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National Highways Authority of India [NHAI] Complaints & Reviews

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Last updated Feb 20, 2024
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National Highways Authority of India [NHAI] Phone Numbers

Phone
+91 11 2507 4100
3075
1203
+91 11 2507 4200
757
443
Fax
+91 11 2509 3507
+91 11 2509 3514

National Highways Authority of India [NHAI] Website

National Highways Authority of India [NHAI] Head Office Address

G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India
110 075

National Highways Authority of India [NHAI] reviews & complaints page 333

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R
Ravi Pratap Singh Gahlot
from Mumbai, Maharashtra
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fastag deduction fraud

Address:H.No.21 near shiv mandir ,village Tigipur Delhi -110036, New Delhi, Delhi, 110036

We were traveling from baghpat to delhi through Easterm peripheral highway they charged us through fast tag and they misbehaved with us by saying that my fast tag is blacklisted and they forced us to charge by taking cash and made us wait for 15 - 20 min on toll plaza.
You can verify it with going through the cctv installed there.
This caused us high inconvenience and trauma.
Both mentally and monetary.
Kindly...
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P
pkgupta123
from Delhi, Delhi
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subject: complaint against gharaunda toll

Address:Ambala, Haryana, 134007

Espected sir,
i am a resident of Ambala (Haryana). yesterday i was travelling to Panipat and when i was coming from Panipat to Ambala, the toll person charged Double money from me. As he said that there is no money in your Fast Tag and then i gave him Money.(Ticket no. 452E608D513061, Booth & Operation 06 & 00845, Date & time 22.05.2019 17:35, Vehicle No HR 01 AR 7327). i am attaching the following screen shots with this complaint,...
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Address:400005

Have noticed quite often that at the Kamote ( Mumbai Panvel ) Toll gate a few of the lanes are closed with PLASTIC ROAD seperation barriers due to non Functional toll computers . And one Mr Deviprasad toll operator was arrogant enough to say go and complain and do what you want .
As per the NHAI guidelines 'ALL GATES MUST BE OPERATIONAL "

The Kamote toll was closed few yrs ago, however toll is being collected from trucks.EXCEPT...
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K
karunakargrover16
from Basi, Punjab
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accidents at nh1 due to poor maintenance

Address:Patiala, Punjab, 140401

Sir i would like to raise your attention towards the increasing number of accidents at NH1 day by day due to lack of maintenance. The part where these accident happens falls between Rajpura and Ambala near Gaggal Heri village some kilometres before Shanbhu Village toll plaza. Obviously there are no lights over there so its difficult for the new drivers as a part of highway is left unmaintained since the highway was made by the contractor....
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H
Harisambath
from Chennai, Tamil Nadu
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double toll fee within 50 km

I'm Sambath Kumar the serving soldier of Indian Army and also I'm from Kallakurichi when I'm moving by a car from Kallakurichi to Villuparam there was double toll fee needed to pay in between the short distance. Distance between Kallakurichi and Sengurichi is 36 km but should need to pay double tax why this kind of roll should be followed by a toll service...
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R
Rrkc7299
from Mumbai, Maharashtra
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rate charged and heavy queue more than 6 minutes

Address:Nandanvan row house duplex part 1 Opp

The total highway is under repairing, every here and there is diversion. More than 70% road is rough. There is huge queue at toll plaza and due to repairing heavy traffic is there. Hence from any angle it is not worth for paying toll for it. The complaint form provided is also not have Sr no, it seems duplicate complaint book.
I think as long as repairing work is under progress. toll should not be charged.
Rajeshkumar Chavdabr...
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M
Mani Bals
from Mumbai, Maharashtra
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amount debited from sbi fastag even after paid manually

Address:Mettupatti plaza, salem, 636016

In Mettupati toll plaza, Salem, amount was charged manually quoting Fastag account was blocklisted eventhough we used it just an hour ago, then we paid rs 50. Later we got message that my Fastag account was also debited the return amount rs 25

While returning within 1 and half hr, i have paid manually for single journey and later charged in Fastag for return journey, totally of rs 75

This is not the first time...
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V
Vikash rahi
from Mumbai, Maharashtra
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regarding construction money of our buildings.

Address:GramPanchayat:- Lodhipur, Belaganj, gaya Bihar, 804403

We are very disappointed and upset with NHAI, GAYA, BIHAR.Last 2 year we are struggling to get the construction money of our buildings that have been aquesition as 4 lane of NH83 at Lodhipur, Police station number :-419 Belaganj, Gaya. we Request you to help us to get the money.
These are the applicant who are facing a huge problem :-
1. Uma Shankar sharma. Plot number 2752, land account number 399.
2. Ganesh Shaw. plot...
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P
Parth Raghuvanshi
from Mumbai, Maharashtra
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taken tax and staff got into verbal fight

I am a officer cadet of Indian Army and entitled to all facilities of Officer including CSD and rail travel. The staff on NH205 from chandigarh. The staff was very rude and didnt listen anything assuming that my ICARD was of NCC. Request immediate action. There has been a lot of cases of such incident but it halted after directions by supreme court but this was first time in last 2 year that i faced such problem with same icard and this should...
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S
Santosh Kuperkar
from Mumbai, Maharashtra
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too much dangerous road

Address:Pandesara, Surat, Gujarat, 394220

Dear Sir,
On the way of near Unn & Entrance of Sachin GIDC 3-Railway over bridges are too much dangerous. (Near Surat-Gujarat)

