National Highways Authority of India [NHAI] Complaints & Reviews

On 27.7.2020 at the time of 15:41:26 my fast tag associated with vehicle no wb 42 ah 7301 was punched with a rs 70 ticket at the banskopa toll plaza (Durgapur burdwan national highway)
But the toll person didnot allow the vehicle to pass saying the fast tag doesn't have money and i have to pay in cash.
My father was in the car returning and he was compelled to pay the toll in cash also. The ticket no : [protected] punched at 15:43:34.
This is ridiculous and i suppose the government should look into this kind of corruption happening at the toll plaza and take strict action against them.

I was travelling from phalodi to bikaner with my family. This incident happened on the toll plaza of kheerwa (Dis - jhodpur). My fastag is in okay condition but they said my fastag is blacklisted and then i argued with them for same and they started misbehaving with me and my family (There were around 15 to 20 members of toll plaza). They forcefully changed the lane of my car from fastag to offline system of payment. Then i payed them in cash or i can say they forcefully took the money. Kindly accept my complaint and try to take a valid step for this harassment.

The road from nagpur to mouda (Handara road is very bad. Please repair urgently.

The condition of road from nagpur to mouda (Bhandara road) is very bad.

This is about Choryasi toll plaza. While we were traveling to Kim from navsari, we came through this toll where we went in fastag lane as we had fastag card already, but the operater told us that ur card does not have minimum balance of 500 and so u have to pay cash. And then we were charged 150 that is double fee. But after a while we saw that the car number on the receipt is not ours and that we have been also mislead about the minimum balance which I afterwards checked that it's in general 200 for cars and as we have airtel fastag it's only 150...still why did we pay double . So while returning we discussed to the incharge about it, but he gave the lame excuse that the shift is changed and we can't do anything about it.It was the system s fault and the operater CHORO7 then why it is our fault and not theirs and we are been punished with double fees.I am really very frustrated.

A national highway construction work is going in our area in area of sarangarh district raigarh state chhattisgarh. Where improper quality of ingredients arc used in constructions and there is also going and illegal digging of forest area for materials required for highway construction i had complaint to the local highway department they are not taking any action on it. Please take any strict action regarding this work. You can reach me me at [protected] where i will give the full details of the illegal work. Thank you

I have been charged for twice on the toll gate on one trip i. E charged by cash & fast tag, as the operator ask me to pay cash that fast tag of my vehicle not working properly but after a while i got debt message from bank, i'm attaching the receipt & debt message for you reference. Kindly look into the issue & refund my amount

Limbdi to bagodara highway is in very worst conditon

Toll has been deducted twice from me for 315 rupees. From cash and fastag. Vehicle no. Wb7432 (Palsit dankuni toll)

Dear sir/mam
My name is vivek kumar from chandigarh. I am complaining about jam of toll tax plaza panipat karnal highway. I am suffered for waiting about 25 minutes in line. Please do something so that anyone not suffer in that problem in future.
Thank you

This is very dangerous, that there are two big potholes on the nhai NH 27, at banekuchi, in nalbari district. The potholes makes trucks slow down, and the biggest pothole is enough to even break the axle or damage four wheeler and two wheeler vehicles. This should be repaired immediately.

There are huge size of pits on toll road starting from lal kuan ghaziabad to dadri under toll plaza at luharli toll plaza. There is return fare of rs 175 but condition of this road is not worth a penny. Since it is monsoon season these huge pits are not visible and trucks / cars stuck in these pits and causes a huge traffic jam. The authorities have turned a blind eye as this condition is maintained over the years.

Name : gautam
Email : [protected]@gmail.com
Phone : [protected]
Question : i have paid 100 entry fees at the toll by cash but still my 26 rupees has been deducted by the fast tag of my car mp09ta7532 on 2/7/20 at 8:50 am.
I request you to refund my money

Many deep holes in the center of the road at many locations between rajahmundry and tadepalligudem in andhra pradesh which is very difficult, disgusting and very unsafe to drive.. This is the condition for along time. Also central dividers at many locations were broken purposefully by public to cross the road at undesired locations which is causing a great panic and perplexity due to unexpected entry of the two wheelers which may also lead to major accidents and great loss to humanity. Kindly probe into the issues and rectify the noted defects at an early date for which of kindness i will be ever grateful to you.

Cash toll details:-
Travel from agra to lucknow via agra lucknow expressway.
Ticket no. : 811510
Date & time: 20/07/2020, 02:09:43pm
Vehicle no. Up15 aj 7401
Type of journey: single
Fee: 595.00
Fastag toll detalis:
Date & time 20/07/2020, 14:08:58 at alep main plaza 21.
The person at the toll plaza booth told me that fastag is not working and ask for cash but at the same time rf detect my fastag and money deducted form my account.
So i request you to please refund the extra amount to my fastag. I will be obliged to you.
Regard
Neeraj sharma

I passed in my vehicle tn37dy0703
The first toll khed shivapur at 18.07.20
Second toll chitradurga at 19.07.20
And third kolinjipatti 21.07.20up and down...
My vehicle is lcv and i attached the toll charges debited receipts, and debit adjustments made today 22.07.20...
Pls resolve the problems and reverse the wrong debited amount of ₹635.00...

We pay the toll to keep the road in good condition but the potholes all over the road did not go smoothly even if we pay the toll.

Hello, my name is sunny today I was coming from Gwalior to Delhi and when I reached madhuvan toll plaza Sharpe at 11:18:39 AM so I scanned my fast tag and then the person who was on the duty said you're fastag has black listed and also misbehaving to me when I told him I have sufficient balance and my fast tag is working fine . so he told me, give me 210 means double charges...I told him give me only 30 sec let me check my transaction either its sucsseful of not..so he was again doing misbehaving ..and all the cars in que was in hurry and they starting to horn continuing so I gave him 210 in cash and forget to take receipt due to pressure of car was standung behind of me so I just gave him and run my car ...and i got an message from paytm which is linked to my fastag accoutn your 105 rs transaction sucsseful ..so he charged triple amount also misbehave ...you can also see in cctv camera ..and that guy was really having bad language . my car no DL2CAY5597..also attaching the screen shot of fastag transaction.

I hereby would like to inform you that there are some vehicles which are using fake mla passes to cross any toll present at nh56 (Lucknow - varanasi). This is a fraudulent act done by some people and it is also discrimination with normal vehicle owners. I would request you to take action against such persons. Thankyou

While i am going to palwal from hodal; one of employee of shrinagar toll plaza (One of worst toll plaza) abused me and fighted with me without any reason. He run behind my car for throwing stones. But i escaped myself.

Date of incident - 20/07/2020
Time of incident -1:20 pm
Vehicle number - hr29ar6683
Mobile number - [protected]