National Highways Authority of India [NHAI] Complaints & Reviews

Solkhiyan ropar toll plaza members (Raman) ladies he talked profusely with the vehicles lying in the lane. Her way of speaking was wrong. She was rudely behaving with all the cars in the line. If you have any problem with a vehicle, then you can take it aside and solved that problem. But that girl did not do so. Due to this behavior, all the vehicles were upset. If someone explained it to her, she would start explaining the rules and laws, which she herself does not know. I want the toll plaza to not give jobs to more such uneducated people.

My fastag toll wallet has 150 /-and paytm wallet has a balance of 1997/-. When i come near toll for the pass, they never talk to the matter and forced us to give cash and they continuously said your fastag is invalid. Can i say this is the irresponsibility instead?. Customers or citizens are going with wrong path because of this robbery. Please help us.

Fast tag service a kind of cheating with the public, total failure of fast tag. What is the meaning of tag when public have to wait on toll. A actually i was coming from hissar to delhi and i had to wait long time even having fast tag on my car. We spent money on fast tag so that we have not to wait in que but all in vein. There should be a rule if some one waits on toll more than 2 or 3 minutes after having a fast tag. He should no be charged.

Paytm has allotted a fastag to my vehicle but delivered a mismatch tag allotted to another vehicle, have been communicating with them over the past 2 weeks to re-issue the tag but all complaints are falling on deaf ears and no one is resolving the issue inspite of accepting their mistake. Am unable to use fastag facilities at toll booths and am wasting precious time standing in the cash queue on a daily basis. Their representatives are ready...

महोदय,
कल दिनांक08/02/2020 को मैं अपने परिवार के साथ अपनी गाड़ी मारुति, s-cross UP42AS6677 से लखनऊ जा रहा था रास्ते में 9:48am अहमदपुर टोल NH 28 पर फास्ट टैग लाइन में मेरा फास्टैग ब्लैक लिस्ट दिखाने लगा जो कि मेरे फास्टैग में ₹629.51 पैसे थे। मैंने अहमदपुर टोल पर उनको यह जानकारी दी कि मेरे टैग में पैसे हैं और उनको मोबाइल पर दिखाया भी परंतु वे नही माने और मुझसे बदतमीजी से बात करने लगे मैंने उनको समझाया कि मैंने टैग में पैसे रखे हैं लेकिन वह मानने के लिए तैयार ना हुए और मुझ से 2 गुना पैसे ज्यादा वसूले गए।
मैं टोल पर आगे बढ़कर आधे घंटे तक रुका वहां के अधिकारियों को मैंने बताया भी लेकिन उन्होंने कहा आप एक्सिस बैंक से बात करें आपका टैग एक्सिस बैंक का है मैंने एनएचआई के टोल फ्री नंबर पर भी बात करी लेकिन उन्होंने बताया कि एक्सेस बैंक में बात करें बैंक टोल फ्री नंबर पर बात करी तो वह कहते हैं आपका टैग एक्टिव है और आपसे गलत पैसे वसूले गए आप एनएचआई वालों से बात करें।

कृपया एनएचआई वाले और एक्सिस बैंक वाले मुझे यह बता दें कि मेरी गलती क्या है? मैंने तो टैग में पैसे भी रखे टैग लाइन में गया तो डबल पैसे भी दिए और मेरे परिवार के सामने मुझसे बदतमीजी से बात भी करी गई।
तो इसका जिम्मेदार कौन है? मैं हूं की एनएचआई वाले हैं कि एक्सिस बैंक है लेकिन कुल मिलाकर झेलना तो मुझे ही पड़ा।

भुक्तभोगी
वैष्णो प्रधान
फैजाबाद(अयोध्या)
संपर्क सूत्र-[protected]
गाड़ी नंबर-UP42AS6677

Dear sir,
I travelled on ahmedabad baroda express highway. Even i m using fast tag for toll tax payment i just have to wait in queue for long time

There is 7 lane for payments and no separate lane available for fast tag customers so there is no meaning to digital payment digital india

Very very rediculous management so it's request to improve it

Sir/madam,

As a responsible citizen i am raising this complaint regarding a toll both in maharashtra called kini toll plaza which comes between karad and kolhapur national highway, instead of fastag the toll staff is demanding cash. If questioned by any one they give the reason that scanning machine is not working, pay cash. It’s not ones it’s also everyday this same situation i am seeing through. Only one scanning machine is there and only 4-5 lanes to provide ticket due to this people and spending 30-45 minutes of delay at toll plaza.
Kini is the name of the toll plaza and the staff is unethical in behaviour. This is the request to you to respond immediately and take an action against the kini toll plaza in maharashtra state nh4.
Jai hind.

