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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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C
Chirag Matta
from Gurgaon, Haryana
Sep 19, 2019
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Let talk some truth...

I personally a supporter of modi but really frustrated with daily jam from kundli to bahalgarh sonipat...

A person waste around 30-40minutes extra due to this bad work on the development of this highway from the goverment... No work from last 8-10 months... This is one of the main highways of india but there is no focus to finish this project to reduce the frustration of people... Matlab hi nahi hai kisi ko... Chahe koi ambulance fase ya kuch bhi...

Khattar ji aaye the to unke liye saare raste band kar diye the taki koi jaam na lage... Yaar thik hai banao sarkar par ground level pe to kuch kaam karo...

We have bjp govt both at centre and haryana state but bad work...

Toll lena to 2 saal se start kiya hua hai... Daily huge amount of money is collected from the toll... To kaha ja raha hai ye paisa... Iska kisi ke paas koi jawab nahi hai... Agar hai to batao...

Ye flyover ki deewar khadi hui hai sirf posters lagane ke liye... Aur election prachaar ke liye... Mitti daal di hai... Plants have grown. Par...

Can any one help to take this point to the goverment...

Why so much tolls are there?
Please call me at [protected]
+2 photos
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    from Khammam, Telangana
    Sep 19, 2019
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    Address: Khanauri Mandi, Sangrur, Punjab, 148027

    Dear Sir
    I’m from City Khanauri District- Sangrur (punjab ) and we have a national highway on NH-52 but the toll plaza was not turning on the City lights at night and the people are facing many problem we many times call the toll plaza but they didn’t gave any response . kindly please check the Problem
    Toll Plaza- Paind
    NHAI
    khanauri Mandi District- Sangrur (Punjab)
    +1 videos
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      D
      Dr.K.P.Pavan
      from Nagercoil, Tamil Nadu
      Sep 19, 2019
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      Address: 560083

      I purchased a idfc bank fastag for my new car 4 months ago and 2 weeks back i recharged my fastag so that it has a balance of rs 1050/-. Today when i reached a toll plaza fastag lane, they said that my fastag is blacklisted and doesn't have enough balance in it and was not allowed to pass through. It is a idfc bank fastag which i bought for my car. The fastag was working during my previous rides across all toll booths.
      Dear Sir,

      This is with reference to your concerns regarding your loan account. We would request you to write to us at social.[protected]@idfcfirstbank.com with your contact number and loan details to assist you further. Assuring you of our best services always.

      Regards,
      Team IDFC FIRST Bank.
      Dear Sir,

      This is with reference to your concerns regarding your loan account. We would request you to write to us at social.[protected]@idfcfirstbank.com with your contact number and loan details to assist you further. Assuring you of our best services always.

      Regards,
      Team IDFC FIRST Bank.
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        I
        iqbal hilal
        from Hosur, Tamil Nadu
        Sep 19, 2019
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        Address: Madurai, Tamil Nadu

        This is to inform the government that all the national toll plaza from madurai tamilnadu to bangalore karnataka are creating nuisance at the toll booth by not accepting 10rs coins and it’s highly disappointing to see that the government toll booth are behaving this way i kindly request the government to make a strict order about accepting the coin as this the currency issued by the government and it doesn’t justify the behaviour of the staff at the toll plaza
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          D
          Dipakbamaniya
          from Visnagar, Gujarat
          Sep 19, 2019
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          Address: KHARAZAPA AREA, BANDAR ROAD AT-SHIL, Junagadh, Gujarat, 362240

          Respected sir,
          I daily up-down between chorwad-veraval for my job in gsrtc bus. But from some days in road big big pit due to rain or any other reason, i think this pit are from last 2 or 3 months, nhai contractor fill that pit with dust and sand, so when again rain come, again pit are seen in road. This pit is so dangerous for bike, bus and four wheel, plz take necessary action to repair this pit on road.
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            R
            Rakesh dhall
            from Muzaffarnagar, Uttar Pradesh
            Sep 19, 2019
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            I had written many times before regarding very bad condition of road between rampur bypass and joya. #pl ask concerned person to see the condition and do needful for the repair of road.., many ditches are there.. At many places road is eroded... Pl take neccessary steps as soon as possible on urgent basis... Reply. Dr r. K. Dhall
            [protected] [protected]@gmail.com
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              M
              MN Mahato
              from Bengaluru, Karnataka
              Sep 18, 2019
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              Address: 635109

