National Highways Authority of India [NHAI] Complaints & Reviews

Respected sir,
My vehicle no-ap26td2389, i'm trying to close my fastag account, but its getting active after 15 days of giving fastag closing request, i have raised 3 times fastag closing request from my end in my fastag account portal but its not getting closed, regarding this issue i'm contacted 1033 help line.. But i didn't get any solution from them.. They are raising complaints to close my fastag but still they are not resolved. Some times 1033 helpline guys are disconnecting my call without providing any answers.., i already recharged my fastag wallet with rs.2000 money i need a refund. I want to close my fastag because i sold my vehicle.. Please provide a solution for this sir..

Fastag closing requests given dates,
03/01/2020
17/01/2020
10/02/2020
Complaint dates and complaint numbers,
Complaint no-1537359 on 29th jan 2020
Complaint no-1783693 on 25th feb 2020

Regards
Dorababu g
Mobile - +91-[protected]

From
Mathimugam elangovan,
351/1, mathi complex,
Indra nagar, kurinjipadi taluk, cuddalore district,
Neyveli-607801
To
The respected chairman,
National highways authority of india,
New delhi.
Respected sir,
Sub: nh-45c department's unresponsive measures in awarding compensation for the missing items during valuation of the acquired property and officials forcefully collecting bribe and using police force to demolish the acquired property for which only partial compensation has been awarded.
In response to the previous petition no. Morth/e/2020/00319, reply letter by nhai department, i file this petition in order to thank nhai and special tasildar, kurinjipadi taluk for swiftly responding and i hereby declare that i don’t need any surplus compensation as mentioned by nhai, but must provide me the pending money (Rs.21, 05, 141) for the missing items of my acquired property during actual valuation, which has been resurveyed after filing a petition directly to the special tasildar, kurinjipadi taluk and the status of allotment is unknown.
I own a property consisting of 13 shops and 1 house of an area about 2800sq. Ft, located in survey no. 729/2 (Old no.484), in which nh45c unit-2 department acquired an area of 93.88 sq. Mt., along with 7 shops, and without any consultation and my acknowledgement, suddenly handed over a compensation money of rs.61, 78, 442 (After tax deduction) which is only multiple of 2 times of the valuated compensation value and the most shocking thing is that many important items of my property were not considered during valuation (Both initial valuation and revaluation report attached for your reference).
As dated on 9th of september 2019, during a meeting conducted in nh-45c highways department office (Kurinjipadi), i submitted a handwritten petition to the special tasildar, kurinjipadi taluk clearly stating the missing items to be revaluated for the acquired property. Appreciably, under his directions an appointed engineer conducted resurvey, but after several attempts for knowing the status of revaluation of missing items, on 20th feb 2020, the nh-45c authorities arrived at my doorsteps with police force and forced me to demolish the acquired property. Then after a huge struggle with them, they provided me a photocopy of the revaluation report in which it is clearly mentioned that an additional of rs.20, 65, 141 yet to be awarded for the missing items such as water tank, septic tank, weathering arrangements and high value tiles flooring in both gf and ff, for the acquired structure. The details are as shown below. (Both previous valuation and revaluation report has been attached for your reference).
Details of previous valuation and revaluation report:
● previous valuation:
Land cost for 93.88 sqmts at rs. 6071.68 per sqmt : 570009
Structure value : 2844000
Total : 3414009
12% interest : 36917
100% solatium : 3414009
6864935
● revaluation:
Land cost for 93.88 sqmts at rs. 6071.68 per sqmt : 570009
Structure value including missing high value tiles and weathering: 3547737
Value of missing water tank and septic tank : 347292
Total (Without 12% interest) : 4465038
100% solatium : 4465038
8930076
Pending compensation to be awarded :[protected] = 20, 65, 141
And i need to strongly mention that, in the beginning, highway officials, demanded me rs.40, 000 as bribe money and after so much mental tortures from them, i had no other way but to give their required money. The nh-45c authorities explained a sick reason for the bribe that, at first, the compensation value was wrongly calculated as only rs.41, 00, 000 and they needed this money for doing corrections in the initial valuation amount.
My appeal/requirement:
The national highways department must award the pending revaluated compensation of rs.20, 65, 141 along with the bribe money rs.40, 000 with a total of rs.21, 05, 141 or should provide me an attested assurance document*.
(*the assurance document should provide the following items, attestation of the authority responsible for the pending compensation, deadline for rewarding the pending money, also mentioning that if not awarded within the deadline the petitioner has the right to stop the further work of highways department in my acquired property without any government interruption. Also the attested revised award copy should be attached.)
If the above mentioned conditions are satisfied without any further mistakes, i will be so thankful and let the highways department to carry on their work without legal interruption.
Kindly find the attachments of my identity proof, property documents, photos of property premises, previous valuation and revaluation photocopy, previous compensation award copy, limited liability partnership rules, 2009, certification of incorporation of our business registration for your reference.
By your best course of action, i humbly request you with the intention of getting a proper justice.
Thank you in advance for all support.
Yours truly
Mathimugam elangovan
Owner of mathi complex
+ 91-[protected]
+ 91-[protected]
+ 91-[protected]
[protected]@gmail.com
Dpak. [protected]@gmail.com
Evivek. [protected]@gmail.com

