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Updated: Mar 17, 2026
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National Highways Authority of India [NHAI] reviews & complaints page 362

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P
from Gurgaon, Haryana
Nov 25, 2018
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Cpt. Kaushik ranjan has hardly controlled his car at a bigger height and unmarked speed breaker near the jp toll plaza of yamuna expressway. The speed breaker has indeed experienced a dangerous one and it may cause a badly accident situation in future, if it will be left as it is. A verbal complaint against the has been lodged in the yamuna express way control room.
Please do the needful again the dangerous breaker so that travelers can have a freely and safe driving on the highway.

Thanks
श्रीमान जी घाट की गुनी जयपुर में TUNAL बनाने के बाद भी अधिकतर 4 पहिया वाहनों का आवागमन पूराने मार्ग से ही जरी हे जिससे २ पहिया वाहनों को काफी परेशानी होती हे
अत श्रीमान जी या तो सभी २ पहिया वाहनों को TUNAL में से जाने की अनुमति दे या सभी प्रकार के 4 पहिया वाहनों का आवागमन पूराने मार्ग से पूर्णतया बंद करवादे
धन्यवाद
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    V
    Vish Singh
    from Delhi, Delhi
    Nov 25, 2018
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    Right after the radisson flyover due to construction o[censored]nderpass from aerocity to vasari kunj the toad has risen above and there's a bump also due to the highway get chocked and the traffic accumulated till the toll
    Would request to please resolve this issue at the earliest as travelling to delhi from gurgaon is taking more then 2 hours everyday
    Also the toll plaza needs to be managed in a better manner as stopping traffic is also causing a lot of delay
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      V
      Viswanathan Thangavel
      from Kanchipuram, Tamil Nadu
      Nov 25, 2018
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      Address: 641021

      The road work in this stretch is happening for last 2 years. From the earlier days the road diversion is very bad it may cause injury who are all commuting in this road. Now it become very pathetic there is no proper signage, road diversion, worst hse implementation, non availability of barricades, poor maintenance of existing roads, potholes etc.,
      Till now there is no proper information of service road in area of premier nagar and othakkal mandapam . It's been an year of implementation of main road, officers from Bhai had marked all the building which are going to be smashed off . But till now there is no information from the nhai officers . We are waiting for that and if there is no service road is implemented please inform us . But all the other area service road are implemented those all areas are done but only our area is having bad influence . It is very poor communication between the authorities and the people .
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        N
        Navey
        from Thanesar, Haryana
        Nov 25, 2018
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        Address: Karnal, Haryana, 132037

        Toll plaza on nh44 near gharaunda, karnal, haryana is inefficient. There is traffic jam at the toll plaza all the time. The reason is inefficiency of the staff. No management of traffic & non fasttag vehicles are allowed to enter fasttag lane. Staff is not well trained, due to this it takes a lot of time to clear each vehicle causing traffic jam. It takes 30 - 35 mins everytime we cross the toll. Kindly do something about this, if anyone is listening. Thanks.
        The toll management has closed a one toll specially for Haryana people forcing people to stand for long in other lines. In have never heard that there should be a special line in toll for state persons or those who are carrying police, army, or other card.
        The guard is behaved like a pathetic,
        Don't know on what basis they allow people in emergency lane, People crossing in front of me and why I tried, They stopped me and misbehaving, Even I was with my family,
        Need to educate these people's, Those are standing at Toll starting, very rude and non educated, If really anyone authority who read my review please Take action,
        I don't know either they are taking some Tips from others so that's why they are allowed them, In front of me they allowed other private vehicles also, and why I said why not me allowed, Thay said, Humari Marji, Hum Jo marji karai...
        The guard is behaved like a pathetic,
        Don't know on what basis they allow people in emergency lane, People crossing in front of me and when I tried, They stopped me and misbehaving, Even I was with my family,
        Need to educate these people's, Those are standing at Toll starting, very rude and non educated, If really anyone authority who read my review please Take action,
        I don't know either they are taking some Tips from others so that's why they are allowed them, In front of me they allowed other private vehicles also, and why I said why not me allowed, Thay said, Humari Marji, Hum Jo marji karai...
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          JunaidKhan669
          from Ghaziabad, Uttar Pradesh
          Nov 24, 2018
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          Address: Bulandshahr, Uttar Pradesh

