National Highways Authority of India [NHAI] Complaints & Reviews

There is one religious structure right in the middle of tollway occupying one complete lane out of 2 available lanes (Yes you read that right). This road is managed by hyderaba-yadgiri tollway pvt ltd
I narrowly escaped with my family. This is disaster waiting to happen.
Why is that company collecting tolls for such roads, should we pay to die on road like dogs?
Manager sudheer agrees that this is problem and that religious...

We would like to share the information for not providing the fastag lane in sonepat murthal collection center. Now the fastag lane has been converted to emergency lane and not giving easy access to the fastag holders to pass through it. All lines have been converted to fastag lane resulting all fastag users are liable to wait and stand in que to wait for passing of all vehicles. We have requested them to arrange a fastag lan e operational...

High traffic problems on toll tax on weekends and festival. Toll service providers are also very rude on asking the reason of traffic, they are not treating customers gently. During the time of festivals we need to wait for half an hour for paying toll, what is the meaning of paying toll after waiting for such long hours. Please increase the number of employees at toll during festivals and weekends and also tell us the rules for toll...

I want to say that i was travelling from Mumbai to pune on[protected].There is a toll plaza named as talegaon my fastag did not work there.It showed black listed as i moved to the fastag lane at around 10:40 pm[protected]. There was enough balance in my paytm that time.

There was successful fasttag transaction just an hour ago when i crossed khalapur Toll. Please let me know why there is issue and why people extracting extra....

The toll plaza at attibele bengaluru is pathetically managed.
All vehicles, even those without fastag are allowed in the fastag lane. As a result the fastag lane is much much slower than the other lanes and people like me who have procured fastag have no benefit whatsoever.
Either do something about this or change the name to slowtag.
Most of the time at attibele this is the problem, especially yesterday we spent more...

On 21st oct '18 while returning from andhra pradesh to chennai, toll fee was collected twice one by way of cash and the other by deducting the amount from fast tag. My account balance went into negative balance. Timing: 20.43.02 hrs on 21st oct '18. My brother also shared such experience of collecting the toll fee twice by way of cash aswellas on the fasttag.

Kinldy arrange for re-fund of the toll fee collected above to my...

Using fastag for more than 6 months..in spite of having fastag i have to wait in long queue for more than 20 min. Chengalpattu and dhindivanam toll plaza are not keeping seperate lane for fastag.
Request nhai to look through this if you want more passangers to move to fastag

When asked toll operators why they are not maintaining seperate lane they gave some rude reply. Kindly educate your works to mind the words they...

We have paid return toll of Rs 80.00for journey from Bankapur to DAVANGERE, WIDE R NO. TNO. [protected] ON 22.10.18 @6 AM. but road conditions are very pathetic, even worse than SH. IF YOU CAN NOT MANAGE ROADS WHY YOU CHARGE TOLL. IT'S MORE OF GADDE MEIN ROAD, WE CAN SAY. THAN GADDE IN ROADS. Service on the road is very poor and quality of roads, side railings, safety measures on NH where absent....

I started using fasttag to save time and money and was very excited to use this next time. First 2 3 times it was working perfectly but after that i started facing issues with and instead of saving time... My time was getting rather wasted because of card reading issues. Today fasttag line was also open for general public too dated 21 oct 2018 at 6.30 pm i had to wait 20 mins while having a fasttag card and being in the fasttag lane at sikandra...

Hello,

We crossed the salaipudur toll plaza this evening. Since we had fast-tag installed in our car, we piled up in the etc lane queue. There were many non-fasttag users in the same lane us. It took nearly 15 mins to be patient and cross that toll. There was no one in the counter who seems to understand the language or the real purpose of etc lanes installed by govt. Will govt look into this? Or it is just another post which...

Pathetic condition of flyover above shahad railway station flyover is highly filled with potholes and dust highly dangerous for two wheelers because of dust sudden temporary loss of vision occers which is life threatening please look in the matter flyover is located at kalyan towards murbad connecting ulhasnagar maharashtra and is above shahad railway station...

I travelled through kamkole toll plaza on hyderabad to mumbai national high way may times. Every time i see trucks and other vehicales being allowed in fast tag lanes fir toll payment though no tags for those vehicales and no penalty charged.. For genuine fast tag users like me it is causing delay and we don't see any benefit for having fast tag.
I questioned person on duty but reply was rude and dared us to complain

Request...

I was going towards chennai from nagercoil. On 20-oct-2018 at 16:10hrs, i crossed salaipudur, tn toll plaza was allowing all cars in fastag lane without charging any fine for non fastag cars. I waited for almost 5-7 minutes at that toll. And upon questioning the staffs they where very arogant and told me to complain to where ever i want. It was such an unpleasent experince. Please look into this matter, i felt cheated for the service as assured...

Sir previously we have issues with this kappalur toll plaza they charge single for return journey also in my fastag but now they went one further and debited without my vehicle tn67g0288 passing through the toll with double as 75 and 75 charged from my paytm wallet please help me i have lost more money with this toll and i informed them they said to ask paytm but paytm said you should ask the toll. Please stop either one of them....

We were delayed by 15min approx in toll plaza of second vivekananda bridge tollway company, dhulagori, west bengal. On asking the toll staffs shouted and spoke very rudely. Only one lorry was before us. There was no backup. A photocopy of the toll ticket is attached for reference. I request the concerned authority to take strict action against them and claim penalty.
Regards
Tanaya roy
[protected]...

Every time i face issue with the operations team in fast tag lane.

Just today, they allowed a truck to enter the fast tag lane and it did not have the tag. After waiting for 10 minutes and a long queue, someone in front of my car had to get down and request the team there to clear this out. We had to go through the other lane.

This is a repeated issue and the staff is very rude.

We are very sad...

Sir, i, shishir kumar barik is a villager of baunshamuhan, po - khantapada, dist - balasore. Our village is situated side to nh-16. The high way at nh bridge near gauduni pokhari chhack is at unsafe condition which lead frequent accident for last 1 year. The local nhai official also been informed about the serious problem but no spectacular effort not been taken by the concerned authority. I am very sorry to inform that 5 nos of fatal accident...

At the highway toll plaza at walajapet and sriperumbudur the fasttag lane is opened even for vehicles having no tags. Infact the manual lanes were faster than the fasttag lane. The toll plaza people are rude and arrogant saying "if you want to go just go... Do not ask us questions... Go and complain". This is the highway between bangalore and chennai. This is the 5th instance where i have noticed this specifically at these 2 toll plazas.br...

We crossed this toll plaza around 10.40am today. The fast tag lane is accepting cash and wait time is more than 6 to 8 mins. When we asked the toll plaza person why is he accepting cash in this lane. He said all are fast tag as well as cash accepti g. Pls make sure fast tag lanes don't accept cash. Penalty should be charged from the offenders.

The actual purpose of fast tag is defeated by accepting cash.

Hopefully...

1. Hamari i'd farji batai toll wale ne,
2. Hamne bola ki agr ye i'd farji h toh apko imam milega.
3. Unhone ek gunde wali bhasha use krte hue bola, ki is i'd pe pura number nhi h, hamne kaha ki aaj kal adhar card or baad ki 4 digit hi aayi h. Tab tak or log jo toll staff tha vahin aa gya. Or sab mil ke badmashi dikhane lage.
4. Hamne phone nikala or bola ki ab boliye aap ki ye i'd farji h, toh unhone vdo banane ko mana...