Hi sir/mam,

We were travelling from pune .
as per following DEDUCTED TOLL FROM MY PAYTM VALLET.
Toll Transaction ID Transaction Type Transaction Status Tag Sequence Number Tag Id Transaction Amount Vehicle Registration No Vehicle Class Vehicle Description Plaza Name Plaza Id Lane Direction Transaction Date Transaction Time Wallet Withdraw Time
[protected] DEBIT SUCCESS 10776991 34161FA820328E40037B63E0 95 MA3EWB22SJJ561168 VC-4 Car/Jeep/Van, 0-7, 500 Kgs Khed-Shivapur Toll Plaza 61002 W 25/02/2020 18:30:40 25/02/2020 18:36

I have told at window my car registered in PUNE - MH-12, so no toll applicable for Vehicle RTO under MH-12.

Despite above toll was charged and debited to my account.

You are requested to look in to the matter and resolve the same and revert the same.

Waiting for a positive response.

Thanks,
Sham Maniyar

To check unpaid toll vehicle, toll plaza management at ghatlohnga village of bastar district (Cg) has blocked approach road to my farm house and village main road, as some of the vehicles take a by pass to skip toll plaza. But this is not the right way. I contacted but they ignored.
Vimla nag,
Village bhirlinga dist bastar
[protected], [protected]

On[protected] i am regesterd a complaint on tamalvadi toll plaza. (Complaint no 322 book number 4) but no any responce from you.
If you cant resolve the problem tell me frankly.
When i go to this toll plaza one of the your officer is talking very aurangtly, and he has zero knowledge of about fastag.
Please convey me as possible as fast.
My contact no. [protected]

This is very serious issues informing to you all, last to last friday i have visited ahmedabad via national highway it seems all the trucks and heavy vehicles (Including govt. Transport busses) driven through right side trakh (Its seems all highway and rural area) why you are not deputing any highway petrol staff and make a high penalty to those drivers. If you people are not starting now it will take more lives on track.
Thanks ®ards

Today 23-feb-2020
I entered eastern expressway from bagpat towards kundli in the evening.
My fastag was scanned at bagpat entry for my vehicle dl4caz4014.
At kundli exit the boy told me that your fastag is black listed, i told the boy it's active as i had paid thru this on other toll gates also, but he told me sir it's not working you will have to pay rs 25/-, but i was amazed why this happened.
He took rs 25/- from me and didn't give the slip too as the cars behind me were honking like anything,
When i reached home i got the message from paytm that rs 25/- deducted for the same. I am sure these toll guys making fool of many people like this and putting cash in their own pockets.
Please check your data as all the info available with you, that's the new scam in making.

