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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 358

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L
Leks Raj
from Bengaluru, Karnataka
Dec 25, 2018
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Address: 560100

Respected sir/madam

I have been using paytm fastag since 1 year and it was going well until in the month of july, my fastag stops working saying low balance. I filled around 500rs after some time still the same case. I called the paytm fastag helpline number on [protected] but they were unable to find any of my details. It has been 4 months now and still there is no solution provided. Contacted them several times. Told me that i need to go to my paytm app and do some settings. On 05/12/18, i received a call from someone named harry from fastag on the number [protected] and he promised that he would send a guy to get our fastag problem sorted out the next day. Till now, nobody has showed up. Very unhappy with the carelessness of paytm fastag and the way they have dealt with my case. It's been 4 months since i've been calling and still i do not know when my services will be restored. They say they do not have any records of mine but i have my paytm fastag to prove i was a customer with them for almost a year.
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I am facing similar issue with fastag which is connected to my hdfcbank account. My card is blacklisted and since October 2018 I have made atleast 10 calls to their call center. Everytime I get a reply saying that request has been sent to back end team and will be resolved in 3 days time. But so far nothing has happened. I have requested them to forward the call to senior person but that senior person is on "LEAVE" whenever I call. Totally irresponsible.
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    A
    Alokita Singh
    from Delhi, Delhi
    Dec 25, 2018
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    I am today traveling via nh 48. I am paying toll tax at all the checkpoints but my car is just not stable as roads are so bad. Why do we pay toll tax? For maintenance of this highway so that we can drive safely. It seems authorities are more interested in filling their pockets than utilizing public funds for public convenience. It is the job of government to take care of public services but no one is bothered.
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      Y
      YathishD
      from Bengaluru, Karnataka
      Dec 25, 2018
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      In many of the tolls between hubli and bangalore the dedicate fastag lane will be closed. There will be a guy standing at the start of the lane asking people to use other lane where i will have to wait in the que. Request the authorities to look into this. I see that most of the lanes these days have fastag scanner. However, in. Nelamangala toll towards tumkur, the lady in the counter said that the machine is not working and i had to pay cash. The dedicated lane is not sufficient as the trucks will block the lane and is not worth waiting in the fastag lane.
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        S
        senthilnathan valliyappan
        from Idappadi, Tamil Nadu
        Dec 25, 2018
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        Address: 600108
        Website: National highway toll plaza

        We reached sengurichi toll (Km 192.750 on nh -45) around 11:10am (25th dec) offered credit card for payment of toll e. Sanjay gandhi who is a toll cashier was harsh in accepting there by abused us for offering credit card for payment. We feel government will not be successful in digitalization if sanjay gandhi like people discouraging e-payments also teasing, abusing besides humiliating us.

        We request ur good office to suitably take actions thereby not to discourage people offerings toll credit card payment. Also enclosed with copy of proof. Kindly let us know the action taken.
        Thank you
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          M
          M S Singh
          from Kolkata, West Bengal
          Dec 25, 2018
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          Sir/ma'am,
          The compensation for the land acquired for national highway varanasi to azamgarh, is given through bank cheque. Because of this the official are taking percentage of money (Rishwat) for handing over the cheque. This is taking place in division of lalgunj, azamgarh, up.
          So i request for immediate action and money should be transferred directly in bank account.
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            V
            Vidyasaghar
            from Chennai, Tamil Nadu
            Dec 24, 2018
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            Address: 641603

            When there is problem with fastag scanner even though we have balance in our tag the toll offficial we demanding and threading us to pay money is it right or wrong? Now tell me what we should do? How to handle them.in toll plaza they are rude with customers and they don’t mainatain the quality of road then why should we need to pay money. If fastag is not working why should they keep the lane..
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              G
              Gaurav Gargi
              from Dhariwal, Punjab
              Dec 24, 2018
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              Address: Bathinda, Punjab, 151001

              Fast bar code scanner barriers are not available at any tolls from bathinda - amritsar nh-54 stretch.

              Staff deputed at tolls scans the fasttag manually using hand held scanner.

              It causes traffic jam and inconvenience to the travellers and defeats the purpose of etc lane.
              We were travelling from bathinda - amritsar and return and at tolls, it took much time at tolls due to manual scanning of fasttag system.
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                S
                Shivpratap Singh Chauhan
                from Jaipur, Rajasthan
                Dec 24, 2018
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                army personnel charged at toll plaza

                I was travelling today and crossing toll plaza karnal.. At around 1110 hrs.... I showed my i card to the collector... But he denied saying that this is taxi so not exempted from anything.. Finally my driver paid the toll and then only we were allowed to cross toll. Please take appropriate action according. As per the dir from your hq any vehicle carrying defence person is exempted from toll....
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                D
                Divyangkumar
                from Faizabad, Uttar Pradesh
                Dec 24, 2018
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                toll plaza — karjan, gujarat

