National Highways Authority of India [NHAI] Complaints & Reviews

Delay of about 30 to 45 minutes daily in dhulagarh toll plaza.
Please take immediate action

Dear team,
As there is no toll for pune and pcmc registered toll then too my vehicle numbered mh14ja9386 when passed through toll plaza today morning automatically rs95 got deducted from fast tag. This is totally unfair, kindly let me know the process to reimburse the same.

Even i want to know since last 6 months how many toll collection is been done from pune and pcmc registered vehicle.

Regards
Abhishek jadhav
Pune
[protected]

On 15/09/2020, i (Satish panwar) was crossing the toll plaza (Wuptl also known as sivaya toll) at (10:32 pm) and went to the fasttag lane, the person there said that my fast tag doesn't have balance so he took 170 rupees cash as penalty and after two kilometers of ride i got a message that money has been deducted from my paytm account for crossing the toll plaza.
The ticket number is f11664027m9z, vehicle number up16ce6816.
Kindly return my 170 rupees as soon as possible
Thank you.
Satish panwar
[protected]

This has been very surprise to see that no one is bother for accident prone place at borkhedi dist nagpur railway bridge. There are so many big holes at that bridge from last 1 year and still no one repair that on such busy nh 7 road. Most danger is bcoz of dark in night many vehicle applied emergency brake which create accidents.
Please look into and repair it immediately.

Dear team
I booked a fastag online through www.buyfastag.in and paid rs 1990/- on 17.07.2020
I got a email stating that they started processing and i will receive a call from them in a while, i replied on same mail asking the timeline for process, they asked to submit aadhaar, vehicle rc and drivers license which i provided on the same day. After several mail reminders they reverted on 13.08.2020 stating that as per their records fastag courier is un-deliverable however they dispatched the courier again. After several reminders they reverted on 01.09.2020 stating that as per the records idfc sent fastag to my address but courier package was lost somewhere, hence they will make new fastag and courier asap. Again i sent reminders to know the status but no response from them. Mobile contact of customer care which they provided [protected] is out of service.
I called 1033 to check they said no fastag is issued with our vehicle details till now as per the records.

Details as below
Vehicle registration no: ts 07 fh 6633
Owners name : s madhavi
Aadhaar :[protected]
Paid rs 1990/- on 17.07.2020
Contact: [protected], [protected]. Email: [protected]@hotmail.com

Address:
S madhavi
H. No: 17-1382/k/1, flat: 417
Svrs neelaadri complex
Reliance trends building
Sagar road, champapet
Hyderabad - 500079
Telangana
Contact: [protected], [protected].
Email: [protected]@hotmail.com

Please revert with resolution

Thanks
Mohan reddy surusani

Dear sir,
This is in reference to the balance deduction for my fast tag veh. Reg. No. Mh13 bn 8057.
Today i got a message that rs. 420 debited from your fastag balance on account shortfall in toll charges as per the khed shivapur toll plaza against transaction reference no.[protected].
However while traveling from this toll plaza in the morning at 7.22 am on 12.09.2020 rs. 95 charged at khed shivapur toll plaza against transaction ref. [protected], at that time after paying my fastag balance was 972.38 for which i have received sms also. Then how you are charging this amount and for what? Kindly give an explaination for the same and credit the amount to my fast tag account at the earliest.
Regards
Aditya s. Joshi

Dear sir,

I am resident of delhi and daily commuting delhi - manesar - delhi via nh-48. I would like to raise following complaint in kherkhi dhaula toll.
1. Fast tag sensors never work in all lanes that leads to heavy traffic jam.
2.in spite of heavy traffic lanes are closed for no reason.
3. Heavy traffic jaam leads to release of high pollution content in air causing environment damages.
4. Staff...

I made complaint on 14/2/2020, with complaint no 1705926 and u provide solution that u will refund debited balance with in 15 days but today 15/8/20 no refund provided. During this i follow up every 15 days with complaint no 16/04/[protected], follow up 25/05/20 & 03/6/20 new complaint 28/06/[protected]/07/[protected]/08/[protected] lastly 04/09/[protected] customer care 1033 is totally failed to provide any solution just make new complaint and says worked on your complaint, this kind of system what you say, i have no word to explain. Its my hard work money is going to dump with nhai fasttag system. Pls provide where i go for further action.

