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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 322

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N
Nikunj Thesiya
from Noida, Uttar Pradesh
Sep 21, 2019
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Address: Junagadh, Junagadh, Gujarat, 362001

Respected sir,
Junagadh by pass road make before 5 month or repair bridge but after rain in road big big pit due to rain or any other reason, same as before conditions, i think this pit are from last 2 or 3 months, nhai contractor fill that pit with dust and sand, so when again rain come, again pit are seen in road. This pit is so dangerous for bike, bus and four wheel, plz take necessary action to repair this pit on road., and please take care about road quality...
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    Param Antaal
    from Patiala, Punjab
    Sep 21, 2019
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    Address: BIJLI BOARD OFFICE, GHEL ROAD, Ambala, Haryana, 134003

    Sir,
    I wants to draw your attention at a very serious issue of no safety precautions has being followed by company which constructing hisar-chandigarh highway (Location-near jameetgarh village, silver oak palace). I am a citizen of village near ambala city where this highway crosses a link road connected to ambala. There is no over bridge or under bridge built for crossing. No speed breakers are built on highway even no sign board of any warning. The highway is not complete but open for vehicles. The vehicles passes this crossing at very fast speed without no knowledge of link road ahead. The vehicles coming from link road also no able to guess that any vehicles coming from side at full speed from highway. I am a witness of accident where a dumper was about to crush a motorbike coming from link road.
    You are requested to instruct the company (Dilip buildcon ltd.) to make some safety arrangements before any fatal acccident happens their.
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      Rks420
      from Kolkata, West Bengal
      Sep 20, 2019
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      Address: Tatasteel BSL, Narendrapur, Dhenkanal, Meramandalli, Angul, Odisha, 759121

      I Ravi Kant reside in Angul was travelling to Cuttack in night . While travelling I was feeling unsafe and was about to fell from my vehicle due to the bad condition of the road. As well as the roads passes through town which is a rush area and many heavy vehicle travel through the road and they drive very roughly which also make it unsafe to travel . Also due to NH their's no light on the road which makes it difficult to drive in night . My friend fell down from his bike in night as he couldn't able to see the damaged hole on the road as it was to dark see in night . People of this place also faces problem of traffic frequently due to which many times they have to suffer their every day life . So I kindly request you to look into the matter as please try to resolve it as soon as possible and at least provide the light on road which passes through cities and town region and is rush area.
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        M
        Mayank Khutail
        from Mumbai, Maharashtra
        Sep 20, 2019
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        Address: Chajarsi toll tax, Ghaziabad, Uttar Pradesh, 245304
        Website: www.nhai.gov.in

        Manager of chajarsi toll tax on nh-9 misbehaved with us and used foul langauge and tortured us with other handlers at toll tax.
        Brought gunman who stricked at us.
        Used voilent action against us.
        Didn’t solved our problem instead tortured us.
        Please remove this manager as soon aa possible and take strict action against them to save mankind.
        Name of manager sudhir pal
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          M
          mittal575
          from Delhi, Delhi
          Sep 20, 2019
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          Address: Murthal, New Delhi, Delhi, 110085

          I just cross the bhagan toll plaza which is at murthal, haryana. They charged me twice. 1 from my fast tag. They told me that my fastag is blocked and they charged me 70rs in cash. Bjt after crossing the toll, i got the msg that money deduced from my fastag. Now i charged twice. I asked to toll authority about this but they didn't listen my complaint. Beside this they blame me and they came to fight with me.
          +2 photos
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            C
            Chirag Matta
            from Gurgaon, Haryana
            Sep 19, 2019
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            Let talk some truth...

            I personally a supporter of modi but really frustrated with daily jam from kundli to bahalgarh sonipat...

            A person waste around 30-40minutes extra due to this bad work on the development of this highway from the goverment... No work from last 8-10 months... This is one of the main highways of india but there is no focus to finish this project to reduce the frustration of people... Matlab hi nahi hai kisi ko... Chahe koi ambulance fase ya kuch bhi...

            Khattar ji aaye the to unke liye saare raste band kar diye the taki koi jaam na lage... Yaar thik hai banao sarkar par ground level pe to kuch kaam karo...

            We have bjp govt both at centre and haryana state but bad work...

            Toll lena to 2 saal se start kiya hua hai... Daily huge amount of money is collected from the toll... To kaha ja raha hai ye paisa... Iska kisi ke paas koi jawab nahi hai... Agar hai to batao...