I was travelling on Delhi Meerut Highway and while crossing Chhahjarsi toll plaza, even with successful deduction of toll from Fastag, collection goons forced me to pay 125 rupees in cash. They first asked 250 citing penalty charges but on arguments they said 125 is minimum and blocked my car. This is really sad that even while obeying all possible laws, we are being charged this way.

Is my car number is up 53 cx 7371
Having fast tag from past 3 months
And having sufficient amount balance in my account
Being charged cash ₹20 on
Plaza name :- [protected]@km466.300
Section :- farenda-maharajganj
(454.000 to 484.000 on nh-730)
Sir plz see to it as cheating is done by people incharge as they are keeping cash in there pocket which have to be gone in national development.
Plz make shore that i will not get cheating again and again..
Thanks
Indian citizen

I put my car no. Pb91f7660 at toll plaza. Two vehicles were in front of me. One of the vehicle don't had fatty fasttag on its vehicle. Toll staff ordered me to shift my car to another lane. I told them that it is not my mistake. I was in the right lane. I did not take my car backward. About 8-10 security guards started misbehaving with me. They used loose language. They invited me to fight with their group of about 8-10 security guards.
I want strict action against these guards. Nhai should also not follow the practice of harassing the people. You should collect only toll tax under certain rules. Don't make it goonda tax

Please see the atteched report on dated[protected] as
Vehicleno dl8cab1839
Vehicletransactionat toll transaction-badarpur faridabad toll plaza-10-feb-2020 08:11:05 pm.

And
[protected]-5000000000000915630497 13 10-feb-2020 21:32:38
Vehicleno dl8cab1839
Vehicletransactionat toll transaction-badarpur faridabad toll plaza-10-feb-2020 09:32:38 pm
Transactiontype debit
Transactionstatus success

Both the rate is different how this possible

Please do the needful

Subhasis neogi
To:helpdesk. [protected]@sbi.co.in
Cc:team. [protected]@sbi.co.in
Feb 21 at 9:43 pm
To
The help desk sbi fastag

I applied for my sbi fastag on 21st of january 2020 at my sbi branch at cit road kolkata 700014 by paying necessary bank charges by cheque. There after i made couple of calls & sms sent to [protected] & [protected]. And i do really thank you by promptly providing me the otp on february 19th at 4 pm.. Since then i am trying to log in through http//fastag. Onlinesbi.com. But till now i am unable to sign in. Over and above this site is not acceptable through mozila firefox & only can be accessed through google chrome.
May i now kindly request you to advice me suitably so that i can proceed further.

Hope to receive your prompt reply as experienced earlier.

Regards

Subhasis neogi

The above mail was sent to the addressess as reported but yet to get any reply.. Is it the way of harasing the common citizens of india,
Please explain with reasons. & what is the remidy for common citizens of india.

On 22.2.2020, i passed through car pantangi toll plaza morning 8.39 am and farr charged rs 75. Again retuned at 7.37 pm on the same day as again charged 75., in general to and fro is 115... I think it is fraud playing by nhai. Even i suspect cheating the travelling public with the use of software developer. I think several people like me made complaints regarding cheating but no update in software

I, janardan dubey, got a nhai fastag on 07.12.2019 for my car no. Up42ac1101. Since beginning the fastag was shown as blacklist. I lodged a complaint on 1033 on 09.01.2020. My complaint no. Is 1284164. The complaint is still unresolved. I called several times on 1033 but they are only informing that the the complaint is in process. I'm facing great problems at toll plaza. Please resolve the issue at the earliest. My contact no. Is [protected].

