National Highways Authority of India [NHAI] Complaints & Reviews

Toll booths not honoring fastag and still collecting cash.
We entered into the fastag lane, we were stopped as the fastag did not work. I can confirm that the fastag is active as we used it on a toll booth just before. Attending person said the fastag is not working and asked to go to cash lane were we asked to honor the fastag and the lady started shouting and demanded cash. Pictures attached.
Very bad experience. These people...

My car no. Mh 23 as 7745 belongs to beed taluka & district.
My car passed from padalsingi toll plaza on 4th, 7th & 12th of dec.2019. Toll charged if rs.65/- each for above mentioned three trips instead of rs.35/- per trip. (As the vehicle belongs to beed district fastag account is supposed to be debited @ rs.35/- per trip0
You are, therefore, please requested to do the needful for reversal / credit excess amount debited to...

Dear sir,
On dt. 16/12/2019 i traveled from navsari to ankleshwer at 7:35 am i passed through choryasi toll plaza, section bharuch-surat, i had balance of rs. 140.75 in my fastag hdfc a/c. Rs. 75/ is debited in my a/c.in my return journey from same choryasi toll plaza at 3:37 pm on same day rs. 35/- is supposed to be debited. But operator told me that there is no balance in my fastag a/c. And forced me to pay rs. 75/ in cash. When...

Dear sir
My truck no jho02au2843 jharkhand.
My double amount was deducted by fastag and case. Today 17.12.2019 near rashoi toll plaza barhi. When the money was cut, when i had crossed the toll, then by then i had missed the cash toll. I am sending you the cash and fast copy of the copy along with the registration copy of the truck.
So please refund my money....

Today, on december 17 at 5.45pm we entered in toll fastag lane near attibelli, which has only one truck in front of our car and also need to pay. Time taken for scanning the fastag around 12 minutes by moving front and back, but it was unsuccessful then i went to counter person asked about problem, he didn't reply and then asked about waiting time in toll plaza. He told that there is no rule about wait time and he told me, if you want to...

My Vechile NO-MH14-HD-1452, I traveled from khopoli toll plaza, Maharashtra and paid 173 by cash upto pune . While passing talegaon toll plaza I show the receipt but after an half hour I got message that 173 is deducted from my fastag. So it is cheating as I already paid upto pune in khopoli toll plaza then it shpuld not be deducted again. When I show him receipt he said ok and I left. I think they initially deducted from my fast tag before...

Respected sir,

I wish to write few lines for your kind information and take favorable steps please. Sir i am residing the above address and i am having mahindra-kuv 100 car with the number tn83, a8148, the same was registered for local monthly pass at vaniyambadi toll plaza, tag account number is 21162623 started from october 2018. For which i am maintained my tag account without fail every month renewal of local monthly...

My vehicle is gj05rd1996 registered and i always pay rs 30 for return journey as toll charges but on 16.12.2019 i used fastag it deducted rs 105 + 55 hence request to refund the balance amount and change fastag function for gj05 registered vehicles or we shall never use fastag at bhatia toll. Govt of india before implementing fastag should check for these error otherwise no one will use fastag...

Huge potholes in service road parallel to dwarka link road.
The potholes are deadly at the joining point of service road & link road while coming from dwarka side.
Due to this lot of difficulties are faced by the public.
Please resolve at the earliest.
If the pot holes are filled up then the traffic flow will be much smoother.
During peak hours we face lot of problems....

I have crossed bangalore airport toll on 16 th december at 4:40 and i was charged rs135 (Paid by card) but while return (Within 1hour) again i was charged rs90 (By fastag). And the person who takes money, he is not providing any information though i asked him about the fastag at beginning. This is not acceptable at any cost.
Toll tkt #[protected]...

Toll plaza name - ARJUNALI TOLL PLAZZA (AT 532.000 dtd. 21.04.2010
Ticket No.[protected]
Vehicle no. MH06BE5706
Toll amount of s. 110 paid by cash through above said ticket no. o
n 14.12.2019 at 17.55 hrs. Same amount also deducted though fastag at their next toll station. Requested to refund the deducted atm through fastag as I have already paid the toll by cash.

With regards,
Rajkumar...

Hi,
I used fast tag while passing the toll at 3:30 pm on 14th dec, and returned in same day at around 8:00 pm. Since it is same day return i suppose to charge inr 135/- as a whole but to my surprise i have charged inr 90/- plus inr 90/- both the time.

When i check the transaction details i fond that they booked one at 14/12/2019 22:25:53 and return at 15/12/2019 01:58:05, since its foll in next day its taken full amount....

Hello,
On friday, i'm travelling towards mumbai from pune, on the first toll of the expressway, my car's fastag can not get read due to some technical issue so i paid cash and took the complete route toll, when i crossed on next toll then toll fare amount debited from my wallet even if i had paid toll already for the complete route, i have attaced all screenshots of the toll receipts and other details...

Dear sir
I was coming back from new delhi on 07 dec 2019 by car no. Hr02ak9102. While passing through nhai toll plaza panipat haryana at 22.40 an amount of rs 30/- has been deducted from my fastag (Bank statement attached) as well as forcibally charged manually at counter by an employee mr ankit (Reciept attached) same time he has misbehaved with me and my family.
It is very sad to say that reciept given by mr ankit at 22.43...

Sir/madam,
I made a journey from chandigarh to delhi and toll deducted successfully till karnal through paytm fastag got issued for vehicle registration no ch 01 at 2278 on 13.12.2018.
At panipat toll the clerk named anil kumar adamantly refused to accept the payment deducted at 9.59 hrs as reflected in statement of fastag with arguments that insufficient balance is in my paytm wallet whereas there was rs 721/- in the wallet.br...

While travelling from pune to mumbai via express highway on 13th december 2019, vehicle registration number mh43ab7249. I was was charged rs 173/- at both toll booths i. E at talegaon as well as khalapur. Correct charge at khalapur exit point should have been rs. 57/- since 173 was already charged at talegaon entry point.

This is not the first time have to face such charge related issues. Every time i raise complaint with my...

It takes atleast 20 to 30 mins to cross any toll plaza even with fast tag between delhi and karnal... Huge jams at these places have made travelling a big harassment. After paying so much toll to travel we just get jams and poor roads to travel. Sonepat toll is the worst managed out of all. Urgent resolution should be done to avoid commuting problems...

Reference no. : cmp[protected]
Type: complaint
Subtype: toll related
First name: shaik
Last name: basha
Mobile no. : [protected]
Email address: [protected]@outlook.com
Date occurred: 15/12/2019 19:15:00
Date submitted: 16/12/2019 07:51:52
Title: driven into 3 lanes and spent over half an hour to cross the toll - refund or close fastag
Description: keesara toll plaza...

Dear concern,

Placed order#[protected] for fastag on paytm app dt. 25.11.19, till date order has not been dispatched/delivered.

I have raised fastag complaint on paytm 24*7 help, so many times but did not get any solution.
Query no.[protected], dated 04.12.19 & query no.[protected], dated 05.12.19.

Recd msg from paytm on 07.12.19, that your fastag barcode has been assigned to your vehicle &...

Today in the evening at around 7 pm i passed through khed shivapur toll plaza near pune. The officials were not issuing toll receipts. When i asked for the receipt, they said their system is not working and you may leave.

Approximately 200 vehicles were passed through toll booth in just 10 minutes time.

If your system is not working why you are charging us?...