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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 352

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R
Rakesh dhall
from Muzaffarnagar, Uttar Pradesh
Feb 8, 2019
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Pl ask concerned person to give order for repair work on road between rampur bypass to joya.. At many places road is in very bad condition... Also cleaning of drainage point at regular intervals.. Lot of pressure on the road during driving.. Risk of accidents and damage to the vehicles is much especially in night.. I have sent request for it in the past also but no result... Dr r. K. Dhall
Mar 09, 2019
Updated by Rakesh dhall
No action taken so far to repair road between Rampur bypass to Joya...Pl ensure for repair work
Mar 16, 2019
Updated by Rakesh dhall
Patch work for the repair of damage road started 2 days before..still lot of work remaining...expect person/engineer must see the road condition...at many places raw areas are there...require thin layer of tarcol mixed fine grinder pebbles to avoid further damage of roads and smoothing of road surface...I am happy that work is going on.
Mar 19, 2019
Updated by Rakesh dhall
Still thin layer of Tarcoal mixed with thin bajri required at many places...It will smoothen and save it from further damage due to rains and passing of heavy vehicles..Pl take message action immediately with the help of competent engineers...Thanks...Reply...
Mar 23, 2019
Updated by Rakesh dhall
No feedback in spite of submitting complaint and several reminders.regarding N H 24...reply
Mar 27, 2019
Updated by Rakesh dhall
No reply from concerned person to update regarding Nh4 condition between Rampur bypass to Joya..Pl call at [protected] between 11am to 1pm...Dr R.K.Dhall
Got no feedback regarding my complaints for NH24 Between Rampur And Joya...Pl see my previous complaints and Do need ful as early as possible. Reply...Dr R.K.Dhall
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    Babu Lal Mali
    from Singrauli, Madhya Pradesh
    Feb 7, 2019
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    Address: Chittorgarh, Rajasthan, 311001

    Repected sir,

    Toady i was going to indore by car no. RJ06- CC-5916 on NH79 nimbahera TOLL PLAZA LAN NO. 3. When i was showing my disability card but they all TALL members don't get my Disability card and also they denied awarness about that card. They told me that govt. Allowe that services but we couldn't affored any kind of card. So plz request to you plz look into the matter and do needful help...
    Operator ID:- 2126
    TICKET NUMBER :- PHASCB393015A7

    Regards:-
    Babu lal mali
    [protected]
    +2 photos
    R/sir
    rohtak bhiwani road(vill. Lahli to Kalanaur).
    Road maintain Dec.2018 but today condition very very bed.
    Maintenance properly NH.
    Thanx

    not accepted my disability card by nimbahera toll manager - Comment #3346042 - Image #0
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      H
      H S Mohanty
      from Angul, Odisha
      Feb 6, 2019
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      Address: Cuttack, Odisha, 753008

      I own a patch of land bearing kahaitan no.230/496 mouza - bhogara, tahasil - athagarh, dist - cuttack, odisha.in the process of broadening of nh 55 (Old nh42) a portion of my land has been acquired by dhenkanal piu of nhai and structures constructed over my land without payment of compensation. Moreover, a portion of boundary wall of my land has also been demolished in the process of broadening work. Though the matter was brought to the notice of the concerned project director in writing, through his official whatsapp and over telephone it remained unheeded and my issue is yet to be addressed. Kindly resolve.
      Ms snehashree mohanty
      Mathasahi, tulsipur, cuttack-753008, odisha
      Mob: [protected]
      Sir my name J karthigueyan I am Exse rviceman I living in gorimedu puducherry for 40 years sir i went out side gorimedu puducherry tollgate they collect tolltax everytime eventough exserviceman were Exempted from tolltax the toll employer behaved in local way and collected tolltax and not giving respect to any ex serviceman
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        K
        Kanishk Mishra
        from Khandwa, Madhya Pradesh
        Feb 5, 2019
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        Respected nhai authority,
        I am from rewa (Madhya pradesh) 486001. Myself kanishk mishra_ [protected]
        I want to ask that what is your duty??
        I just want to say in simple manner that you are not doing your duty sincerely.. So because of word limit i conclude myself that the route from kota to shipuri about 115km is the worst#
        But the tolls are doing their work by charging rs2 for 1km each.. So please don't eat your own nation...
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          jtjignesh
          from Mumbai, Maharashtra
          Feb 5, 2019
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          We generally go to chennai from bangalore and always get stuck at sriperumbadur toll gate as they allow every one in fast tag lane and there is no restrictions. All other toll gates have barricade before entering the fast tag lane to chek the tags but here there is none on asking them they say we cant help it the locals dont listen to us and who will manage this huge traffic
          +1 videos
          नेशनल हाईवे 27 बारां से कोटा का मार्ग पिछले 1साल से भी ज्यादा समय से खराब है । जिसके चलते यहां आए दिन कई दुर्घटनाएं होती ह। यह रोड पर कई फ़ीट गड्ढे बने हुए ह। जिसकी वजह से कई लोगो की मौत इस रोड पर हो चुकी ह। कृपया इसे जल्द से जल्द सही करवाया जाए।। और जब तक सही ना हो तब तक यह का टोल न लिया जाए।
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            S
            Siddalinga Swamy
            from Mumbai, Maharashtra
            Feb 5, 2019
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            Address: Mandya, Karnataka, 571448

