National Highways Authority of India [NHAI] Complaints & Reviews

I travelled on 23rd sept 20 in car with registration no. Hr26bm1021 and took kmp expressway near hapur up to sohna. I entered the expressway using fasttag with trip no.[protected] and while exiting the expressway the toll plaza attendant said there is no fasttag machine so he took rs. 175 against ticket no. [protected] issued by him. After crossing the toll booth at around 6:00 pm i received a message indicating deduction of rs 145 at 6:08 pm. It seems the payment is made twice for the same journey or there is some overlap. I have paid a total sum of rs 320 for travel from hapur to sohna on kmp expressway. Kindly check if there is an excess payment on above mentioned ticket then please arrange for refund in fasttag for vehicle no. Hr26bm 1021.

Regards

Suninder raghava

Hi nhai,

Namaste

Today i have travelled from peravali to hyderabad from unguturu tollplaza andhra pradesh. This toll plaza is full of deep path holes in all along until eluru nh16. Eventhough we pay a toll of 90 why there is no maintenance. What is the use of keeping toll plaza. I provide my receipt number for my journey[protected]. E receipt number[protected]-[protected]ap. My email i'd [protected]@gmail.com

Thank you,
Indian

My car's fastag declare3d blacklisted by toll barrier staff at fatehpur rampur plaza today 26.9.20 at 8.50 am. Took rs ^5/- in cash without receipt. Can be confirmed by cctv if they deny. Money debited from my tag account also. Must be fooling others also.

Nhway 28 road is broken and with poor repaired in rural style. Near gopalganj bihar banjari more. For 04 km. It is shame for indian nhai officers. And all those careless staff responsible for it. It is also shame for the policy adopted that small patch works not being done in right way. It is shame for nhway ministry also. Since last 2 years so felthy conditions. Nhway staff is sleeping. Creating humbuck for buses and truck staffs. And other local citizens

Dear sir/ madam,
I submit that i am physically challenged (Oh) and i have applied for physically challenged exempted fastag on 01/09/2019. I got informed that i have not attached pan card and the same has been submitted through whatsapp (As requested) to nizath mam on 28/10/2019. From then i am following with her till date for my fastag. She was telling some reason and i also very patient for her every reply. Recently she told me that my fastag application has been sent to delhi and told her that i have applied during october 2019. He asked my name and while checking she told that annexure - ii is not submitted as per new sop and sent me the format. I sent her the annexure-ii the next day (I. E. 10/09/2020). While enquiring again today regarding my fastag, i have been advised to complaint.
Sir, i am physically challenged and i have been sufferiing a lot for getting this fastag since sep 2019.
I humbly request you to do the needful as soon as possible.
Expecting a good reply and solution soon.
Thanks & regards,
Yours faithfully,
Syed armon ali sa
Cell: [protected]

I am residents of within 20 km from bhamb raja district yavatmal maharashtra. When i went for pass they are denying because my rc have my old address with my name. I have all residential proof to this new address like electric bill, nagarpalika tax receipt, election card etc. But they denying to give pass saying rc should have address within 20 km. Can car have residential adress or owner. Please clarify this. My details are santosh maroti arade santosh. [protected]@gmail.com. [protected]. Thanks

Vasad to tarapur road is not complete and vasad gujarat toll booth collection rs. 125, and block subsidiary road to tarapur

Sir/Madam,

I am a defence personnel and i was moving from delhi to pathankot on 20 Sep 20 by my own car on a official duty with my movement order.
The incident was occurred with me at toll plaza LADOWAL (328 km on panipat jalandhar NH-1).
My car UP53CS8518 passed this toll plaza from booth 06 & operator 00566 dated 20 Sep 20 at 14:36.
The operator was rudely misbehaved and forcefully extorted of toll even after producing my movement order.

I request you kindly look into this matter and issue a guideline for specially this toll plaza manager and operators.

Vavdi (Godhra) gujarat tall plazama night shift ma fasttag lino bundh rakhvama aaveche matra 2 aavvani ane 2 javani jema 1 cash ane 1 fastteg ni line chalu rakhvama aaveche
Complein book mangva chata aapvama aavti nathi k suparvizer staff pan aavta nathi
Amaru vahan gsrtc bus no gj18 z 2225 5:05 date 21/5/20 aavel 6:05 thayel haju sudhi koi rispons aapvama aavel nathi

Really shocked to see the behaviour of your nhai staff in the last gate (Most probably gate number 16) near second howrah bridge (On belghoria expressway). I am serving in defence and when i approached the toll gate the staff who should be doing his assigned job, just told us to reverse the vehicle and the whole line of traffic was forced to reverse and use different gates. The toll gate was fully functional still he forced us to move from gate number 1. There were no suitable instructions from where which vehicle should pass and i think this was fully intentional and caused lots of harassment. I have no hope from your department, still, as a responsible citizen, it is my duty to let you know about one of the many shortcomings.

