National Highways Authority of India [NHAI] Complaints & Reviews

I was passing from surajbari toll plaza they charged twice one on fast tag and cash both.
I think there is no balance in my paytm wallet so paid cash on toll plaza but when i came to home i noticed that they charged twice for single pass one on fast tag and another on cash.
They give cash receipts but vehicle number is gjnew2019 written despite there was number plate on my car.
On speaking with manager he said you can do what ever you like.

When i was passing thru surajbari toll plaza, kutch, gujarat
Employee charged two times for toll fees one on fast tag and cash also i think there is no balance in fast tag so gave cash but after reached home i noticed that they charged twice for same toll booth.
On speaking with toll plaza manager he said you can complaint any where you can do what ever you like.

Nh 48, towards pune.
Waited for 7 minutes in queue on toll. As per law, if i wait for more than 3 minutes, they must allow to cross. I have waited for more than 6 minutes. I had faced it 10 times on the same toll. Attaching a video for the same. Hope it will be addressed soon. Thanks in advance for resolving it. I will really appreciate it. Thanks!!

Fasttag is used to reduce time on travelling, i was at hattargi toll plaza in fast lane
But i was asked for money as their equipment was not working properly and even the non-holders of fasttag entered the lane
When we (Fasttagers) enter in money lane we are not scanned for the fasttag even if they have equipment.
Please look into this.

The Nagpur-Amravati(Maharashtra) NH-6 Highways have three toll plaza i.e Nandgaon peth, Karanja and Near Nagpur city. These tolls have insufficient manpower recruitment all the time.
There is a huge loss of fuel and environmental pollution due to the worst administration on the toll. The vehicle stops there more than 10 min much time that contributes to carbon emissions. Please look into this seriously otherwise we need to take the judicial action against you.

Toll tax rate has been increased from 60 to 65 rs one side, however the highway road condition are very poor. It seems that no money has been invested by government on the nh highway.
Why government is not looking on the road conditions. Normal peoples are paying money at toll tax, where this money is going if it is not bring used for road construction.
Why government is making people fool. It is our own money which we are paying to government for nh construction.
I request you to plz go and see the nh condition specially from manesar to bhiwadi area. They one you will realize the real pain on people. Only seating in a ac car and big big house government cannot under our problem. Just go in the public places and understand the real pain.

This is at NH-56 Lucknow Sultanpur newly built 4 lane road at Road No.1 BHEL TOWNSHIP. Unavailability of any source for crossing of road make thousands of people daily to risk their life and cross the road to meet their daily requirements.I have personally seen or witnessed lots of accidents because of not providing proper crossing.so this is a humble request to entertain it as soon as possible.It making danger for many lives day by day

Enroute from bulandshahr to ghaziabad the toll plaza near sikandrabad doesn’t have a dedicated lane for fastag users. Its a routine that all trucks or small vehicles without having fasttag enter into the fastag lane and thus create delay. Thus the people with active fastag sticker have to wait for same period as in non fastag lane. So what’s the use of having a fastag... My petroleum dissipation remains the same and the delay is also the same.

We have to wait 13-20 minutes at neemrana toll plaza (Nh 8).
There is always toll plaza operators short.
2-3 toll gates are always closed.
When we talked to the manager, he said complaint any where i don't care
. There is long que.
It too tuff to wait for 20 minutes at 45 degree temperature. There is a que of 35-40 vehicles.
2-3 toll gates are always closed.
There are 2-3 buses waiting for a long daily. Please do the needful. General public facing problems daily
Thanking you.
Sataypal singh ([protected])

I travel to delhi once in a week and all the the i face long queue on the toll plaza of g. T. Road, nh-1, near toll plaza, bastara, gharaunda karnal. I have a fastag on my car but to cross the toll we still stand in queue. They force to the people to pay. Many of people face the problem. So i request you to please solve this issue as soon as possible.

On national highway 9 on bhavdeen toll plaza i waited for more than 15 minutes and when i asked them for 3 minute rule they become violent and asked me to just pay. Moreover there wse written 55 rs for toll of one side and they charged me 60 rs and when i asked them about this they said"dimag khrb mt kro".. Such a intolerable behavior of staff and in last his words"vinod nam h mera kuch kr skte ho to or lo".

