National Highways Authority of India [NHAI] Complaints & Reviews

Address: PATIALA ROAD, Sangrur, Punjab, 148028

Sir/mam
With due respect
I want to pay your attention to the loot of toll tax.. Today in 14/01/2012
When i crossed the toll tax of kalajhar
With my fastag.. An amount of rs 85 deducted... While come back home on the same day within 3 hours.. The employee of toll tax said your fastag became blacklisted... I ask them why?? They said you have not enough money in your fastag.. When i check my fastag balance.. I have the maximum balance required to deduct the pending amount of 45... Ie total of rs 120 with return.. But they again charged me rs 85.. I paid them again cash of rs 85.. This is rediculous.. This is the loot of citizen.. I want compensation for this
Regards
Ramandeep singh
[protected] (Mob)
Pb 13 ac1789 (Car no)

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S

Sanjay6688c

Jan 15, 2020

Hi sir I want to know building line on NHAI in urban area fuelling station
On NH 27

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Address: 400706

I had purchased fastag from icici bank. Which was blacklisted due to low balance. My vehicle no mh43u5859 tag no21496833 customer id 11135532 i had closed it on 13/12/2019 after making all payment as well as i have received a refund. But they have not cleared blacklisted no on nhai portal. Therefore i can not apply a fast tag from other bank as icici have blacklisted it. Kindly clear it from nhai portal and let me activate other tag.

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Address: Vadakanandal post, chinnasalem taluk villupuram, 606207

Hi,
I travelled from chennai to kallakurechi on 13-jan-2020 and i paid the toll amount by cash in all toll plazas. But i have fast tag also and i have some minimum (100) rupees only. When i pass in vikravandi toll gate, i paid the amount by cash and the fast tag amount also deducted. So kindly return the same on or before 15-jan-2020. If you will not return the amount to my vallet, i won't pay the money when i will pass this same vikravandi toll gate in next time.

Thanks & regards,
R. Ashok kumar
Mobile: [protected]

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महोदय, दिनांक १२-०१-२०२० को सायं लखनऊ से इलाहाबाद आते समय रास्ते में पड़ने वाले निगोहां थानांतर्गत ' दक्खिना शेखपुर ' टोल प्लाजा की Lane No. 5 के कर्मचारी रविंदर सिंह के द्वारा मेरी कार (UP32JU6455) पर fastag होने के बावजूद server नहीं होने का कारण बता टोल मांगा और मेरे द्वारा नकद देने से मना करने पर मुझसे अभद्रता की गई और मेरी कार सायं 3.15 से 3.47 तक टोल lane पर खड़ा रखा गया और बाद में दो बार टोल शुल्क काट लिया गया। टोल के कर्मचारी बेहद बदतमीजी से पेश आए ।
Toll Plaza का क्रमांक 320034 है। उसके CCTV footage से घटना की जांच की का सकती है। मेरे द्वारा NHAI के toll free number 1033 par घटना की शिकायत दर्ज की गई। लेकिन कोई संतोषजनक कार्यवाही नहीं हुई। सादर

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Address: Kolkata, West Bengal

Toll plaza - rajchandrapur, nivedita setu, dakshineswar, west bengal.

Date - 13 - january-2020, time at around 9:15 am.
Travelling from durgapur to kolkata. Due system malfunctioning the fastag reader was not working at lane number 6. Due to this, they kept the vehicles on hold for 15-20 minutes till the system was restored. Can they make vehicles due to their system fault? As per latest order, if there is any problem with fastag reader, they should allow the vehicles free. They were not aware of any such order. Moreover the toll plaza staffs were very arrogant.

In fact during the entire journey on durgapur expressway today morning, everywhere a person was reading the fastags with manual handheld device from one gate to the other. Which also caused some delay.
Kindly look into this.
Regards
Neelanjan mazumder
M:[protected]
Vehicle number - mh 03 bw 3237

Jan 13, 2020

Updated by neel_2020 I was travelling from Durgapur to Kolkata during this trip on 13 January 2020 morning.