On way of going Unn to Sachin city, above mention all 3-over bridges are 2-ways. No body sure that, when heavy vehicle are come from which side. Too much difficult to drive on this way. Out of three roads, old road condition is too much poor. Old road is the too much near on the Railway track....
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D
D K SINGHAL
from Indore, Madhya Pradesh
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indore to bhopal toll booth allowing other vehicles in fastag lane

Address:92A indrapuri, Bhopal, Madhya Pradesh, 462022

I am travelling from Indore to Bhopal on regular basis, and faced waiting problem each booth on the way. They are allowing non-fastag vehicles in the row this is taking time. There is no use of putting tag.
On complaining to staff working at toll booth, they misbehave with us and tells that all is allowed, or false statement that their tag is blacklisted, but those vehicles not having tag
Please look into the matter or othrewise...
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S
Sabujosekanichai
from Chennai, Tamil Nadu
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non distribution of free passes from paliyekkara toll plaza(thrissur,kerala)

Address:Kanichai House,"Rose Palace",Paliakkara,Chittissery(PO), Trichur(Dt), Thrissur, Kerala, 680301

My house is hardly 600 metres from Paliyekkara toll plaza. As far I know, free passes were issued for residents within 10 km radius of toll plaza.

But the passes are not been issued for new vehicles. Even though application has been taken, they are not issuing free passes, causing heavy financial burden and unnecessary delay at the toll.

I had pass for the earlier vehicle, but when I changed the car, the authorities...
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J
Jatinder Virmani
from Noida, Uttar Pradesh
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fastag - double charging

Address:147001

I am holding Fastag vehicle no PB11CJ5040. Today when my fastag was low on balance I paid cash Rs.130 at the counter on Patiala to Sangrur toll plaza vide ticket no.[protected] at 11.38.22 hours, Soon after crossing the toll I made a recharge in my fastag for Rs.1500 and I got SMS that a sum of Rs.85 has been deducted from my fastag on 11.38.53 hours...
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D
Dalpath singh
from Mumbai, Maharashtra
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always block and jam packed

Address:Attibele toll plaza, Bangalore Urban, Karnataka, 562107

Hi I'm a daily user of Attibele toll plaza, which is between karnataka and tamil nadu. It's always packed and it has the worst staff I have ever seen in any toll plaza. I usually take 25-30 minutes to cross this toll plaza. Have complained about this to toll plaza office but no action has taken. Recently many off the daily users face this problem and it's been hectic to cross this toll. Request you to please see into this matter....
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S
Shyam Vohra
from Agra, Uttar Pradesh
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fastag service at toll plaza

Address:Bulandshahr, Uttar Pradesh, 203205

I am using ICICI Fastag in my Car for last 2 years.
But as when I started using Eastern Peripheral Expressway I am totally fedup with the Fastag facility at the Toll Plaza.
I daily travel and cross Bilakbarpur Toll Plaza.
I have a complaint that I am paying duplicate toll charge, one in cash and other one from my fastag.
Problem is that toll charge is Rs.15 but the amount Rs.105 is regularly deducted from fastag...
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H
Hirfan
from Delhi, Delhi
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regarding monthly pass renewal

Address:42, Police station street, Vikravandi, 605652

I low income person, so I can't able to keep sufficient fund in fasttag account, due to i forget montly renewal, i went to vikravandi tollplaza, they took single trip cost 80rs from my minimum balance fasttag account.why they not take 150 rs as a monthly pass amount to renewal from that fasttag minimum balane . Due to they takeing trip cost instead of monthly pass amount we are getting huge lose and we mentally affected, so Local pass should...
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Address:Bangalore, Karnataka

Date : 07/06/2019
Time : 10:01:21
Toll ticket number :[protected]

We were stopped from travelling on a toll road, nelmangala tumkur national Highway on 07/06/2019 to allow zero traffic to Mr. Parameshwar D.C.M Karnataka. The toll ticket number is[protected]. After covering around 100 meters on the toll road all the vehicles were stopped by the police and forced to travel on the service road. We were told that this...
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K
Karan Singh Chouhan
from Noida, Uttar Pradesh
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nh 43 district katni !

Address:Karan Singh Chouhan Ex. President District Congress katni Dubey Colony katni (m.p.), Katni, Madhya Pradesh, 483501

करण सिंह चौहान
पूर्व अध्यक्ष जिला शहर कांग्रेस कमेटी कटनी
दुबे कॉलोनी कटनी (म.प्र)- मो. [protected] mail [protected]@gmail.com
=================================================================
पत्र क. 25/2019 दिनांक - 03/06/2019
प्रति, br...
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S
Sandhi Singha
from Kolkata, West Bengal
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bad highway conditions of newly constructed highway nh 12

Address:741126

Dear sir,

With due respect to you, I am complaining regarding the bad conditions of National Highway 12 (Previously NH34) at Bethuadahari Statue More area of Nadia district of West Bengal state. This highway was reconstructed and rejuvenated just few months ago.

A picture has been attached for your reference.

Request you to take immediate course of action in this regard....
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Address:Salem - Kochi Highway, Paliyekkara, Chittissery, Kerala 680301, Thrissur, Kerala, 680684

I am a physically handicapped person and was availing free fast tag facility for my modified car registered as "invalid carriage" (Vehicle no. Kl 64 e 9814) at paliekkara toll plazaa, thrissur district, kerala state. But about two months back, i was not allowed to use the fast tag lane. The reason cited was that the vehicle had low balance. Following my complaint, the toll plaza authorities have taken up the matter with higher authorities....
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