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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 324

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V
Vijayakumar Ramaswamy
from Chennai, Tamil Nadu
Sep 9, 2019
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Dear sirs

I am a regular traveler between coimbatore to cochin international airport and cochin town.

The high way 544 between vadakancheri to thiruchur at the place called kuthiran is not being completed for years. The progress seems to be halted for the reasons unknown to public.
To cross this place it takes hours and with the result many times we have to miss the flight. For travel distance of 188 kms even some times takes 6 hours.

With the heavy traffic and long filing of vehicles of all types wasting the fuel in laks per day due the traffic blockade.

This government publishes in news media per day 26 kms being laid, but this is hardly a 20 to 25 km stretch which can be set righted in a six month period where as the work is being done for more than three years. Will you put some effort in completing this highway?

Are you would like the people to go for some sort of road blockage to draw the attention of the honorable minister.
There is a heavy traffic congestion on toll plaza of Sonepat. People on duty doesn’t have any sense of talking. Such an indecent behaviour is shameful for government officials. Government should take some action for this problem. Being a citizen of India in our own country we are facing such a behaviour what to expect from other nations.
2 tolls on Dausa-Jaipur section within 20-30 Kms eventually taking money 2 times. They don't accept the receipts of each other on same highway run. Irrelevant use of Tax Collection in name of road toll.
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    S
    sitaramsit
    from Mumbai, Maharashtra
    Sep 8, 2019
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    Address: HOUSE NO 183 STREET NO 4 RV SHANTI NAGAR BAJA ROAD, Faridkot, Punjab, 151202

    Nh 54 bathinda to amritsar while going on from faridkot to talwandi 10 km before kot karor toll plaza there is flyover on mudki village which has been closed from last 3 month without any reason diversion has been given. There is lot of disturbnace as animals on road is common which may cause fatal accident at any time nh 54. Bathinda. Amritsar highway
    Car number TN 25Q 0780 went into the fast tag Lane and wanted exception to not pay penalty as it was government car.
    We had to wait for over 20min because of them
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      D
      Dr.Pratik Shah
      from Mumbai, Maharashtra
      Sep 8, 2019
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      Address: Ahmedabad, Gujarat, 380054

      Respcetd sir

      You know that nh48 from ahmedabad to udaipur is converted to 6 lane road. Conversion work is going on since last 1 year.
      Shamlaji to udaipur section work is nicely done by irb infra. Given 2 lane diversion on each side with newly built road. Well informed signs put, even road bump put on all diversion.

      But from ahmedabad to shamlaji section work is very poorly manage by sadbhav engineering.
      Diversion is single lane on each side only though highway is four lane. Diversion road is old service road which is converted in to diversion without resurfaced and having lots of pits and holes.
      In rainy season all the roads are totally vanished.
      Conversion from 4 to 6 lane may take 2 years.

      There is big difference between two companies for doing same job. Clearly seen the difference where irb is doing very good work and sadbhav is doing so worstly

      Please do needful otherwise many people lost life due to road accidents
      Some lockal person eligale toll tax collected in east of maithi toll plaza muzaffarpur at n h 57. No one can enter without money in near by n h villege.kindly cheak it.
      Having pot holes in the highway which was threat to bikers specially.

      plz help
      I passed 12:00am kappalur toll, I got double pass. Next day when i passed at 5:00pm they said its not valid according to govt rule . worst kappalur toll. We paid again 75rs for no proper development in the toll already we paid 95rs for double . so please consider my complaint against kappalur toll.
      During our journey on 07/08/2019 our car left two wheels got punctured at Prathipadu on National Highway 16 . It is 9 o Clock in the night . We are paying toll money but the roads are very bad . Due to that we stayed all the night on NH 16 and returned morning to our house . We want the roads to get repaired .
      When was traveling on NH48 I was several trucks and trailers on frist lane.
      I have pics of truck with there No. Plate.I hope to government can help us with this problem

