National Highways Authority of India [NHAI] Complaints & Reviews

Respected Sir,
With Whom May It May Concern This Is a problem related to national highway (NH-9) where the build quality of speed breakers are very poor and there is no street lights in the middle of the road. This highway relates a four way crossing in which there is a school in one side children need to cross the road to attend the school but due to the build quality of the speed breakers the cars using the national highway can not stop to slow down the vehicles not the buses as well as the trucks. They cross the crossing in speed not less than 80km/h which may cause accidents.This problem is under the NATIONAL HIGHWAY AUTHORITY OF INDIA so i am just sending this mail to you for the attention toward this problem so that you can take an action toward this and build streets lights in both the side as well as make the speed breakers build quality strong so that the vehicles have to stop to cross the road.

Last week accident pictures.

i shall be very thankful to you for this.

Warm Regards

I am holding fast tag from paytm no. 34161fa820328e40028d3360. Veicle register no. Dl8cap2971. Whenever i pass shahjahanpur toll plaza on delhi jaipur nh48 i, m charged full amount on return journey instit of half amount with in 24 hrs. This has happen with me 4 time on same toll plaza on nh48 delhi to jaipur. Details below are given with txn no. Time and date.
6th aug
Txn no. [protected] at 7:57am
Txn no. [protected] at 7:26pm

17th aug
Txn no. [protected] at 9:44am
Txn no. [protected] at 5:18pm

11th nov
Txn no. [protected] at 8:19am
Txn no. [protected] at 5:59pm

18th nov
Txn no. [protected] at 5:39am
Txn no. [protected] at 5:34pm

They are cheating the customer who use fast tag or the paytm is cheating with the fastag user because of repeated complains they are not giving my money back and not even resolving the issue, every time they put it on nhai that it is pending by nhai. Please take necessary action against them. It should do automatically but it is not happening.

Vehicle no ap07cy9086 it is handicapped vehicle (Invalid carriage vehicle). Applied for fast tag at kaza toll plaza as per circular no. Nhai/co/13/2016, dt.13/10/2016 on 02.11.2018. But till to date no respond from the competent authority. Hence please solve my problem as early as possible and issue me fast tag for easy movement at toll plaza.
Thanking you sir,
Yours faithfully,
U nageswara rao

During my travel to kumbakonam to chennai @ paranur my fastag acct debited
Fully 2 times though my up travel to chennai 3/31/45 pm, & down travel to kumbakonam 9/41/57 pm on same day 17/11/18. Rs 60 x 2 times.
Dear customer, your sbi fastag account ending with e77e0 vehicle number: has been debited rs.60 for toll charges at paranur on 17-nov-2018 03:31:45 pm available balance is rs.624.13
Dear customer, your sbi fastag account ending with e77e0 vehicle number: has been debited rs.60 for toll charges at paranur on 17-nov-2018 09:41:57 pm available balance is rs.564.13

Eastern peripheral expressway was inaugurated in the month of may. Even after six months, road lights are not working at many important junctures. Looking at approaching winter season, it's very critical. Also bikes can be seen running on expressway, which is prohibited and may lead to accidents. No of toll counters working is 60% even during peak traffic hours. Fast tag service is not available.

The toll worker at azizpur toll plaza (Zirakpur to chandigarh) said it was not allowed to make a second journey on a return trip ticket (Ticket number [protected] booth number lr4) within the 24 hour limit of return ticket.. He insisted to pay for the toll and he even typed on the wrong vehicle number for the ticket which i checked on later as he could not punch in same vehicle number within the 24 hour time period i assume. The later ticket number he punched is [protected] booth and operator number is lr6. The person on lr6 also misbehaved with me. Kindly take this seriously.

One day i was travelling from mumbai to madgaon and when i reached mumbai kolhapur highway some guys came on bike near my car and started saying something when i brought my window down they said my car is punctured and then i stopped and got 5 to 6 punctures
When i reached my destination someone told me that these guys travel from one area to other and keep on stopping the cars and put some pebbles so that your car gets punctured badly
Please take care while you travel on the highway and find something like this
Because our government cant punish them instead its always the innocent who gets stucked in all these matters

Respected sir...
Ur tamalwadi tollplaza (Mh)
We are passing ur toll on 16 nov 18 at 0315 hrs. At that time ur staff mr. Akash khilje id no.15459 was miss behaving with me and also stating that we are get bored due to armed force person and he takes toll money forcefully.
Sir as gov of india allready stating give respect to the soldiers on toll plaza. Then also...
Plz do needful

Hi,
Now from last 20 days it has been obvious to face the heavy congestion on gurgaon to delhi highway, which is just crossed to mahipalpur flyover at aerocity, some construction work is going on under the highway.

Heavy jam starts from gurgaon toll and it remains till crossed mahilpalpur flyover and the distance of jam is appx 10km and it takes about 1/1.5 hour to complete this 10km distance.

Please get this road rectified!!

The passengers are having problems regarding the nh 91 road conditions it takes too long to reach from aligarh to etah, the road between these two cities is fully filled with pits and takes so 4 hour to reach 70 km earlier it takes only 1hr 30min but it takes 4 hour now due to bad condition of road. So please take serious action regarding this issue as soon as possible

I live in kota and my car no. Allotted by kota rto. Office. I went bundi on 11 of november when i was return to kota then at kota bypass hanging bridge toll plaza server online debited of toll plaza charges in my fast tag account.
As per govt. Rule kota and bundi personal vehicle no. Is free on kota bypass toll plaza so please refund my amount in my account.