            Dear sir, this is a complaint on behalf of 2 of my friends who fell of their bicycles at bellur cross toll booth on bangalore-hassan expressway. There is a deadly water drainage grill which is parallel, instead of horizontal grill. We had witnessed in 2017 one cyclist fall here as his front bicycle tyre went inside the grill. On 3rd feb 2019, another cyclist friend again fell prey here. Its unfortunate. We cyclists would have done lot of hardwork to build our stamina. But, such fallsa re tuff on us. This time, my friend broje a few of his teeth and his upper lip was cut open.

            I honestly request the authorities wake up and immediately change the grill to horizontal instead of vertical.

            Full address of the toll booth is here:
            Devihalli toll booth at bellur cross on bangalore hassan expressway.
            +1 photos
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              K
              krishnamoorthy venkatesan
              from Coimbatore, Tamil Nadu
              Feb 4, 2019
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              Address: 600099

              I purchased 1litre water bottle - 35rs.
              At highway nest mini
              In tamilnadu, chennai, surapet toll both nearby.

              When i asked shop keeper he said national highway govt only mentioned to sell all products at high cost.

              Is it a democratic country where national highway opens shop and sells high price???

              Moreover all products at these shops are greater than mrp amount.

              Hence requesting concern department to address this issue at the earliest.
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                K
                kcpower86
                from Kotdwara, Uttarakhand
                Feb 4, 2019
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                Address: 321404

                Respect sir
                Sir nh123 between uhcha nagla to dholpur construction is going on from last five years. This highway is maximum complete but a bridge on railway in roopwas town was pending, due this a very large traffic jamming created daily in roopwas railway crossing four to five time's during a day. This jamming cleared by help of police and local person of rupbas in minimum two to three hours during each jam. If highway overbridge is complete es soon as possible than a lot of stay time on railway crossing reduced and save burnning fuel by each vehicles (Two wheeler to trucks and bus. And also we protect environment by pollution that exhaust by vehicles. This railway crossing jam length some times is more than one kilometers on each side.
                I humble request to you please complete this bridge timely and gives help to save fuel, environment and jamming time.
                Thanks
                Kc sharma
                Feb 09, 2019
                Updated by kcpower86
                Respect sir
                Sir nh123 between uhcha nagla to dholpur construction is going on from last five years. This highway is maximum complete but a bridge on railway in roopwas town was pending, due this a very large traffic jamming created daily in roopwas railway crossing four to five time's during a day. This jamming cleared by help of police and local person of rupbas in minimum two to three hours during each jam. If highway overbridge is complete es soon as possible than a lot of stay time on railway crossing reduced and save burnning fuel by each vehicles (Two wheeler to trucks and bus. And also we protect environment by pollution that exhaust by vehicles. This railway crossing jam length some times is more than one kilometers on each side.
                I humble request to you please complete this bridge timely and gives help to save fuel, environment and jamming time.
                Thanks
                Kc sharma
                Dear sir,
                I am complaining for NH27 road from Kota to Baran. I just wanted to tell you that it is in worst state (large no of jurkes on it) & we are facing the problem from that. As at SIMLIYA Toll Plaza full amt is taken but the road service is very poor.
                Kindly make the road as soon as possible.
                Thanks
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                  J
                  Jude Sunil
                  from Sivagiri, Tamil Nadu
                  Feb 4, 2019
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                  Toll charges own board vehicles carrying disabled children
                  Namaste sir, my son has cerebral atrophy and has multiple disabilities including vision loss, paralyzed and unable to speak, we have obtained the govt disability card with more than 90% disability. Toll charges for disabled children like my son cannot drive vehicles at any time, however the recent amendment of toll charge exemption doesnt consider disabled children. Please refer : http://tis.nhai.gov.in/Admin/pdf/[protected]PM08_8861.pdf modification of vehicles cannot be made to children since they need to be completely carried on hand and helped. Like many other parents we request to consider the request to waive off toll charges under honest below conditions 1. Vehicles carrying disabled person with valid govt proof such as car 2. Own board vehicles carrying disabled person fasttag and rc cannot be under minor children's name, but if parents of such children has their own vehicle then they should be considered to get waived if they are travelling with their children. Request your kind intervention to help people in need who are already helpless
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                    S
                    swamishr
                    from Chennai, Tamil Nadu
                    Feb 3, 2019
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                    Address: Tiruvallur, Tamil Nadu