I kulbhushan, writing this mail to apprise you about the condition of rohaj-rajdeep's kiratpur sahib-nangal-una toll. I am frequent user of this road and pay 57 on every time whenever i passes that toll. But i am really astonish by seeing the dilapidated condition of that patch. Its totally bumpy road and in between there are many path holes. Need to know why have been paying toll? If we can't get smooth road and its not for this year i have been seeing it for the last 3-4 years. They just repair or put patched instead of maintaining the whole patch

I hope you would understand my concern and act appropriately

The toll operator take cash and do not give receipt they are thefting the toll collections. I have bee. A frequent user of the route and this is going on since quite sometime. Kindly look into the same. Further if you ask for receipt they’ll not give correct information and charge more instead of giving one way receipt they’ll give return journey receipt and collect more money from user.

Road widening work of national highway 275 is carrying out in channapatna town, ramanagara distict. Its been an year since drainage work across national highway is in the same state. I, e it had stopped at one point near chikkamaluru, channapatna., drainage water of major portion of town is entering into residential area through this incomplete drain. If the rain comes then drain flow will be much higher, forming a filthy pond, so mosquitoes are breeding at a faster rate and also too much filthy smell. Its very to difficult to live in this atmosphere, and also in fear of getting diseases. Kindly address this issue at the earliest.

I visited rajpura (Pb) on 29-5-19, during my journey i paid 70 rs toll charges at ghaggar toll plaza (Km211.000 on nh-01), gst -06aamcs1879g1zz, ticket no. 4bfb019f113030 at booth no.03 &00197 at 19:02 for vehicle no. Ch01bt 8707. During my return journey which happened within 5-6 hours, i showed toll ticket to booth operator and asked him to charge 35 rs as the return journey was within 24 hours, he misbehaved and charged 70 rs for return journey, details of which are ticket no. 57249cbf113100, booth & operator : 16 & 00050, date 29-5-19, time 23:28. Kindly intervene as they used to do it with every passenger whoever buy toll tickets for singles side at once but return within 24 hours, i would also like to mention that they failed to collect toll from fast tag and asked for cash...in case of fast tag it would have not been happened... Kindly do justice to common public and take action against guilty.
Thanks

Respected sir on toll tax shreenathji udaipur toll gomti chaurha i waited more then 4 minutes on tolltax then i said i wont pay tax its more then 3 minutes they rudely bahaved with us & said there is no such rule & contact us on highway authority or give us letter written by authority n said we dont belive such rule u have to pay tax orelse we wont let u go please co operate with us

Hi team,

Please resume work of nh-58 roorkee - haridwar highway 4lane, day by day trafic jame road condition is worst in haridwar due to 4 dham yatra, weekend tourist, ganga snan. Please start this highway work in fast mode, we local people suffers alot in daily life, no of accidents increased.
No nhai proper care of haridwar highway.

Regards
Robin

Sir
Nhai awarded the four laning of nh no.163 between yadagirigutta to warangal to l& t construction in the year 2015. The distance is 99 kms. Its supposed to complete by december 2018.

The work is not yet completed even after a reputed company like l& t instructed with the work. Many accidents taking place because of the oneway traffic on the incomplete road.
I request to expedite the construction work and make available the road to general public.

Yours sincerely
Venkateswara rao.

Today at Rasampalayam toll plaza, the operator collected cash of ₹45/- telling that my vehicle fastrack is not scanned. But after paying and after sometime I got the message that my fastrack wallet was debited. I enclosed the message I received and the cash collection receipt for ₹45/-. Please look into it and return the ₹45/- to me. It caused unnecessary delay.

I was travelling from hyderabad to vangoor village. I took the toll ticket at nhai kadthal toll plaza for up and down journey. Where the nhai having online entry in the system they have made to wait for 10min to show me the slip where i lost the slip and using the abused words at me and telling to pay the amount. I request you to take action on them.