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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 327

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S
Sushil Dahra
from Kolkata, West Bengal
Aug 18, 2019
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Good evening sir
I generally travel from Delhi to Panipat. Many flyovers are not completed from past 10 years and moreover nh44 has not been completed from 30 years. It is very shameful that still the work is not completed.Kindly complete the roads and let me know when these roads will be completed so that public may not suffer from traveling by these roads. I hope my request will be taken seriously. I will be waiting for your reply.
Thank you
Daily in the morning and evening there is huge traffic in attibele tollgate with loss of time atleast 10 minutes to thousand of passengers. Please either upgrade by building new tolls as there is still ample space around it. Atleast for buses there should be a separate toll and please employ additional persons or other measures as needed.
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    A
    Amdavad bachavu chalo
    from Mumbai, Maharashtra
    Aug 18, 2019
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    Address: B212 shree krishnatower krishnanagar, Near cinepride theatre, Ahmedabad, Gujarat, 382346

    This is regarding the very very bad conditions of roads from naroda to himmatnagar. Though you are collection toll fee to pass on this # roads.
    Shame.
    Starting from naroda to chiloda till himmatnagar there are no roads, only portholes.
    Work is going on since 2 years. And still no chance of getting completed in 2 years. If you cant complete work in time there must not be any toll.
    I am paying for riding on these roads which damage my back, my car and waste of time.
    On the Date of 15.08.2019 time 10:54:02 AM Trans No. [protected] & 15.08.2019 18:52:27 Trans No. [protected] Section 157.850 to Km. 225.713 (Jhansi - Lalitpur NH-44) has taken two time return pass same date. Return Pass is valid up to 24 hours. Please looking to the matter and satisfied me. Receipt of toll tax enclosed

    regarding taking toll fees even very very bad conditions of roads - Comment #3513692 - Image #0
    Hello,

    I'm trying to call 1033 from last two days
    It's not getting connected, what's the use of helpline

    Take action immediately

    Regards,
    Vinay
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      S
      Sunildn
      from Delhi, Delhi
      Aug 18, 2019
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      Toll plaza located near vadamalapeta, near tirupati, is waste ever road from chennai to tirupati high way, no maintainance at all, road is full of patches etc, dis toll plaze collecting rs 100 for 2 ways, very ridiculous thing, grown plants on both sides of roads but toll people r collecting money, no safety speed breakers & bargate’s all over roads both at same place, no safety to our lives in that roads.
      Please, take action against the toll plaz as soon as possible, since this problem for so many years
      We are waiting from 5 minutes on toll Plaza and when we ask for not to give toll Tex they said that it is not the rule... And they taken toll Tex from us
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        N
        ntn.dev
        from Mumbai, Maharashtra
        Aug 17, 2019
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        Address: Sankalp Enclave kashigaon, 401107

        सर, पिंपळगाव नासिक का टोल वसूल किया जा रहा हैं पर नासिक flyover ही अच्छा हैं नासिक cross करो तो आगे पिंपळगाव तक रोड बर्हाठी बुरी हलत में हैं । same हलत चांदवड टोल प्लाझा to धुळे टोल की हैं ।complaint book मांगी तो बोलते हैं ऑफिस मे हैं वहा जकार लिख लो । बहोत बार complaint लिखवाके के भी कोई कार्यवाही नही होती । हर खिडकी पर complaint book हॊना चाईए, पर वोह भी नाही मेरा दूरध्वनी क्र [protected] plz कुछ कार्यवाही हो तो सकून मिलेंगा आम आदमी को
        Hi this is to bring to the notice of authorities regarding the mismanagement of toll plaza @delhi faridabad sky way for tag lanes which is totally mismanaged and takes more time to pass than the normel lanes. This has become a daily issue now .am attaching vedios for the same. Request to look into this and help to smoothen the system here. Thanks
        aanis anwar's reply, Aug 18, 2019
        Also non tag vehicles are allowed in this lane which is totally creating mess
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          M
          Mahesh S Mali
          from Erandol, Maharashtra
          Aug 17, 2019
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          Several patholes (Bad patches) on nh 4 between pune - satara. Specifically near to satara. Wasting huge time fuel and damaging tyres. Tolls are high and maintenance is worst. Need detailed observation of road and immediately correction.
          Last month travelled and our car tyre got burst. Same time same place other 3 cars also got 1 or 2 tyre busted. Condition not yet improved. Before d mart towards satara.
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            H
            Himmat Barad
            from Mumbai, Maharashtra
            Aug 17, 2019
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            Address: National highway 8D junagadh to somanath, Junagadh, Gujarat, 362001