              Sir/madam. I am a serving defence personnel in Indian Air Force. While going to tamilnadu from Bangalore I had given toll at Krishnagiri toll plaza. I produced defence ID card and toll exemption certificate to the toll collector but she denied to check the above mentioned id’s. I explained her about toll exemption mentioned in defence act and road transport and highway notification. But she even listen to me and collected the toll. Payment receipt is annexed to this complaint. Kindly educate toll collectors to behave properly and instruct them that toll may not be collected from defence personnel’s in future.
              +1 photos
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                S
                Sandeep K Soni
                from Jammu, Jammu and Kashmir
                Sep 18, 2019
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                Address: Nandpur, Ludhiana, Punjab, 141120

                I sandeep soni councillor ward no-12, municipal council sahnewal, ludhiana want to say that road from jugiana to sahnewal and sahnewal to jugiana is in worst condition... Grass and extra roots can be seen easily.. People are in pitiable condition..
                Please take some strong steps to improve road, otherwise people are going hv protest on highway...
                Thank you
                +1 photos
                Sir, I am a central government gazetted officer on duty on 12.09.2019 deputed for inspection of pharmaceutical industry. I was forced to pay the toll despite producing valid ID card. More over there is derogatory comments from the staff
                If rbi gave us one rupee coin why they are not receiving?
                Is it correct?
                The 30 KM NH113 road in between Chittaurgar and Nimbahera is having many deep potholes which may cause severe accidents or causality. The holes need to be repaired as soon as possible.
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                  A
                  Aman0011
                  from Gurgaon, Haryana
                  Sep 18, 2019
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                  Address: 125055

                  Sir,
                  An illegal contruction of a gate over highway is going to begin very soon by members of a community in sirsa, haryana. Nhai authorities must isure legality of the gate to be built over the highway before its contruction begin.
                  One can not do such construction without nhai
                  Approval so authorities must isure that contruction does not take place at all.
                  The officials posted at toll plaza Milk Majra misbehaved with the passengers. They are not providing a proper service, whats to talk about good service and the behaviors of the officials are like as a Officer.So please remove them from the said toll plaza.
                  If a owner of car is handicapped and has 80% Government approved medical certificate will there be free toll tax for such people? If not, then what are the rebates to them?
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                    V
                    varun1518
                    from Mumbai, Maharashtra
                    Sep 17, 2019
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                    Address: 122017

                    Hi team,

                    Today on 17 sep i had done a fastag recharge of 2500 from app my fast tag and the payment was made using upi.
                    My fastag is from hdfc and the payment also was debited from hdfc up. The issue is the amount based on below sms attachment has been debited from my account but has not been credited to my fastag i'd. Hdfc bank says contact fastag customer services and fastag says connect to hdfc. Irony is both the parties are not willing to register any comments.

                    Request you to pls help me in resolving the issue and either reverse the charges or get the amount credited to my fastag.

                    In anticipation of a quick response.

                    Thanks,
                    Varun rathi
                    [protected]
                    +1 photos
                    I have Paid cash on 260 Rupees on Nallur Toll plaza.. Vehicle cross the toll with 15minutes on Fastag paid 260 Notification message on my mobile.

                    amount deducted from bank but no credit in fastag account - Comment #3538446 - Image #0
                    amount deducted from bank but no credit in fastag account - Comment #3538446 - Image #1
                    Heavy rush on kherki dhaula toll plaza at Gurgaon. Almost half hour to cross
                    According to the norms every toll is required to maintain washroom facility well for people but they provide lack of facility even water in the washroom was not present which cause heavy problem for travellers .I request you to maintain it well so that no other face this kind of problem.
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                      S
                      Sandeepberi
                      from Mumbai, Maharashtra
                      Sep 17, 2019
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                      Address: 177/2 indira colony chandigarh road d ludhiana, Ludhiana, Punjab, 141007

                      Thee is unauthorised cut on the nh 95 in front of axis bank as thee is no major road no cross road but god knows why they have open it every morning and evening there are accidents but by gods grace no body is dead my house is near by i have survived a major accident today

