National Highways Authority of India [NHAI] Complaints & Reviews

My name is deepak k v. I was traveling from palaghat to ernakulam on 27-jan-2020 and when i reached at paliyekkara toll plaza around 4:30 pm i entered into a line but unfortunately it was local pass/ cash lane and i realized only getting closer to the toll gate and because of traffic i couldn't change the line. When i asked they told i have to pay by cash. So i paid 75 rupees by cash and continued my journey. But after passing paliyekkara toll plaza in another 30 minutes i got message in my phone as 75 rs was deducted from my fastag. So i was double charged. As i have to reach home urgently i couldn't go back and check with them. Below are the details

I am living in kakkanad, ernakulam
The above incident was on 27-jan-2020 at 4:33 pm.
Vehicle details :
Vehicle number : kl-56-n-9738
Car model : renault kwid
Colour : planet grey
Used fastag from hdfc bank

I have uploaded the photo of receipt of toll paid by cash at 4:33 pm through no fastag gate and photo of amount deducted from fastag confirmation email. It should not deduct money from fastag as this lane was local pass/cash lane or they have to let the vehicle pass if the vehicle have fastag.
I need to get my extra paid money back

The Toll Plaza at Vempadu on NH 16 in A.P has deducted full fare of Rs 110/- in the Return trip within 24 hours and not refunded Rs 55 .The Vehicle Registration No. AP31 BE 4507 passes through at 16.16 hours on[protected] and returns at 14.51 hours on[protected]. The Toll fee is Rs 110 for single pass and Rs 165 for both ways . Fastag issued by Bank of Baroda is there on my car .

I have been charged for a return toll fee of rs.75/- at sarwar toll plaza located in district ajmer (Rajasthan) without providing a valid printed receipt (No. 18288). The reason given to me by the toll collector was "printer is not working"

When i protested for this wrong way of charging the toll fee, his behaviour became so roude and i have have been forced to pay the toll fee there.

We were traveling to indore from bhopal and it took almost 30 mins to pass that toll. We were standing 2nd in the line and the person ahead o[censored]s was not having enough fasttag balance. So the staff was busy in arguing with him rather than getting the traffic clear and when we said to shift him to cash lane he wasn't ready to do that also due to which our 30mins were wasted and my sister is working in bank she have to reach her office by 10:30 and she got late for her office.
Bad behavior of staff at toll and aren't ready to help the people at all.

A new toll plaza has come up on nh49 brajrajnagar, jharsuguda, orissa. They were functional for 1 month in nov, 2019 & was then shut down by the local people. But again the toll has been started since the beginning of this year but only for outside jharsuguda district vehicles.

Is this toll plaza genuine as i am unable to find it anywhere online or on the nhai website? Also if it's a national highway then how come jharsuguda vehicles don't have to pay the toll?

Sir to much much surprise one of the vehicle which was to report to my office at night 11:23 he missed to turn the road just before the toll gate since he called back i guided him hence he took the wrong side to just get the way he passed Just 100 meters from the other side gate, but to my shock the toll gate person stopped the vehicle misbehaved & used wrong language to extract the toll tax which was not correct. Hence request you to take action immediately & terminate his contract with immediate effect & inform accordingly.

Hi today at chollang toll plaza near about 7:00 pm dated 27.01.2020 the toll plaza says Ur card shows blacklisted and they have taken rs 100 from me and not giving cash payment slip, after dail 1033 customer care they provide me cash slip otherwise person not giving me slip, then after when I nearby Jalandhar then I have received a message for toll deduction at chollang toll plaza rs 40/- and also they have collected rs 85/- from me now I have paid double charge on same time 7:00 pm at toll plaza
Why the digitalisation in hurry mood pls do the system correctly then play the digitalisation

And also rs 220/- credit balance in my wallet fastag on that time

Regards
Amit Chadha
[protected]

I have already availed my fastag. But to my surprise it has been charged more than the appropriate rate. The rate is supposed to be rs 110 for both ways (Meghalaya toll gate) but the staff there charges for rs 150. Next trip it charges from my account rs 75 and since i have less balance. The staff there charges by cash rs 110. This is very disappointing. Trying to loot the money from the legal vehicles. Please check into the matter.