                    The toll plaza situated in between tiruttani & tiruvallur has a separate "fastag" lane. But it is not in operation. The staff always say the facility is not available & ask the vehicle to go through the regular lane. But even in this lane, there is no electronic payment facility available. I have been facing this issue for 3mths when i travel in this route.
                    Dear sir/Madam Am from Kurnool, AP
                    Near chennanma circle opp Andhra bank road is damaged half of the road vehicles are going very difficulty on 3 spots same position on service road, please make good surface. Already i had informed to Muncipal Corporation, they told it's related to NHAI.

                    fastag lane not in operation for many months - Comment #3341312 - Image #0
                    fastag lane not in operation for many months - Comment #3341312 - Image #1
                    N.H. 27 Abu road to Pindwara is so bad pin code 307023 Sirohi Dist.

                    fastag lane not in operation for many months - Comment #3341510 - Image #0
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                      M
                      MadhuSiddappa
                      from Bengaluru, Karnataka
                      Feb 3, 2019
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                      Address: Bangalore, Karnataka, 560045

                      There are 2 tollgates between bangalore and tumkur in karnataka state. Passing through both the toll gates is rs 35. But fast tag is deducting rs 20 at each tollgates. This is cheating the customers using the fast tag. Please take appropriate actions.
                      Also these two tollgates ate very pathetically maintained. It needs 15 mins to cross each tolls even if you have fast tag. I dont understand the use of fast tags lanes in these toll gates.
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                        I
                        Inderraj404
                        from Nilokheri, Haryana
                        Feb 3, 2019
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                        Address: New Delhi, Delhi, 110091

                        Dear authority,

                        I am very disappointed to see very much mismanagement at this toll. Staff behavior is also very rough. The karnal management don't know the nhai rules when i ask them "is these any provision to free toll for 2to3min if toll booth has pack with 1km. They said" these is no rule like this". I wait 30min to cross the toll. It's a harassment for mine by facing this kind of mismanagement.

                        I request you, kindly take a action for betterment.

                        Regards
                        Inder raj
                        Social activist
                        Mayur vihar phase 1. Delhi.
                        Contact [protected]
                        Date:[protected] at between 4:30pm to 5:15pm.
                        Dear sir,
                        I have send some pic of your rules.
                        Please check the pic. & give me a reply this rule is Wright / wrong

                        Please give me a reply on my mail I'd :[protected]@gmail.com

                        I have waiting for your reply sir.

                        mismanagement at toll located at nh1 karnal haryana - Comment #3341932 - Image #0
                        mismanagement at toll located at nh1 karnal haryana - Comment #3341932 - Image #1
                        mismanagement at toll located at nh1 karnal haryana - Comment #3341932 - Image #2
                        mismanagement at toll located at nh1 karnal haryana - Comment #3341932 - Image #3
                        From bhopal to indore there are almost 4 tolls in which there is fastag lane but the tolls allows non fast tag vehicle to the fast tag lane and also they take cash payment in that lane without any penalty...if this is the way then what is the use of fastag...please look into this matter as this will not lead to motivate for the fastag
                        From bangalore to Haveri, and back from there, fastag not working at all. No seperate lane operational. Everyone enters that way and pays physically. No security deployed. In some places, securities inoperational... Please look in to the matter. Fastag sensors are not working too. It is manually done...
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                          Madpuria Jatt
                          from Gurgaon, Haryana
                          Feb 3, 2019
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                          Address: 12104

                          The local facaulty posted on tolls they use absive languange nd disrespectfull behaviour with car owners they show that they are local and if need they will beat you up. I m travelling on eastern pariferal expressway i entered from bilaspur and exit on chainnsa exit there huge traffic in a single row. Two rows are closed 15 to 20 min taken to cross the barrier.. When i asked there was rule of 3 minutes they denied nd use abusive language and saying you dont know who we are.. Please take action on this type of facaulty and dont post local facaulty on toll
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                            Samuel Anthony
                            from Dimapur, Assam
                            Feb 3, 2019
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                            Address: Visakhapatnam, Andhra Pradesh

                            The toll gate at aganampudi, visakhapatnam has been cleared off not to collect taxes by the high court, but still they are levying heavy charges. Kindly look into it!

