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National Highways Authority of India [NHAI] Complaints & Reviews

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Last updated Feb 27, 2024
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New Delhi District
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110 075

National Highways Authority of India [NHAI] reviews & complaints page 279

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P
from Lalgudi, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

toll collection charged even when suspended by union minister of road, transport and highway

Address:shaktinagar, mangalore, 575016

Hejmadi toll plaza hads charged me rs.35/- even though the same was suspended in view of the coronavirus outbreak.
Source: https://www.businesstoday.in/current/economy-politics/coronavirus-update-nitin-g...
I am a banker and as our job comes under essential service sector, i along with my colleague had to travel to our udupi branch from mangalore. We informed...
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S_Vibes
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

compalint aganist toll plaza, milk majra, near thana chappar, yamuna nagar

Address:Yamuna Nagar, Haryana

Today as per government guidelines, toll all over india is exempted w. E. F. 26/03/2020. But when in morning when i came on toll counter they said, the toll is exempted but deducted amount of one sided. My car no hr01aq7283. Toll amount for one sided is rs 75/-. They told me that amount will not be deducted but amount has been deducted from my fastag.
Toll transaction id: 0010012003260929303265 dated 26/03/2020...
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sumitangira
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overcharged at mandana toll plaza

Address:Kota, Rajasthan, 324001

I traveled from kota to suket and return from suket to kota by my vehicle no rj20ce9647, i paid through fastag registered by hdfc mo no [protected], i charged 50₹ when i crossed toll at 10:27 am 25/3/20 when i returned same day at 16:03 25/03/20 toll, toll staff stopped me for 15 due to tech issue and charged me double 20₹ and 50₹ which msg i received when i was reached to home i also checked on fastag wallet he overcharged 50₹ and...
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Address:Pipili, Dist-Puri, Odisha, India, Puri, Odisha, 752104

This time is very dangerous situation in india due to corona virus. At this time out of house is very dangerous for us & everybody knows about this. Our central government & state government also strictly informed that everybody should be stay at home for safe purpose. Today (24th march 2020) also our prime minister said that from today india will be close for 21 days & nobody gets out of the house. But i am sorry to say that one of your...
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Bhavna Malviya
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gadoi toll plaza wrong collection of toll

Address:Raijibaug , junagadh, Junagadh, Gujarat, 362001

My vehicle number is gj23h6648, registered in name of devendra malviya living in junagadh, having proof of residence of junagadh, junagadh is within 15 km radious of gadoi toll plaza situated, at nh 8d, junagadh - somnath national highway despite being local resident the toll person are not giving monthly pass for local commuters like me stating that car is not registered with junagadh rto, the nhai circular clearly says that owner of car...
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[protected] while traveling towards cochin from trichy when i crossed through l&t toll plaza i paid rs.66 at trichy cochin toll plaza by cash trough cash counter., by paying that toll i can cross all the rest of l&t tolls towards cochin side but on the pollachi salem toll plaza & madukarai toll plaza they have closed the cash counter using the cone & deviated the vehicle to fastag counter so even we have already paid through cash but since...
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Address:Raunahi toll plaza, Faizabad, Uttar Pradesh

I have a complain against the counter that a men working on raunahi toll plaza counter no 10 on 24/03/2020 at 11:17:56am abuse and misbehave me when i ask him to take balance from my fastag acc but he refuse and asking cash why i pay double cash when i have active fastag acc and he threatened me when i said i have no cash please took my fastag aac balance...
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Bhupender Ishwar Singh
from Nalagarh, Himachal Pradesh
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for fastag amount refund

Dear sir/medam i purched a fastag from nhai (Dohlunala) kullu hp.
Name - dev aanad
Date of purching fastag-2/3/2020
Date of recharging fastag-6/3/2020
Recharging amount -500/-
When i purches fastag from nhai dohlunala kullu. I am not used in anywhere nhai fastag because the fastag is blacklisted. And when i complent the branch officer in toll plaza dohlunala kullu. The behiver of officer are very bad and...
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Siva Kollepalli
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ts07ex8952

10/03/2020 i recharged my vehicle in subject line with 700 using my credit card. Amount is debited but its not showing in my balance. I called 1033 several times but they do not understand english and disconnecting the call. Please help.