Yesterday, on my trip from mumbai to pune
I was charged rs 173/- for toll charges at khalapur toll plaza 26 jan 2020, 20:06 pm
Then i was charged rs 173/- (Instead of rs 57/-) for toll charges at talegaon toll plaza, 27 jan 2020 12:02:54.

I understand the change in date, i would have crossed the talegaon toll plaza before 12 pm, but a taxi ahead of me wasted around 10 minutes in arguing with the booth attendant. What time frame is considered in a single trip where you are required to pay twice?

Hello,,, my car fastag is showing blocked.. I tried to recharge fastag it's not possible because fastag is blocked.. I tried to contact your coustemer care department.. That 1033 num is invalid.. I want to running my fastag.. And i hope you sollove this issue immediately. I tried change fastag, that's also not possible because already added axis bank fastag, so please unblock my fastag or and tell me how load to fastag

Mere dwara 26.01.2020 ko shivpuri se gwalior k liye subah 12 pm ko yatra shuru ki gyi. Shivpuri se gwalior k beech do toll plaza mudkheda aur panihar toll plaza milte h. Mudkheda tool dwara hame return pass issue kiya gya - ticket no [protected].

Kintu panihar toll plaza dwara return pass issue karne se mana kar diya gya tatha single journry k do pass ek jate samay aur ek aate samay issue kiye gye ticket no. 1 -[protected]
Ticket no 2- [protected].
Panihar toll plaza dwara liya gya extra amount wapas kiya jaye
Prarthi
Mm shrivastav
Mo number -[protected]

Extremely pathetic worst condition of gandhinagar to shamlaji highway, worst highway that i have ever seen in my life. After shamlaji till udaipur, the highway is pretty smooth.

Please please pay attention and do the needful. Especially the commuters between himmatnagar and gandhinagar are the biggest sufferers of this worst highway.

Also, this is the main highway connecting udaipur and ahmedabad which are two important cities and there's a daily considerable traffic as this is one of the 2 highways connecting gujarat and rajasthan.

So i once again request the concerned authorities to take notice of this matter and do the needful.

Regards

Dear sir,
In rajasthan, jhunjhunu dist, chirawa to singhana state highway toll booth, uncondition practice on that booth, after submitted toll price later he not refund remain change, on behalf of that they are give to small snacks packets, and when any try to objection that habbit they are refuse to tell we have nothing any changes.
So please solution that issue.
It's so serious. Issue thnx sir

I am holding fast tag from axis bank. On 26/01/2020 i have passed badbar (Sangrur, punjab) toll palaza at 12:03 pm and they deducted my fasttag. They deducted rs. 85 amount. I have crossed again the toll plaza within 24 hours of time 05:51 pm again, they deducted rs. 85 again instead of rs. 40. This has happend 2nd time with this toll (15 january and 26 january). They are cheating the customer who use fast tag. Please take necessary action against them.

Sir, it is very horrible to travel with family on national highway with toll booth like this one. I was on my way to mathura for some religious tour with my family as soon as we reached at this point we faced that experience that i felt ashamed of my government and what i explain, the concerned employee at toll booth behaves like goons and used abusive language and charges double and manhandled with us. His name is bhupender snd told us to do whatever you want to do and threatened us for dare consequences. They sll gathered and hurled abusive language in front of my children, so if we will not get a justice in this case then how a common man can travel with family in this country without fear. So you are requested to please take a necessary action so that no one in future could do that type of nonsense with any one

Dear sir,

This mail is intend to inform you the careless handling of vehicles
And irresponsible officials of ponnarimangalam toll plaza, kochi,
Kerala, situated in nh-966a (Old 47c) within the stretch of
Kalamassery - ictt vallarpadam. And claiming a compensation for the
Mishap occurred just because of the carelessness of the officials at the toll plaza/malfunction of equipment

