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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Mar 30, 2026
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National Highways Authority of India [NHAI] reviews & complaints page 261

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J
Jagadeesh Waran
Oct 6, 2020
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Address: Vanarkottai road, sattur

I'm R Jagadeeshwaran from Sivaksai and my vehicle number was TN 67BE 1166. I travel on date 28 September 2020 through KAPAALUR TOLL PLAZA. The toll plaza incharge person provide single trip ticket for the Hot Cash users and discriminately not provided the double trip ticket which leads to huge amount collection while compare to the Fast-tag users. They charge 160 rupees rather than 120 rupees for the said trip. So, please consider my complaint and redress my grievance as soon as possible. I had taken the video ( while conversation with worker on the said toll plaza as an evidential purpose) and ticket also. I will produce when you ask. Thank you sir. Request to stringent action would be taken against the discrimination collection of toll fare.
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    V
    VishalVishramShedge
    Oct 6, 2020
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    Resolved

    Following are the complaint about NH 348 Panvel - JNPT road

    *Unwanted parking of container
    *double parking of container
    *wrong direction driving of container
    *No street light
    *No 24*7 help assistant contact board

    on NH 348 Panvel JNPT road

    Regards

    Vishal Shedge
    [protected]
    Panvel
    Oct 6, 2020
    Complaint marked as Resolved 
    To put street light and clean double parking is whose work? NHAI????
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      F
      Faizeeyy
      Oct 6, 2020
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      Can u brief me about 3 min rules at toll plaza as i know that if i stand more then 3 mins on toll plazas
      Vehicle is tax free if the rule is there why don’t toll plazas follow them
      And if the rule is not there why we have to stand just to pay few amounts as your maintenance and road are bad and trucks are riding on 1st lane
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        આદર્શ સેવ ભક્તિ
        Oct 6, 2020
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        Dear sir / mem
        National highway - 8b near jetpur cuty. Highway road lighting service damage and lights shudenly down. And service road to totally damage past six month
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          T
          Trailokya Late
          Oct 6, 2020
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          Respected sir/madam,
          Toll plaza- Tasawade toll plaza
          Taluka-Karad, Dist- Satara(Maharashtra)


          As per subject, late passing due to long que of vehicles always.Total 4 lanes at one side, only 2 lanes for toll payment are open so it getting long time to pass.
          So kind request to you to see this and solve please, so that pollution minimized, our time will save, reputation of NHAI will enhance.
          Thanks
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            B
            Bharat SV
            Oct 6, 2020
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            Hello sir/madam,
            This is to inform you that the toll plazas along Bangalore Tumkur highway are resorting into illicit way of collecting toll money both in form of cash and deducting the money from fastag account when questioned we get abuses from toll collectors added to that a security at the toll gate misbehaved just because I asked cross questioned him regarding the toll prices this sort of hooliganism and mafia type behaviour is causing a lot of damage for daily commuters kindly request someone from higher authority to resolve this problem at the earliest we only wish to have a safe and transparent system re
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              V
              vikasraina33
              from Noida, Uttar Pradesh
              Oct 5, 2020
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              Address: A-419, Tower-4, Ashiana Upvan, Ahinsa Khand-2, Indirapuram

              I had crossed Kondli toll yesterday and was told to pay CASH as they mentioned they do not have fast tag enabled yet.

              i wanted to know if this is true. I had called 1033 today and they were not able to locate this toll, and inspite of telling them to raise a complaint, they DENIED to raise a complain.

              THE DETAILS ARE ALL ATTCEHD IN TEH SLIP.
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                M
                Mradula1
                Oct 5, 2020
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                I was charged extra at the Chhijrasi toll. As per new rules, the toll is 70 rs till 31st Oct. But i was charged the increased toll of 125rs on 5th Oct. Please refund the extra chraged money.
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                  A
                  Arora Sourabh
                  Oct 5, 2020
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                  Hi Team,

                  I came from Jalandhar to Pathankot on 04 Oct in the evening. The toll plaza representative denied to accept the fastag payment as they told their scanner is not working properly. They Charged me Rs 85/- to cross the Toll plaza via cash and when I checked my account info on sbi fastag portal, the same amount has already been debited from my account. I would request you to please refund my money as soon as possible and take action against such toll plaza so that any such inconvenience is not caused to anyone.

                  Car No. JK14D7001
                  please check S No. 02 in below screenshot attached.

                  Regards
                  Sourabh Arora
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                    A
                    akshaykane
                    Oct 4, 2020
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                    Address: Pune gokhalenagar

                    My car no is MH 12 HF 8961. On khed shivapur toll plaza as per instruction from ministry toll should not be taken from MH12 cars. Still my money 95 rs is deducted from Fastag. Today date 04oct2020 time is 9.52.

                    On 9.52 I got message money is deducted from Fastag.

                    I want my 95 rs back ...
                    Oct 04, 2020
                    Updated by akshaykane                     My car no is MH 12 HF 8961. On khed shivapur toll plaza as per instruction from ministry toll should not be taken from MH12 cars. Still my money 95 rs is deducted from Fastag. Today date 04oct2020 time is 9.52.