          Today i came across a toll at ghaziabad aligarh expressway (Nhai 91) where i need to wait for approx 8 mins for my turn
          Then i told them i won't pay the toll as my wait time exceed 3 mins (As i'm aware of 3 mins rule)
          The toll workers didn't agreed and told that they don't know any such rule...
          When i told them that i will complain about this then they were telling do whatever u want to do but u hv to pay the tolls
          This is really ridiculous
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            M
            Meet Tyagi
            from Shahabad, Haryana
            Nov 24, 2018
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            Address: Yamuna Nagar, Haryana, 135001

            I haveface a problum from new toll plaza in haryana milk mazra near thana chappar. In toll plaza rate is 75 for all cars. First two day he cut a a slip of 35 for yamunanagar cars. After two day he say no consection for any car if yamunanagar cars owner want to pass 255rs per monthly pass but monthly pass timing is 9 am to 4pm. We 5 frinds do job in mohali imy duty timing is 9am to 6pm so how possible we come 9am to 4 pm on toll plaza. we have sunday holiday and tollplaza staff also sunday holiday. If toll plaza give pass facility so plz they give this on toll counter at any time.
            Plz do need full for this concern and ell me as same.

            Regards
            Amit
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              Z
              Ziya Ansari
              from Raver, Maharashtra
              Nov 24, 2018
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              Address: Nashik, Maharashtra

              My car is having rf (Fast track) while traveling from dhule to nashik rf was not tracked so the toll plaza person has asked for cash amount which i have paid. But later after 5 min rs 135/- was deducted from my rf account. While returning also the amount was deducted. The toll plaza manager was unable to refund and he is informing that he is helpless and cannot do anything. Kindly arrange to refund the amount and also request you to kindly take necessary action so that the same can be avoided.
              Vehicle no: mh39d1115
              Extra amount deducted: rs. 200/-
              (M) : [protected]
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                D
                Digamber Singh Rana
                from Rampur, Himachal Pradesh
                Nov 24, 2018
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                Address: 175138

                The person sh tara singh is constructing a building at khasra no 585 situated at vill bashing po babali distt. Kullu himachal pradesh with in acqired /controled width of the road. The person alredy has got the compensation for the acquired bulding and land. But the building and vacant land has not been dismantled by the authorities till date. Now the person is constucting a bulding with in controlled width of the road. So take the action immediately.
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                  Digamber Rana
                  from Gagret, Himachal Pradesh
                  Nov 24, 2018
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                  The person sh tara singh is constructing a building in khasra no 585within controlled and acquired width of road at bashing po babeli district kullu himachal pardesh. The person had also got compensation for the building and land but still it has not been dismantled by nhai. You are therefore kindly take action immediately for removal, dismantled and stop the construction work
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                    G
                    Gauravdheer
                    from Kota, Rajasthan
                    Nov 23, 2018
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                    Address: 122001

                    All tolls from manesar to Jaipur are not accepting payment by digital wallets. Indian government has done demonization to crub black money which cause a lot of problem to common man and we happily accepted that for betterment of our country. But today these toll booths on national highway are not willing to take digital money, almost all of them had stopped using digital wallets and even they are not keeping card swiping machines on all tool booths to avoid digital payments. They collects crores of cash payment which can be converted to black money easily. I believe that some action will be taken on my complaint.
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                      V
                      Vijay Subbu
                      Nov 23, 2018
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                      Road works between trichy and pudukkottai and near keeranur railway crossing is not completed since last 2 years. That area doesn't have even unpaved road. It's full if mud and pits. With this completion toll booth is collecting amount since last two years illegally.

                      Everyone's car tyres and other accessories are getting damaged even after paying toll amount.