                      Just 50 feet further there is major vegetable market vardhaman sabji mandi why not put traffic lights there and open the road there instead of this unautorised cut please do something about this
                      Regards
                      Sandeep beri
                      [protected]
                      Sir/Madam,
                      Service road at Ranisayer, Jamuria, Asansol, W.B. is at its worse. Everyday vehicles meet an accident and the road is life threatening This is the only overbridge under pass towards Jamuria which is used by heavyweight, light vehicles and also for passenger buses.
                      Please pay attention to this

                      unauthorised cut on nh 95 - Comment #3539295 - Image #0
                      pk@nhai2019's reply, Sep 17, 2019
                      Called to 1033,
                      Rply: this road is under PWD
                      Called PWD:
                      Reply: this is under NHAI
                      Very bad condition The entire toll road to Somnath from Junagadh is broken, no maintenance is maintained.Due to standing on the entire road, there are accidents, at night, driving cannot happen.
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                        S
                        Shaikh Najiya
                        from Raia, Goa
                        Sep 17, 2019
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                        Address: Sadrewadi toll plaza, Pune, Maharashtra

                        My father is maharashtra govt police employee. Was travelling from indapur to pune. They ask to pay the toll as its not allowed for police in private vehicle. If this is the rule they have to show them written format of same. We met the supervisor for knowing the rules. Supervisor behaves in very bad tone& language. He doesn't show any kind of rules in written format instead of that ignores us by telling to complain about same.
                        Sep 17, 2019
                        Updated by Shaikh Najiya
                        Kindly Provide such staff who knows the Rules & who will acknowledge all the customer
                        Worst Road condition between Mangalapuram - Navaikkulam (Kerala, Trivandrum District NH66), Please check and do the needful.
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                          A
                          Aggarwal2007
                          from Mumbai, Maharashtra
                          Sep 17, 2019
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                          Address: Anandpur sahib and nurpur bedi bko association, Agampur, Rupnagar, Punjab, 140118

                          Good morning sir we anandpur sahib brick owners association have requested you regarding overloaded bricks trucks has been come to our area the trucks are very much overloaded and breaks the roads and law the road is garshankar to anandpur sahib road so sir please check this matter soon as possible and save our roads and please checked by higher authorities
                          महोदय
                          आज जब में bhilwara से कोटा जा रहा था तब बिगोद के आगे tool बूथ पर जब tool कटवाया तब वहाँ के staff ने खुले rs नहीं होने का बहना बनाकर rs कम दिए सिकायत करने पर धमकाने लगे बहुत बोलने के पश्च्यत complaint बूक दी
                          कृपया असी लूट को रुकवाने का कष्ट करे
                          कर्मचारी बहुत ही बतमीजी से बोलते he
                          Sent from my iPhone

                          overloaded trucks - Comment #3536893 - Image #0
                          overloaded trucks - Comment #3536893 - Image #1
                          I think private cars that too local dont have to pay toll tax as we daily go thru that route. Kimdly have a look at this.
                          My personal car also have to pay toll or what.
                          Toll should b taken from commercial vehicles or vehicles from different city.
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                            S
                            Srujan kumar.m.s
                            Sep 16, 2019
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                            Address: Grandbay housing, Shewalwadi, Pune, Maharashtra, 412307

                            Pune solapur highway is in bad shape and is not worth paying toll for, yet there are 4 toll booths collecting on an average of rupees 60 for small passenger vehicles. Following are the problems
                            1. 1st layer of the tarmac is gone in most of the spots, at some places the holes are deeper, and at some places, poor patch work is done, which is adds to the bumps
                            2. Too much undulation on the road, the road had completely sunk into the ground in some spots
                            3. Poor radium work leading to poor visibility at nights
                            4. No sign for speed breaker at some spots
                            5. Poor management of fastag lanes, i had to wait more than 10 minutes at 2nd toll from solapur, and there was huge traffic jam
                            Dear sir/madam
                            I am complaint about this work NH 31C ch105+000 to 145+632(chalsa to telipara)
                            This work in progress not for proper alignment and proper level and proper profile.
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                              A
                              Ankitgarg12
                              from Delhi, Delhi
                              Sep 16, 2019
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                              Address: New Delhi, Delhi

                              I am law abiding citizen of india and currently running my buisness on the name and style of choudhary transport.
                              On 15th september 2019 my tempo no - dl 1lm 3434 went to take the stock from faridabad but i m surprised to see the wrong details entered in the fast tag as my tempo is on cng but they mentioned it as a diesel vichle the date of insurance they mentioned is 21-jan 2020 which is incorrect. And my truck is single axle (4 tyres) and they mentioned it as 2axle (6 tyres). I went to the toll office to correct the details of my vichle but they refused to correct the information of my vichle and a employee named chagan started abusing me in front of everyone and said "itna bolega gaadi to yahi se niklegi ye yaad rakhio jha complaint kar sakta hai kar" and started shouting on me after that i have given complaint against the employee named chagan in badarpur police station against the misbehaviour and the statement in which he mentioned baniye zinda gaad duga. There officers refused to help me and said he is right i am taking legal agtion against the toll employee and request you to corperate with me. I am attaching the slip of the toll and rc and insurance of my vichle ankit garg-[protected].
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                                K
                                Kumarbalraj
                                from Delhi, Delhi
                                Sep 16, 2019
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                                Address: 620004