Hi,
I am a frequent traveler to bangalore from hosur and i would have to cross the attibelle toll plaza. It would always take a minimum of 4 to 5 minutes to go through the fast tag. I am still surprised to see that non fast tag are being allowed and poor management is one of the main reason for congestion. Some times you need to wait for more than the 10 minutes to get cleared. I have been frequently asking the person who would be verifying the toll who has no courtesy to talk in cool sense. It would be really difficult to hire people who are not able to provide user friendly services to the society which is obviously a part of their work. This is been so casual as people have no other option of taking a different route.

If i recall a clarification provided by nhai, any vehicle waiting for more than 3 minutes need not pay a toll. If that's the case most o[censored]s shouldn't be paying the toll at all

I would request you to look into this problematic issues and help the commuters to travel in comfort as we pay for the services and demand that is part of our demand

Looking forward for quick response

Dear authority,

Severe damage has been done to the national highway - 8 mahipalpur - delhi where underpass contruction work is being conducted.. All of a sudden a bump is developed on the road which has put traffic on halt.

During peak hours, jam is extended to several kms causing waste of our valuable time... Standstill vehicles are adding more poison in the delhi air.

Kindly fix this asap as...

On enquiry and they also give you pass for that much, the toll plaza of azizpur (Zirakpur to rajpura) charges 1100 rs for monthly pass and a month ago rate was 1300 rs while the real fees is 240 or 250rs. You need to know it from sources or need to fight a lot to get monthly pass on real rates. This is illegal. You can check it yourself anonymously or do a sting operation or something.

Also, i am not sure about return journey though, they don't let you go to and fro after one time on the same ticket within the time frame of 24 hours. Why?

Dear sir
I m putting complaint regarding misbehaviour and threatning to the costomer. They always closing the all lane and running one line so we are facing the big problem after normal crowed and any thing query we are asking to them they are threatening to us. They are saying we will see u and directely coming in 5 and 10people of group and fighting. It is a normal thing at tha dhaneshwar to toll paza at nh27. And they are threatning. Like they will beat. After we are paying the than what for they are misbahaviour. Pls take some action regard this

Thank u

Pushkar

Last sunday i travelled to bangalore from salem, while going i paid by cash for both single and return within 24hrs option in ordinary lane even i was not crossed fastag lane. But i was paid double by cash and also from my fastag account. I just want my money back how could i claim.

My cash was double time debited

1). Toll l&t krishnagiri thopur toll plaza on 11/11/18 transaction by cash payment transaction no.[protected] total paid rs.140.00 and at the same time amount was deducted from my hdfc fastag wallet details as follows vehicle makdf55bhj4008618 debited amount rs.95.00 by hdfc fastag.

2). Same happened again in toll attibelle on 11.11.18 makdf55bhj4008618 amount rs.30.00 from my hdfc fastag wallet and same paid by cash details recipt no.439, op. 780001, shift no.[protected].

3). While return from bangalore same happens in toll krishnagiri plaza details 12/11/18 rs.65.00 deducted. But cash paid already in toll details krishnagiri toll plaza bar code id : njfqg52f, ticket no. Ibbi0973

I'm from kanpur
Main naubasta nh 86 k pass rhata hu
Yaha naubasta se gala mandi k beach nh86 me divider pr lights lagaya gaya the jo ki first day se he aadhi half se jada jali he nh na he sahi trah se pillers k beach space dia gaya jo light jaha tut gai as it is h koi dekhne wala nhi
Kripya samadhan krey..
Aur ye marg nh 86 jo ki 2 lane high way h
Iska size naubasta by pass se galla mandi tak 4 lane h but
Kahin b size similar nh kahin 2 kahin 1 lane jaha jagah the banaya gaya nhi to drop kr k toll tax lena start kr dia..

I travelled on Dt.09/11/2018, Ghaziabad to Bareilly through Vehicle no. UP14 DU 1400, While travelling I paid Toll Tax of Rs.35.00 in Cash at Dasna Toll Plaza as well as amount deducted through ETC also, Toll Tax paid Rs. 50.00 in cash at Brijghat as well as amount deducted through ETC also, Toll Tax paid Rs. 120.00 in Cash at Moradabad Bareilly Express way as well as amount deducted through ETC also.
Total amount of Rs.205.00 collected twice as mentioned above I am enclosing herewith Cash receipts and statement of Paytm also. Time on Paytm is differ as Cash receipts.

With much disappointment i have to say that behaviour of employees of toll plaza at balgudar lakhisarai bihar is unbearable. They used abusive language and misbehave with ladies. We were in festive mood, travelling to our native place but their behaviour spoiled our journey. They did this just bcoz we asked them for receipt. Details -
R k jain infra projects pvt ltd
Ticket no - l3ba13111825

There is no difference in normal lane and fastage lane, toll plaza's allow both kind of vehicles on dedicated lane whether you have fastage or not, sometimes it takes more time than normal way to paying tolls. And many toll plaza hasn't install fastage lane indicator board before the toll gate, it's very difficult to change the lane at the last minute.
Needs more improvement to run fastage dedicated lane smoothly.