                      I need reply why the government is allowing these illegal activities.
                      The toll from ajmer to jaipur near bagru collects 60 ruppees after we have waited for more than 15 times on 16 nov 2018 at 2.56 pm
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                        M
                        Mohit333
                        from Suriapet, Telangana
                        Nov 22, 2018
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                        Address: 122001

                        The road which is come from shahjahanpur to panchgaon chowk national highway road is in bad condition and road from shahjahanpur to bawal is extremely damage, right side lane is oppressed. It will lead to accident due imbalance of vehicles. Please take some necessary action for the improvement. I don’t have any photos of have doubt then organise a survey.
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                          Moughal khaleel baig
                          from Gurgaon, Haryana
                          Nov 22, 2018
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                          Address: Kurnool, Andhra Pradesh

                          Rayalaseema express nhai mobile jeep bearing number ap21te 1260 driver and staff are very neglect while driving on road, i very lucky escaped by metting accident with nhai jeep i requested driver why did you even blown left indicator before coming to extereme left from the middle of the road he and three other staff picked a wordly abusement driver says that he didn't even saw me before taking left how recklace answer. I left from there hopeless plz council your driver and staff to how driver and be responsible
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                            P
                            ParamanandanB
                            from Kanchipuram, Tamil Nadu
                            Nov 22, 2018
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                            Address: Kanchipuram, Tamil Nadu, 603202
                            Website: www.nhai.org

                            Dear sir/madam,

                            There is no road safety has been implemented and more of the road users does not aware or follow the lane discipline. Most of the long / heavy / container lorries does not follow the lane discipline.
                            I have made several complaints to the toll plaza authorities. They does not care about it.
                            I have visited china, they have implemented well. Why india can't do it?

                            Another one is, we are making road tax while purchase of vehicles. Why there is another tax /fees is collecting by the nhai? Where are those road tax collected even before the vehicle enter into the road?

                            Where are we going?

                            Regards,
                            Paramanandan
                            Mobile: [protected]
                            +1 videos
                            Sir and madam at the toll plaza gvk kishangarh Jaipur to Ajmer they collect the money by card and by fast tag too on 16/11/2018
                            Road conditions are very bad on pune - Bangalore national highway from khed shivapur to Khambatki, and after Satara to Kolhapur. Also person's on toll plaza are charging illegally extra money and not giving receipt till we demand for that. Fastag is also showing blacklist even we have balance in that.
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                              C
                              Chauhan kallu kgbhai
                              from Kodinar, Gujarat
                              Nov 21, 2018
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                              Details for registration number :
                              Pmopg/e/2018/0513607
                              Name of
                              Complainant
                              Ajay chauhan
                              Date of receipt 04/11/2018
                              Received by
                              Ministry/department
                              Prime ministers office
                              Grievance description
                              We are from gujarat. Our village name is jagana, ta-palanpur, dist-
                              Banaskantha, gujarat. We are having problems regarding railway over bridge in our
                              Village jagana which is to be to made by nhai with the partnership of railway ministry.
                              Now the issue is that over bridge will have the slope of 500 mtr. And then from at the
                              End of the bridge the road will be sealed by iron jaali because of high school and
                              Primaray school so it will almost cover one kilometre. People are residing both side of
                              The over bridge. So if we want to go to the another side of the bridge, we will have to
                              Walk around atleast 1 km for just going to another side of the bridge which is in actual
                              Having a distance of 10 mtr in the past. So we are having a kind request to you sir that
                              Please put under ground two box culverts so that we can easily cross the bridge. We
                              Are really having many problems with this regards and we have also given this
                              Complants to the higher authorities but still our problems are not solved. So we are
                              Requesting you to please help us in this mater as much as possible.
                              Current status under process
                              Date of action 16/11/2018
                              Remarks
                              Kindly examine the matter and give a suitable reply directly to the concerned under
                              Intimation to this office and also attach the copy of the same for online disposal of it.
                              Officer concerns to
                              Officer name sh. P k singh
                              Officer designation dgm contact address gandhidham z-6, ground floor, near divine
                              Lifesociety hospital (Sterling), adipur, district -
                              Kachch
                              Email address [protected]@nhai.org
                              Contact number [protected]

