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National Highways Authority of India [NHAI] Complaints & Reviews

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Last updated Apr 14, 2024
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National Highways Authority of India [NHAI] Phone Numbers

Phone
+91 11 2507 4100
3080
1208
+91 11 2507 4200
758
443
Fax
+91 11 2509 3507
+91 11 2509 3514

National Highways Authority of India [NHAI] Website

National Highways Authority of India [NHAI] Head Office Address

G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India
110 075

National Highways Authority of India [NHAI] reviews & complaints page 351

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R
Raghav Ashok
from Aligarh, Uttar Pradesh
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g. t road to make four lane from aligarh to kanpur

Address:Aligarh, Uttar Pradesh, 202001

महोदय
में ये जानना चाहता हु की g. T road को अलीगढ से कानपुर तक चार लेन करने के लिए जो भूमि अधिगृहण किया जा रहा है तो औधोघिक क्ष्रेत्र के लिए कितने रूपय मीटर वर्ग से निश्चित किया...
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While travelling from rajahmundry to vijayawada via nh16, i have found large potholes on roads which have caused serious damage to my car for which you people wont care or it might have lead to fatality and again you people wont care/concern about me.

Already compliant has registered by me at ethakota toll plaza.

I request you to take necessary action for patch works with fine quality which will last for few...
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P
Ptl_Alok
from Kheralu, Gujarat
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making uneven roads on vadodara bharuch highway

Address:Vadodara, Gujarat, 391243

Hello,
In this days, maintenance for road has been going on from last couple of weeks on vadodara - bharuch (Old national highway -8) near varnama village, they have make two lanes with renovated, but one lane is as it is. So, it is uneven between this road and we are mostly using two wheeler, and it is too much difficult to cross road with highly traffic road.
It is requested you to make hole road renovat once. Even it is...
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Y
Yashovardhan Charan
from Vasai-Virar, Maharashtra
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nh 11 road is not complete, work is on progress but they are still charging toll

Address:Jaisalmer, Rajasthan, 345031

On jaisalamer bikaner highway nh11 between chandan and lathi, flyover is not yet completed.. Work is in progress.. But they are still charging toll.. Not only this.. There are other patches also on which work is going on and they are charging toll since a month. I hope strict action will be taken in this regard.. And you will look into this matter....
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I
I S pandian
from Chennai, Tamil Nadu
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sudden road level lowering from wheels base

Address:600088

Sir thank-you for opening this social media for nhai interaction when we travel along trichy to chennai national highway before ulundur petta tool gate that is 202 km toward chennai there is bridge exit gate, i found a vehicles base get affected and fire raised due to low ground clearance and high get depriciated that vehicle no tn 20 cx 7317 i think dated 28.01.2019 night 2200 hrs like this many vehicle get affected please take a inspection...
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V
Vicky3222
from Chennai, Tamil Nadu
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chennai bypass expressway.

Address:600052

I was threat to pay toll amount by gundas at porur toll plaza. I raised question why should i pay because there is no common facility at the toll plaza not even a name board for the toll, no ambulance, no barrier, no fasting etc..
But still they collecting toll everyday to ennumber of people. This is my last hope of problem kindly take necessary action....
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J
Junas Davy
from Krishnarajpet, Karnataka
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tall collecting at pampampallam, walayar tollways, walayar wadakkanchery

Address:Thrissur, Kerala, 680020

My car had an fast tag at above toll they collected 90 rs. Up and down. But already my tag collected rs. 60 from my account. (Axis bank) i complainted there they people didn't refunded me they shouted me. My vehicle no. Is kl-08-bq-7031. They did a fraud thing that they given me receipt kl-08-bq-7021. 7021 is an bike his name is sivaraman i here by attaching images. So i need the refund give your replay by mail my mail id [protected]@gmail.com...
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Address:517526

Road work is not completed from tirupathi to chennai national highway and toll charges are levied to the customer commuting between renigunta and puttur. Road condition is at its worst state and bridge work is not completed. No barricade work is done along the stretch and lot of work is pending. Beside this the toll is being collected. As per rules of nhai, if the road is not completed, toll should not be collected.

In toll...
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A
Ajaysos1414
from Dehra Dun, Uttarakhand
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toll plaza fraud

Address:Shivpuri, Madhya Pradesh, 208017

Hello Sir

I am a truck owner. My truck has a legal carrying capacity of 28000 KGs plus 5% excess limit that adds up to 29400 KGs. Today my truck was carrying 29100 KGs and it was stopped at Purankhedi Toll plaza in Shivpuri, MP. They said it's overloaded and it can carry only 28000 KGs. I called NHAI. They said the 5% excess carrying capacity rule is scrapped. Now I searched various platforms for the clarification. I found...
+1 photos
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M
from Delhi, Delhi
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non-functioning of fastag

Date :[protected]
Time : around 15:15 to 15:30 hrs
Place : rajchandrapur toll plaza, west bengal (2nd vivekananda brdge)

Complain: fastag did't work during return journey. It worked during onward journey at 09:44 am.

Also, any proof related to non-functioning of fastag is not delivered at the toll plaza counter, which may be used later with appropriate authority for resolution.

