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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 331

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G
Gaurav.Pandey2402
from Mumbai, Maharashtra
Jul 26, 2019
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Address: Behrampur, Ghaziabad, Uttar Pradesh, 201009

Nhai is constructing nh24 and they blocked all roads passing from behrampur ghaziabad uttar pradesh and only one street is there which is full of mud number of citizens women children old one are falling here on daily basis and no one is listening. We have talked to nhai engineers about it but they are not paying much attention to this matter. Please look into this matter and resolve.
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    M
    Muralidhar Sr
    from Mumbai, Maharashtra
    Jul 26, 2019
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    Fast tag is not working in nhai:nh48 (Old nh4), jastoll roadco. Ltd, chokkenahalli, kyatsandra. What is the use o[censored]sing fast tag in our vehicles, when enquired about this at the office of said above address they told to lodge a complaint to nhai. Please install a new scanner instruments and make the fast tag meaning useful for better traffic congestion and please look into the issue as soon as possible and do the needful and oblige.
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      V
      Vikasbkhengat
      from Surat, Gujarat
      Jul 25, 2019
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      Address: PUNE STation, Pune, Maharashtra, 412207

      Hi,
      I am writing on behalf of all the commuters who commutes daily from outskirts of pune i. E. From wagholi area to pune. Even though the road is called a pune - ahmednagar road (National highway) it is so narrow that every day the traffic condition is worst. The road quality is worst and narrow. Further, there are so many small townships connected it that it needs a bridge from ubale nagar to kesnand phata wagholi pune

      Request you to resolve the issue asap

      Regards
      Vikas
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        L
        lagan1710
        from Mumbai, Maharashtra
        Jul 25, 2019
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        Address: pal, Palwal, Haryana

        I came from merut to palwal on dated 11july when i started my journey from dulhai toll plaza they denied to give me receipt of toll and say you can start ur journey witout reciept and when i ended my journey on exit toll they demanded excess money of toll and they didnot give me any receipt. And use abusing language and misbehaved with me. Please take strick action against them. Other i wil go for court for justice.
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          S
          Sumit Rekhi
          from Mumbai, Maharashtra
          Jul 25, 2019
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          Address: HEMRL to Bavdhan Service Road, 411021

          Hi,

          There are big potholes on high energy materials research labotary to bavdhan service road - near seetai corner and near hotel shivprasad in bavdhan area of pune, maharashtra.

          I had raised a complaint with pune municipal corporation but learned from them that this specific service road comes under national highway authority of india. Hence raising a complaint with you.

          Pls look into it on priority as there are school buses that regularly travel on this service road and kids are at risk because of these big potholes.

          Pls refer attached map images for exact location.

          Thank you.

          Regards,
          Sumit rekhi
          +[protected]
          +2 photos
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            L
            Laxmi Paliwal
            from Narwana, Haryana
            Jul 25, 2019
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            Address: Sonipat, Haryana, 131001

            At murthal toll plaza, when we move from ganaur to sonipat, employees do not open the road for those who have monthly pass just to rest themselves, they compell the travellers to go through the windows common to all. It is harassing with those who have pass and daily move from there. A strict action against such lethargic employees is necessary to improve the image of nhai.
            The staff from munda toll plaza
            13 km before ram pur
            A staff boy named Pushpendra talk rudely and abuses us
            Please take strick action against him
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              L
              Lalit_suth
              from Abhaneri, Rajasthan
              Jul 24, 2019
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              Dear sir
              Kota rajasthan saktpura toll plaza
              Sir we are useing fastag in five turck
              Kota sakatpura toll is debit 330 rs in fastag
              But cash toll 165 sir i have ready to submit all kyc but toll staff not collect any kyc
              I want to fastag debit local toll in fastag

              Rj20gb7909
              Rj20gb6109
              Rj20gb1009
              Rj20gb9909
              Rj20gb8809

              Mob no.[protected]
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                B
                birbal bajia
                from Noida, Uttar Pradesh
                Jul 23, 2019
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                I five toll for my vehicle UP85 MB 1702 ticket no [protected] at (time 20.06.02hrs) on 21.07.2019. My cars registration no changed on 18.07.2019 from HRAD TO UP85 MB 1702. Fast tag was pested on my cars wind glass. I got a message that a fastag ammount was also deducted Rs 135 at (time 20:06:03 hrs) on 21.07.2019. Please refund Rs 135 in my fast tag account.
                +1 photos
                अभी सुबह के 6:40 पर बड़ौरी टोल टैक्स में लोकल का 35 रुपए लगता हैं लेकिन अब फ़ास्ट टैग से 70 रुपए काट लिया गया UP71 Q1902
                यह घटना फतेहपुर बड़ौरी टोल प्लाजा की है

                double charges of toll tax at fatehpur rampur at eastern peripheral expressway - Comment #3622552 - Image #0
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                  N
                  Navneet Nandan
                  from Mumbai, Maharashtra
                  Jul 23, 2019
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                  Address: Dwarka Delhi, Hazaribagh, Jharkhand, 825301