                              Respected sir,
                              The problem having not solve still no pmo office ordered to authorities but no one officer check the matter and we have less time so please do necessary in this case as much as possible..
                              Nov 21, 2018
                              Updated by Chauhan kallu kgbhai
                              Details for registration number :
                              PMOPG/E/2018/0513607
                              Name Of
                              Complainant
                              Ajay Chauhan
                              Date of Receipt 04/11/2018
                              Received By
                              Ministry/Department
                              Prime Ministers Office
                              Grievance Description
                              We are from gujarat. Our village name is jagana, ta-palanpur, dist-
                              banaskantha, gujarat. We are having problems regarding railway over bridge in our
                              village jagana which is to be to made by NHAI with the partnership of railway ministry.
                              Now the issue is that over bridge will have the slope of 500 mtr. And then from at the
                              end of the bridge the road will be sealed by iron jaali because of high school and
                              primaray school So it will almost cover one kilometre. People are residing both side of
                              the over bridge. So if we want to go to the another side of the bridge, we will have to
                              walk around atleast 1 km for just going to another side of the bridge which is in actual
                              having a distance of 10 mtr in the past. So we are having a kind request to you sir that
                              please put under ground two box culverts so that we can easily cross the bridge. We
                              are really having many problems with this regards and we have also given this
                              complants to the higher authorities but still our problems are not solved . So we are
                              requesting you to please help us in this mater as much as possible.
                              Current Status Under process
                              Date of Action 16/11/2018
                              Remarks
                              Kindly examine the matter and give a suitable reply directly to the concerned under
                              intimation to this office and also attach the copy of the same for online disposal of it.
                              Officer Concerns To
                              Officer Name Sh. P K Singh
                              Officer Designation DGM Contact Address Gandhidham Z-6, GROUND FLOOR, NEAR DIVINE
                              LIFESOCIETY HOSPITAL (STERLING), ADIPUR, DISTRICT -
                              KACHCH
                              Email Address [protected]@nhai.org
                              Contact Number [protected]

                              Respected Sir,
                              The problem having not solve still no PMO OFFICE ordered to authorities but no one officer check the matter and we have less time so please do necessary in this case as much as possible ..
                              DEAR SIR
                              I am purchase on FASTAGONLINE PORTAL FASTAG Apply to online and payment proceed amount RS-765 NETBANKING DATE 28-10-18

                              VECHILE NO KA 13 P 3085

                              INB PayU Payments Private Lim
                              REF NO - [protected]IGAEQRVTG7
                              28- Oct-18
                              FASTAG TOLL FREE NO IS NOT RESPONSIBLE[protected]
                              Sir, Toll Plaza management is mixing normal payers and fastag payers in same lane. This is taking more time for fastag users. Fastag lane is separate in all toll plaza’s. Here it is a curse and making a fool of the purpose of it. Kindly take necessary action and make a separate lane for fastag. Thank you.
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                                Y
                                Yash1@1
                                from Vadnagar, Gujarat
                                Nov 20, 2018
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                                Address: Kutch, Gujarat

                                A local person refuse to pay tax, and there was a huge traffic jam for 25 mins, authority did not talk any action against it.
                                While at last authority at last allowed that person without paying tall tax
                                He was in bolaro pickup.

                                So its a request to you to take some strick action for toll tax for locals also so that other people do not get disturb due to them.

                                Thanks
                                Yash patel
                                Ahmedabad
                                I am passing through mathni Toll plaza in NH 6 between nagpur bhandara and stopped for washroom. But to my surprise the toll authorities are calling a box as Toilet having no lights, water tank is there but no water. That box is very stinky
                                Please do the needful
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                                  Ninad Sane
                                  from Mumbai, Maharashtra
                                  Nov 20, 2018
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                                  Address: Raigad, Maharashtra, 410203

