National Highways Authority of India [NHAI] Complaints & Reviews

Since last 6 months or more, lane management is worst, it takes 25-30min to pass it. The worker r so arrogant, also barriers for fast tag r not infront of booth, so when a vehicle enters at that point, n tag is not readed. Then caos starts, the vehicle can't move backwards and forwards, bcoz it is at booth, so if barriers r put infront of lane then if the card is not readed,, it will move easily to cash lane... At present, there is a queue of atleast 1.5 k m. From bothside, since yesterday.. Plz help us

At tundla toll. Amount 55 is debited in my fastag a/c. At the time 2pm date 15 january2020., vechicle no. Up83au 3031... At same day we return this toll plaza at 8pm. Then they have charge me again 55 rs. He say your fastag is insufficient balance. And he charge me 55rs. Thais is worng. My fastag a/c is 60 rs. Balance at that time. I gave 110rs at tundla toll plaza. It istoll plaza empolyee fault. Plz return my extra money

I have taken fastag for the car reg ap05ed1559 from karur vysya bank on 13-nov-2019 with tag i d number 34161fa8203286f80a636ec0.
Recently i am surprising on very dangerous problem, amount is debited from my fastag account with out travel through any toll plazas. On[protected] for rs 225/- and two times on[protected] for rs 235/- and rs225/-. I am very much surprised with these three wrong debits (Total amount is debited is rs 685/-) with out travel on n h.
I am very sad to say this, we are facing so much trouble whether the problem exists in kv bank or in toll plaza. I am not able to travel through toll plazas without the recharge amount. If i recharge the amount then automatically amount from my fastag account is debited without travelling. Then how should i travel?.

Dear authority,

I am travelling from rohtak to gurgaon up-down on 04 dec, 2019 via jhajjar, farukhnagar highway. There are 10 lane dighal toll plaza and always 3-4 lane are closed and they go for lunch, dinner on duty time. On 4 dec, 2019 they deduct two time toll from axis bank fast tag.

Please find the attachment for illegal toll deduction charges.

Vehicle no: rj01 cd 7284

Fast tag provider: axis bank
Vehicle reg no: ma3fxeb1s00362915
Wallet id: [protected]
Mobile: [protected]

Dear sir,
I have bought a fastag from paytm for my car no. Wb02an3025, paytm have delivered wrong sticker.

I had request to paytm fastag for replacement of fastag, till now i didn't get any fastag, every time they generate a request number, till now i have got five query numbers i. E.[protected],[protected],[protected],[protected]
Now i want to close the fastag account from paytm kindly refund the security deposit and fastag balance in my paytm wallet,
The detail of my fastag account are as follows
1. Vehicle registration no. Wb02an3025
2. Barcode of fastag. [protected]

I had to pay a toll of rs 50 at rajchandrapur toll plaza (Nivedita setu, kolkata, west bengal) by cash in a no cash counter as the person in counter told that fashtag payment is not successful on 12th jan 2020 at 11:48:24 am. But after few minutes money also deducted from fashtag account. So i had paid twice for single journey.
Cash receipt no. [protected]
Toll plaza no. Subtc
Operator name: hk04 sub 196
Date and time: 11:48:24 am
Vehicle no: typed as 0000
Journey: single
Fee: rs 50
Paytm fashtag txn id : [protected]
Vehicle registration no. Wb06m5373
Please refund the electronically deducted money to my fashtag account

I have crossed chukti deoria toll plaza located between rudrapur and kichha on 11 jan 2020 and returned back on 12 jan 2020 amount deducted was 75 ra on both side that is right. But today i got a msg of 330 rs deduction as a debit adjustment on deoria toll plaza i am contacting them but no response from their side so plz kindly look over the matter why the money is deducted as toll of 75 rs were already deducted. Fast tag ending no is d3c80

Hello sir,
Sir my name is nikhil and i am living in ramgarh alwar (Rajasthan) sir i wanted to drawing your attention on the work of a company which is working to make highway in my town sir the company is very careless and not working well, sir in my town company made road just 30 days ago and before completed a month there is many cracks in the road to show that i attache a photo with it sir plz sir look into the matter

