Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

1
Updated: Dec 12, 2025
Complaints 8469
Resolved
214
Unresolved
8255
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

National Highways Authority of India [NHAI] reviews & complaints page 353

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Siddalinga Swamy
from Mumbai, Maharashtra
Feb 5, 2019
Report
Copy

Address: Mandya, Karnataka, 571448

Dear sir, this is a complaint on behalf of 2 of my friends who fell of their bicycles at bellur cross toll booth on bangalore-hassan expressway. There is a deadly water drainage grill which is parallel, instead of horizontal grill. We had witnessed in 2017 one cyclist fall here as his front bicycle tyre went inside the grill. On 3rd feb 2019, another cyclist friend again fell prey here. Its unfortunate. We cyclists would have done lot of hardwork to build our stamina. But, such fallsa re tuff on us. This time, my friend broje a few of his teeth and his upper lip was cut open.

I honestly request the authorities wake up and immediately change the grill to horizontal instead of vertical.

Full address of the toll booth is here:
Devihalli toll booth at bellur cross on bangalore hassan expressway.
+1 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    krishnamoorthy venkatesan
    from Coimbatore, Tamil Nadu
    Feb 4, 2019
    Report
    Copy

    Address: 600099

    I purchased 1litre water bottle - 35rs.
    At highway nest mini
    In tamilnadu, chennai, surapet toll both nearby.

    When i asked shop keeper he said national highway govt only mentioned to sell all products at high cost.

    Is it a democratic country where national highway opens shop and sells high price???

    Moreover all products at these shops are greater than mrp amount.

    Hence requesting concern department to address this issue at the earliest.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      kcpower86
      from Kotdwara, Uttarakhand
      Feb 4, 2019
      Report
      Copy

      Address: 321404

      Respect sir
      Sir nh123 between uhcha nagla to dholpur construction is going on from last five years. This highway is maximum complete but a bridge on railway in roopwas town was pending, due this a very large traffic jamming created daily in roopwas railway crossing four to five time's during a day. This jamming cleared by help of police and local person of rupbas in minimum two to three hours during each jam. If highway overbridge is complete es soon as possible than a lot of stay time on railway crossing reduced and save burnning fuel by each vehicles (Two wheeler to trucks and bus. And also we protect environment by pollution that exhaust by vehicles. This railway crossing jam length some times is more than one kilometers on each side.
      I humble request to you please complete this bridge timely and gives help to save fuel, environment and jamming time.
      Thanks
      Kc sharma
      Feb 09, 2019
      Updated by kcpower86
      Respect sir
      Sir nh123 between uhcha nagla to dholpur construction is going on from last five years. This highway is maximum complete but a bridge on railway in roopwas town was pending, due this a very large traffic jamming created daily in roopwas railway crossing four to five time's during a day. This jamming cleared by help of police and local person of rupbas in minimum two to three hours during each jam. If highway overbridge is complete es soon as possible than a lot of stay time on railway crossing reduced and save burnning fuel by each vehicles (Two wheeler to trucks and bus. And also we protect environment by pollution that exhaust by vehicles. This railway crossing jam length some times is more than one kilometers on each side.
      I humble request to you please complete this bridge timely and gives help to save fuel, environment and jamming time.
      Thanks
      Kc sharma
      Dear sir,
      I am complaining for NH27 road from Kota to Baran. I just wanted to tell you that it is in worst state (large no of jurkes on it) & we are facing the problem from that. As at SIMLIYA Toll Plaza full amt is taken but the road service is very poor.
      Kindly make the road as soon as possible.
      Thanks
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        J
        Jude Sunil
        from Sivagiri, Tamil Nadu
        Feb 4, 2019
        Report
        Copy

        Toll charges own board vehicles carrying disabled children
        Namaste sir, my son has cerebral atrophy and has multiple disabilities including vision loss, paralyzed and unable to speak, we have obtained the govt disability card with more than 90% disability. Toll charges for disabled children like my son cannot drive vehicles at any time, however the recent amendment of toll charge exemption doesnt consider disabled children. Please refer : http://tis.nhai.gov.in/Admin/pdf/[protected]PM08_8861.pdf modification of vehicles cannot be made to children since they need to be completely carried on hand and helped. Like many other parents we request to consider the request to waive off toll charges under honest below conditions 1. Vehicles carrying disabled person with valid govt proof such as car 2. Own board vehicles carrying disabled person fasttag and rc cannot be under minor children's name, but if parents of such children has their own vehicle then they should be considered to get waived if they are travelling with their children. Request your kind intervention to help people in need who are already helpless
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          swamishr
          from Chennai, Tamil Nadu
          Feb 3, 2019
          Report
          Copy