I got my fastag in november'19 from hdfc bank. On 08/feb/2020, while driving from beawar to jodhpur via pali, i got to know that the tag id issued by bank is '34161fa8203288ac0349ffc0', but at the toll plaza 'raipur toll' near bar, in rajasthan, nh 162, it is showing as '34161fa8203288ad0349ffc0', which is not at all my fault.
Bank is saying get a new tag by paying another 100/-.
Nhai cust. Care told me to pay cash while i'm having active tag installed with balance in it.
The toll engineer is saying he can't do anything about it.
I wasted my 2 hours at that toll plaza calling nhai and tag customer care along with getting the details from the toll engineer, for help but all is in vain. Finally i gave up and returned home from midway.
Was it planned to save time of individuals or make them suffer.

08/02/2020 12:35:14 trippost rs. 50.00 deducted for toll at mujras toll plaza, tag serial no. :[protected], licence plate no. : rj30ca1882
08/02/2020 20:29:04 trippost rs. 25.00 deducted for toll at mujras toll plaza, tag serial no. :[protected], licence plate no. : rj30ca1882 journey completed

After that again double toll collected while i never used on 08/02/2020 20:35:07 trippost rs. 50.00 deducted for toll at mujras toll plaza, tag serial no. :[protected], licence plate no. : rj30ca1882
Pls refund 08/02/2020 20:35:07 trippost rs. 50.00 deducted for toll at mujras toll plaza, tag serial no. :[protected], licence plate no. : rj30ca1882

I am taking attibelle road daily to reach office just next to toll plaza and am not even utilizing toll road. Why should i pay toll fee for that? Should i pay unnecessary 30rs every time to just cross the toll? What will be the solution for this. And vehicles with no fastag is entering into fastag lane and paying in cash. Your employees also allows that n accepting it it's just annoying

I was told to drive through non fastag lane as my fastag isn't working and thus i paid cash at the toll.
Later i got the message via axis bank that toll of rs 55 has been chrged from my fastag at toll tundla toll plaza.
Vehicle reg number up16k0160
Toll chrged via fastag at 17:33 on 06/02/20.
Kindly look into the matter as this cashless payment technique is nothing but a way to harass public both mentally and economically.
There must be some norms regarding the implementation of such things and fines must be imposed of the enacting authorities on such failures!

I have fast tag obtained from hdfc (Customer id[protected] and wallet id is wallet id is [protected] and has rs. 200 in my wallet. I was travelling from pune to mumbai in my car (Maruti alto) mh01bg4039 of which toll is rs. 230.00 i have paid cash of rs. 230.00 at talegaon till khalapur. However hdfc has deducted rs. 173.00 as tolll and i landed up paying rs. 173 extra toll.

Being unhappy by the irresponsible duties of authorities responsible for deduction of toll, let me register my (Installed fastag app in my mobile phone on 19.01.2020) complaint dear sir/ma'am-
*i travelled from lucknow to gonda districts o[censored]. P. On 16.01.2020 crossing a toll plaza of barabanki at 11.07.59 a. M. And returned on same day crossing it again at 5.57.57 p. M.
* during my entire journey i paid ₹ 60 instead of ₹ 45.
* immediately i registered my complaint on 1033 (Complaint no. 1375732) whose staff told me that soon the money will be refunded.
*since then, i enquired on 1033 several times but still waiting for my money.
* since then, i haven't recharged my fastag wallet and travelling by paying toll in cash as my experience has discouraged me.
* i hope that my issue will be addressed on priority.

A screenshot of my travel details is attached herewith.

Complainant
Dr shailesh mishra

My car has been stolen from vadodara-nyaymandir. Car no - gj06jj1130. Maruti 800 white car i have made fir in raopura police station and one boy has been seen in cctv footage also.. If you find any fastag diduction or seen in any cctv footage at any place kindly inform raopura police station, vadodara or my no - [protected]. Thank you for your help as my car means a lot to me.

