National Highways Authority of India [NHAI] Complaints & Reviews

Dear sir please refer to subject cited above. Today (21 Jan 2020) I was travelling from Gurdaspur to Faridkot on my own car. On my way I have crossed 2 toll plaza one at Kathunagal and other at Shreon successfully with the help of fastag which affixed on my front glass (windshield). But when I reached at above said toll plaza then their staff asked please give money in cash but I said them to scan my fastag. Then they scan my fastag with...

Dear sir please refer to subject cited above. Today (21 dec 2020) i was travelling from gurdaspur to faridkot on my own car. On my way i have crossed 2 toll plaza one at kathunagal and other at shreon successfully with the help of fastag which affixed on my front glass (Windshield). But when i reached at above said toll plaza then their staff asked please give money in cash but i said them to scan my fastag. Then they scan my fastag with...

Mumbai - Pune express highway charges deducted twice in fastag . please refer the attached transaction details

[protected]:03:57 Trip (RRN No / Trip No) 0100000955632461287784
/[protected]
Plaza Name:Khalapur Toll Plaza- Lane ID:W05 0.00 173.00

[protected]:16:41 Trip (RRN No / Trip No) 0100000955614702945040
/[protected]
Plaza Name:Talegaon Toll Plaza- Lane ID:W03 0.00 173.00...

I WAS TRAVELING FROM PUNE TO SURAT on 19/01/2020 @ in between of06:27 Pm i entered in lane and operator said pay cash because you have insufficient balance in account then i paid rs 230 TO HIM but i checked later i had rs 173 WAS DEDUCTED FROM my fastag wallet TALEGOAN toll plaza
Vehicle no GJ05RE4489.
THIS IS MOBILE MASSAGE FROM PATYM WALLET.
Paid Rs. 173.0 for vehicle reg. no GJ05RE4489 at Talegaon Toll Plaza on[protected]T18:26:59....

Sir
My car reg. RJ 09 CB 9701 i have fast tag of indsund bank
I passed through, narayanpura toll on NH 76 on 17 january 2020 on 3.36 pm
Toll deduct two time 75, 75 rupies
And did'nt ready to talk . They said talk to your bank who issued fast tag, bank suggest me to contect to toll plaza .tell me what shall i do
My request is pannalise thouse and refund diduct money...

Dear sir /madam,

Fastag not working properly at guduru toll plaza, staff debuting fastag accounts by manual scanning. It is taking so much time and extra charges are debited for to & pro journey took place in 24 hours of same day. Why it is implementing without having sufficient equipment. I have debited extra amount of rs.50.00 on 19.01.2020 due to manual interference. Regards, ap36ae5849, fastag:last 5 digits 65260, [protected]...

Today 20.1.2020 our tuck going to hazira while going from boriach toll plaza rs 350 deducted at 8.45 amfrom fast tag and while return back at 5.19 pm rs 170 is deducted from fast tag at boriach toll plaza gujarat means rs 520 toll collected return toll is 350 and total toll collected is 520 means extra rs 170 collected.

Same for bhagwada toll plaza rs 395 collected at 7.36 am while returning back at 6.30 pm rs 200 deducted...

I am traveling in my private car no. 6312 from sikandara to alwar on sikandara-bhiwadi mega Highway. I was charged a toll of rs. 55 instead of rs. 20 at mahuwa toll which is of a tampu Taxi, and when I object the staff misbehaved and told that we can charge whatever we want. On the same road at pichupura toll I was charged rs. 25 of pvt. car and on the same road in an hour how my vehicle of same number changed from private car to tampu taxi?...

I am coming from meerut (UP) to Muzaffarnagar (UP) via WUPTL Plaza at sivaya (Meerut UP). at[protected] time 5.30PM. my car have HDFC Fast tag (wallet ID- [protected]) When my car reach at collection point Toll employees told me that my fast tag is blacklisted because of no fund available in Fast tag.they told me to go in cash line and pay double. when i told them that i my fast tag have around 1000/- balance they misbehave with me and...