                Address: Bharuch, Gujarat, 392012

                Sir,
                The machine or may be the system for checking the rfid is not working at your l&t toll plaza on bharuch-baroda highway. It is showing i don't have sufficient balance in my account, but i have. Also the amount is deducted or not takes much longer time to address, to verify.
                This is the 3rd time that i had to pay the toll by cash.
                If there's going to be such inconvenience then what's point of having automatic (Digital)...
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                A
                Abhishek03071997
                from Chandigarh, Chandigarh
                Dec 22, 2018
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                Address: Sonipat, Haryana

                The toll authority does not have any proper management, no proper lines. I travel to and fro more than 10 times a day. I have a membership card but still need to wait in lanes and heavy traffic. People keep splitting lanes and intervene in between. Haryanvi bouncers anr there always standing there to fight whenever someone complaints. Use of abusive language. Please take care of this highway authority.
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                On NH53 near Sachin GIDC gate to surat Road between 10 km road 15 heavy speed breaker put

                we are giving tall to them for the fast road but this 15 heavy speed breaker is dame our cars

                kindly give the reason for that why on NH 53 in 10 Km road putting 15 heavy speed breaker ?
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                  J
                  Jaspreet Singh 20
                  from Jalandhar, Punjab
                  Dec 22, 2018
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                  Ladhowal toll is a big mess and headache due to longer queues. Average waiting time is now more than 10min, minimum.
                  One cannot predict the time this toll will consume for any journey. Situation become more helpless for commuters when one has to reach across the toll for time critical events like exams, office, meetings and this toll and employees stand still watching people getting late.

                  Its been more than a decade, may be 15+ yeras that this toll has been installed and never taken back. Either govt should stop taking road tax or this toll tax that is becoming bottleneck on highways.
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                    M
                    Mallareddy Butukuri
                    from Bengaluru, Karnataka
                    Dec 21, 2018
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                    Address: Bangalore, Karnataka, 560047
                    Website: Not aplciabel.

                    Dear sir

                    Banaglore to hyd devanahalli toll plaza fastag not working. And collecting cash.

                    However they are also deducting fasttag balaance ince we pass thru the route... It's equally as cheating as it is

                    Dear customer, icici bank fastag linked vehicle no. Ka53mc8776 has been debited with rs 85.00 on[protected]:19:46 for toll charges with trip number[protected] at devanahalli toll plaza plaza on[protected]:12:56. Avl. Bal. Is rs 1500.00. ([protected] my mobile number - icici fastag it is)

                    Please help in others avoiding tbis chesting and help many

                    Cheers n regards

                    Malla reddy
                    [protected]
                    Dec 21, 2018
                    Updated by Mallareddy Butukuri                     Please escalate this as app
                    View replies
                    Nalagarh बद्दी पिंजौर सड़क का बहुत बुरा हाल है खासकर बद्दी और नालागढ रोड का ।बद्दी के पास हर दिन जाम मिलता है
                    काफी सालों से ये समस्या है कृपया जल्दी से जल्दी इस मार्ग को चौड़ा और गड्डों को जल्दी से जल्दी भरा जाये।
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                    This devanhalli toll plaza is so important toll gate and the devices given to them are use less or the official of plaza doing some kind o[censored]nauthorized activity when vehicle with fastag passes. I had similar issue recently on Nov 23 and Nov 24 2019. They told my fastag is black listed and in very next toll plaza bagapalli it is working absolutely fine. Same happen while returning. Bagapalli it was working fine and sufficient balance and in devanhalli they told the tag is black listed. I showed them the msg for bagapalli toll and balance in my tag. They are not willing to accept. Pls take corrective action against those employee or give them working device. They always come with one hand machine and tell the same things. We r tired of hearing the same vogus statement. NHIA pls take corrective action on Devanhalli Toll plaza. Traffic jam are more because of fastag not working there. Such a crucial entry for Bangalore airport and such useless devices there. Our humble request to get this plaza rectified for smooth transition.
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                    Essel Devanahalli toll employee told me your fastag has block list and takan money and also Taken from fastag I have proof I want my money back this is not first time I face many time

                    devanahalli toll plaza hyd route fastag not working - Comment #3622212 - Image #0
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                      J
                      John arul
                      from Chennai, Tamil Nadu
                      Dec 21, 2018
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                      Address: New Delhi, Delhi

                      In the chennai – trichy highway, between padalur and ulundurpet strech there are two tolls.