They it will reversed in 5 days, but its not reversed. Checked with bank and it is debuted from my side. This is not good from nhai...
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Address:Nhai, Rohtak, Haryana, Rohtak, Haryana

Rohtak - delhi, kharawar by pass fly over has a sharp turn on the down slop of panipat - jhajjar side. Occasionally new comers heavy vehicles met with accident at this point. Several casualty and injuries had been happened here. Some major complaints which can be solved by the department.
1. Fly over road lights not working since a long back.
2. Sign board are not solving the problem of the direction for all the routes. All...
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Rahul Kumar Bhatotia
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regarding problem of lighting

श्रीमान जी
निवेदन इस प्रकार हे कि Delhi से Jaipur highway पर जो भी फ्लाईओवर बने है उनमे से गुरुग्राम के बाद जो भी फ्लाईओवर है उन सभी फ्लाईओवर पर पिछले कई महीनो से light के लिए जो पोल लगे...
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A
aniljo
Mar 10, 2022
This thread was updated on Mar 10, 2022
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deduction of toll from fastag account when exempted at khed shivapur for mh12 cars in maharashtra

Address:Khed shivapur, 411032

Passed thr Khed Shivapur in Pune district in MH 12 PH 8539 car on 14 Mar 2020. Toll is exempted for vehicles registered in Pune and Pimpari Chinchwad. There are two separate lanes for MH 12 and 14 registered numbered cars. The personnel manning the Toll confirmed that there would not be any charges levied to you. I had taken the exempted category lane also took lane but the toll has been deducted from FAsttag acct. Complaint book facility...
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Address:Badarpur border, New Delhi, Delhi

It is very unfortunate that rs. 26 is charged by badarpur faridabad tollway ltd from car owner for just 2 km (If take exit early)/ 4 km bridge, and the road if full potholes and no lane demarcation.

Even the approach road is in poor shape.

As time progresses, the pothole sizes will keep on increasing and it like waiting for some major incidents.

Road being used by even cycle owners....
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This is for your kind information that i have crossed akhepura toll plaza reengus sikar at 12pm on17/3/20. While we were crossing toll plaza i asked employee posted there in case lane for two sided journey toll slip, as we were returning in two three hours. But he argued with us and denied. At last, forcefully gave single journey slip to us. Kindly take necessary action as soon as possible as this type of behavior against public is intolerable....
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The span on nh 48 between chitradurge and hubli, 225 kms is having diversion every two three kms, which is very bad with lot o[censored]neven bumps and ditches, but all the toll plazas are collecting toll as normal. Due to this diversion, i and my spouse and the driver had to undergo a lot of discomfort and pain, in addition to the extra wear and tear to the vehicle.
I therefore, request the authorities concerned to intervene and stop collecting...
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Address:Bathinda, Punjab, 151001

Sir,
I am writing you in regard to the fastag usage. As it has become mandatory to keep fastag but on bathinda chandigarh highway only 1 or 2 lanes of fastag are working always. There is heavy rush always on this road. Today in the morning near barnala only the cash lane was open and all the employees were sitting besides bonfire. On asking them they said in the morning we always do the same. Then what is the benefit on fastag instead...
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Address:FLAT B418, tower 5 River Heights Apartme, Raj Nagar Extension, Ghaziabad, Uttar Pradesh, 201007

We are charged almost rs 2/- per km on the western peripheral expressway (Kmp) as toll fee but the road condition is very bad. The road is having multiple pits and it has damaged my car seriously as i bumped in one of them. There is no lights working on this stretch. Whereas there is a reasonable lighting on easter peripheral road.
Fence to protect animal entry on this road is damaged at various places and poses serious risk of accident.br...
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Rahul Mrigpuri
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misbehave at toll booth

While i was to cross the tool booth, as two vehicles were obstructing the only cash lane, i proceeded through the fastag lane. I asked the person on booth regarding this. He miss behaved and said that am i blind as the aforesaid vehicles started moving by then. He abused in a bad way. Its not acceptable. I may be checked on cctv and this low iq person maust be shunt out. Ticket no. Is[protected] dt. 16/03/2020 04:53:25 booth7 satnam7115. Please...
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Address:ARJUNI, 721126

Nh-6 land encroachment going on step by step by gopal mahapatra which is informed by the local residents time to time to ashoka's incident manager (Debra toll plaza) but time consumed too much from may-2019. Email send with photos on 23/07/2019, 28/07/2019, 11/08/2019, 12/08/2019, and 16/08/2020. Within 1km from the debra toll plaza towards kharagpur gopal mahapatra and his gang illegally encroached nh-6 land approx 55×40 square feet area...
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Address:L&T toll gate, Coimbatore, Tamil Nadu, 641602

While travelling from palakkad to tirupur via l&t bye pass road, the toll deduction happening twice in different names.
The toll suppose to be 45 (17+28), but they are taking double by putting name of reverse route.
Vehicle : mexf1860xjt133465
Madukkari : 15.03.2020 time 21:20:18 rs 17/- correct
Pollachi salem : 15.03.2020 time 21.58.01 rs 28/- correct
Pollachi cochin : 15.03.2020 time 21.55.10 rs 17/- wrong,...
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