            National highway 8d is very bed condition between junagadh to veravar road is like a khadda, in this place no more rain is coming then why road is in very bed condition, in highway there are so many diversion because new briz is pull down, there are only 80 km long highways but they consum 2.5 houres, road is not suitable to call national highway, there e not any tipe of service in toll plaza, so why public pey higher toll, i request to u you only come and on this shravan month visit somanath temple from drive your personal car on this highway and feel the nice journey...
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              R
              Rituraj Solanki
              from Delhi, Delhi
              Aug 17, 2019
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              Address: Delhi Nhai building, Chittorgarh, Rajasthan, 323307

              In kota to jaipur national highway. The road is to much damage in many place and in the center of roads animals are siting in roads and they have to invite a accident and there is no staff available about govt. And co. Person who can handel this all situation when co. Take full charge of toll fess then why he is not maintain road and all facility please solve this problem
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                S
                sush official
                from Mumbai, Maharashtra
                Aug 16, 2019
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                Address: Mulund toll naka, Thane, Maharashtra, 400615

                Extremely inefficient, unorganized, illegal and indisciplined toll naka... Collecting so much of money and in return providing no facility... On top of that wasting a lot of time and money. Creating heavy traffic... I request please please make us rid of this toll naka please.
                We travel regularly and it has become a headache to deal with it. On top of everything they know that nothing is going to happen and no one is going to take any action against them and hence they keep on disturbing the environment completely. I kindly request to make us get rid of this problem. Kindly abolish the mulund toll naka if it is illegal or if it's not then please ask them to follow certain rules and regulations which would not affect public's time and money. Hoping to receive some positive response.
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                  S
                  sunil dattatray jadhav
                  from Mumbai, Maharashtra
                  Aug 15, 2019
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                  Address: Kolhapur, Maharashtra, 416008

                  On 13th aug 19, all toll collection plazas on pune – kolhapur highway were kept off due to floods in kolhapur and no toll was collected.
                  Two toll booths at kini and taswade were also closed and no toll was collected but they had kept fast tag in operation in other lanes other than fast tag lane in evening. How this can happen and how this is allowed.
                  I would like to know, who is monitoring fast tag and toll plaza.

                  1. Paid rs. 75 for vehicle reg. No 'malc281rljm439505' at tasawade toll plaza on[protected]:30:25. For future reference toll txn id: [protected].

                  2. Paid rs. 75 for vehicle reg. No 'malc281rljm439505' at kini toll plaza on[protected]:13:17. For future reference toll txn id: [protected].
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                    K
                    kishore110
                    from Chennai, Tamil Nadu
                    Aug 14, 2019
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                    Address: Kurnool, Kurnool, Andhra Pradesh, 518004

                    Hi sir,

                    We used to travel from kurnool to bangalore monthly and the first toll gate "amakathadu" it was collected rs 55/- before. From last 4months (After elections completed) they have increased the amount and it's a almost double amount rs 110/-. Same we have asked the toll gate members and they given irrespective of response and also they have changed entire staff and not local people.

                    Could you please check & take action on this how much distance is there from hyderabad to bangalore and how much amount is collected each toll gate and how they consider the local people and non people.

                    We have suffered a lot with these toll gates and loot the passengers with new guide lines (Rules).

                    Especially this agency sri sai construction have been take over of the surrounding of all toll gates completely change the rules regulations.

                    Normal middle class people scared to travel surrounding of kurnool.