                    On 9.52 I got message money is deducted from Fastag.

                    I want my 95 rs back ...

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                      G
                      Geetesh Bansal
                      Oct 4, 2020
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                      Address: Niyamatpur iktoliya toll plaza moradabad-rampur road

                      At niyamatpur iktoliya moradabad bareilly route, I was traveling today from my vehicle regn no. UP21BP3177. I have to go to rampur uttarpradesh for some work at that time amount of Rs.125 deducted from fastag but at return toll plaza workers asked to pay rs.125 cash and not accepting the fastag. Toll plaza worker misbehaved when I say that I have proper balance in fastag but he misbehaved and refused to accept fastag and forcefully taken rs.125 for return journey. Is this type of behaviour is acceptable or your esteemed organization promoting this type of behavior of toll plaza workers. I request you to please take action on this issue and direct the toll plaza contractor for not repeating this type of threat to customers.
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                        P
                        PruthviBogi
                        Oct 4, 2020
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                        NH 163 Raghunatpally Toll Plaza is charging customers even before the road is still under construction and not officially opened. This is absolute cheating and I need refund of money for everyone charged including me
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                          K
                          Kushal Lahan
                          Oct 4, 2020
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                          Address: Sonapur Assam

                          Sir,
                          Today on date - 4/10/2020 when I giving the tax in sonapur Assam toll get the behavior of the officer in charge is not good and using the slam language used plz. Look into the matter.
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                            S
                            sumanth e
                            Oct 4, 2020
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                            Hi Team,
                            I generally travel once in a month from tanuku to eluru in car. Its national highway 16 toll road.
                            The road condition in several areas in between is very pathetic.
                            The road is damaged so much in that areas such that the car body touches the road in many times.
                            These are lasting from more than year.
                            For an example, at duvva bridge it is too dangerous, like that there are many palces in between tanuku to eluru.
                            Please take appropriate action.
                            Thank you.
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                              A
                              Anuj6009
                              Oct 4, 2020
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                              National Highways Authority Of India [NHAI] — Double collection of toll
                              Nishantkr0905 on Oct 2, 2020
                              Dear Sir,
                              This is to bring to your notice that Tundala toll uttar pradesh is collecting double toll thru fastag. My car is fitted with paytm Fastag. when they reach the tundala toll the tag is detected and money is deducted but the automatic gate doesn't open. Then the toll person comes with a Bar-code gun and scans the tag again and then open the gate. hence the toll is getting collected twice. This has happened twice with my vehicle. i am giving details below

                              DL9CAT2437
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                                A
                                Arun Avadaiappan
                                Oct 3, 2020
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                                Address: P NO: 61, VOC Nagar, Podumbu main road, Podumbu- 625018

                                Today (03/10/2020), I was travelling from Podumbu (Madurai-625018) to T.Kallupatti (Madurai-625702) by using only State Highways. In thirumangalam toll plaza for up and down charges they have collected rupees 160 (80+ 80) from me. I have not used the four ways, but they have collected the charge, I wanna know whether there are any GOs regarding this.
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                                  M
                                  Muni1991
                                  Oct 3, 2020
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                                  Address: Dindigul

                                  Dear Sir/Madam,

                                  Please be informed that my FastTag account has been debited with 150₹ today(03-Oct-2020), where as I haven't crossed any toll booths today. Below mentioned the transaction details.

                                  "SBI FASTag Acc ending with 04100 VRN: MA3NFG81SKB234618 debited Rs.150 Toll Charges at Kozhinjiipatti Plaza on 25-Sep-2020 06:58 PM Bal Rs.955.89"

                                  Please check.

                                  Name : Muneesh Kumar T
                                  Place : Dindigul
                                  Mobile No : [protected]

                                  Thanks,
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                                    N
                                    Nishantkr0905
                                    Oct 2, 2020
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                                    Address: Pundag toll Plaza, Ranchi Jharkhand 835103

                                    Dear Sir,
                                    This is to bring to your notice that Pundag toll plaza Ranchi is collecting double toll thru fastag. My bus is fitted with SBI Fastag. when they reach the Pundag toll plaza (Jharkhand) the tag is detected and money is deducted but the automatic gate doesn't open. Then the toll person comes with a Bar-code gun and scans the tag again and then open the gate. hence the toll is getting collected twice. This has happened twice with my vehicle. i am giving details below

                                    Vehicle number JH02V8751
                                    Date 14th Sept 2020
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                                      S
                                      Suja M Varghese
                                      Oct 2, 2020
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                                      Eventhough my FASTag wallet balance was beyond sufficient, the staff at the Kumbalam toll plaza said that it says low balance. I had to pay in cash the charge for a single journey for my return journey. However, later I received text message saying that money was deducted from wallet as well for the same trip.
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                                        pranshi rana
                                        Oct 1, 2020
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                                        The toll tax is on dholpur saiyan road
                                        i have been recently traveling daily from the path and the traffic is horrible and is daily present
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