Jan 23, 2020

Updated by neel_2020 I need an action on this for wasting time on the fastag lane by the toll collectors

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A

A regular Highway user

Feb 20, 2020

Nivedita Setu Toll Plaza before entering Kolkata is in a sate of mess. I was unfortunate to use it on 19th Feb 2020 at around 4:00 PM. Only two fast tag counters were manned out of the 4 or 5 fast tag counters and as usual there was long queue with cars jostling to get in to these two working lanes.
Can NHAI get anything right?
I think it is time that the Govt. of India takes some action on the NHAI officer in charge of ensuring proper functioning of this toll plaza.

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Dear authority,
Today me and my family were going to andhra pradesh. I had to go to toilet, on the way i crossed 3 toll gates, in which none of them has cleanliness and not even proper basins and 2of them didn’t have water also, this is why we pay toll? Without even maintaining a clean toilet then why the name “swacha bharath” on all the boards, why should we pay toll then, to get infections?? I request you to take a sever action on this and respond to this
Tolls:hoskote, kolar and mulbagal

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Address: Near Shilphata, Taloja, Shilphata - Mumbai Pune express highway,, Mumbai City, Maharashtra

I was travelling from pune to mumbai through national highway no - 48 on 12 january 2020 and encountered a toll near shilphata which is also known as taloja toll, with notification no - notif. No. S.0.1429 (E) dated : 5-9-06 and gst no - 27aaecs3575r1zj. I paid the toll through my debit card and was charged rs. 93.50 but the concerned person sitting at the billing counter gave me the receipt of rs.93 only.
They must be cheating with everyone like this everyday. Thus i request to see into matter and assure that this shouldn't happen in near future.

Thank you.

Namdev suryakant hulgute

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Address: VASNA TOLL PLAZA, Vadodara, Gujarat, 390004

Thousands of devotees visit dakor ranchhodrayji mandir from vadodara every month. To go to dakor they have to cross vasna toll plaza and after crossing toll plaza just after 200mtr they have to turn down to service road. Thus they are just cross toll plaza but not utilize toll road. Eventhough toll authority collect toll tax of rs.120/- for single trip and 180/- for return trip from all vehicle owners which is not justified. There is no alternative way hence every one has to pay this tax even they are not utilizing toll road at all. Therefore you are kindly requested either to remove toll charges from people visiting dakor or provide alternative service road by which visitors can cross this toll plaza without paying toll charges.

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We were returning from ghaziabad on 13 jan, and at exit point waiting for turn to submit toll fees at between 2pm to 3 pm as fasttag was activated yet, as the rush in cash line was increasing a toll employee asked us to divert and go to last lane for exit, we with many others re routed to change lane for toll exit.
But at exit point the employee said that it will be charged double as its fasttag lane, we told him that we were redirected from cash line by your colleagues, on that they created a mob and started misbehaving and bullying us like goons and started saying bad words, pushing us with my mom inside car.
This kind of behaviour is just unacceptable, is this the way govt treats it's tax paying citizen.
Those 70 rs does'nt hurt that much but this kind of behaviour and goon treatment with civilians is not the way a company should treat it's customer

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Lokesh Tawari

Jan 13, 2020

But it didn't come now also it take up near about 2 mon. And I had complaint in its customer care I didn't got any return mail

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Address: Nagpur, Maharashtra, 440010

Dear authorities,

It is a humble request that you should be taken care of normal people's time and money. Haladgao toll plaza which is located in between wardha and nagpur (Maharashtra). This toll is neither showing on toll map of nhai nor on the fastag app (Images are attached which is taken on 13/01/2020). Officially it is not started (As it is not shown on nhai toll map), even though they are collecting toll from the cars/...