      very bad condition of nh 48 due to lack of responsibility by road developer - Comment #3737217 - Image #0
      very bad condition of nh 48 due to lack of responsibility by road developer - Comment #3737217 - Image #1
      very bad condition of nh 48 due to lack of responsibility by road developer - Comment #3737217 - Image #2
      very bad condition of nh 48 due to lack of responsibility by road developer - Comment #3737217 - Image #3
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        S
        Sandeep762
        from Allahabad, Uttar Pradesh
        Sep 8, 2019
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        I m in paramilitary force. On dtd 07-09-19 around 1230 pm i was moving on government duty to panchkula from j&k. There were 4-5 toll plaza enroute but no one charged toll tax from me after showing my i card and purpose of journey to him except himalayan expressway toll plaza pinjore, this type of attitude is very demotivating for the force personnel, especially for those who are in j&k duty for more than 5-6 months continuously or in border guarding, is, ano duties etc.
        So i just want to request to nhai to please issue appropriate direction to the himalayan expressway toll plaza regarding toll text exemptions to the paramilitary force (Crpf, bsf, itbo, ssb, cisf).
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          K
          Karangoldcoast
          from Bengaluru, Karnataka
          Sep 6, 2019
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          Address: Survey No.329/A/1 ,(Service Road) Bavdhan, Pune, 411021

          I am writing this letter on behalf of karan goldcoast housing society, bavdhan, pune in order draw your attention towards the very poor condition of roads in bangalore –mumbai highway (Service road) bavdhan pune-411021 area.

          The roads have multiple pits and uneven arrangement of the speed-breakers, which causes many issues while driving. Recently, there have been several cases of accidents due to these conditions of the roads.

          There are many potholes from chellaram hospital to shivprasad hotel and due to that double lane road is now only a single lane... Daily commute is very difficult, many accidents happened and we are facing the road related issues since last few months... Nhai is doing nothing... No lights on the road... Nothing happening on the service road area. We do not have any hope from nhai. Even bavdhan grampanchayat do not do anything on this issue.

          Therefore, i request you kindly to provide this issue a section in your famous daily so that authorities may take proper action. I hope our appeal would be considered.

          Please find attached photos of road condition.

          Thanking you

          Karan goldcoast housing society

          Bavdhan, pune-411021
          +4 photos
          Sep 16, 2019
          Updated by Karangoldcoast
          Any update on this ???
          Whom so ever it concern,
          This is for your kind information that in Toll between suratgarh to Sriganganagar, there is no "fast teg " facility available and regarding it I have already sent a mail to the National Highway Authority of India.
          So kindly take necessary action for it .

          no road... no street lights at bangalore - mumbai highway, (, service road) bavdhan pune-411021 ( - Comment #3530536 - Image #0
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            N
            from Mumbai, Maharashtra
            Sep 6, 2019
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            Address: 400104

            Dear responsible authority,

            I always travel from mumbai to kolad from past 5 years on national highway (Nh) 66, due to rainy season every year the said road condition is very bad and now from 3-4 years due to development of roadways the said road condition was very bad.

            I really can't understand why government of india not using such type of material which are using by any other developed countries like japan, usa, singapore, etc.

            My request you to use such type of material for better travel from one place to another!!

            Do the necessary action as earliest otherwise i will do the action against you!!
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              N
              from Noida, Uttar Pradesh
              Sep 5, 2019
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              Nh-74 में विगत 3 सालों से अधिक सितारगंज से सुल्तानपुर पट्टी है तू फोरलेन का कार्य हो रहा है जो कार्य अभी तक पूर्ण नहीं हुआ है और जो बीच में आधा अधूरा और दुर्घटना को बुलाने वाला हो रहा है मैं चाहता हूं कि यह कार्य अति शीघ्र पूर्ण किए जाएं जिसमें अधूरी पड़े हुए कार्य हैं गदरपुर बाईपास रोड और मेडिसिटी के पास रुद्रपुर अग्रसेन हॉस्पिटल के पास रुद्रपुर और अन्य कृपया करके इन सब को अतिशीघ्र पूर्ण करके दुर्घटना और असुविधा से हमें बचाएं
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                Y
                yaravalliabhishek
                from Chennai, Tamil Nadu
                Sep 5, 2019
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                Address: Medchal Highway, Rangareddy, Andhra Pradesh, 501401

                It is very sad that we are observing at least one death per day in the 5-kilometre range from Medchal Checkpost to Yellampet. Below are the main reasons which are leading to such tragic incidents.

                1. No speed limit control for the vehicles entering into the Medchal municipal area.
                Suggestion: Maintain speed limit of 40kmph on the highway in Medchal municipality range.
                2. Street lights are not working for proper road visibility, As most of the two-wheelers and four-wheelers move with high speed, the likelihood of hitting the local pedestrians is very very high.
                Suggestion: A. Get the street lights repaired
                B. Provide only a few points with zebra crossing/Foot over-bridge with traffic signals so that pedestrians can cross the road safely. Hard barricading to the remaining road length is necessary.