                                I have used the the national highways frequently last 25 days between trichy and chennai.in this road there is no centre line & side line between trichy to ulundurpet. I can't drive the car, particularly night time and raining time because i can't understand my car is in which track. Already i had complaint all the toll plazas between this road, but no action taken till the date. Kindly rectify the issue as early as possible.
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                                  K
                                  Kamal.611987
                                  from Delhi, Delhi
                                  Sep 16, 2019
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                                  Address: 143001

                                  With reference to subject matter, i would like to bring in your kind attention that i was traveling with my family from amritsar to ludhiana via g. T. Road by car no. Pb10cm5155. The operator baljinder singh misbehaves and use abusive language with my father upon just asking that why next one from us took time for payment of toll amount.
                                  The supervisor at there at that time.
                                  We are paying the amount of toll to the government and these employees are misbehaves like anyone can't do nothing to them.

                                  Kindly look into this matter via cctv as per attached slip.

                                  Thanking you
                                  Kamalpreet singh
                                  Mob. No [protected]
                                  +1 photos
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                                    S
                                    shafeek padiyath
                                    from Gauribidanur, Karnataka
                                    Sep 16, 2019
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                                    Address: 682021

                                    Dear sir,
                                    My fast tag account unnecessarily debited the below amount from account. The date mentioned have not traveled through the mentioned toll plaza.

                                    [protected]:59:[protected]-0010011909140001086343

                                    70.00 toll transaction - paliyekkara toll plaza -11-sep-2019 06:59:49 pm debit success
                                    Request to reverse the amount to my fast tag account.

                                    Best wishes
                                    Shafeeq padiyath,
                                    Vadacode p. O
                                    Kangarapady,, cochin-21,
                                    Kerala, india 682021
                                    [protected]@gmail.com
                                    Sep 16, 2019
                                    Updated by shafeek padiyath
                                    Dear Sir,
                                    My FAST TAG account unnecessarily debited the INR 70 amount from account .

                                    THE DATE MENTIONED HAVE NOT TRAVELED THROUGH THE MENTIONED TOLL PLAZA .
                                    please ask to check camera details at palliyekakara toll plaza, kerala.

                                    Vehicle no. KL-07-CD-3367

                                    Date[protected]
                                    time 18:59:49
                                    Transaction no.[protected]-0010011909140001086343

                                    Amount 70.00
                                    Toll Transaction- Paliyekkara Toll plaza -11-Sep-2019 06:59:49 PM Debit Success .

                                    REQUEST TO REVERSE THE AMOUNT TO MY FAST TAG ACCOUNT .

                                    I am worried that without traveling the amount was deducted .
                                    it is serious thing need to check by authorities for any malpractices in these toll plazas all over India .

                                    Best Wishes
                                    Shafeeq padiyath,
                                    19/282, veterinary hospital road,
                                    vadacode P.O
                                    kangarapady, , Cochin-21,
                                    Kerala, India 682021
                                    [protected]@gmail.com
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                                      GuruBhat23
                                      from Pune, Maharashtra
                                      Sep 16, 2019
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                                      Address: No.177, 2nd Floor, First A Main, East of NGEF, Kasturinagar, 560016

                                      Hi,

                                      Four tolls from hassan to nelamangala, bangalore, allow non-fast tag holders which is making us (Who have fast tag) wait in queue for significant time. When asked @tolls about the same, staff is very arrogant and ignorant of the facts. Please take required action.

                                      4 tolls:
                                      Shantigrama, karnataka
                                      Kadabhalli (Kirasave)
                                      Bellur toll plaza
                                      Nelamangala toll plaza

                                      Regards,
                                      Guru b
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                                        Surendra Singh Nayak
                                        from Delhi, Delhi
                                        Sep 16, 2019
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                                        Address: Limadi

                                        Sir respectfully i want to state that yesterday i passed through toll at limdi i asked for return pass but the employee gave me single journey pass
                                        When coming back i showed my pass the authority asked me to get once more single pass. I requested them at the time of passing i demanded return pass but by mistake your employee issued me single. I asked to treat with humanitarian way but they responded in marsh manner. Kindly take action against them. Tell them to listen customers demand carefully
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