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Address: S/O VIJAY GUPTA CHAUDHRIYAN, JOYA DIDAULI, Address3, Ghaziabad, Uttar Pradesh, 244222

Dear sir

On[protected]
Morning

I passed from joya toll plaza

On 8.16 am

They have deducted 40 rs from my fast tag

And my car is local up23w6959 20 rs cash

Cash slip attached

I didnt revieve the fast tag msg immidiate

It come after 20 minute

Please look how can i get back my money

40 rs

Its a case of joya national highway toll

They have charged two times

One is by fast tag

Second is by cash also cash recipt attached
Please look the matter and resolve

Its a cheating by toll employee

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Address: Kota, Rajasthan, 324005

Dear Sir
Toll plaza of Kota Bypass deducted toll fee from my fastag account on 11th January 2020. My vehicle registration number is RJ20 CG 1223. Which is free for this toll. I have called to customer care of toll plaza and also to fastag bank axis bank. But they are playing as office office.
Please look into the matter and resolve the issue ASAP.
Thanks.
Mobile number [protected].

Dear Customer, Your FasTag Account has been debited Rs. 65 for transaction for Vehicle RJ20CG1223 at Toll Kota Bypass Toll Plaza on[protected]T17:41:18. Balance amount in the Account is Rs. 580. Call toll free number [protected] for any dispute.

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Jan 12, 2020

Updated by Amit kumar jhanwar Dear Sir
Toll plaza of Kota Bypass deducted toll fee from my fastag account on 11th January 2020. My vehicle registration number is RJ20 CG 1223. Which is free for this toll. I have called to customer care of toll plaza and also to fastag bank axis bank. But they are playing as office office.
Please look into the matter and resolve the issue ASAP.
Thanks.

Dear Customer, Your FasTag Account has been debited Rs. 65 for transaction for Vehicle RJ20CG1223 at Toll Kota Bypass Toll Plaza on[protected]T17:41:18. Balance amount in the Account is Rs. 580. Call toll free number [protected] for any dispute.

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In ban toll plaza there is only one lane for fastag users and four lanes for cash transaction users and a heavy jam on this toll plaza. I request to you kindly take action in this matter. There is no facility for fastag users and it's a harassment for fastag users. Also fastag users is waiting in a long que to pass through the ban toll plaza. Kindly take a necessary action in this matter.

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Chiketan Singh

Apr 1, 2021

Respected Sir for upward and downword movement from jammu to tikri within six hours 140rs each are surcharged from my fastag. Reciept is attached with the complain. And message is also delivered to me very late

ban toll plaza jammu - Comment #3818227 - Image #0

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Address: Dasna masuri toll plaza delhi meerut express way, Ghaziabad, Uttar Pradesh, 201009

I am travelling from moradabad to delhi on delhi meerut express the toll plaza comes and there was a jam of 2 hours around 5000 car stopped there in jam because of toll plaza government applied fast tag rule but there scanner not working and take more time by cash so there no reliable result of fast tag. According to nhai rules there is one rule is that if any vehicle is wait for 3 minutes for toll there toll fee will free.. That rule is made for not occurring traffic on toll plaza but they are not follow any rule... I was go toh the operator of toll plaza i told about rules but they denying me and talking about there muscles power so no one talk everyone wait for our turn... Its our humble request to see this issue and kindly resolve this problem so no one suffer bu the same

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N

naveenshakthi

Jan 13, 2020

Dear sir/Madam

I was crossed Walaja toll in Vellore twice within 4 hours of time.
And they debited from fast tag double time.

Kindly address my issues.

TN23CP3137

Regards
Naveen S

not following rules of nhai by toll plazas - Comment #3626694 - Image #0

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Address: Panchkula toll on himayalan expressway, Chandigarh, Punjab

As per nhai
Indian army persons are exempted from paying toll while moving in personal cars.
However some toll especially near chandigarh are charging toll.
Pls help. For. The same
As as per 1901 toll tax letter
All army persons are exempted but still some toll are quoting some. Letter from panchkula office of 03 jan 2020 and refusing to allow mov without paying toll
Indian army doing service to country and these are small gestures towards them
Pls help

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Address: Mumbai City, Maharashtra

I had travelled to gujarat between 24 dec 2019 and 28 dec2019 my fastag account bal was rupees 2155 two thousand one hundred fifty all the toll that we passed i got sms for the amount debited on 1 jan 2020 i got a debit entry of rs 325three twenty five rupees as adjustment entry this is not the first time this type of adjustment entry is debited to my fastag account earlier also rupees 50 got debited twice i fail to understand that when at all toll plaza my fastag got debited than why is this adjustment entry debited for rupees three hundred twenty request you to immediately refund the same client id with hdfcfastag[protected]
If not i may have escalate the matter to your ombudsman nhai ministry of road transport earlier email regarding rupees fifty have not been replied by you

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Address: 560100

No fastag lines @nice road all 9 tolls - bangalore (Bangalore express outer ring road), they will allow only cash or cards

Every day take to pass toll minimum 20 to 30 minutes. Some time more than 30 minutes.