                I am writing this complaint after witnessing many pathetic deaths in the last few months ( You can even refer the data from Medchal Police Station)

                My sincere request to kindly consider my request in serious to save the valuable lives of road users in Medchal Area.

                Looking forward to your response and control measures implemented in the Medchal highway to minimize road accidents. I am very sure you can really save a lot of lives by your immediate actions.

                Thanks for your support in advance..
                Sep 18, 2019
                Updated by yaravalliabhishek
                One more death yesterday... Dear NHAI .. what more do you need to respond immediately for saving the lives on medchal highway ???

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                  V
                  Vikram Arekal
                  from Mumbai, Maharashtra
                  Sep 5, 2019
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                  I have registered my vehicle ka53mb2486 and been using fasttag for a while. I have few concerns.

                  1) i never got a discount on this untill now and when we ask hdfc they say-nhai is responsible

                  2) most of fasttag lanes in bangalore-mangalore highway allow normal vehicles and having fasttag is useless i feel

                  3) fasttag lanes are closed most of the times.
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                    C
                    citizenofindiamp
                    from Bhusawal, Maharashtra
                    Sep 5, 2019
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                    Address: 4th mile. Mandla Road., Jabalpur, Madhya Pradesh, 482002

                    Dear sir, this complaint is regarding the bad quality of road construction work done especially for the jabalpur-barela bypass section nh12-a. There are repairing patches on the whole road. The work which is being done by the contractor under the madhya pradesh road development corporation, but being a national highway must follow the guidelines which assure quality construction of the road. Kindly look into this matter to know the actual facts about this nh12a jabalpur/barela bypass section.
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                      D
                      Divya Tikaniya
                      from Samalkha, Haryana
                      Sep 5, 2019
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                      Address: Badopatti toll plaza, Hisar, Haryana

                      My vehicle is district vehicle and gets a toll of 50rs at badopatti toll plaza. But on 3/9/2019 i was charged rs 95.

                      How can nhai increase the toll from 50rs to 95rs.?

                      Who will settle this fraud?

                      I am attaching toll tickets. Kindly see.

                      My car reg no is hr20ap 7559. And the person at the toll plaza told me that charges have been increased overnight.

                      I want to complain rhat at badopatti toll plaza.. On the way from hisar to kaithal, i was charged rs 95 instead of rs 50.
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                        K
                        Kamil Pathan
                        from Mumbai, Maharashtra
                        Sep 4, 2019
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                        Address: delhi, New Delhi, Delhi

                        The road is completely broken... Accidents are increasing due to bad roads... Poor service by nhai... Nhai is not doing any repairing for the roads... No one is concerned on this problem.. Pls improve the roads from immediate effect!!! It is necessary that the road should be of good quality for the development of the country and good road decreases the chances of accident!!!
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                          Varindersinghsekhon
                          from Sonipat, Haryana
                          Sep 4, 2019
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                          Address: Guru kirpa crane service T point NH 1 ,near karnal, Karnal, Haryana, 132116

                          Taraori town near karnal harayana. Hughway flyover. There is no sevrage is proposal passed for rain water outlet of flyover or servicce rodand no light are placed on the upper flyover

                          Another city town are fully completed with sevrage and lights on flyover but here nobody take charge to make it. You are charging toll tax but not giving the basic facility on highway which is very importan
                          Regards
                          Gurukirpa crane service
                          Taraori
                          132116 karnal
                          +1 photos
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                            A
                            Adithyabeeram
                            from Mumbai, Maharashtra
                            Sep 4, 2019
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                            Address: 5th A cross, Bangalore, Karnataka, 560037

                            Hi
                            I travel every weekend from bangalore to hyderabad every weekend, i pay nearly 800 toll for one way, roads are pathetic between bangalore and kurnool, every time i'm spending 2000 extra on my car for bad wheel alignment, because o[censored]nexpected spead breaker bumps which are 20 meters nearly with heigh bumps...

                            Near kia motors and ananthapor surroundings it's really terrible roads you can not see... At least 5 kms good road with out bumps and holes...

                            They are collecting a lot of money i dont know what they are doing.