I was travelling from vallarpadam to aluva thru nh-966a in my vehicle
Kl 41 m 9816 on 25/01/2020. It was around 6.55 pm. After clearing
The fastag at the toll plaza when my vehicle was passing thru the
Track after getting the green signal, suddenly the cross bar (Barrier)
Fell on the top of the vehicle and the front right had side roof of
My vehicle was damaged with two three dents. Immediately i stopped my
Vehicle and conveyed my grevience to the guys present in the booth,
But they told that the barrier is automatically operated and they are
Not responsible for the mishap. It is true that i kept on arguing with
Them, but they said that they are helpless. Two police officials were
Also present in the spot.in spite of extending support they
Threatned me saying that if i keep on arguing they will take action
Against me for disrupting the service of toll plaza. Then i took the
Vehicle to the toll plaza office and the officials said that they have
To verify the camera footage for confirming the incident. After 15
Minutes they told me that the camera does n ot cover the specific tool
Booth. Then they came down and inspected my vehicle and confirmed
The mishap. But they are saying they will not be able to compensate
My loss. I want to know who will compensate me for the damage happend
Just because of the carelessness of the officials of the toll
Plaza/malfunction of the equipment.

I request you to take necessary steps to arrange a reasonable
Compensation for me for the incident happend only because of the
Carelessness of officials or malfunction of the equipment of toll
Plaza

Regards

Anilkumar p
"diya", h no. Xvii/161
Sos-maleappally mugal road
Edatha north p o - 683561
Aluva east, ernakulam dist.
Kerala
Mob : +91 [protected]
+91 [protected]

I had an active hdfc fastag since i got it on 10 december 2019, i always travel and i did not face any issue, but on the way to jammu there was a toll "ban toll plaza" they charged me double in cash even i had the active fastag that time, there was the problem in their machine, so why they charged me double if they had the problem in their system and also why they did not enter the correct and full vehicle number on the receipt, its against the law. I want the refund or i will file the complaint legally.

My contact no - [protected]
Vehicle no - hr26 cq 2597

I am running a small shop in padubidri raja hotel & travels in sadasukh building, gr flr, nh 66, near canara bank, padubidri. I have taken loan for starting small hotel and my business is totally down due to digging for service road and not completed even after 6 months and am paying loan interest to bank and rent for shop etc and unable to run my family due to no business.

They are not doing any work and left the work halfway and we are facing lot of problem due to dust and pollution due to digging in front of my shop and no customer is coming due to dust pollution after this half work for service road.

Am from poor family and my daily earning is affected and my right to earn and live in healthy atmosphere is totally disturbed due to nhai in-completed work. They have to pay for the loss i have suffered and even today we are facing problem and i request nhrc and ncw to intervene and help this helpless woman.

My daily bread earning shop business is in loss and kindly request nhai to complete the work and help in restoring my shop business urgently.

Thanks and regards
Shankuthala poojary
Raja hotel shop
Padubidri
Sadasukh building, gr flr
Udupi dist
Karnataka
Mobile [protected]

Sir my truck no is hr55k1249. This truck is belong to hisar. The registered owner of this trucl is mr. Vinod kumar. I submit two times my truck documents to your toll plaza. But i don't get any rebate. On the other hand i get rebate from other toll plaza properly. Please help me out otherwise i will sue in the court regarding me this problem.
Regards
Vinod kumar
[protected]

Dear customer, your baroda fastag account no. 20037734, vehicle no. Gj01hj537 is debited by rs 55.00 for dispute on trip number 1278521 for date[protected]:26:14

Dear customer, your baroda fastag account no. 20037734, vehicle no. Gj01hj537 is debited by rs 55.00 for dispute on trip number 1635448 for date[protected]:50:10

This type of dispute happens often.in both cases my journey was from ahmedabad to surat where the toll should not exceed 445.00 for complete return journey. While the system debited extra rupees under dispute.