I am living in vpo sheikhpura khalsa near toll plaza and are exempted for paying toll at gharaunda toll plaza by presenting my vehicle rc as per policy of toll plaza. Yesterday rs 185 was deducted from my fast tag account registered with my mob no [protected] vehicle no hr05ag 3126. I have shown my rc at toll booth to concerning operater during my journey up & down, nothing information was given to me by operator about deducting toll charges from my fast tag account
You are hereby kindly requested to please refund my money to my fast tag account
Thanking you
Rajesh kumar

Dear Sir
It’s a very serious issues at Nh no 27 bharudi -Rajkot toll plaza pe only demanding cash toll only fasttag ki 4 me se 1 only open rakh ke baki ki 3 line me security aor Bouncer ko rakha hai n berrier se bandh karke last line jao aor cash hi bharna hoga
Hamare pas fasttag hai wo dikhaya to bi only callecting cash only 45 minutes aaspaas ki car ki line thi aur abhi bhi hai bahut hi harassment karte hai n fasttag se paisa nai lene ki liye bahut pareshan kiya aur trafic bhi bahut kar ke time west karvate hai

Dear Customer, ICICI Bank FASTag linked vehicle no. GJ23CC5474 has been debited with Rs 40.00 on[protected]:31:02 for toll charges with trip number[protected] at Bharudi Toll Plaza Plaza on[protected]:20:47. Avl. bal. is Rs 400.00. Call [protected] in case of dispute. Call [protected] in case of dispute

Mr Ajaysing
‭+[protected]‬ person ne sab se cash payments hu mangte the
Ham be fasttag kiya to aage pithadia tollplaza nh no 27
Pe bi aapke fasttag me balance nai hai so aapko cash hi dena hoga
Aisa compilations hai please take seriously this meter .
Narayancharandas

Sevame sri man.

Nhai manegment adhikariji

Namaskar.

Hamare gram panchayat palri jod teh. Sumerpur dist pali rajasthan ke bapu nagar me sc st cast rahati hey jo mazduri karne ke liye 5kilomrter door jate hey ljane ke liye service road nahi hey nahi circle hey. Jisase mazbooran highway se hi jana padta hey. Sham ko mazdoori karke aate vakt bapunagar jane ke liye koi rasta nahi hone ki vajah se wrong side aana padta hey jisase aaye din accident haote hey abhi tak 12 se 15 jan chali gai hei. Jisame 12 se 15 pariwar anath ho gaye hey. Loal prashashan koi dhyan nahi de raha aapse vinanati hey ki aap is par gor karke ishka ati shighra rasta nikale anyatha aur jane jayangi aur anath honge. Hame aahsa hey ki aap is compalaint ka jaldi jawab denge. Bapu nagr palri jod gram vashiyo ke hitharth me
Aapka
Sampat roopaji lohar palri jod mob.[protected]

Sir
I am living in sheikhpura khalsa near toll plaza and are exempted for paying toll at gharaunda toll plaza by presenting my vehicle rc as per policy of toll plaza. Yesterday dtd.14/01/2020 rs.185 was deducted from my fastag account resgistered with my mobile no. (Protected) vehicle no hr05ag3126. I have shown my rc concerning operator during my journey up & down nothing information was given to me by operatorabout deducting toll chg. Fr. My fastag account.
You are hereby kindly requested to refund my money to my fastag account
Thanks & regards
Rajesh kumar

My vehicle No. is RJ-14-VC-3679 with Fastag No.[protected]. When my vehicle crossed Manoharpura Toll Plaza on 08.01.2020, they have collected Cash Rs. 95 at 08.01. A.M. for Returned journey from Jaipur to Delhi. After crossing 5 KM from Toll Plaza, message were sent Rs. 65 was deducted from my Paytm Fastag Account mentioned above at 08.03.33 A.M. Rs. 65/- may kindly be refunded to my fastag wallet as this amount has been deducted in addition to cash Rs. 95/-.

Please look into the matter and make necessary arrangements to refund the excess money deducted.
Thanking you.