                  Sinh 33 hazaribagh barhi section was started in, 2004 and at the following stretches is still incomplete
                  1) haz by pass 2) nagwan 3) ichak more4) surajpur a 5) sanctuary 6) barhi
                  Divider walls are thin and poorly constructed they are so weak that they dismantle by slight impact
                  Trees not planted on dividers at 20 stretches selection of tree specie
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                    B
                    Basudevpdjaiswal
                    from Mumbai, Maharashtra
                    Jul 22, 2019
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                    Address: Kandra,Dhanbad,jharkhand, 825106

                    Recovery of wrong payment from Mr Dinesh Kumar Jaiswal IN NH-2, Dinesh Kumar Jaiswal has cheated land acquisition department with the help of Amin.
                    He has taken entire payment of more than Rs 60 Lakh for 0.04 acre of land Acquired by NHAI for making 6 lane road in NH-2, instead of 0.02 acre, which has been acquired by his share of total land I.e 0.09 acre.
                    Next 0.02 acre of land is acquired by NHAI belongs to Mr Basudev Prasad Jaiswal and he is also having 0.09 acre of total land in plot no. 3105, Mauja- kulgo, thana No.-100, PS- DUMRI, DIST.- GIRIDIH, JHARKHAND.

                    Kindly look into the matter as 0.04 acre of land acquired by NHAI and paid by you is on behalf of total 0.18 acre not 0.09 acre as shown by Dinesh Kumar Jaiswal and your Amin.

                    Kindly recover the entire amount you paid to
                    Mr Dinesh Kumar Jaiswal and put him behind bars for cheating the GOVERNMENT and misleading the truth. As toll plaza payment is also near by to be paid, you can easily recover the amount from his part of payment. But punish him so badly that no man will ever dare to cheat the Government.

                    Thanking you
                    Yours sincerely
                    Basudev Prasad Jaiswal
                    H.NO.-168, NH-2, ISRI BYPASS,
                    RANGAMATI, PO- ROSHNATUNDA
                    PS- NIMIYAGHAT, DUMRI, GIRIDIH
                    JHARKHAND- 825106
                    +1 photos
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                      A
                      ashubanskho
                      from Mumbai, Maharashtra
                      Jul 22, 2019
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                      Address: 303305

                      I have applied for local monthly daily pass on 15 may 2019 at rajadhok tollplaza, agra road. I have submitted all required documents such as vehicle registration certificate, photo, adhaar card pan card, 6*4 size photo of vehicle, driving licence but till date i have not received local monthly daily pass. I have visit their office so many times and inquire card status but their answer is unsatisfactory. I have to pay 4 times more than regular toll tax. Kindly resolve the issue earliest.
                      Vehicle no. Rj14cv8426
                      name ashok khandelwal
                      phone no.[protected]
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                        F
                        F A Khan Sheru
                        from Mumbai, Maharashtra
                        Jul 22, 2019
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                        Address: Toll tax plaza, near Atrauliya, Distt- Azamgarh U.P.

                        महोदय,
                        आजमगढ़ उत्तर प्रदेश में अतरौलिया के पास नेशनल हाईवे पर टोल टैक्स अवैध रूप से वसूला जा रहा है क्योंकि अभी हाईवे का निर्माण कार्य चल रहा है कई पुलों का निर्माण होना बाकी है रास्ते बंद हैं या डायवर्जन लगा हुआ है फिर भी टोल टैक्स अवैध रूप से कुछ लोग गुंडों के द्वारा वसूल किया जाता है कृपया समस्या का समाधान करें हम सदा आपके आभारी होंगे
                        धन्यवाद Mob no. [protected]
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                          8
                          8416919478
                          from Ernakulam, Kerala
                          Jul 22, 2019
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                          Address: Achhuta Basanta, Balichandrapur, Odisha, 754205

                          Dear sir,
                          This is manoj das and i currently serving with defence service (Army). As per your policy it is said ti give honour to defence person and free tax on toll but no one following that, if we say to them, they answered that ki they have not got the latest policy letter. Now i am at my duty station and i left my family at home. During journey to balichandrapur to cuttack medical by taxi no od02af6926 on nh16 at manguli toll plaza it charged the toll tax to my family (Mother & wife) of rs 175, whenever it is clearly mentioned in your policy letter no toll tax to be paid by defence personel (Army, air force & navy) and his family on duty or not. But today on 22 jul 2019 my family paid tax for the same, if rule is not followed by, then why the policy letter given.
                          You are requested to take appropriate action on priority for the above please.
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                            D
                            Durai Ramanathan
                            from Mumbai, Maharashtra
                            Jul 22, 2019
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                            Address: 2/218 venthoni, 623707