          Address: Tiruvallur, Tamil Nadu

          The toll plaza situated in between tiruttani & tiruvallur has a separate "fastag" lane. But it is not in operation. The staff always say the facility is not available & ask the vehicle to go through the regular lane. But even in this lane, there is no electronic payment facility available. I have been facing this issue for 3mths when i travel in this route.
          Dear sir/Madam Am from Kurnool, AP
          Near chennanma circle opp Andhra bank road is damaged half of the road vehicles are going very difficulty on 3 spots same position on service road, please make good surface. Already i had informed to Muncipal Corporation, they told it's related to NHAI.

          fastag lane not in operation for many months - Comment #3341312 - Image #0
          fastag lane not in operation for many months - Comment #3341312 - Image #1
          N.H. 27 Abu road to Pindwara is so bad pin code 307023 Sirohi Dist.

          fastag lane not in operation for many months - Comment #3341510 - Image #0
          Helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            MadhuSiddappa
            from Bengaluru, Karnataka
            Feb 3, 2019
            Report
            Copy

            Address: Bangalore, Karnataka, 560045

            There are 2 tollgates between bangalore and tumkur in karnataka state. Passing through both the toll gates is rs 35. But fast tag is deducting rs 20 at each tollgates. This is cheating the customers using the fast tag. Please take appropriate actions.
            Also these two tollgates ate very pathetically maintained. It needs 15 mins to cross each tolls even if you have fast tag. I dont understand the use of fast tags lanes in these toll gates.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              I
              Inderraj404
              from Nilokheri, Haryana
              Feb 3, 2019
              Report
              Copy

              Address: New Delhi, Delhi, 110091

              Dear authority,

              I am very disappointed to see very much mismanagement at this toll. Staff behavior is also very rough. The karnal management don't know the nhai rules when i ask them "is these any provision to free toll for 2to3min if toll booth has pack with 1km. They said" these is no rule like this". I wait 30min to cross the toll. It's a harassment for mine by facing this kind of mismanagement.

              I request you, kindly take a action for betterment.

              Regards
              Inder raj
              Social activist
              Mayur vihar phase 1. Delhi.
              Contact [protected]
              Date:[protected] at between 4:30pm to 5:15pm.
              Dear sir,
              I have send some pic of your rules.
              Please check the pic. & give me a reply this rule is Wright / wrong

              Please give me a reply on my mail I'd :[protected]@gmail.com

              I have waiting for your reply sir.

              mismanagement at toll located at nh1 karnal haryana - Comment #3341932 - Image #0
              mismanagement at toll located at nh1 karnal haryana - Comment #3341932 - Image #1
              mismanagement at toll located at nh1 karnal haryana - Comment #3341932 - Image #2
              mismanagement at toll located at nh1 karnal haryana - Comment #3341932 - Image #3
              From bhopal to indore there are almost 4 tolls in which there is fastag lane but the tolls allows non fast tag vehicle to the fast tag lane and also they take cash payment in that lane without any penalty...if this is the way then what is the use of fastag...please look into this matter as this will not lead to motivate for the fastag
              From bangalore to Haveri, and back from there, fastag not working at all. No seperate lane operational. Everyone enters that way and pays physically. No security deployed. In some places, securities inoperational... Please look in to the matter. Fastag sensors are not working too. It is manually done...
              Helpful
              Found this helpful?
              3 Comments
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Madpuria Jatt
                from Gurgaon, Haryana
                Feb 3, 2019
                Report
                Copy

                Address: 12104

                The local facaulty posted on tolls they use absive languange nd disrespectfull behaviour with car owners they show that they are local and if need they will beat you up. I m travelling on eastern pariferal expressway i entered from bilaspur and exit on chainnsa exit there huge traffic in a single row. Two rows are closed 15 to 20 min taken to cross the barrier.. When i asked there was rule of 3 minutes they denied nd use abusive language and saying you dont know who we are.. Please take action on this type of facaulty and dont post local facaulty on toll
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Samuel Anthony
                  from Dimapur, Assam
                  Feb 3, 2019
                  Report
                  Copy

                  Address: Visakhapatnam, Andhra Pradesh

                  The toll gate at aganampudi, visakhapatnam has been cleared off not to collect taxes by the high court, but still they are levying heavy charges. Kindly look into it!