Anis Ahmed
Advocate

My vehicle no is wb68w 3568 with fastag no 34131fa 82026c 81c021 a5fe0. When my vehicle crossed palsit toll plaza and dankuni toll plaza they have collected cash rs 125 each on 13.01.2020. At 08.14 am at palsit plaza & at 9.06 am at dankuni plaza. After reaching kolkata, message were sent rs 85 each was deducted from fastag account mentioned above at 8.13 am at palsit & at 9.05 at dankuni plaza. Rs 85 x 2 = rs 170 may kindly be refunded to my fastag wallet as this amount has been deducted in addition to cash rs 125x2=250.
Please look into the matter and make necessary arrangements to refund the excess money deducted.
Thanking you.
Dr. Biswajit dey. Sag govt. Of india. Min of health & fw. M [protected], e mail [protected]@gmail.com

I have been applied the fastag on 08 jan 2020. its been a week but still they not delivered and in consumer care responded it will take more than 15 days to delivery. the response from the bank is very poor regarding this issues and the person who attended my call, she not at all spoked with me and she even not asked why i called to them i directly aqueos the company regarding the service of fastag.Very worst service from hdfc bank fastag issues.

Sir/mam
With due respect
I want to pay your attention to the loot of toll tax.. Today in 14/01/2012
When i crossed the toll tax of kalajhar
With my fastag.. An amount of rs 85 deducted... While come back home on the same day within 3 hours.. The employee of toll tax said your fastag became blacklisted... I ask them why?? They said you have not enough money in your fastag.. When i check my fastag balance.. I have the maximum balance required to deduct the pending amount of 45... Ie total of rs 120 with return.. But they again charged me rs 85.. I paid them again cash of rs 85.. This is rediculous.. This is the loot of citizen.. I want compensation for this
Regards
Ramandeep singh
[protected] (Mob)
Pb 13 ac1789 (Car no)

I had purchased fastag from icici bank. Which was blacklisted due to low balance. My vehicle no mh43u5859 tag no21496833 customer id 11135532 i had closed it on 13/12/2019 after making all payment as well as i have received a refund. But they have not cleared blacklisted no on nhai portal. Therefore i can not apply a fast tag from other bank as icici have blacklisted it. Kindly clear it from nhai portal and let me activate other tag.

Hi,
I travelled from chennai to kallakurechi on 13-jan-2020 and i paid the toll amount by cash in all toll plazas. But i have fast tag also and i have some minimum (100) rupees only. When i pass in vikravandi toll gate, i paid the amount by cash and the fast tag amount also deducted. So kindly return the same on or before 15-jan-2020. If you will not return the amount to my vallet, i won't pay the money when i will pass this same vikravandi toll gate in next time.

Thanks & regards,
R. Ashok kumar
Mobile: [protected]

महोदय, दिनांक १२-०१-२०२० को सायं लखनऊ से इलाहाबाद आते समय रास्ते में पड़ने वाले निगोहां थानांतर्गत ' दक्खिना शेखपुर ' टोल प्लाजा की Lane No. 5 के कर्मचारी रविंदर सिंह के द्वारा मेरी कार (UP32JU6455) पर fastag होने के बावजूद server नहीं होने का कारण बता टोल मांगा और मेरे द्वारा नकद देने से मना करने पर मुझसे अभद्रता की गई और मेरी कार सायं 3.15 से 3.47 तक टोल lane पर खड़ा रखा गया और बाद में दो बार टोल शुल्क काट लिया गया। टोल के कर्मचारी बेहद बदतमीजी से पेश आए ।
Toll Plaza का क्रमांक 320034 है। उसके CCTV footage से घटना की जांच की का सकती है। मेरे द्वारा NHAI के toll free number 1033 par घटना की शिकायत दर्ज की गई। लेकिन कोई संतोषजनक कार्यवाही नहीं हुई। सादर

Toll plaza - rajchandrapur, nivedita setu, dakshineswar, west bengal.

Date - 13 - january-2020, time at around 9:15 am.
Travelling from durgapur to kolkata. Due system malfunctioning the fastag reader was not working at lane number 6. Due to this, they kept the vehicles on hold for 15-20 minutes till the system was restored. Can they make vehicles due to their system fault? As per latest order, if there is any problem with fastag reader, they should allow the vehicles free. They were not aware of any such order. Moreover the toll plaza staffs were very arrogant.

In fact during the entire journey on durgapur expressway today morning, everywhere a person was reading the fastags with manual handheld device from one gate to the other. Which also caused some delay.
Kindly look into this.
Regards
Neelanjan mazumder
M:[protected]
Vehicle number - mh 03 bw 3237