I am shocked to get sms just now regarding my balance of fastag Nil which should be rs 200. I dial 1033 but your attendance executive is so irresponsible who has disconnected my call without listen me properly and without resolving my quiry. it is informed that on 06.8.20 and 10.8.20, my car was not in fastag lane, it was in cash lane at toll plaza and cash exetutive at toll plaza allowed me after scanning my government I card and opened gate of cash lane. Their I have not used fastag, even not sms received that day regarding deduction of amount on account of toll charges. Then how today this sms received by me after so many days. I have travelled hardly 10 kms on toll road, for this short journey, I don't think charges is rs. 200. Moreover I never used fastag lane, so it's wrong deduction of amount. Requested to reverse the amount of rs 200 into my fastag wallet at the earliest.