                    Kindly help to normal public and take action on these kind of agencies in andhara pradesh.
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                      S
                      shivam gandhi
                      from Gurgaon, Haryana
                      Aug 14, 2019
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                      Address: Faridabad, Haryana, 121006

                      Hi Everyone,
                      This is quite a serious matter in which all the cars which does have a valid tag have to go through lot of problem only because they allow non tag cars to enter the row and it eventually take lot of time and fuel wastage. We bought fastags and paid money in advance only to save our time and fuel, but problem at Badarpur toll is there is not staff member to stop non tag cars from entering the row. It has been numerous time since I have asked toll plaza staff members to assign someone at the entry of Fastag lane (Like it happens in any other NHAI toll booth) to stop cars, but instead of coming to a solution they guys start shouting and abusing always at. This is a clear case of "Gunda Raaj" . If they cannot manage fastag lanes properly then what is the point of having one.
                      Below I have also attached one image in which you can clearly see Fastag line being overloaded only because of Non Tag vehicles inside the lines whereas other lines just have 2-3 cars in each line.
                      +2 photos
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                        S
                        Sanju118146
                        from Agra, Uttar Pradesh
                        Aug 14, 2019
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                        Address: Firozabad, Uttar Pradesh, 283135

                        Dear sir your contracted company irb has blocked etah junction at shikohabad, causing traffic to move opposite in direction and thus traffic jam and increased accident also increasing traffic load on mainpuri chauraha at shikohabad... Kindly get opened etah chaouraha junction at shikohabad. (Firozabad) up..283135.
                        Next,, kindly make a road cross cut at sant dominic academy at nh2, before entering shikohabad, on agra road to facilitate student...
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                          Deepakmehla86
                          from Shimla, Himachal Pradesh
                          Aug 14, 2019
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                          Address: Bastara toll plaza, 132114

                          Respected sir / madam,

                          There is a long unnecessary drain/ ditch near bastara (Karnal) toll plaza on the way to karnal side toll plaza line. Its nearly 2 feet deep and there is big public safety issue as on average of every few days this drain cause an accident. Sir / madam, no one care about this hazard which cause people road safety in risk. So i request you to fix this drain / ditch so that our nh44 road safety can improve.
                          +1 videos
                          Aug 14, 2019
                          Updated by Deepakmehla86
                          Respected Sir/Madam,
                          please fix this unnecessary ditch / Drain on nh44 bastara toll plaza .

                          thanks

                          Aug 19, 2019
                          Updated by Deepakmehla86
                          Hello

                          there is another incident happen last night due to this drain . i do not know why NHAI is not cari g about citizen road safety, they just want to get large amount of toll and thats what they care about .

                          Aug 19, 2019
                          Updated by Deepakmehla86
                          One person has been died during this accident which has been happened because of this drain . who will take responsibility for his family??
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                            S
                            Sankar Ganesan
                            from Chennai, Tamil Nadu
                            Aug 13, 2019
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                            Dear Sir/Madam,

                            We are travelling from Tiruchirapalli to Thirumadurai (Tamil Nadu). There is no lights and white divider marking. Here it is raining heavily and we are unable to drive the car, since the lorries and other vehicles are coming in zig zag order. In some areas roads are not proper. Inspite of these serious issues they are happily collecting the toll fees. We are about these issues and the supervisor is not ready to mention his name or contact number.. If these roads are in this way then there will be more accidents and these toll Plaza people are really not responsible will never take any action to clear this issue. So I am requesting you to look into this issue immediately to save any people issue. I have also enclosed my complaint copy along with this complaint.
                            +1 photos
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                              DEV DADHICH
                              from Mumbai, Maharashtra
                              Aug 13, 2019
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                              Address: Nagaur, Rajasthan, 341503

                              राजस्‍थान राज्‍य के नागाैर जिले के डेगाना पंचायत समिति के जीईएन कमल किशोर द्वारा केन्‍द्रीय दल के निर्देशों की पालना हेतु जन शक्ति अभियान अन्‍तर्गत व़क्षारोपण हेतु पुष्‍कर नर्सिरी से पौधे लगाने हेतु डेगाना से पुष्‍कर जाते समय रास्‍ते में बाडी घाटी टोल प्‍लाजा द्वारा सरकारी कार्य हेतु जाने एवं राजकीय आईडी कार्ड दिखाने के बावजूद भी टोल वसूला गया के संबंध में
                              +1 photos
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                                A
                                Abhi kanchan
                                from Mumbai, Maharashtra
                                Aug 13, 2019
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                                Address: Pune, Pune, Maharashtra, 411037

                                Dear nitin gadkari sir,

                                Today i travelled on nh66 right from ratnagiri to navi mumbai around 325 km stretch. This whole patch of road comes in maharashtra. I am writing this complaint aboutthe horrific condition of the road all along this stretch.