                  Misbehaviour of 1 ms lakshmi at the sheela nagar toll plaza is very demeaning. Kindly take strict action as this is not a good precedent. The toll plaza people are not taking 10rs coins and in return shouting, demanding & misbehaving with the customers. Kindly look into both the issues.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Ajju77
                    from New Delhi, Delhi
                    Feb 2, 2019
                    Report
                    Copy

                    Address: New Delhi, Delhi, 11036

                    Sir road are damage at samay pur flyover via mukrabachok to swaroop nagar.
                    2, there are one big pot at nh 1 near nagli puna flyover via nagli puna to alipur shani temple
                    3 road are not level near nala of budhpur village, vehicles are jumped here
                    4. Divider are fully damage near shani mandir
                    Sir please take needfull step

                    Ajay kumar [protected]
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      mahabasha
                      from Rasipuram, Tamil Nadu
                      Feb 2, 2019
                      Report
                      Copy

                      Sir,
                      With reference to above subject, my vehicle no is ap28ta 3513, it is light motor vehicle (Lmv) but at buchireddy palem toll plaza (Section : km 695-to 741.95) in nellore district in andra pradesh, contractors name bscpl, they collected lcv charges, we requested but they had given irrespective response, toll ticket no [protected], dated on 17.01.2019
                      Hence we requesting take the necessary action plz

                      Thanking you, sir

                      Yours faithfully
                      S. Mahabasha
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        anoopvm
                        from Chennai, Tamil Nadu
                        Feb 1, 2019
                        Report
                        Copy

                        Address: Coimbatore, Tamil Nadu

                        Complaint about coimbatore by-pass managed by l&t (Nh47)
                        Length: 28 kms
                        The toll booths are so badly placed thereby creating more traffic jams than allow smooth traffic. One has to stop at 6-7 toll booth and 2 signals to cover this stretch. They have created toll booths on the main highway to cover all cross roads. This does not satisfies 2 major criteria of making a by pass. It neither allows smooth and fast travel not it helps save fuel. At each toll minimum 5 minutes waiting period is there and during peak more than that.
                        Please look into this issue immediately as it looks like collection of money is the only goal served by this by pass.
                        Anoop
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Raghav Ashok
                          from Aligarh, Uttar Pradesh
                          Jan 31, 2019
                          Report
                          Copy

                          Address: Aligarh, Uttar Pradesh, 202001

                          महोदय
                          में ये जानना चाहता हु की g. T road को अलीगढ से कानपुर तक चार लेन करने के लिए जो भूमि अधिगृहण किया जा रहा है तो औधोघिक क्ष्रेत्र के लिए कितने रूपय मीटर वर्ग से निश्चित किया गया है महोदय हमने इस जमीन को खेत के रूप में बैनामा कराया था मगर हक्कीकत में व्हा 5दुकान बानी हुई थी और कुछ जगह खाली थी इसके लिए हमें बाद में a. D. M finnance aligarh के द्वारा निरीक्षण कराने पर हमने 90हज़ार जुरमाना दिया और adm ने उस जमीन को औधोघिक जमीन बताया अपने आर्डर में a. D. M ने विशुद्ध रूप से लिखा है की ये दुकान और खाली जमीन औधोघिक क्षेत्र में आती है ः लेकिन हमें पैसा महोदय खेत का मिला है
                          Sir Mundhal khurd Bhiwani Jind road pr parjapti moad pr ek puliya ko thik tarike see banwaye ye sarasar galat nirman ho raha he but ye loog najandaj kr rahe he isko bole hum kuch na kr sakte aap jo krna chahte ho krlo ye to aise hi banega.sir complaint ke baujud kaam jor soro se kr rahe he or isko jaldi see jaldi rukwaya Jaye
                          Dear sir
                          Nh 21 Jaipur to doasa road toll plaza take under load 6 excel truck take toll fees double and that wait. 56470.

                          Thanks
                          Helpful
                          Found this helpful?
                          2 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Mallikarjuna Ramath
                            Jan 31, 2019
                            Report
                            Copy

                            While travelling from rajahmundry to vijayawada via nh16, i have found large potholes on roads which have caused serious damage to my car for which you people wont care or it might have lead to fatality and again you people wont care/concern about me.

                            Already compliant has registered by me at ethakota toll plaza.

                            I request you to take necessary action for patch works with fine quality which will last for few years.

                            Please be responsible, take accountability and improve our indian standards.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Ptl_Alok
                              from Kheralu, Gujarat
                              Jan 30, 2019
                              Report
                              Copy

                              Address: Vadodara, Gujarat, 391243

                              Hello,
                              In this days, maintenance for road has been going on from last couple of weeks on vadodara - bharuch (Old national highway -8) near varnama village, they have make two lanes with renovated, but one lane is as it is. So, it is uneven between this road and we are mostly using two wheeler, and it is too much difficult to cross road with highly traffic road.
                              It is requested you to make hole road renovat once. Even it is highly accident prime zone.

