National Highways Authority of India [NHAI] Complaints & Reviews

I am passing through on[protected] rohad toll then by fastag amount deducted 60 rs for each time (Up - down) within 2 hrs, as per toll charges it must be 90 as per display but they deducted 120. I asked them but they refused to resolve this, they say it is complaint of fastag but when i checked this is toll plaza 's fault. This toll is delhi/haryana border to rohtak, piu name rohtak, screenshot of transactions enclosed....

I have fixed fastagg in my car. Yesterday (26dec18) when i travelled between the toll gates vanagaram and surapattu in chennai, i have been charged two times. Instead of 85 rupees for up and down travel, i have been charged rs. 165 just because i have the fastagg installed in my car. My relatives who travelled besides me and do not have the fastagg installed, paid only rs.85 where as i have paid rs.165 from my fastagg account. I kindly request...

Hi, my name is mohan reddy. My car number is ap09bh3777. I am availing the services of fastag taken from kvb. I am in hyderabad. Today morning, i went on outer ring road from exit 19 to exit 16 to drop off my friend in airport. I didn't have any idea that outer ring road introduced fastag lane. At the time of paying toll fee, the toll attendant told me that my fastag is recognised and i can go without paying fee. I was supposed to take a...

Hello,

I am writing this complain as your fast tag monthly sever is down and i am not able to purchase it online, for the same i have attached a screenshot. Moreover, you have stopped monthly recharge at the local offices. How can you be such irresponsible, how can you just stop an offline service and start an online service without doing a through trial test? Is this what, our pm means by digital india? You are just creating...

1. I was traveling to Kolhapur on 24 th December in my car. I had taken return toll receipt at Khed Shivapur toll plaza @ NH4. I paid the money by cash on toll booth L 13. I have not seen the vehicle no printed on the recipt. Same day I return from Kolhapur, when I checked the receipt which was given in the morning, I was shocked, because It was not my vehicle no.I had not spoken to any authority. But this is the very big fraud, & toll plaza...

The toilets at the national highway 48 (Delhi to jaipur), near the 3rd toll, showing the sign boards of swatch bharat abhiyaan are not functional. The mcb board attached to the toilets are locked and the mcb is down. These toilets are electronically opearted and since the mcb is down intentionally, it is not useable. The toilets were built under the swatch bharat abhiyaan to keep the city clean, instead these closed toilets are encouraging...

Respected sir/madam

I have been using paytm fastag since 1 year and it was going well until in the month of july, my fastag stops working saying low balance. I filled around 500rs after some time still the same case. I called the paytm fastag helpline number on [protected] but they were unable to find any of my details. It has been 4 months now and still there is no solution provided. Contacted them several times. Told me that...

I am today traveling via nh 48. I am paying toll tax at all the checkpoints but my car is just not stable as roads are so bad. Why do we pay toll tax? For maintenance of this highway so that we can drive safely. It seems authorities are more interested in filling their pockets than utilizing public funds for public convenience. It is the job of government to take care of public services but no one is bothered....

In many of the tolls between hubli and bangalore the dedicate fastag lane will be closed. There will be a guy standing at the start of the lane asking people to use other lane where i will have to wait in the que. Request the authorities to look into this. I see that most of the lanes these days have fastag scanner. However, in. Nelamangala toll towards tumkur, the lady in the counter said that the machine is not working and i had to pay...

We reached sengurichi toll (Km 192.750 on nh -45) around 11:10am (25th dec) offered credit card for payment of toll e. Sanjay gandhi who is a toll cashier was harsh in accepting there by abused us for offering credit card for payment. We feel government will not be successful in digitalization if sanjay gandhi like people discouraging e-payments also teasing, abusing besides humiliating us.

We request ur good office to suitably...

Sir/ma'am,
The compensation for the land acquired for national highway varanasi to azamgarh, is given through bank cheque. Because of this the official are taking percentage of money (Rishwat) for handing over the cheque. This is taking place in division of lalgunj, azamgarh, up.
So i request for immediate action and money should be transferred directly in bank account....

When there is problem with fastag scanner even though we have balance in our tag the toll offficial we demanding and threading us to pay money is it right or wrong? Now tell me what we should do? How to handle them.in toll plaza they are rude with customers and they don’t mainatain the quality of road then why should we need to pay money. If fastag is not working why should they keep the lane.....

Fast bar code scanner barriers are not available at any tolls from bathinda - amritsar nh-54 stretch.

Staff deputed at tolls scans the fasttag manually using hand held scanner.

It causes traffic jam and inconvenience to the travellers and defeats the purpose of etc lane.
We were travelling from bathinda - amritsar and return and at tolls, it took much time at tolls due to manual scanning of fasttag...

I was travelling today and crossing toll plaza karnal.. At around 1110 hrs.... I showed my i card to the collector... But he denied saying that this is taxi so not exempted from anything.. Finally my driver paid the toll and then only we were allowed to cross toll. Please take appropriate action according. As per the dir from your hq any vehicle carrying defence person is exempted from toll....

Sir,
The machine or may be the system for checking the rfid is not working at your l&t toll plaza on bharuch-baroda highway. It is showing i don't have sufficient balance in my account, but i have. Also the amount is deducted or not takes much longer time to address, to verify.
This is the 3rd time that i had to pay the toll by cash.
If there's going to be such inconvenience then what's point of having automatic (Digital)...

The toll authority does not have any proper management, no proper lines. I travel to and fro more than 10 times a day. I have a membership card but still need to wait in lanes and heavy traffic. People keep splitting lanes and intervene in between. Haryanvi bouncers anr there always standing there to fight whenever someone complaints. Use of abusive language. Please take care of this highway authority....

Ladhowal toll is a big mess and headache due to longer queues. Average waiting time is now more than 10min, minimum.
One cannot predict the time this toll will consume for any journey. Situation become more helpless for commuters when one has to reach across the toll for time critical events like exams, office, meetings and this toll and employees stand still watching people getting late.

Its been more than a decade,...

Dear sir

Banaglore to hyd devanahalli toll plaza fastag not working. And collecting cash.

However they are also deducting fasttag balaance ince we pass thru the route... It's equally as cheating as it is

Dear customer, icici bank fastag linked vehicle no. Ka53mc8776 has been debited with rs 85.00 on[protected]:19:46 for toll charges with trip number[protected] at devanahalli toll plaza plaza...

In the chennai – trichy highway, between padalur and ulundurpet strech there are two tolls.

1. At sengurichy (Ulundurpet-padalur) (Bot)
2. At thirumandurai (Ulundurpet-padalur) (Bot)

Since the stretch is same for the two toll plazas, why should any one pay at both (1 &2) tolls while going from chennai to trichy. Whereas in other tolls it is collected once for a stretch. Your prompt reply will be appreciated....

Drinking person mr bablu of ghai construction katol naka toll plaza nagpur this person mr bablu using wrong language againt me event toll payment was given them and also he his drink so much i have also inform his owner jaspalsing ghai for that but he his not take any action aginst him i am also call police for that and complaint at police station at nagpur this is an request to you please
Do the needfull
Mahesh bharke
Cell...