Such...
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R
Ravi Chandrasekaran
from Bengaluru, Karnataka
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double charges both fastag and cash collection

Address:Bangalore, Karnataka, 560037

Hi the Bangalore airport toll is deducting money through FASTag and collecting cash. When went through FASTag lane it said invalid tag but after payment of cash later few mins auto detected through FASTag. This happened both onward and return journey. The toll collection people don’t care or can’t do much.

Event Details:
On 24th Jan while traveling to Bangalore International Airport in the Devanahalli Tool I went...
+2 photos
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Z
Zack patrawala
from Valsad, Gujarat
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long waiting to clear the shyamakhayali toll

Address:370201

Since some weeks it takes at least 15 to 30 minutes to clear this toll plaza. Yesterday it took almost an hour to pass through the toll. Time was 4 pm onwards going towards kandla. Humble request to please do something. Just imagine the fuel wastage. If every time when one is passing by this toll and have to wait at least 15 minutes and the situation is getting bad. They collect 60rs and we waste fuel worth 120rs in waiting. This is a joke....
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S
sachopra
from Bengaluru, Karnataka
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toll charges on fake slip and waiting of more than 1 hour at toll gate

Address:131001

Hi,
I had traveled from ghaziabad to kundli, using epe. At duhai gate, i was given a hand written slip, which was fake and on kundli toll, there was waiting of more than 1 hour as only two toll counters were operational. The complaint was raised by me at the toll gate, but was ignored and i was threatened to pay the toll.

I paid inr 70 as the toll, but whats the use o[censored]sing expressway when the amount of fuel and time...
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P
PaddyBansi
from Mumbai, Maharashtra
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corrupt practice, favoritism, unethical acts

Address:122017

Npci - national payment commission of india is a govt organization backing & supporting the digital payment platform by creating - bhim & upi - mobile payment apps.

Nhai - national highway authority of india - again a govt organization.
1. Nhai is not supporting the govt banks & npci for digital payments thru govt backed apps.
2. Nhai is not disclosing the complaints platform for such complaints. Regret, if the...
+3 photos
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Y
Yugal kishor sahu
from Shivpuri, Madhya Pradesh
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didn't accept the digilocker issue id card

Address:491441

I am currently living in rajnadgaon of the chhattisgarh state. On 26 january 2019 i am coming from durg to rajnandgaon by national highway in between them ashoka highway has comes. I showed them digilocker issue id of driving licenced as well as adhar card but the declined to accept the digilocker issue id card and charge me of rs. 90. As per the order issue by the supreme court of india id cardb issue by digilocker is valid. I have attached...
+1 photos
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D
Dinesh Varade
from Pune, Maharashtra
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khed sonar expressway ltd, hiwargaon pawasa toll booth.

While coming from pune to nashik, the toll company forcefully took cash even though d amount was paid by fasttag. The toll payment through fasttag is discouraged by the toll collection agency for the very obvious reason of not showing it in to the account defeating the digital india concept of modi government.
I paid d cash vide receipt no. [protected], my vehicle registration number is mh15ej0369, time.. 13.30 on 26th jan 2019. At...
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B
Bhanwar Rajawat
from Jaipur, Rajasthan
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deducting amount

Address:Kota, Rajasthan

Dear sir,
I am from kota rajasthan. I just passed from kota bypass toll plaza. Issue is that at this bypass plaza kota vehicle is toll free but from my fastag deduct 60 rs.. Why?.
Can you suggest me that how i will get money return or i have to regiter complain for this at my police station for deducting my amount without my permission.
I share photo of deducting amount sms from fastag...
+1 photos
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Y
Yogesh9926
from BURHAR, Maharashtra
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waiting more than 5 minutes

Address:Mathura, Uttar Pradesh

Sir plaza employee argued and started to ask for fight
When we ask for free toll just after 5 to 7 minutes
We were in queue from last 10 min
Only one whecle was before us
Toll emplyee said we they dont follow any rules
And they will sieze my car.
A person little fat a chandan on head started using loose words.
Vehicle mp 53 ca 4050
At mahuvan toll plaza
Ticket no. Eq1j0284br...
+1 photos
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B
babu1972
from Pune, Maharashtra
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fastag lane misusing

Address:Medak, Andhra Pradesh, 502001

Fastag lane at kamkole toll plaza of nh 65 operated by deccan toll, is being misuse by allowing all other vehicles due to which people like us who are having fastag are suffering. Every time i visit there, at least 10 to 15 minutes of time is spoiled. And the staff are also not active. So please instruct them to allow only fastag vehicles in fastag lane, or keep a board saying no fastag lane at this plaza....
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M
Maheswar Rao
from Udupi, Karnataka
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10 rupees coins are not taking at toll gates

Address:560075

Dear team, this is maheswar from bangalore, i bring to your kind attention that 10 rupees coins are not taking stating that it is not valid but some tolls are giving as a change and we are taking, i am traveling from bangalore to andhra pradesh on[protected] @ 20:55 hrs nh 67 dc palli toll pizza and ticket number is[protected] booth operator no b-03 mr. N venkat and his superior is arguing the about 10 rupees coins stated that it is not valid...
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