                            Regards
                            Adithya
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                              L
                              LBS College
                              from Mumbai, Maharashtra
                              Sep 3, 2019
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                              You kind attention is drawn to nh 707 (72b) starting at hatkoti. Right after the starting point the road touches the college boundary.
                              Our concern is the drain made by nha last year only. The drain is totally blocked and all water passes through the college campus. During current raining season the water damaged college parking and road leading to girls' hostel. College authority had tried to contact the concerned persons, but of no use. So kindly matter may be addressed to avoid further damage to college property.
                              Regards

                              Principal
                              Lbs gc saraswati nagar, distt. Shimla, h. P.
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                                N
                                Narottam Gautam
                                from Gurgaon, Haryana
                                Sep 2, 2019
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                                Address: New Delhi, Delhi

                                The condition of tikari border is very much worst and no one is taking care neither police nor administration. Just collection of tool & green tax. The water lodging on the tikari border from last one month and we waste 45 minutes daily to cross the border.
                                No lane system is followed by the drivers and the tool people do not guide the commercial vehicles.
                                Position of mundka is also very bad both up & down.
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                                  S
                                  SAJESH SREEDHARAN KAKKARA
                                  from Mumbai, Maharashtra
                                  Sep 2, 2019
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                                  ah47 / nh48 two wheeler and pedestrian crossing national highway

                                  Address: Kivale, Shagun Society, RH-11, Pune, Maharashtra, 412101

                                  Ah47 / nh48 two wheeler and pedestrian crossing illegally. It has become a life threat to people driving on highway as two wheelers and pediatrician cross the divider in front of indra prabha society next to shinde petrol pump. I have raised this concern before as well. Even though the decided is one lane wide in that area even then bikes and pedestrian cross from this point. As there is no railing or strong wall for the divider people have...
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                                  Manju devi a
                                  from Mumbai, Maharashtra
                                  Sep 2, 2019
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                                  Resolved

                                  Address: Vill hardaulpur, Barabanki, Uttar Pradesh, 212665

                                  ग्राम हरदौलपुर रोड किनारे एनएचएआई विभाग के द्वारा रकबा नंबर 42 मंजूदेवी पति राजेशकुमार का मकान का सर्वे सही तरीके से नहीं किया गया है जबकि मंजूदेवी का शौचालय का 10 बाय 10 का टैंक बना है दोदुकाने और मकान क्षतिग्रस्त हो रहा है जबकि नोटिसके हिसाब से लागत को देखते हुए मौजा बहुत कम बनाया गया है पुनः निरीक्षण कर मुवआजा को संशोधित कर बढ़ाया जाए [protected]
                                  Sep 3, 2019
                                  Complaint marked as Resolved 
                                  Mere number pe call kare 7905084242
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                                    K
                                    Kishorharihar
                                    from Mangalore, Karnataka
                                    Sep 2, 2019
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                                    Address: Davanagere, Karnataka, 57760¹

                                    Dear sir/madam,

                                    Nh48 between chittadurga and hubli is maintained so worst that, it will lead to lot of accidents every day and night. We are paying so much of toll charges to these roads, there is no even bare minimum road safety features maintained!!!. On one side govt has increased traffic violation penalties, one side collecting toll charges, but not concerned about human lives! People responsible at these tolls are not taking the work seriously at the end costing human lives. This is not my first complaint, hope you will consider this on priority and provide at least minimum safety features in constructing roads.

                                    Regards
                                    Responsible citizen of india
                                    Tax payer tol payer
                                    Dear sir, NHAI NAGPUR -AURANGABAAD ROAD, NH6 ORINTAL TOLL PLAZA ne pichle kuch dino se pande petrol pump k samne diverson road blok kiya hua hai, public ko bahut jayda problum ho rahi hai plz isse open karwaye..
                                    Unable to submit the bid online on 02/09/2019 whereas the last submission date mentioned is 03/09/2019. A technical error on website and tender copy is the reason for it. Website is eprocurement - etenders.gov.in. Kindly revert soon.

                                    toll road not maintained properly nh48 - Comment #3526623 - Image #0
                                    toll road not maintained properly nh48 - Comment #3526623 - Image #1
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                                      9
                                      92mayurpayel
                                      from Ahmedabad, Gujarat
                                      Sep 1, 2019
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                                      Address: Rajkot, Gujarat, 360001

                                      Hello nhai,

                                      I am talking about nh8b (Rajkot - gondal) highway, i am travelling daily on this route and facing highly damaged road due to rain.

                                      All passengers are in danger while travelling on this road (Nh8b - rajkot - gondal)

                                      This highway used by so many peoples daily and all are facing this problem daily.

                                      Please rapir this road asap and save lives.

                                      Even our vehicles are getting damaged due to poor quality of road.

                                      I request nhai to repair this road asap.
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