Myself vikas meena. My car no. Is mp20 cd4431. And my mobile no is [protected].. I want to complain regarding unnecessary deducted toll charges at toll plaza near hanging bridge kota bypass toll plaza. As my toll tax deducted twice on 14 aug, as unnecessary toll tax is deducted. So refund my deducted amount in my fastag account. I m copying below following messages received on my mobile.
Paid rs. 65.0 fastag toll fare for vehicle reg. No mp20cd4431 at kota bypass toll plaza from paytm balance on sep 13, 2020 19:25:03. Toll txn id: 691600005302009665861p. Updated balance: paytm wallet - rs 532.66

Paid rs. 65.0 fastag toll fare for vehicle reg. No mp20cd4431 at kota bypass toll plaza from paytm balance on sep 14, 2020 19:09:32. Toll txn id: 691600090771948940621p. Updated balance: paytm wallet - rs 467.66

I request to you please refund my money.

Sir we were returning from bateshwar to agra... The toll deduct amount rs 595 which was not legal soo plz its my highly request refund my amount.

Respected sir,
We are returning from bateshwar to agra from highway.. The charge should deduct rs 75 but fastag deduct money rs 595 from paytm... Plz refund our money

My complaint against nhai khalapur toll collection center mumbai pune express highway. This toll collection plaza deduct wrong toll fare from my automatic toll payment tag (Fastag), on dated 06/08/2020, amount rs 1173/- this is a wrongly deduction amount of again my small category vehical (Four wheeler). I was already paid rupees 203/- again my travel
Pleas solved this and refund me rupees 1173/-from wrongly collected by toll plaza management. I was attached three screen shot of the both amount deduct from my pytm wallet and my car detail

Wrongly charged toll tax due to negligence of senior citizen. My father had travelled with up32jq6357 from lucknow to allahabad on 13.09.2020 and returned to lucknow on same day, but at toll plaza they have charged with both onward and return journey, also they did not mention vehicle details as they would get caught so kindly refund the falsely charged toll tax to the fasttag up32jq6357 wallet.
Name - suresh chandra
Mobile - [protected]

It has been observed from many day, there has been unusually delays has been obereved on semri toll plaza on jhansi kanpur highway,
There is average delay 30 mins and sometime it's reaching to 1 hr,
There is no valid reason observed, it's creating unnecessary delay, incovience, fuel consumption and pollution as well

Dear all,
Double charge has been taken from me.
I have paid cash and also they taken from my fastag wallet..

Icici bank fastag linked vehicle no. Wb26bb7774 has been debited with rs 105.00 on[protected]:26:42 for toll charges with trip number[protected] at jaladhulagori toll plaza plaza.

No separate lane for fastag vehicles. We have paid for fastag but have to wait in hour long traffic jams where vehicles transacting in cash goes through fastag lanes without fine. This is not done. Ambulances also get struck in these two toll plazas in west bengal. (Jaladhulagori & dankuni)

We were travelling from indore to nasik today on 13th sep 2020.

The road condition from mp border to Dhule was bad and not worth being called a tool road, further from Dhule to malegaon it was even worse.

The toll in this sector should be stopped and refunded

Harsh Gupta
[protected]

Sir/madam,
Am a frequent user of mettupatti toll plaza in Salem ulundurpet national highway, but on 13/09/2020 there is an unauthorized debit to my fastag account for an amount of RS.240, and this is not the first instance for such debits, when I tried to contact the toll officials there is no proper response from them, kindly do the needful to refund the amount and take necessary action to not repeat these type of occurances in the future, thank you

We were traveling from Jaipur to delhi on 26 august and th eTOLL road at NH48 from Jaipur to delhi is very bad condition and is full of POTHOLES
we almost had accident because of trucks zig zagging suddenly to avoid potholes.
the ROAD from Jaipur till Rewari Neemrana in Rajasthan is really bad and NO MAINTENANCE.
PL PUT PENALTY ON THE MANAGING FIRM FOR THI TOLL ROAD AND RETURN OUR MONEY FOR BAD ROAD MAINTENANCE.

RAKESH GOEL
152 Madhuban delhi92
[protected]