Dear sir many fastag agents are giving (Lcv) class 5 tags for (Hgv) 2axle trucks class 7 vehicle's, and 3axle trucks also, these are more than 12500 gvw, they affixed lcv tags, they paying off fare of hgv, all over india lot of agents registered lot of vehicles, so many eicher 11.14 xp trucks registered as lcv tags, in chickballapur ka-40 registration vehicle's had more 100 vehicle's were affixed lcv tags, they cheating entire netc tollsystem, and nhai, with fully digitally, fastag agents are selling each lcv tag for more than 3000 rupees, please take action about that...
Thank you

Sir, i have complaint regarding the size of speed breaker at nh28 (B. B ganj, bhagwanpur, muzaffarpur, bihar).

At b. B ganj, bhagwanpur (Near mai sthan) spot after lot of complaints and accidents nhai has made speed breaker on both the side of roads but the size of speed breaker is next to negligible that no any vehicle slow down and the we have to put our life at risk always. And after even such speed breaker in every two weeks one accidents is happening. My father even got in accident at that spot.
Sir thus we all the residents of bb ganj, bhagwanpur area request you with folded hands, kindly increase the size of speed breaker so that heavy trucks and buses slow down their vehicles.

Respected i mr. Swapnil dixit having registered address at nashik travelled regularly from nashik to my village, to which i have to cross pimpalgaon - baswant toll naka.
Its good for nation development the road to be developed and few amount to be charged to people those who are using road.

A. First issue
the usual charges when i traveled with my car which is registered at mh15 for nashik are (Without fash tag) rs. 40 for one way and for return it is rs. 60.
But yesterday i was traveling with my new purchase car (Car is registered on my wife name) which having fast tag identification, which is already registered with pimpalgaon baswant toll plaza,
i. I have recharged by fast tag account by rs.600 (Screenshot attached) after recharging is successfully done the sales person at toll plaza ask me to pay rs.120 for return journey as my vehicle is black listed.
So where i was supposed to pay rs. 60 (Including return) total i was charged rs.120.
B. Second issue :
while returning i have a return journey pass, still my fasttag account is debited with rs. 40.

I request you to kindly see this issue and also request to refund rs. 100 for extra charged. My details arecustomer id[protected]registered mobile number=[protected]
Kindly check attachments for the proof.1. Image of toll naka recepit of rs. 120 of return journey.2. Sms of deducted amount of rs. 40 while returning
(Dear customer, your fastag account has been debited rs. 40 for transaction for vehicle ma3ewde1s00e42562 at toll baswant toll plaza on[protected]t17:51:26. Balance amount in the account is rs. 703.25. Call toll free number [protected] for any dispute.)

I just want to inform, i am travelling from Jabalpur (MP) to Seoni (MP)
distance cover only 145km and total toll tax is 220/-
why so may charge within 145km
there are three toll plaza one 120/- second 45/- and third 55/-

It is so many tax, pl try to reduce so that we can feel happy.

On dated 20th feb'20 in morning i have crossed dighal till plaza (Jhajjar-rohtak road haryana) at that time amount rs.45/- deducted from my fastag but while returning as per them my fastag reflects blacklisted although i have balance of rs.355/- in my fastag account requested so many times but they denied to accept my request, and asking to pay double amount rs.90/- for return journey, after so many request their manager agreed on single charge of rs.45/- and after that i can be able to leave from there. I can save rs.20-25/- in tro and fro but due to unresponsive behaviour of staff i have to paid extra, this is not a good system for a common person to maintain things in advance and waste time in argument as well as extra money. My contact no [protected]

To whom so ever it is concerned, I have travelled to bhor on 18th feb evening . Whilevtravellibg towards for me the toll at khed shivapur was not taken. But comming towards pune on the same day by evening toll amount is demanded. Instead of I am travelling with MH12 passing vehicle and bearing ID of Dhankawadi (Haveli) toll has been taken. As the circular regarding not to take toll of local plus near talukas it has been charged. Is there any justifiable answer and the answering authority for it ? Or it is jyst the complaint redressal site only ? Whether I should get the unnecessary toll amount charged ?