Nh 27, khodla toll plazza
The condition of the roads (Near toll plazza up and down) are very - very bad. There are big holes in the road. It is very difficult to drive in between them. The authorities is taking tolls for the road but not maintaining the roads. At least to be properly

I thik you all will take it seriously

The condition of the roads are very bad . There are big holes in the road. It is very difficult to drive In between them. The authorities is taking tolls for the road but not maintaining the roads. If the roads is not repaired immediately then we all have to take another step...

I thik you all will take it seriously

My vehicle No is KA28M8977. On 8th of this month I traveled through Hubli-Dharwad by pass, by fast tag they collected 60 Rs but actual fare is 45Rs.

Sir in Bihar all tall plaza not allow me the return pass for return journey. Sir if they will give return pass then we have to pay some less amount but they are not allowing. and for what u are taking the money I think for maintenance but in front of toll plaza roads are very very bad then why we will pay the amount if they don't maintain the road . Kindly i[censored] are taking money from us then do something about our safety

Delay of about 30 to 45 minutes daily in dhulagarh toll plaza.
Please take immediate action

Dear team,
As there is no toll for pune and pcmc registered toll then too my vehicle numbered mh14ja9386 when passed through toll plaza today morning automatically rs95 got deducted from fast tag. This is totally unfair, kindly let me know the process to reimburse the same.

Even i want to know since last 6 months how many toll collection is been done from pune and pcmc registered vehicle.

Regards
Abhishek jadhav
Pune
[protected]

On 15/09/2020, i (Satish panwar) was crossing the toll plaza (Wuptl also known as sivaya toll) at (10:32 pm) and went to the fasttag lane, the person there said that my fast tag doesn't have balance so he took 170 rupees cash as penalty and after two kilometers of ride i got a message that money has been deducted from my paytm account for crossing the toll plaza.
The ticket number is f11664027m9z, vehicle number up16ce6816.
Kindly return my 170 rupees as soon as possible
Thank you.
Satish panwar
[protected]

This has been very surprise to see that no one is bother for accident prone place at borkhedi dist nagpur railway bridge. There are so many big holes at that bridge from last 1 year and still no one repair that on such busy nh 7 road. Most danger is bcoz of dark in night many vehicle applied emergency brake which create accidents.
Please look into and repair it immediately.

Dear team
I booked a fastag online through www.buyfastag.in and paid rs 1990/- on 17.07.2020
I got a email stating that they started processing and i will receive a call from them in a while, i replied on same mail asking the timeline for process, they asked to submit aadhaar, vehicle rc and drivers license which i provided on the same day. After several mail reminders they reverted on 13.08.2020 stating that as per their records fastag courier is un-deliverable however they dispatched the courier again. After several reminders they reverted on 01.09.2020 stating that as per the records idfc sent fastag to my address but courier package was lost somewhere, hence they will make new fastag and courier asap. Again i sent reminders to know the status but no response from them. Mobile contact of customer care which they provided [protected] is out of service.
I called 1033 to check they said no fastag is issued with our vehicle details till now as per the records.

Details as below
Vehicle registration no: ts 07 fh 6633
Owners name : s madhavi
Aadhaar :[protected]
Paid rs 1990/- on 17.07.2020
Contact: [protected], [protected]. Email: [protected]@hotmail.com

Address:
S madhavi
H. No: 17-1382/k/1, flat: 417
Svrs neelaadri complex
Reliance trends building
Sagar road, champapet
Hyderabad - 500079
Telangana
Contact: [protected], [protected].
Email: [protected]@hotmail.com

Please revert with resolution

Thanks
Mohan reddy surusani

Dear sir,
This is in reference to the balance deduction for my fast tag veh. Reg. No. Mh13 bn 8057.
Today i got a message that rs. 420 debited from your fastag balance on account shortfall in toll charges as per the khed shivapur toll plaza against transaction reference no.[protected].
However while traveling from this toll plaza in the morning at 7.22 am on 12.09.2020 rs. 95 charged at khed shivapur toll plaza against transaction ref. [protected], at that time after paying my fastag balance was 972.38 for which i have received sms also. Then how you are charging this amount and for what? Kindly give an explaination for the same and credit the amount to my fast tag account at the earliest.
Regards
Aditya s. Joshi