                              Take its in priority.

                              Thanks.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                Y
                                Yashovardhan Charan
                                from Vasai-Virar, Maharashtra
                                Jan 30, 2019
                                Report
                                Copy

                                Address: Jaisalmer, Rajasthan, 345031

                                On jaisalamer bikaner highway nh11 between chandan and lathi, flyover is not yet completed.. Work is in progress.. But they are still charging toll.. Not only this.. There are other patches also on which work is going on and they are charging toll since a month. I hope strict action will be taken in this regard.. And you will look into this matter.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  I
                                  I S pandian
                                  from Chennai, Tamil Nadu
                                  Jan 30, 2019
                                  Report
                                  Copy

                                  Address: 600088

                                  Sir thank-you for opening this social media for nhai interaction when we travel along trichy to chennai national highway before ulundur petta tool gate that is 202 km toward chennai there is bridge exit gate, i found a vehicles base get affected and fire raised due to low ground clearance and high get depriciated that vehicle no tn 20 cx 7317 i think dated 28.01.2019 night 2200 hrs like this many vehicle get affected please take a inspection please
                                  Sir, i m a student and i used to travel from the duala kaun subway to Gurgaon.. sir the light under the subway is not working which makes me feel insecure at night..i request you to kindly take action regarding this. I would be grateful to you. Thanking you
                                  Actually the thing is when enter car in tollgate, for slip they take so much time, when i asked about same they are not listening or told me somewhere checking actually they treat as they are owner of road talking like gunda.So this matter dove very soon treat very soon.Please provide complaint number. otherwise contact PMO of
                                  सर जिला इटावा के बकेबर से निकला higway पुल
                                  जिसकी street light कभी नही जलती है ।
                                  कोई सुनता भी नही है ।
                                  रात मे कोई घटना होती तो उसका जिम्मेदार कोन होगा।
                                  Highway मे अंडरपास पर अन्धेरा पड़ा हैं ।
                                  गार्ड आराम से बेठे हैं ।

                                  sudden road level lowering from wheels base - Comment #3337856 - Image #0
                                  sudden road level lowering from wheels base - Comment #3337856 - Image #1
                                  Helpful
                                  Found this helpful?
                                  3 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    V
                                    Vicky3222
                                    from Chennai, Tamil Nadu
                                    Jan 29, 2019
                                    Report
                                    Copy

                                    Address: 600052

                                    I was threat to pay toll amount by gundas at porur toll plaza. I raised question why should i pay because there is no common facility at the toll plaza not even a name board for the toll, no ambulance, no barrier, no fasting etc..
                                    But still they collecting toll everyday to ennumber of people. This is my last hope of problem kindly take necessary action.
                                    Hi sir,
                                    Hi i am travelled this month 8, 9 January regarding through Dindigal to Trichy highway. Actually I paid 2 side pass for that toll and I am returning back through before 24hrs . And I produce my bill over there and later I got a message from Fastag debited your money ...

                                    KL 05 AS 4080
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      J
                                      Junas Davy
                                      from Krishnarajpet, Karnataka
                                      Jan 29, 2019
                                      Report
                                      Copy

                                      Address: Thrissur, Kerala, 680020

                                      My car had an fast tag at above toll they collected 90 rs. Up and down. But already my tag collected rs. 60 from my account. (Axis bank) i complainted there they people didn't refunded me they shouted me. My vehicle no. Is kl-08-bq-7031. They did a fraud thing that they given me receipt kl-08-bq-7021. 7021 is an bike his name is sivaraman i here by attaching images. So i need the refund give your replay by mail my mail id [protected]@gmail.com my no. [protected] email.
                                      +3 photos
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Ashok Thamba
                                        from Mumbai, Maharashtra
                                        Jan 29, 2019
                                        Report
                                        Copy

                                        Address: 517526

                                        Road work is not completed from tirupathi to chennai national highway and toll charges are levied to the customer commuting between renigunta and puttur. Road condition is at its worst state and bridge work is not completed. No barricade work is done along the stretch and lot of work is pending. Beside this the toll is being collected. As per rules of nhai, if the road is not completed, toll should not be collected.

                                        In toll ticket it is mentioned as 55.336 kms stretch the toll charges are applicable.in this 55.336 kms, only 40-50% road work is completed and rest is pending for completion.

                                        As as per rules, it is punishable for the operator collecting toll charges without completion of road work. Please take necessary action. Otherwise i will go legal authorities regarding the same. I have the toll tickets available with me.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit