National Highways Authority of India [NHAI] Complaints & Reviews

Nhai salemgarh.. Came across this tall plaza.. I asked for 12 hr receipt.. He denied... Instead he started arguing.. He was asking to take for coming and going together.. He would not give receipt for 12 hour.. His behaviour was not satisfactory.. On further questions he asked me to deboard and to talk elsewhere.. Since i was going to doctor for follow up.. I was lacking timeso i couldn't do.. Please listen to it and take action

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Address: Ghaziabad, Uttar Pradesh, 201302

I want to know if the dasna toll gate is legal because the way they are behaving with the vehicle owners are inappropriate. I travel daily thru this toll gate and always they don't want to provide the receipt and we have to ask them again and again which leads to fight.

The contractor hires all the unprofessional staff. If you have relation with any staff then you need not to pay and they allow them without any toll.

I want to confirm the authenticity of this toll gate

There are many fights which has been happened
https://www.youtube.com/watch?v=0v4whhBYXz0

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If took as 45 mins to reach the toll counter from a distance of approx 300m due to heavy jam and delayed and slow response of the toll officer. Out of 6 gates only 3 are functioning. A truck driver entered the opposite direction lane in rage causing more issues, workers aren't responding to any questions, they too can't handle the traffic, it seems receipt are handwritten as they take same time.

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Address: Chennai, Tamil Nadu, 600093

I used this toll plaza twice today (Onward and return) using my fastag. I have been debited rs 40 in both directions, despite my indicating i was returning same day on the way back. Only the difference fare for return ticket should have been charged when i was coming back. Screenshots of my fastag bank account getting debited for rs 40 each way are attached... Please take appropriate action. Thanks

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Mukesh Mastana

from Delhi, Delhi

Jan 14, 2019

Meri gadi no.HR29v0179 h m har month richarg krata hun fir bhi mere aaj 100 rupe cut hue h kyu m iski jankari chata hun

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Address: Gurgaon, Haryana

In fast tag lanes, non fast tag users broke the barrier and are passing without paying which is causing a huge loss to government and people. Kindly use a heavy automated barrier so that it can be used properly. Everytime i see a new barrier being broken and in other lanes, people think they are going free and start arguing the staff there. This is really bad of people as they say roads are bad. If we won't pay, will the roads be better? Think before use.

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Address: Muzaffarnagar, Uttar Pradesh, 251001

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Address: 636352

Website: nhai.gov.in

Hi sir
I am using in dharmapuri dist thoppur [protected]@ttoll plaza daily i am going office in my car i am apply for local pass in sbi fastag toll worker give local pass recharge id but
Not recharge this month this web id not working web page not working web error in nhai.gov.in tollplaza not respond please recharge my tag i am always pay in my mony what reson page error

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Address: New Delhi, Delhi, 110075

Website: www,nhai.org

Yesterday[protected] when i travel on my car tn 74 ar 9063 nagerkovil to thirunelveli on passing tollplaza at tamilnadu on nh7 bet section bet moondradaippu-anjugramam at km 185.387 km at 15.21.01 hrs and returnback from thirunelveli to nagerkovil passing same tollplaza at 17.06.45 hrs i remitt toll charges by using my sbifastag id 34161fa[protected]af03c0 for both trips rs 70 debited 2 times (Iers 70 x 2= rs 140) from my above fasttag. The staff at toll plaza informed me that i[censored] back with 24 hours only rs 100 will be charged for to and fro trips,
For the[protected].21.01 and 17.06.45 trips the debit sms recd only at[protected].55 am and from it i seens that the amount of rs 140 was debited (Rs 70 x 2) instead of rs 100 for both to and fro trips with in 24 hrs period.
So, request that the excess amount debited from my sbifastag a/c of rs 40 may please b e refunded early.
In this regard i make a complaint thro tollfree no. 1033 and my complaint no, 506553 dt[protected] at about 7.36 pm.
I request early action in this regard and refund the amount of rs 40 to my sbifastag a/c.

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Address: 560100

Hi Team,
There is a maintenance work going on BETL flyover in which one way is closed for almost 300m. However the toll authorities are charging full amount. Please let me know if they are allowed to charge full amount if a major maintenance work is going which blocked almost one way.

Regards,
Abhimanu Bhardwaj

Toll Details: BETL flyover, electronic City phase-1/2 pin: 560100

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harish shetty

from Mumbai, Maharashtra

Jan 11, 2019

When we were travelling towards Mumbai on 31st December 2018 evening hours, When we enter the Highway Toll Plaza collected Rs.70/- from us, same day we stayed in between and on 01st Jan 2019 morning we continued travel to Mumbai and shown receipt of Rs.70/-, but toll Plaza man refused to accept & collected Rs.50/- again. Is this right action ?

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Address: Jajpur, Odisha

At 4.30pm i crossed panikoili toll plaza where people in civil dress are collecting toll charges. During office hours they are drinking and misbehaving. I am a state govt class i officer if such is the behaviour with me then i guess for normal passengers it would be horrible. Please look into the matter nhai else i have to take help legally. Such behaviour is not at all accepted.

Jan 09, 2019

Updated by sasank sekhar On 9th Jan 2019 at 4.30pm I crossed panikoili toll plaza where people in civil dress are collecting toll charges. During office hours they are drinking and misbehaving. I am a State Govt Class I officer if such is the behaviour with me then I guess for normal passengers it would be horrible.Please look into the matter NHAI else I have to take help legally. Such behaviour is not at all accepted.

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Address: Faridabad, Haryana, 121002

The toll at badarpur border has fastag lane but for few couple of days and earlier also the lane is not working as expected. The flow is diverted to different lane where manually scanning and recording of data is taking place. During the peak office hours and also non-peak hours.

The road is also not worthy to pay the toll. Please take necessary actions.

Thanks.
-hemant

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Ssatyapal

from Agra, Uttar Pradesh

Jan 10, 2019

Toll plaza at ajeetmal auraiya district uttar Pradesh. not exempted government vehicle using purpose for government construction work of irrigation department uttar Pradesh

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Anand Thangavel

from Ambasamudram, Tamil Nadu

Jan 11, 2019

Toll plaza manager irresponsible .misbehavjng with customers.

Mettupatti toll Salem to Ulundurpet

Paraman-[protected]

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Anand Thangavel's reply, Jan 6, 2019

Using bad words

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Address: 251314

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IT Security Trainer

from Chennai, Tamil Nadu

Jan 10, 2019

Hi

I have been double charged at the following toll plazas on Dec 25th

There is no response from Paytm and the money is not refunded as well...would need help is resolving this

I have attached the screenshot from the Paytm report. Need help here

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Address: Indore, Madhya Pradesh, 452005

Website: cmhelpline.mp.gov.in

Sir,
I am virendra dande serving in border security force (I. E. First line of defense of india) and i and living in dewas (Mp). Sir as per ministary of home affairs, police division-ii, resettlement & welfare directorate letter no. 27011/66/2015-r&w dated 01 june 2017 (Attached with this letter) all service personnel of capfs has given facilities for exemption of toll tax in any national highway of this country for their personnel vehicle. But on 29/12/2018, during i travel to my personal vehicle no. Mp 09 cy 6941 from dewas (Mp) to bhopal (Mp) with my family, the servant of toll tax vill-bhourasa, distt-dewas (Mp) and vill-amlaha (Mp) was taken toll tax. I was also given reference of above mha letter and request to him â€œexemption toll tax for capfsâ€ but he did not obey the above mha letter and also misbehavior with me.

Hence, it is therefore requested that, if exemption toll tax for all capfs as per above mha letter so must be provide exemption toll tax and other facilities to all capfs in mp state as per other state.

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Mohanaraju

from Madurai, Tamil Nadu

Jan 10, 2019

Dear Sir,

your attention being drawn on the subject. In this regard i stay in Avadi at Chennai Tamilnadu the ponnamale High road is very bad at velappan chavadi and vanagaram very difficult to travel and accident Zone pleas look into this issue and advise the concerned to rectify the road immedieatly

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Address: 620017

Recently i had travelled twice from trichy to madurai via nh45b, there are two toll plazas one in boothakudi and the second one is at melur near madurai. First time at boothakudi toll plaza they had not accepted fast tag and i had to pay cash rs. 110/- for return journey. The second toll plaza did not deduct any amount from my fast tag and not collected cash also.

Similarly the second time at boothakudi toll plaza, i refused to pay cash and they had scanned the fast tag manually and rs. 75/- was deducted at around 10:oo am and the second toll plaza neither collect cash nor amount deducted from fast tag. They told that the charges for within the state is waived.

While on my return journey the same day at around 20:30 hours again rs. 75/- was deducted from my fast tag account. Actual amount to be deducted is rs. 35/- an excess of rs. 40/- was deducted through manual scanning.

I asked the person at boothakudi toll plaza why this unfair practice of charging in one toll plaza and not in second one, he didnot respond and told me to proceed and clear the way.

Please explain and arrange to credit the refund in my fast tag account.

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We find a lot of barricades placed in the middle of the highways across south india. There is no warning sign any where. This poses a great threat to travellers especially in the night. I wonder why there should be a barricade on a highway! Wee almost met with an accident at ambur because of one such barricade. So many vehicles apply sudden brakes just before the barricades causing a waterfall effect on all other vehicles coming behind. Another threat to highway travel is removal of medians in some places in front do hotels or restaurants. A lot of times vehicles take sudden cuts just to go into these restaurants which is a hazard to commuters on the other side. Request you take action on both these hazards at the earliest to save a lot of lives.

Jan 15, 2019

Updated by Nirmala Jayanthi I haven't seen any response on action on my complaint. I definitely would urge the authorities to look into this on priority.

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Address: 160072

A employee, named gurpreet singh at toll plaza dhareri jattan near patiala-punjab, misbehaved badly with me last night when i was travelling from patiala to chandigarh. He allowed some vehicle to pass threw vip entry which has no barrier and passing parallel to toll plaza without passing threw a lane. When i asked him the reason he bashed on me and told me that i am supervisor here and i will do whatever i want. I asked him if they are vips or if they have a monthly pass they are allowed to pass threw lane by applying exemption from toll fee. But in any circumstance they have to pass a lane. You cannot simply allowed them to pass threw a vip entry which has no barrier and which is out of range of toll plaza then he started abusing me and use some very harassing words, also he threat me he will do some really bad with me if i will stay there for 2 more minutes. It was really disgraceful incident and it effect me badly by his behavior. Please look into the matter and give relevant penalty to him. So, that he cannot do same with another passers-by.

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paulstephen

from Chennai, Tamil Nadu

Jan 7, 2019

The fasgtag camera was not working and utter confusion at =booth. Very bad language and aggressive behaviour at the booth. This happened on 30/12/2018 at 15:08:46

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Address: Gurgaon, Haryana, 122004

I am a daily commuter passing through manesar toll plaza (Gurugram),. I am daily facing chaos at the toll plaza, it takes approx 20-30mnts to cross the plaza in office ours and when you ask about why so much time is taking, they alway reply rudely and some times abusive.

Though i am usnig tag, still i am facing so much hardship. I am fedup with this toll plaza.

Manish agarwal
[protected]

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Sanjay Dhakar

from Kota, Rajasthan

Jan 7, 2019

There is no fastag available on toll on highway Chittorgarh(Raj.)-Neemach(MP) near Chittorgarh.

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Address: 208007

I am a serving defence personal. On 06 jan 2019 i was traveling from kanpur to lucknow in my personal vehicle. While passing through nawabganj toll gate i produced my defence id card for exemption of toll tax as per various goi & nhai letters. Denying any such exemption the toll personal forced me to pay the toll tax with use of harsh tone. During argument even they used derogatory comments & remarks. Our pm emphasised on respecting defence personal on railway stations and airports. Whereas at pnc toll gates, we are disregarded, harrassed by toll gate personal. This issue i usually face mainly at pnc toll gate nawabganj and barabanki. The toll gate official were even not in position of latest documents and letters issued by goi & nhai after the year 2014 whereas a clear-cut detailed letter had been issued in the year 2016 & 17. Need to take concrete step towards this so that a clear-cut information available to all concerned.
Regards
Chandra prakash mishra
Mob. [protected]

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Rakesh.fauji

from Bengaluru, Karnataka

Jan 7, 2019

Sir, I Ex Havildar Rakesh RAJARAM TANDALEKAR retired from army on 31 Dec 2018 . While returning I use to travelled by my own vehicle While on the way at Hirebagewadi Toll plaza Toll both operator forcelly tolled me to pay toll tax. I was show him my Discharge book and all documents, but not agreed I forcelly paid.Because I was wide and kids

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Sachin Davari

from Akola, Maharashtra

Jan 7, 2019

As my vehicle passing is MH15, so on Mumbai Agra Highway at Pimpalgaon Toll rather than Rs.40... Rs.135 deducted.. so plz tell me the process how to refund this money...

And on Chandwad toll is applicable at Dhule Toll but it was not accepted at Dhule Toll.. Plz suggest what to do..

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Address: Bangalore, Karnataka, 560102

Last week i travelled from kolhapur (Maharashtra) to bangalore via nh4. I was expecting fast access through all toll plazassince i have a fastag. However i observed that at most of the toll plazas, a spare dedicated counter for fastag customers is not provided. Even the lanes that are designated for fastag, is used by others who don't have privilege of fastag.

I wondered why such horrible mix was allowed nd hence asked the attendants but they just plainly ignored the question and asked me to mind my own business.

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vandhana manoharan

from Chennai, Tamil Nadu

Jan 7, 2019

Today I was travelling from theni to chennai... I don't knw why government asking public to buy fastag.. Non of these route toll plaza's fastag Lane is properly working.. They are allowing all vehicles who are not fastag users.. Especially THIRUMANDURAI toll plaza

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A

Aditya Loya

from Hyderabad, Telangana

Jan 7, 2019

The PVNR expressway connecting Mehdipatnam to aramgarh, Hyderabad, Telangana, has a big pothole on the way towards aramgarh. My four wheeler went into the pothole and I suffered a huge damage to my vehicle. I kindly request you to solve this problem to reduce the number of damages that may occur to other citizens.

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Address: Bastar, Chhattisgarh, 494001

Jan 06, 2019

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C

Construction Technology

from Nandigama, Andhra Pradesh

Jan 7, 2019

There are no Speed Hump/Speed breaker Sign boards on national Highway from Anantapur to Hyderabad.
Existing other Sign boards are Not much reflective.

National Highways Authority of India [NHAI] Complaints & Reviews

File a complaint to National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 356

not giving receipt based on hour basis.. person on tall was arguing

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barricades placed in the middle of the highways

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poor toll booth management

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dedicated lanes for fastag

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