National Highways Authority of India [NHAI] Complaints & Reviews

Sir
I had filed a complained dated[protected], with s. No. 397 of the complained book of tool plaza rohad at nh-10 delhi border to rohtak regarding the impoper functioning of the staff and tool barrier. I was travelling form rohtak to delhi from my car no. Hr-79b 6991 which has icici bank fastag. When i was crossing the fastag lane no. 9 the toll charges of rs. 35 with trip number[protected] was automatically deducted from my account, then i start slowly to cross the tool barrier. Suddenly the tool barrier comes down and hits my car front glass and causes scratches and dents on the roof and the front pillar of my newly car which is just 1 year old. Then i filed a complained which is attached below. I want to draw you kind attention to some other facts which were happened at that time to me on that day and which were not described on the complained page due to less space. The behaviour of the stafff was so rude and non coperative. Then one person among them brought a gun and placed it on the table in front o[censored]s. He tried to threaten us, as gangesters do in the movies. I don’t know whether he has license for the gun or it was a illegal weapon. I want to also ask one question from you that is it mandatory or nhai has issued some directions to put weapons on the tool plazas. When haryana police person is already deputed on that toll plaza, then i am unable to understand the reason of the gun, i think that was there to scare the public. On[protected], i talked to control room on [protected] to know about the status of the claim for my damages and[protected] i contacted on[protected]Manager) for the status, but i didn't get any satisfactory answer. I humbly request you to take necessary action against such employee by whom activities (Putting gun on table), the name of nhai such a prestigious authority is spoiling and also provide me a suitable claim for the damages which were occured due to the negligency and carelessness of your staff or which was caused due to technical fault.

Regards
Vikas rana

We had travelled to goa hospet on tuesday 4th february. The toll booth has refused to issue return till tickets for return within 24 hours at the hospet toll booth. They say post fast tag the same has been stopped. The fast tag has the provision for lower toll for return within 24 hours.
This is daylight robbery either the toll contractor
Please revert on the same

Sanjay netravalkar
[protected]

I passed from trichy road to pollachi road on lt by pass road and again back after 4 hours. My tag was scanned both at the entry at trichy road and again at exit at pollachi road, on my return trip i was sacnned at entry point at pollachi road and again at exit point at trichy road. I was charged twice at entry as well as at exit points on both trips. That is rs45 at entry point and again rs45 at exit point. But if i pay cash it is only rs 45 per trip.

I have travelled on nh48 on 02/02/2020 from davanagere to bangalore, at your toll plaz karjeevanahalli has deducted fee thrice against my fast tag no.34161fa820328aa204df8a80 issued to my vehicle no ka 04 ms4562

1. One deducted vide no. Tid-ft[protected] rs. 80/- deducted on the same day
2. Ans again deducted vide id no. Tid[protected] rs. 355/- dated 02/02/2020 deducted & massage received on 06/02/2020
Kindly revert this amount immediately.

I am a local residence @ nigdi and my vehicle is registered in mh14...

While crossing toll at moshi (On pune - nasik road), those employees suddenly stop the car and ask to pay for toll... While mh14 passing vehicles passes without toll normally... Can some one provide information on exact rules for exemption on toll fee on this toll??

Hope some one in government is responsible to provide such clarity and avoid harassment of people due to lack of information.

Resp sir/mam,
I am narender singh, resident of prithla teh & distt - palwal haryana (121102). We are using service line for u-turn from prithla-dhatir road to prithla-sehrala road, on this service road people do not have footpath. As i know, nhai reserves some area near road for people using cycles & for walking and we can also use sewer line for same purpose.
Main issue is, people who have shops and homes near service line occupied space for footpath forcefully. Even they have walls or their goodies on sewer line, so people with cycles or walking on service line and its quite difficult to drive a car on same road.
I hope you will take a strong action to footpath space occupied in prithla, it can make our life easy. Also we can avoid accidents around it. Thank you!

Name narender singh
Contact no. [protected]

Sir,
I am living in tri nagar delhi near toll plaza and are exempted for paying toll at gharaunda toll plaza by presenting my paytm fast tag as per policy of toll plaza. 2/2/2020 rs 125 was deducted from my fast tag account registered with my mob no [protected] vehicle no dl8cy6898. I have shown my rc at toll booth to concerning operater during my journey up & down, on 2/2/2020 nothing information was given to me by operator about deducting toll charges from my fast tag account
You are hereby kindly requested to please refund my money to my fast tag account
Thanking you
Himanshu goyal
Tri nagar delhi

Today, i paid for return journey which is valid for 24 hrs at shahjahanpur toll plaza (₹200) but when i returned the worker at shahjahanpur toll plaza additionally deducted the toll from my hdfc fast tag (₹135) wallet unnecessarily. Please provide my amount (₹135) asap! Or else unwillingly i would have to go for a legal action.

Thanks and regards
Rithik sharma

Dear sir,
When i was crossing bassi toll plaza on 3feb. 2020 by my car rj20 ce 1368, in lane l05 at bssi toll plaza, i was forced to pay by cash though my fastag account is having sufficient balance in fastag, that results in deduction of toll tax twice. My cash transition id [protected] of amount 75 rs at at 11.04.28 am and from my fast tag account the same amount of 75 rs has been debited from my fasttag hdfc account on 10.59.29 am.
I think that’s a technical problem.
So please refund my money asap in my fast tag account.
Please process this action asap.
Regard
Neelu chouhan

Vehicle owner ravikant
Vehicle no. Hr26br9601

I paid cash 60 rupees on sampla toll booth no. 2 while coming from delhi to rohtak.

Also automatically paid rs. 60 to toll fastag on feb 2, 2020 15:36:51 with ref: [protected].
Toll guy did not tell me deduction from fast tag and charged cash from me.

Prayer
My extra payment should be reimbursed.

Phone [protected]

Dear sir
I have done my local monthly pass through NHAI website. But it's not done and payment deducted from my bank account. Toll person are also saying it's not done. No body is listening my complaint and charging full toll payment when I cross the car. So plea. For your reference attaching pass receipt
Hr07u5273
M [protected]...

In the way of aligarh to bulandshahr condition of road is so bad, road of highway is totally damaged. People is now so panic so many vehicles pass through this road, any mishappening could be happened, accordingly condition of road charges of toll is so high
Kindly pass this message to the concern authority so that problem of this highway could be resolved.

Dear sir,
Ne1 ahd to baroda thire is two entry and exit.
One is from ctm and another is from sp ring road

If we go through from 1st single jurney charges will 110 from second 105

If we go with return journey 160/- + 5 or 10 extra for taking exit and entry from separate tall

Now as per my last visit on 27th jan 2019

No any return discount is apply on my fastag and paytm executive say you can complaint to nhai for the same we can not do anything

Regards
Himanshu

I was charged twice while passing through toll plaza at pahammawlein, guwahati shillong road, meghalaya on feb1, 2020 as per following smss :

Paid rs. 75 to toll fastag on feb 1, 2020 09:22:46 with ref: [protected]. For more details, visit https://p-y.tm/JuTg-0t.

Paid rs. 75 to toll fastag on feb 1, 2020 14:10:34 with ref: [protected]. For more details, visit https://p-y.tm/B-jLn6A

Kindly refund the extra amount charged and take necessary action so that other motorists are not charged extra in future.

We never travelled through mettupatti toll plaza by our car, but my fastag was charged rs.50 saying that we crossed mettupatti toll plaza which is on salem ulundurpet highway, on 31st jan 2020 at around 10.45pm.. While our car was in our parking space the whole time.. And we talked to the bank helpline number where we got our fastag, and they say it is no way possible.. And we also enquired about it in another toll plaza, where even they say it is never possible.. How can this happen???

In the way of aligarh to Bulandshahr condition of road is so terrible, highway is totally damaged, so many times tyre was damaged, travelling of this highway is like MAUT KA KUA.
People is so panic now because it's so long time now of damaged road so many vehicles pass through this road, some mishappenings could be happened any time
Kindly pass this message to the concern authority so that problem would be resolve.

I have used toll road (Vadodara - amdavad express way) with my vehical vide no. Gj06le9028 from vadodara entry point to amdavad at 16.09.05 on dt.01/02/2020 using fast tag (Hdfc bank) at toll road booth rs.110/- have been cut from my account.
On my return journey to vadodara on same day i. E (On 01/02/2020) at 22.35.36 from sardar patel ring road entry point (Toll plaza) unfortunately there rs 105/-toll charge has been cut.
In above case, no benefit of return journey within 24 hours has given to me. Why?
Please do needful in the matter and give me the benefit of return journey as per rule. And revert the excess charges levied by the company that i have paid because of to cut the toll charge is not in your control. Other wise i have to take further action with other governmental authority.

This Happens A Lot Of Time With Me And More Peeps Staying In Kalyan. Peeps Staying In Kalyan With Reg City No (MH 05) Has Rights To Pay No Toll While Returning From Nashik Side If We Are Coming From Nearby City Still The Tolls Workers Charge Rs 100 After Explaining The Procedure Too. Many Times While Traveling To Shahapur I Have To Pay Rs 100 Every Damn Time Which Is High Price Where I Don't Want To Go To Nashik. The NHAI Should Add Up New Toll Amount Of Somewhere Between 20/30 Rs Of Shahpur/Asangaon Stop.

Dear nhai,
Mentioned toll plaza refuses to make my local pass for the toll as i am residents of kaiserganj.
My vehicle is registered with up-32 while mentioned toll is up-40.
Fair point raised by manager that it can't be entertained as your number is not from bahraich district but same time on the same registration (Up_32) number he is giving local pass to more than a dozen vehicles.
If rules are different for mr plz let me know.

Hi team
While crossing toll plaza at sawleshwar on pune-solapur highway, my fast tag was showed black listed.
I have paid two tolls just before this plaza and it worked well.
I had balance of around 750 in the account and still it didnt work.
I was asked to pay double the amount at plaza and there was very rude behaviour by supervisor of the toll plaza.
So this is the way of corruption and looting double money because of system issues.

Please help me with complaint against supervisor and return the extra amount back to my account.

Date: 1 feb 2020
Time:19:45
Toll plaza:sawleshwar on pune-solapur highway
Name of booth person:mahesht