll which I had yo pay in cash because their machines were not working. I had no problem in paying the normal amount but i was fraudulently charged double in the name of fastag penalty.
This is just a way of taking money from commuters using unfair means.
And this happened with not only me but several more vehicles as well. Please look into this matter ASAP.
Toll ticket number= 94404114FAZ
operator USER-ID= 6015

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We face problems in this toll plaza. Today we were waiting for more than 1 hr to pass the toll .Lot of vehicles were standing and as per rules the toll has to allowed to open if there is more than 6 vehicles, but inspite of requesting them to open the staffs were very rude and they say there is no such rule. I heard that the toll plaza has recovered the expenses and they have increased and charging 75 INR one side. This is a everyday issue and we are able to keep our appointments on time. We are tolerating this attorcity for few years.Due to this harassment and tension our day is wasted and we are unable to do a our work This problem is not only for us, it’s for everyone hHope you will take necessary actions

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Address: Saiya toll plaza, Dholpur (Raj.)

There are long waiting queues at Saiya toll plaza, Dholpur(Raj.). We have a Fastag but still the ones who pay through cash come in the Fastag lane & the Toll workers entertain them. This causes us to wait for at least 10 mins. despite having Fastag.
Pls take action against the Toll plaza management.
My car no. is RJ11CA0538.

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Address: Palsit and Dankuni

I commute daily from Burdwan to Kolkata and return back between which there are 2 tolls, one at Palsit and another at Dankuni. We have to wait for more than 15 mins in each toll which equals to 1 hour daily up and down. The toll operators are pretty slow and most of the fast tag machines don't work which results to long traffic congestion. Kindly look into this matter seriously to save 1 hour daily for thousands of passengers commuting daily.

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Only 2 out of 4 lanes on either side, are functional anytime of the day.

No separate lanes for cash and fastag available. Both are forced to use the same 4 lanes out of the 8 lanes available. So even fastag users have to wait in queue for the cash payers to buy their tokens. No cash payer is asked to pay double the stipulated amount on going through a fastag lane. Queues of vehicles keep on lining up because of this delay.

DELAY is inevitable for fastag users who have taken the time and effort to buy a fastag, just to avoid waiting at the toll plazas. How IRONIC?

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मेरीएम्बुलेंस जो कि डिलेवरी के लिये ज़िकितज़ हेल्थ केअर में अनुबंधित हुई है । नियमनासर एम्बुलेंस टोल फ्री है किंतु मुझसे सीहोर बूथ पर टोल वसूली कर मेरा समय भी बर्बाद किया है । और मुझे पुलिस बुलाने की धमकी दी । आपके टोल बूथ पर कंही यह नही लिखा है कि नई एम्बुलेंस वाहन से टोल वसूला जाये । यह अनैतिक वसूली है । कृपया कार्यवाही करें ।

घनश्याम कर्मा
[protected]

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Address: Raipur NHAI TOLL PLAZA RAJASTHAN

Hello,

I was charged double at toll plaza: tp01 raipur, section: beawar to sandia on nh14
I was told my fast tag is not working so i paid cash and after a couple of minutes i received a sms stating that my fast tag has been deducted the same amount by the same toll plaza.

Attached is the sms of my fast tag deduction and the physical receipt which i received after paying cash.

Please look into this matter.
Details:
Idfc fast tag
Gj27cm0412
Time: 5:10 pm 5th september 2020

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Address: Ad 60 rajharsh colony lalita nagar sastha bhandar road near water tank kolar road

मेरे द्वारा भोपाल से रायसेन के बीच में सेहतगंज टोल प्लाजा पर फास्ट टैग होने के बाद भी टोल प्लाजा वालों ने पैसे लिए बोल रहे हैं आपका फास्ट ट्रेक ब्लैक लिस्ट है 1033 पर कंप्लेंट करने के बाद भी कोई समस्या का हल नहीं किया गया उसके पश्चात भी में 1 घंटे तक टोल प्लाजा पर खड़ा रहा और कोई समस्या का समाधान नहीं हुआ गाड़ी में फॉस्टैक लगा भी है और पर्याप्त बैलेंस भी है उसके बावजूद भी मुझसे पैसा लिया गया और रसीद दी गई पूर्व में भी लगभग 1 माह पूर्व मेरे द्वारा 1033 पर कंप्लेंट की गई थी लेकिन आज दिनांक तक भी उस समस्या का कोई हल नहीं हुआ है कंप्लेंट नंबर 2427202 ना अभी तक किसी ने फोन करके समस्या की जानकारी ली ना समस्या हल हुई फास्टट्रैक लगा होने के बावजूद भी काम नहीं कर रहा है

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Address: Vanarkottai road, sattur

I'm R Jagadeeshwaran from Sivaksai and my vehicle number was TN 67BE 1166. I travel on date 28 September 2020 through KAPAALUR TOLL PLAZA. The toll plaza incharge person provide single trip ticket for the Hot Cash users and discriminately not provided the double trip ticket which leads to huge amount collection while compare to the Fast-tag users. They charge 160 rupees rather than 120 rupees for the said trip. So, please consider my complaint and redress my grievance as soon as possible. I had taken the video ( while conversation with worker on the said toll plaza as an evidential purpose) and ticket also. I will produce when you ask. Thank you sir. Request to stringent action would be taken against the discrimination collection of toll fare.

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Following are the complaint about NH 348 Panvel - JNPT road

*Unwanted parking of container
*double parking of container
*wrong direction driving of container
*No street light
*No 24*7 help assistant contact board

on NH 348 Panvel JNPT road

Regards

Vishal Shedge
[protected]
Panvel

Oct 6, 2020

Complaint marked as Resolved

To put street light and clean double parking is whose work? NHAI????

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Can u brief me about 3 min rules at toll plaza as i know that if i stand more then 3 mins on toll plazas
Vehicle is tax free if the rule is there why don’t toll plazas follow them
And if the rule is not there why we have to stand just to pay few amounts as your maintenance and road are bad and trucks are riding on 1st lane

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Dear sir / mem
National highway - 8b near jetpur cuty. Highway road lighting service damage and lights shudenly down. And service road to totally damage past six month

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Respected sir/madam,
Toll plaza- Tasawade toll plaza
Taluka-Karad, Dist- Satara(Maharashtra)

As per subject, late passing due to long que of vehicles always.Total 4 lanes at one side, only 2 lanes for toll payment are open so it getting long time to pass.
So kind request to you to see this and solve please, so that pollution minimized, our time will save, reputation of NHAI will enhance.
Thanks

National Highways Authority of India [NHAI] Complaints & Reviews

File a complaint to National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 260

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3 minutes toll plaza rules

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Highway light ahe service road damages

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Long queue of vehicles late passing toll plaza

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