            Ye flyover ki deewar khadi hui hai sirf posters lagane ke liye... Aur election prachaar ke liye... Mitti daal di hai... Plants have grown. Par...

            Can any one help to take this point to the goverment...

            Why so much tolls are there?
            Please call me at [protected]
            +2 photos
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              I
              from Khammam, Telangana
              Sep 19, 2019
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              Address: Khanauri Mandi, Sangrur, Punjab, 148027

              Dear Sir
              I’m from City Khanauri District- Sangrur (punjab ) and we have a national highway on NH-52 but the toll plaza was not turning on the City lights at night and the people are facing many problem we many times call the toll plaza but they didn’t gave any response . kindly please check the Problem
              Toll Plaza- Paind
              NHAI
              khanauri Mandi District- Sangrur (Punjab)
              +1 videos
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                D
                Dr.K.P.Pavan
                from Nagercoil, Tamil Nadu
                Sep 19, 2019
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                Address: 560083

                I purchased a idfc bank fastag for my new car 4 months ago and 2 weeks back i recharged my fastag so that it has a balance of rs 1050/-. Today when i reached a toll plaza fastag lane, they said that my fastag is blacklisted and doesn't have enough balance in it and was not allowed to pass through. It is a idfc bank fastag which i bought for my car. The fastag was working during my previous rides across all toll booths.
                Dear Sir,

                This is with reference to your concerns regarding your loan account. We would request you to write to us at social.[protected]@idfcfirstbank.com with your contact number and loan details to assist you further. Assuring you of our best services always.

                Regards,
                Team IDFC FIRST Bank.
                Dear Sir,

                This is with reference to your concerns regarding your loan account. We would request you to write to us at social.[protected]@idfcfirstbank.com with your contact number and loan details to assist you further. Assuring you of our best services always.

                Regards,
                Team IDFC FIRST Bank.
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                  I
                  iqbal hilal
                  from Hosur, Tamil Nadu
                  Sep 19, 2019
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                  Address: Madurai, Tamil Nadu

                  This is to inform the government that all the national toll plaza from madurai tamilnadu to bangalore karnataka are creating nuisance at the toll booth by not accepting 10rs coins and it’s highly disappointing to see that the government toll booth are behaving this way i kindly request the government to make a strict order about accepting the coin as this the currency issued by the government and it doesn’t justify the behaviour of the staff at the toll plaza
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                    D
                    Dipakbamaniya
                    from Visnagar, Gujarat
                    Sep 19, 2019
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                    Address: KHARAZAPA AREA, BANDAR ROAD AT-SHIL, Junagadh, Gujarat, 362240

                    Respected sir,
                    I daily up-down between chorwad-veraval for my job in gsrtc bus. But from some days in road big big pit due to rain or any other reason, i think this pit are from last 2 or 3 months, nhai contractor fill that pit with dust and sand, so when again rain come, again pit are seen in road. This pit is so dangerous for bike, bus and four wheel, plz take necessary action to repair this pit on road.
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                      R
                      Rakesh dhall
                      from Muzaffarnagar, Uttar Pradesh
                      Sep 19, 2019
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                      I had written many times before regarding very bad condition of road between rampur bypass and joya. #pl ask concerned person to see the condition and do needful for the repair of road.., many ditches are there.. At many places road is eroded... Pl take neccessary steps as soon as possible on urgent basis... Reply. Dr r. K. Dhall
                      [protected] [protected]@gmail.com
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                        M
                        MN Mahato
                        from Bengaluru, Karnataka
                        Sep 18, 2019
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                        Address: 635109

                        Sir/madam. I am a serving defence personnel in Indian Air Force. While going to tamilnadu from Bangalore I had given toll at Krishnagiri toll plaza. I produced defence ID card and toll exemption certificate to the toll collector but she denied to check the above mentioned id’s. I explained her about toll exemption mentioned in defence act and road transport and highway notification. But she even listen to me and collected the toll. Payment receipt is annexed to this complaint. Kindly educate toll collectors to behave properly and instruct them that toll may not be collected from defence personnel’s in future.
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                          S
                          Sandeep K Soni
                          from Jammu, Jammu and Kashmir
                          Sep 18, 2019
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                          Address: Nandpur, Ludhiana, Punjab, 141120

                          I sandeep soni councillor ward no-12, municipal council sahnewal, ludhiana want to say that road from jugiana to sahnewal and sahnewal to jugiana is in worst condition... Grass and extra roots can be seen easily.. People are in pitiable condition..
                          Please take some strong steps to improve road, otherwise people are going hv protest on highway...
                          Thank you
                          +1 photos
                          Sir, I am a central government gazetted officer on duty on 12.09.2019 deputed for inspection of pharmaceutical industry. I was forced to pay the toll despite producing valid ID card. More over there is derogatory comments from the staff
                          If rbi gave us one rupee coin why they are not receiving?
                          Is it correct?
                          The 30 KM NH113 road in between Chittaurgar and Nimbahera is having many deep potholes which may cause severe accidents or causality. The holes need to be repaired as soon as possible.
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                            A
                            Aman0011
                            from Gurgaon, Haryana
                            Sep 18, 2019
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                            Address: 125055

                            Sir,
                            An illegal contruction of a gate over highway is going to begin very soon by members of a community in sirsa, haryana. Nhai authorities must isure legality of the gate to be built over the highway before its contruction begin.
                            One can not do such construction without nhai
                            Approval so authorities must isure that contruction does not take place at all.
                            The officials posted at toll plaza Milk Majra misbehaved with the passengers. They are not providing a proper service, whats to talk about good service and the behaviors of the officials are like as a Officer.So please remove them from the said toll plaza.
                            If a owner of car is handicapped and has 80% Government approved medical certificate will there be free toll tax for such people? If not, then what are the rebates to them?
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                              V
                              varun1518
                              from Mumbai, Maharashtra
                              Sep 17, 2019
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                              Address: 122017

                              Hi team,

                              Today on 17 sep i had done a fastag recharge of 2500 from app my fast tag and the payment was made using upi.
                              My fastag is from hdfc and the payment also was debited from hdfc up. The issue is the amount based on below sms attachment has been debited from my account but has not been credited to my fastag i'd. Hdfc bank says contact fastag customer services and fastag says connect to hdfc. Irony is both the parties are not willing to register any comments.

                              Request you to pls help me in resolving the issue and either reverse the charges or get the amount credited to my fastag.

                              In anticipation of a quick response.

                              Thanks,
                              Varun rathi
                              [protected]
                              +1 photos
                              I have Paid cash on 260 Rupees on Nallur Toll plaza.. Vehicle cross the toll with 15minutes on Fastag paid 260 Notification message on my mobile.

                              amount deducted from bank but no credit in fastag account - Comment #3538446 - Image #0
                              amount deducted from bank but no credit in fastag account - Comment #3538446 - Image #1
                              Heavy rush on kherki dhaula toll plaza at Gurgaon. Almost half hour to cross
                              According to the norms every toll is required to maintain washroom facility well for people but they provide lack of facility even water in the washroom was not present which cause heavy problem for travellers .I request you to maintain it well so that no other face this kind of problem.
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                                S
                                Sandeepberi
                                from Mumbai, Maharashtra
                                Sep 17, 2019
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                                Address: 177/2 indira colony chandigarh road d ludhiana, Ludhiana, Punjab, 141007

                                Thee is unauthorised cut on the nh 95 in front of axis bank as thee is no major road no cross road but god knows why they have open it every morning and evening there are accidents but by gods grace no body is dead my house is near by i have survived a major accident today

                                Just 50 feet further there is major vegetable market vardhaman sabji mandi why not put traffic lights there and open the road there instead of this unautorised cut please do something about this
                                Regards
                                Sandeep beri
                                [protected]
                                Sir/Madam,
                                Service road at Ranisayer, Jamuria, Asansol, W.B. is at its worse. Everyday vehicles meet an accident and the road is life threatening This is the only overbridge under pass towards Jamuria which is used by heavyweight, light vehicles and also for passenger buses.
                                Please pay attention to this

                                unauthorised cut on nh 95 - Comment #3539295 - Image #0
                                pk@nhai2019's reply, Sep 17, 2019
                                Called to 1033,
                                Rply: this road is under PWD
                                Called PWD:
                                Reply: this is under NHAI
                                Very bad condition The entire toll road to Somnath from Junagadh is broken, no maintenance is maintained.Due to standing on the entire road, there are accidents, at night, driving cannot happen.
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                                  S
                                  Shaikh Najiya
                                  from Raia, Goa
                                  Sep 17, 2019
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                                  Address: Sadrewadi toll plaza, Pune, Maharashtra

                                  My father is maharashtra govt police employee. Was travelling from indapur to pune. They ask to pay the toll as its not allowed for police in private vehicle. If this is the rule they have to show them written format of same. We met the supervisor for knowing the rules. Supervisor behaves in very bad tone& language. He doesn't show any kind of rules in written format instead of that ignores us by telling to complain about same.
                                  Sep 17, 2019
                                  Updated by Shaikh Najiya
                                  Kindly Provide such staff who knows the Rules & who will acknowledge all the customer
                                  Worst Road condition between Mangalapuram - Navaikkulam (Kerala, Trivandrum District NH66), Please check and do the needful.
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                                    Aggarwal2007
                                    from Mumbai, Maharashtra
                                    Sep 17, 2019
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                                    Address: Anandpur sahib and nurpur bedi bko association, Agampur, Rupnagar, Punjab, 140118

                                    Good morning sir we anandpur sahib brick owners association have requested you regarding overloaded bricks trucks has been come to our area the trucks are very much overloaded and breaks the roads and law the road is garshankar to anandpur sahib road so sir please check this matter soon as possible and save our roads and please checked by higher authorities
                                    महोदय
                                    आज जब में bhilwara से कोटा जा रहा था तब बिगोद के आगे tool बूथ पर जब tool कटवाया तब वहाँ के staff ने खुले rs नहीं होने का बहना बनाकर rs कम दिए सिकायत करने पर धमकाने लगे बहुत बोलने के पश्च्यत complaint बूक दी
                                    कृपया असी लूट को रुकवाने का कष्ट करे
                                    कर्मचारी बहुत ही बतमीजी से बोलते he
                                    Sent from my iPhone

                                    overloaded trucks - Comment #3536893 - Image #0
                                    overloaded trucks - Comment #3536893 - Image #1
                                    I think private cars that too local dont have to pay toll tax as we daily go thru that route. Kimdly have a look at this.
                                    My personal car also have to pay toll or what.
                                    Toll should b taken from commercial vehicles or vehicles from different city.
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                                      S
                                      Srujan kumar.m.s
                                      Sep 16, 2019
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                                      Address: Grandbay housing, Shewalwadi, Pune, Maharashtra, 412307

                                      Pune solapur highway is in bad shape and is not worth paying toll for, yet there are 4 toll booths collecting on an average of rupees 60 for small passenger vehicles. Following are the problems
                                      1. 1st layer of the tarmac is gone in most of the spots, at some places the holes are deeper, and at some places, poor patch work is done, which is adds to the bumps
                                      2. Too much undulation on the road, the road had completely sunk into the ground in some spots
                                      3. Poor radium work leading to poor visibility at nights
                                      4. No sign for speed breaker at some spots
                                      5. Poor management of fastag lanes, i had to wait more than 10 minutes at 2nd toll from solapur, and there was huge traffic jam
                                      Dear sir/madam
                                      I am complaint about this work NH 31C ch105+000 to 145+632(chalsa to telipara)
                                      This work in progress not for proper alignment and proper level and proper profile.
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                                        A
                                        Ankitgarg12
                                        from Delhi, Delhi
                                        Sep 16, 2019
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                                        Address: New Delhi, Delhi

                                        I am law abiding citizen of india and currently running my buisness on the name and style of choudhary transport.
                                        On 15th september 2019 my tempo no - dl 1lm 3434 went to take the stock from faridabad but i m surprised to see the wrong details entered in the fast tag as my tempo is on cng but they mentioned it as a diesel vichle the date of insurance they mentioned is 21-jan 2020 which is incorrect. And my truck is single axle (4 tyres) and they mentioned it as 2axle (6 tyres). I went to the toll office to correct the details of my vichle but they refused to correct the information of my vichle and a employee named chagan started abusing me in front of everyone and said "itna bolega gaadi to yahi se niklegi ye yaad rakhio jha complaint kar sakta hai kar" and started shouting on me after that i have given complaint against the employee named chagan in badarpur police station against the misbehaviour and the statement in which he mentioned baniye zinda gaad duga. There officers refused to help me and said he is right i am taking legal agtion against the toll employee and request you to corperate with me. I am attaching the slip of the toll and rc and insurance of my vichle ankit garg-[protected].
                                        +4 photos
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