                                I could not go above 50 km/h at any point of time. Average trip speed was 35 km/h. This is the condition in no traffic because of flood situation and also no heavy vehicle traffic on road.

                                Only road work diversions and work is halted at almost all the spots. There is merely 35-50 km road completed and that is in patches. Some diversions are there where road is patched in-between and no signs of same.

                                Sir we as maharashtra state give highest revenue to center. The road i am complaining about is costal road and very important for tourism from konkan till mangalore. I am sorry to say but this road does not qualify to be a national highway in this condition.

                                My request to you is please look into condition of this road otherwise remove it's nation highway status so there will be no false hopes that one fine day we will get a good road. We will be able to console ourselves that now the nh status is gone we can not expect any improvement in its condition.

                                Expecting a considarate reply.

                                Regards,
                                Abhishek kanchan
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                                  J
                                  j r shukla
                                  from Ahmedabad, Gujarat
                                  Aug 13, 2019
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                                  Address: kathpur,between Himmatnagar to Chiloda, Gandhinagar, Gujarat, 382006

                                  Yesterday when i was coming to chiloda from himmatnagar with my family, toll tax has been taken on the toll at kathpur.in fact, the condition of the road between himmatnagar to chiloda which is not a called road so when there is no road why toll tax has been taken by the authority so this is my request to you that toll tax should be refunded and toll tax should be stopped till the condition of the road is improved.
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                                    A
                                    aaman khan
                                    from Mumbai, Maharashtra
                                    Aug 12, 2019
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                                    Address: Satara, Maharashtra, 415082

                                    Road on highway nh4 from satara to pune are damaged due to rain resulting deep potholes and damaged road. Deep potholes on road are causing accidents on daily basis. Even i met with an accident on two wheeler vehicle due to deep pothole on highway resulting rim bend of vehicle luckily i didn't crash. Humble request to atleast fill potholes with sand or something which won't cause unnecessarily accidents
                                    Dear Sir,
                                    I have taken hdfc fast tag in feb 2019 and since that i have done 29 transaction. in first year it should be 10% waived from all the toll booth but unfortunately i am not getting any refund till date. i have already complained to hdfc but there is no response yet.
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                                      K
                                      keshav
                                      Aug 12, 2019
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                                      I frequently travel on nh44 from bangalore to hyderabad. I see there are many speed breakers on this national highway and no speed breakers for the connecting roads.

                                      Also at each speed breaker, there are 5 to 10 humps, which is creating a lot of disturbance, fuel wastage and car body parts gets loosen.

                                      As i heard, supreme court directed not to have the speed breakers on national highways, request you to look into the matter and take necessary steps to reduce the number of speed breakers.
                                      I feel like the toll plaza at joya NH9 is fake because there slip is different from all other tolls . No one at toll was wearing NHAI uniforms . How can I trust them .
                                      Here is the bar code IBAABSH13G4746AQKYYKb. Please verify that the toll is real or fake.
                                      Ticket no. - 138298

                                      speed breakers in national highway 44 - Comment #3510981 - Image #0
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                                        S
                                        Shruthi Somashekar
                                        from Mumbai, Maharashtra
                                        Aug 12, 2019
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                                        Address: No 55/3, 3rd Floor, 1st Cross, kuvempu Road, Udayanagar, Bangalore 560016, 560016

                                        I'm on the way to Pondicherry. While I'm crossing from Bangalore Hosur highways I paid a toll amount by fast tag. By the way the staff in toll gate told to move on and boom barrier was opened I jus moved and suddenly it fell down on my car and that results in damage of my car roof. If anything serious issue happed means who will be the responsible???? Very cheap, even I asked her about this she spoke with her very rudely. Her name is POONGUDI. She has very much attitude. My foot let her attitude in her home not in working place. Even though its her mistake, she didn't asked sorry also. I had also asked for cc TV footage they made me to wait 2 hours and telling it was visible only the number plates of vehicle. I'm I fool to listen all these??? I'm I bought a car from local garage??? I have invested. Please guide them how to interact with customers. It's my request.
                                        +1 photos
                                        Aug 12, 2019
                                        Updated by Shruthi Somashekar
                                        This was the place, happened

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