                                  Always it is a case that fastag is shown blacklisted even if it has enough balance and active at every moment on mumbai pune express highway tolls. Everywhere else it works fine problem is only on mumbai pune express highway. I am a regular commutter on this highway and everytime it has costed me in cash.
                                  Purposely they have disabled collection of toll via fastag. This issue occurs on khalapur toll naka and khopoli exit shedung toll naka. Same fastag is used and works on dehuroad topl naka. Where money gets debited. Khalapur toll naka and shedung toll naka purposely have tricked sensors firmware. This case is not just with me but all those who enter into etc lane.
                                  ईस रोड पर टॉल टैक्स देना पड़ता है पर रोड बहुत गढा जो कार चलाने में अचानक मिलता है जिसके कारण दुर्घटना होने से पहले रोड़ बन जाता तो अच्छा रहेगा
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                                    S
                                    socialactivist1980
                                    from Pune, Maharashtra
                                    Nov 19, 2018
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                                    Team
                                    We are daily observing an encroachment on our Nashik Kalyan Bhiwandi Corridor.
                                    This is increasing day by day n increasing the traffic jam problem as you can clearly see from the photograph.
                                    This nuisance need to be controlled.
                                    Even police n RTO is not acting on the same.
                                    This problem will be more incremental in nature as nearby villagers are doing this after looking at each other.
                                    The road side barricading have been removed to put up their shops.
                                    You are requested to get them removed.
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                                      A
                                      adv.lalit sharma
                                      from Jaipur, Rajasthan
                                      Nov 19, 2018
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                                      Address: Allahabad, Uttar Pradesh, 125054
                                      Website: www.nhai.org

                                      Respected Sir,
                                      With Whom May It May Concern This Is a problem related to national highway (NH-9) where the build quality of speed breakers are very poor and there is no street lights in the middle of the road. This highway relates a four way crossing in which there is a school in one side children need to cross the road to attend the school but due to the build quality of the speed breakers the cars using the national highway can not stop to slow down the vehicles not the buses as well as the trucks. They cross the crossing in speed not less than 80km/h which may cause accidents.This problem is under the NATIONAL HIGHWAY AUTHORITY OF INDIA so i am just sending this mail to you for the attention toward this problem so that you can take an action toward this and build streets lights in both the side as well as make the speed breakers build quality strong so that the vehicles have to stop to cross the road.

                                      Last week accident pictures.

                                      i shall be very thankful to you for this.

                                      Warm Regards
                                      Double toll of INR 60 was collected from me at Anewadi toll plaza on 10th Nov @12:20 pm. Cash was collected from me inspite of telling them that I have fasttag
                                      I have retained the receipt as well as 60 take were deducted from my fasttag account. I want a refund for the same
                                      Manish Kulkarni
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                                        D
                                        dipanshu1122
                                        from Bareilly, Uttar Pradesh
                                        Nov 19, 2018
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                                        Address: New Delhi, Delhi, 110007

                                        I am holding fast tag from paytm no. 34161fa820328e40028d3360. Veicle register no. Dl8cap2971. Whenever i pass shahjahanpur toll plaza on delhi jaipur nh48 i, m charged full amount on return journey instit of half amount with in 24 hrs. This has happen with me 4 time on same toll plaza on nh48 delhi to jaipur. Details below are given with txn no. Time and date.
                                        6th aug
                                        Txn no. [protected] at 7:57am
                                        Txn no. [protected] at 7:26pm

                                        17th aug
                                        Txn no. [protected] at 9:44am
                                        Txn no. [protected] at 5:18pm

                                        11th nov
                                        Txn no. [protected] at 8:19am
                                        Txn no. [protected] at 5:59pm

                                        18th nov
                                        Txn no. [protected] at 5:39am
                                        Txn no. [protected] at 5:34pm

                                        They are cheating the customer who use fast tag or the paytm is cheating with the fastag user because of repeated complains they are not giving my money back and not even resolving the issue, every time they put it on nhai that it is pending by nhai. Please take necessary action against them. It should do automatically but it is not happening.
                                        We were waiting more than 7 minutes n we were out of the yellow line on the toll tax plaza but we then also pay the toll tax... As per the rules we don't have to pay toll tax if we are beyond the yellow line... We also have video proof for that..
                                        Felling Reyal's reply, Nov 16, 2018
                                        We were waiting more than 7 minutes n we were out of the yellow line on the toll tax plaza but we then also pay the toll tax... As per the rules we don't have to pay toll tax if we are beyond the yellow line... We also have video proof for that..
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