My issues are as follows:-

Fast tag - 1} sms received for rs. 100 {rs. 55/- at 08:29:38, at sriperumbadur plaza and rs. 45 at chennaisamudram plaza - totalling rs. 100/- charged for 2 separate crossngs on 6th october 2019 - there was no other toll to be paid en route chennai to yelagiri.
2} no sms like in above for return journey on the 7th october 2019// {for this journey, i used the same route.} though i found this strange, i did not think that anything untoward would happen, as i had a usable balance of rs. 100.

Icici bank
I had gone to icici bank to load my fastag account. There i was informed that
A| my fastag is showing a negative balance of rs. 40/-. How is it possible that onward toll is rs. 100 and that of return is 140?
B| though icici has debited me for rs. 1000 plus service charge of rs. 10/-, the fastag still shows a debit of rs 40/- what happened to my rs.1010?

We have been corresponding on these issues from november, and we have not progressed one bit.

It may be pertinent to add that my car is a connected car {hyundai venue} and all trips undertaken and logged.

Kindly send me the email address of a competent authority {both at fastag and icici} who i can connect with to take this to an end.

Regards

Ca koshi philip b.com., f. C. A.,
Chennai

Sir
I had filed a complained dated[protected], with s. No. 397 of the complained book of tool plaza rohad at nh-10 delhi border to rohtak regarding the impoper functioning of the staff and tool barrier. I was travelling form rohtak to delhi from my car no. Hr-79b 6991 which has icici bank fastag. When i was crossing the fastag lane no. 9 the toll charges of rs. 35 with trip number[protected] was automatically deducted from my account, then i start slowly to cross the tool barrier. Suddenly the tool barrier comes down and hits my car front glass and causes scratches and dents on the roof and the front pillar of my newly car which is just 1 year old. Then i filed a complained which is attached below. I want to draw you kind attention to some other facts which were happened at that time to me on that day and which were not described on the complained page due to less space. The behaviour of the stafff was so rude and non coperative. Then one person among them brought a gun and placed it on the table in front o[censored]s. He tried to threaten us, as gangesters do in the movies. I don’t know whether he has license for the gun or it was a illegal weapon. I want to also ask one question from you that is it mandatory or nhai has issued some directions to put weapons on the tool plazas. When haryana police person is already deputed on that toll plaza, then i am unable to understand the reason of the gun, i think that was there to scare the public. On[protected], i talked to control room on [protected] to know about the status of the claim for my damages and[protected] i contacted on[protected]Manager) for the status, but i didn't get any satisfactory answer. I humbly request you to take necessary action against such employee by whom activities (Putting gun on table), the name of nhai such a prestigious authority is spoiling and also provide me a suitable claim for the damages which were occured due to the negligency and carelessness of your staff or which was caused due to technical fault.

Regards
Vikas rana

We had travelled to goa hospet on tuesday 4th february. The toll booth has refused to issue return till tickets for return within 24 hours at the hospet toll booth. They say post fast tag the same has been stopped. The fast tag has the provision for lower toll for return within 24 hours.
This is daylight robbery either the toll contractor
Please revert on the same

Sanjay netravalkar
[protected]

I passed from trichy road to pollachi road on lt by pass road and again back after 4 hours. My tag was scanned both at the entry at trichy road and again at exit at pollachi road, on my return trip i was sacnned at entry point at pollachi road and again at exit point at trichy road. I was charged twice at entry as well as at exit points on both trips. That is rs45 at entry point and again rs45 at exit point. But if i pay cash it is only rs 45 per trip.

I have travelled on nh48 on 02/02/2020 from davanagere to bangalore, at your toll plaz karjeevanahalli has deducted fee thrice against my fast tag no.34161fa820328aa204df8a80 issued to my vehicle no ka 04 ms4562

1. One deducted vide no. Tid-ft[protected] rs. 80/- deducted on the same day
2. Ans again deducted vide id no. Tid[protected] rs. 355/- dated 02/02/2020 deducted & massage received on 06/02/2020
Kindly revert this amount immediately.

I am a local residence @ nigdi and my vehicle is registered in mh14...

While crossing toll at moshi (On pune - nasik road), those employees suddenly stop the car and ask to pay for toll... While mh14 passing vehicles passes without toll normally... Can some one provide information on exact rules for exemption on toll fee on this toll??

Hope some one in government is responsible to provide such clarity and avoid harassment of people due to lack of information.