                            Misbehaviour of 1 ms lakshmi at the sheela nagar toll plaza is very demeaning. Kindly take strict action as this is not a good precedent. The toll plaza people are not taking 10rs coins and in return shouting, demanding & misbehaving with the customers. Kindly look into both the issues.
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                              A
                              Ajju77
                              from New Delhi, Delhi
                              Feb 2, 2019
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                              Address: New Delhi, Delhi, 11036

                              Sir road are damage at samay pur flyover via mukrabachok to swaroop nagar.
                              2, there are one big pot at nh 1 near nagli puna flyover via nagli puna to alipur shani temple
                              3 road are not level near nala of budhpur village, vehicles are jumped here
                              4. Divider are fully damage near shani mandir
                              Sir please take needfull step

                              Ajay kumar [protected]
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                                mahabasha
                                from Rasipuram, Tamil Nadu
                                Feb 2, 2019
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                                Sir,
                                With reference to above subject, my vehicle no is ap28ta 3513, it is light motor vehicle (Lmv) but at buchireddy palem toll plaza (Section : km 695-to 741.95) in nellore district in andra pradesh, contractors name bscpl, they collected lcv charges, we requested but they had given irrespective response, toll ticket no [protected], dated on 17.01.2019
                                Hence we requesting take the necessary action plz

                                Thanking you, sir

                                Yours faithfully
                                S. Mahabasha
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                                  anoopvm
                                  from Chennai, Tamil Nadu
                                  Feb 1, 2019
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                                  Address: Coimbatore, Tamil Nadu

                                  Complaint about coimbatore by-pass managed by l&t (Nh47)
                                  Length: 28 kms
                                  The toll booths are so badly placed thereby creating more traffic jams than allow smooth traffic. One has to stop at 6-7 toll booth and 2 signals to cover this stretch. They have created toll booths on the main highway to cover all cross roads. This does not satisfies 2 major criteria of making a by pass. It neither allows smooth and fast travel not it helps save fuel. At each toll minimum 5 minutes waiting period is there and during peak more than that.
                                  Please look into this issue immediately as it looks like collection of money is the only goal served by this by pass.
                                  Anoop
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                                    Raghav Ashok
                                    from Aligarh, Uttar Pradesh
                                    Jan 31, 2019
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                                    Address: Aligarh, Uttar Pradesh, 202001

                                    महोदय
                                    में ये जानना चाहता हु की g. T road को अलीगढ से कानपुर तक चार लेन करने के लिए जो भूमि अधिगृहण किया जा रहा है तो औधोघिक क्ष्रेत्र के लिए कितने रूपय मीटर वर्ग से निश्चित किया गया है महोदय हमने इस जमीन को खेत के रूप में बैनामा कराया था मगर हक्कीकत में व्हा 5दुकान बानी हुई थी और कुछ जगह खाली थी इसके लिए हमें बाद में a. D. M finnance aligarh के द्वारा निरीक्षण कराने पर हमने 90हज़ार जुरमाना दिया और adm ने उस जमीन को औधोघिक जमीन बताया अपने आर्डर में a. D. M ने विशुद्ध रूप से लिखा है की ये दुकान और खाली जमीन औधोघिक क्षेत्र में आती है ः लेकिन हमें पैसा महोदय खेत का मिला है
                                    Sir Mundhal khurd Bhiwani Jind road pr parjapti moad pr ek puliya ko thik tarike see banwaye ye sarasar galat nirman ho raha he but ye loog najandaj kr rahe he isko bole hum kuch na kr sakte aap jo krna chahte ho krlo ye to aise hi banega.sir complaint ke baujud kaam jor soro se kr rahe he or isko jaldi see jaldi rukwaya Jaye
                                    Dear sir
                                    Nh 21 Jaipur to doasa road toll plaza take under load 6 excel truck take toll fees double and that wait. 56470.

                                    Thanks
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                                      Mallikarjuna Ramath
                                      Jan 31, 2019
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                                      While travelling from rajahmundry to vijayawada via nh16, i have found large potholes on roads which have caused serious damage to my car for which you people wont care or it might have lead to fatality and again you people wont care/concern about me.

                                      Already compliant has registered by me at ethakota toll plaza.

                                      I request you to take necessary action for patch works with fine quality which will last for few years.

                                      Please be responsible, take accountability and improve our indian standards.
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                                        Ptl_Alok
                                        from Kheralu, Gujarat
                                        Jan 30, 2019
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                                        Address: Vadodara, Gujarat, 391243

                                        Hello,
                                        In this days, maintenance for road has been going on from last couple of weeks on vadodara - bharuch (Old national highway -8) near varnama village, they have make two lanes with renovated, but one lane is as it is. So, it is uneven between this road and we are mostly using two wheeler, and it is too much difficult to cross road with highly traffic road.
                                        It is requested you to make hole road renovat once. Even it is highly accident prime zone.

                                        Take its in priority.

                                        Thanks.
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