                            Dear
                            Sir
                            Nh 49 thirpachethi toll plaza i crossed today morning 5.54 am this toll plaza closed in fastac lane and not available in fastac hand scanner only for money payment method government order is all toll plaza available one fastac lana is must but this toll plaza administration is this rules breaked iam waiting for 42 minute reason for cash not available in hand
                            At the same kindly request action immediately
                            A the same time very very suffered in nation permit lorry driver because our owner is only fastac no money his hand driver paid my foot expense money this is very sad
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                              V
                              Vijay090909
                              from Mumbai, Maharashtra
                              Jul 21, 2019
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                              Nh44 (Telangana) near shamshabad, hyderabad. The road is bangalore to hyderabad. To much problem is there please arrange under pass in palamakula village, because no way to cross the road. This road goes to nehru orr via chinna golkonda. U turn is far 2kms away so vehicle are go to wrong route. So... Many fine's and wrong routes there... It's a accidental zone, please respond...
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                                S
                                shankarhobbes
                                from Bengaluru, Karnataka
                                Jul 20, 2019
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                                Address: 560032

                                I have fastag account no. : 21405027. Adequate balance is available. On 11 july 2019 and 14 july 2019 when passing through nhai fastag toll gate on nh 44 near kempegowda international airport, bangalore, toll screen is showing "blacklisted". So i had to pay the regular toll. Toll gate operator told me fastag is not updated. I called icici bank and they confirmed it is updated. Please check and advise reasons for the wrong blacklist display
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                                  Raja Bharath
                                  from Hyderabad, Telangana
                                  Jul 20, 2019
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                                  Address: 500080

                                  Hi sir/madam,
                                  I was double deducted on my fastag while coming to hyderabad at pantangi toll plaza. I was asked to go to other lane as the fastag exclusive lane gate didn't open. I had to wait another 10mins in the other lane before i was told to go. But after a while i got the sms of double deduction. How can they double charge a vehicle going in the same direction towards hyderabad within 10mins. Here are my transction id for your reference.

                                  1. Toll txn id: [protected] 07/07/2019 20:34:15
                                  2. Toll txn id: [protected] 07/07/2019 20.44.16

                                  I'm not disclosing any furtur personal details as instructed. Please take proper action.
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                                    A
                                    abcda
                                    from Bengaluru, Karnataka
                                    Jul 17, 2019
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                                    Dear nhai,

                                    Please help to resolve public issue on nh31. People are facing too much problem by illegal speed barkers construed on nh31. 21 speed breakers in just 18 km, and too much potholes in road also. Road location ghazipur - hajipur rd, masoom ganj, chhapra, bihar 841301 to manjhi-dumri-tajpur rd, fatehpur, bihar 841313. People are illegale encroachment the both side of road in rivilganj and encroachment by manjhi police station also on one side of road by parking the accidental vehicle
                                    Hi,

                                    Even after asking explicitly from the toll operator, he doesn't provide return ticket.

                                    Please see the image attached for more details

                                    illegal speed breakers and potholes on nh31 - Comment #3488557 - Image #0
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                                      S
                                      Shrujan Sinha
                                      from Noida, Uttar Pradesh
                                      Jul 17, 2019
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                                      Address: Near Indrapuram Ghaziabad, Gautam Buddh Nagar, Uttar Pradesh, 201301

                                      Respected sir/ma'am,
                                      It seems that there is an everyday routine of heavy traffic near delhi-merrut expressway (Ah 2). Being a college student even if i leave one hour before my college time, still i am not able to reach the college. There is always a heavy jam near the highway which cause heavy inconvenience to lots of people and being a law college student i am not able to concentrate on my studies because everyday my classes are being missed for which i am paying a gefty amount of fees. I hope you will look into the matter as soon as possible.
                                      From Tamilnadu NH Madavaram inner ring road new tollgate not maintenance fully damage no ambulance no toilet room I'm complaint already project manager Mr Arunprasad And Tnrd stop not responding please nesary auction by Rajinikanth bjp president Thiruvallur East district youth wing
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                                        kpanoopm
                                        from Chennai, Tamil Nadu
                                        Jul 12, 2019
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                                        Address: Chennai, Tamil Nadu, 600101

                                        Date of Incident: 11th July 2019 at 8:00 AM.

                                        While exiting the Chennai Bypass on Maduravoyal flyover to Poonamalle High Road towards Vellore/Bangalore, my car tyre was struck with a part of a Sinus Plate few meters before the exit ramp. This caused puncture of the tyre. The Sinus Plate material was around 4.5 " long and pierced my tyre.

                                        As sinus plate material is integral to the bridge expansion joint, I request concerned authorities to check the integrity of the bridge.
                                        +1 photos
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