On 18/01/2020 @03:57 pm amount of rs 50 charges for my car has been deducted through fastag but next day on 19/01/2020 @ in between of07:40 am to 07:55 am i entered in lane and operator said pay cash because you have insufficient balance in account then i paid rs 50 and no slip given by him but i checked later i had rs 130 balance in my fastag wallet but in evening while returning on 19/01/2020 @05:05 pm again rs 50 deducted through fastag...

On friday 17 jan 2020 at patas toll plaza, my car is having active fastag with sufficient balance, but scanner was unable to read and they forcefully collected double amount rs. 140.00. And also they are putting wrong/incorrect vehicle no on receipt.
As per national highway fee determination of rates and collection amendment rule 2018 gsr 427e 07.05.2018 of the national highways authority of india (Nhai) clarifies that — if the fastag...

I ordered fastag from airtel payments bank. The order is shipped. Even after 7 days i haven't recieved it. A normal delivery to my area takes 3-4 days but yet not delivered.
The no given for customer care is not working.
This is totally a way to frustrate customer.
The customer care doesn't reply when mailed
Rather i could have had purchased from somewhere else
My car no:gj14e5809
Mobile no-[protected]...

I would like to get this issue to your immediate attention. On jan 1, 2020, i traveled from kalamassery to high court junction via container terminal road. Initially rs. 50 was debited from my fastag account for one side journey at 4:30 pm, which is correct.

But exactly after 1 hour at 05:30 pm, again rs 50 was deducted from my fastag account, during this time i was stuck in traffic block at high court junction. This is an...

Respected sir, i am daily commuter and travel via kherki daula toll plaza narne:mcepl krn.42 toll, delhi-gurugram section. Kherki daula toll plaza narne:mcepl krn.42 toll, delhi-gurugram section is charging penalty for low fastag balance. Commuters are forced to pay rs.130 with penalty even after having valid fastag because of low balance. Toll plaza manager has been informed but no response. I official informed them by sending details but...

We are coming from khammam trying to reach vijayawada on personal purpose.
We are unaware of fast tag rules.
At chillakallu toll plaza we are stopped for nearly 50 min for toll fee.
Actually no certain sign boards available in route or near toll plaza.
Fast tag vehicles and non fast tag are allowed in different lanes.
As we are unaware of that we entered into fast tag lane and having maximum number of...

Today evening there was totql mismanagement and chaos at toll plaza. No queuq were managed and everyone entered wrong queue. Fast tag dedicated li be not maintianed or accessible. Had to wait for 35 minutes to pass thru the toll counter. Lot and miss management and none to monitor or take action to resolve the traffic jam.
Cars / buses/ trucks were simply standing and wasting time and fuel for more then 34 minutes...

Mr. Bhagel manager at bhatwada toll at piplod gujarat lifted hand... When i raised my voice as he could not handle the traffic on 17/01/2020 time 21:00hrs i was with my family who has give them right to raise hands n talk on their top of voice with customers... I had to wait for more then 30min even they close toll booths at night... For what r u charging when ur booths are not working... Everytime managers at bhatwada fight with customers...

15 minutes back as i entered soso khurd toll plaza
Fastag lane, my vehicle no. Jh05by1402 showed the "blacklist fastag" error message. However i had recharged my fastag on 16th jan 2020 and the status showed active with inr 230 tag balance. On showing my fast tag balance in my app the collection agent at the window misbehaved and denied any help. Kindly look into this matter for the inconvenience caused....

This is to inform and address an issue regarding the implementations of fast tags system which was suppose to reduce the traffic jams.
The area that we need to report an issue is of bagwada national highway 48 (Gujarat). There are drums placed in middle of the roads, just before the tolls which is causing more traffic jams than usual and also there are high chances for accidents to take place....

Today - 18 jan 2020 at 7.15 am while travelling from pune to mumbai, at talegaon toll plaza, the system debited my fastag wallet by rs 173/- but message displayed on terminal at the toll plaza was "insufficient balance" and i was asked to pay the toll in cash which i paid rs 230/- (For return journey). As though i knew there is sufficient balance in my wallet, i was using fastag for the first time and thought that the fastag was not activated...