Company address.

Nice limited
1, midford house, midford garden, off m. G. Road, bangalore – 560 001, india. Telephone :[protected], 2559...

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Address: Near Bread World, Kakkanad, Ernakulam, Kerala, 682021

I'm registered a complaint about non delivery of online fast tag registered with axis bank on 27.12.2019. But yet i didn't received any response from the said bank and also yet no fast tag. Kindly take necessary step to resolve the issue at the earliest. Anticipating early reply/action by your good office in this regard.

Regards
Vinayakrishnan g
[protected]

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Axis Bank Customer Care

from Pune, Maharashtra

Jan 13, 2020

Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

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On 11.1.2020 while passing through the bara toll plaza at 56.160km on nh-56, i paid rs 80 in cash (Ticket no.[protected]) at the cash lane (Booth no. B17) but an additional rs 80 was deducted from my fastag balance as per the following sms received:

[baroda fastag ac linked to vehicle no up78bk9927 is debited by rs.80.00 for toll charges at bara toll plaza on[protected]:11:39. Avl bal. Rs.45.00.]
Kindly do the needful for the return of the additional unauthorized deducted amount back to my fastag balance

Jan 30, 2020

Updated by Cptw RESOLVED

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Address: Kongu Nagar., 641045

Recently fastag is introduced in l&t byepass at coimbatore.

Normally for one way it is rs.17/- from trichy road to avinashi bypass. But in the fastag it is debiting at both entry and exit and debiting rs.34/- in total.

Even if we take cash tickets, they are charging through fastag. This is simply fraudulent and cheating the users by debiting for a short distance twice.

I have complained about this in their office, but no action is initiated till now.

Affected vehicle nos. Tn55bd6994 and tn37cu3902.

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Achyuth Mathilakath

Mar 11, 2021

Fastag Multiple debit on L&T Coimbatore bypass.
On 7th March 2021 I travelled from Bangalore to Coimbatore and I was charged
17 at Neelambur Toll
28 at Trichy Cochin Toll
And
45 again at Pollachi Salem Toll

I was charged double for the amount for this two line bypass which have series of 6 Tolls all together .
This is not the first time I face over debit issue from these toll.
For my previous complaint I registered in Icici etoll there was no resolution and overtime I was reluctant to followup.

I am sure that I am not the only victim.
Hope some measures will come soon from authorities to end the 'Highway Scam'

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K

karthy.skt

Aug 26, 2021

This what daily happened to commercial vehicles running through this road often deducting double for single passing for single pass Up to l&t road they are charging 198/- and again they will charge 127/- and 71/- no one can control them or no rules can affect them...this not happening only for me...it's happening for most of the commercial vehicles.

National Highways Authority of India [NHAI] Complaints & Reviews

File a complaint to National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 295

kalajhar toll tax punjab

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fastag from icici bank blacklist removal

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two times paid the toll gate on 13 jan 20

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regarding misbehaving and illegal toll deduction at toll plaza

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toll plaza delay due to faulty fastag reader

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regarding toilets and cleanliness

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debiting more money from the card and giving receipt of less money.

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toll collection by vasna toll plaza vadodara

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toll barrier misbehave and irregularities

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haladgao toll plaza collecting toll without completing the road

double toll taken by cash and fastag

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toll plaza unauthorized charges

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ban toll plaza jammu

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not following rules of nhai by toll plazas

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toll from. army persons

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hdfc fastag adjustment charges debited to my fastag account

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no fastag line-nice road tolls -bangalore

fastag registered online but not received yet.

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additional unauthorized fee deduction from fastag

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multiple debits in l&t bye pass in coimbatore

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