                      1. At sengurichy (Ulundurpet-padalur) (Bot)
                      2. At thirumandurai (Ulundurpet-padalur) (Bot)

                      Since the stretch is same for the two toll plazas, why should any one pay at both (1 &2) tolls while going from chennai to trichy. Whereas in other tolls it is collected once for a stretch. Your prompt reply will be appreciated.
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                      Talappady navayuga toll they are not giving pass for daily custemer. Am travelling daily through the toll daily paing 55rs. Am requested them for pass but they are not giving please consider.
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                        M
                        mahesh bharke
                        from Delhi, Delhi
                        Dec 20, 2018
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                        Address: Nagpur, Maharashtra

                        Drinking person mr bablu of ghai construction katol naka toll plaza nagpur this person mr bablu using wrong language againt me event toll payment was given them and also he his drink so much i have also inform his owner jaspalsing ghai for that but he his not take any action aginst him i am also call police for that and complaint at police station at nagpur this is an request to you please
                        Do the needfull
                        Mahesh bharke
                        Cell no [protected]
                        Mail id [protected]@gmail.com
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                          U
                          UpendraKb
                          from Tanuku, Andhra Pradesh
                          Dec 20, 2018
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                          There is a bridge on nh 5 near gaudanipohari, khantapara, balasore, odisha having a hole around 2 feet wide and depth of 1 feet causing daily 3 to 4 bike accident regularly. Kindly repair it imediately. As i personally had an accident on 7/12/2018 and my brother-in-law had an accident on19/12/2018. For explaination you call me on [protected].
                          The hole is on the bridge and centre of the road nh5. Rod are came out on bridge and it is very dangerous for bike riders. Please put attaintion imediately to avoid accidents.
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                            R
                            ram.basany
                            from Chennai, Tamil Nadu
                            Dec 19, 2018
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                            One of the features of fastag is a dedicated lane for the users. But the recently renovated roll plaza at raikal (Bangalore hyderabad highway nh-44) do not have a dedicated lane for the fastag users, instead every lane is fastag enabled. But want is the point of paying money in advance and waiting in the queue just a non tag user? If they do not realise this, i think it's better use the toll plaza as a means to exchange big notes!
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                              N
                              neeleshdesai0609
                              from Delhi, Delhi
                              Dec 19, 2018
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                              Address: Pune, Maharashtra, 412101

                              Hi Respected,

                              Its a request to install speed breakers on the service lane
                              which passes just outside the society gate "Shagun Society" s.no 36, kiwale, near gaavkari hotel, lekha farms. 412101 - Pune

                              It has become difficult as the vehicles pass the service lane at very high speed. society members are facing difficulties while coming out of the gate. Picking and dropping of school children's is at high risk.

                              Request to consider this at earliest. Hoping for a positive response.

                              Thanks,
                              Shagun Society Member.
                              s.no 36, kiwale, near gaavkari hotel, lekha farms. 412101 - Pune
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                                Nimishyadav
                                from Rajpura, Punjab
                                Dec 18, 2018
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                                Address: Mohali, Punjab, 140603
                                Website: Nhai

                                Ambala dappar tolltax was not maintaining fastag lane for fastag. Every single car was entering in that lane and i waited for 6 minutes in fastag lane. I made full video regarding the same. If we are paying extra for fastag then what's the difference between fastag and non tag vehicle. Stop charging in the name of fastag facility that u can't provide. When we are forced to maintain some minimum amount for this service and you are not able to give those services then what's the reason behind maintaining that balance or for paying extra for that tag.
                                Poor service i need some action on this and kindly reply the same that what action taken from your side at my email id [protected]@gmail.com,

                                Thanks.
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                                  T
                                  ThÆmî ZhÆñ ShÆshî
                                  from Karimnagar, Telangana
                                  Dec 18, 2018
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                                  Address: Coimbatore, Tamil Nadu, 641107

                                  Dear sir/madam,
                                  I'm living in annur, everyday i'm traveling to college by my vehicle. But the road from sarkar samakulam (Tamilnadu-641107) to saravanampatti and the road from saravanampatti to chinnavedampatti (Tamilnadu-641049) was heavily damaged. But no one can take any actions against it. So as a public i complaint against the highway department. So kindly solve this issue and take it as a public requestion.

                                  Thanking you

                                  With regards
                                  P. Sasikumar
                                  Contact number -[protected]
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                                  Bad condition of roads
                                  No Street lights on NH4 near chandani chowk Pune Maharashtra
                                  Risky to drive at night
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                                    kapil alubuild
                                    from Gurgaon, Haryana
                                    Dec 18, 2018
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                                    Address: Rewari, Haryana

                                    Dear team,
                                    Road damaged between bawal to nh-71 (Bridge area mainly), a long time i see this problem for all vehicles.in upcoming fog time its a cause of accident. So please repair this bridge area road. Also provided reflector for fog safety. Last two month approx i see this national highway conditions. Approx three lacks vehicles going this road in a day as a statements. Request you to please resolve this.
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                                    Toll reprentative named Jaswant taking tolls from regular customers in the fast tag lane due to which I got late . So whats the pont for having fast tag lane card on our car and his behaviour was very rude wheb I ask him for this nuisance. This is the 1st toll plaza from zirakpur to patiala road and my name is naman and car no is ch55t2502.
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