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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org

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Updated: Dec 12, 2025

Complaints 8469

Resolved

214

Unresolved

8255

Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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National Highways Authority of India [NHAI] reviews & complaints page 366

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Address: Chennai, Tamil Nadu, 600118

The Puzhal to Tambaram Bypass so dirty that at the road sides there's so many plants, plastic, water stagnation during rainy days, sand that make the two wheeler skid ...very poor maintenance. Kindly remove the dead dog or any animals that lie on the road...which make the blood and the organs scatter all throughout the road. The sight of the roads is very ugly with all mud and dirts on the road sides and too much of shrubs, plants grown oversight in the median. There are many youngsters who stop to urinate, which makes our ride interrupted on this byepass road, so if the road safety patrol makes a visit could fine them. Water stagnation makes us to splash water over the other vehicles when we pass over the small pools of the roadside. So I kindly request your good office to make necessary changes for the neat and clean NHAI byepass connecting Puzhal to Tambaram.

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Address: Panchkula, Haryana, 134112

Dear sir,

I am a regular user of this road and use this road while going to nabha and to ludhiana. I pay regular income tax and other taxes to centre govt and state govt. I own vernafluidic pb65 u 4564, i pay toll tax through fastag appx rs 1500 to rs 1700/month. On this road toll was started abheavy out 7 months back and since then we rae complaining at toll about these faults and poor maintenance.
I have driver and can feel heavy bumps while travelling, we don't know why nhai is so reluctant to take action against contractor who constructed this road. Bumps start from point near chhat bir zoo link road point, next heavy bump opposite to sharon resorts 400-500 meters before azizpur toll plaza.
For your reference i am attaching only 6 locations taken on screen shots, you can find these on maps, please take necessary action and improve bumps on sirhind and khanna flyovers

Regards
Sk dewan
Cel [protected]
Mail [protected]@yahoo.co.in

+6 photos

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D

Dharmendra Khubchandani

from Bhopal, Madhya Pradesh

Oct 30, 2018

Respected sir,

I am a resident of Nana chiloda NH.no -8 Ahmedabad (Gujarat) . Sir from last 5-6 months the condition of the road is very worst, due to this many accident take place and it's create so much dust pollution...plz plz plz repair the roads...
Between Naroda railway crossing to Nana chiloda circle .

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Address: 620014

I have bought sbi fast tag last year. My sbi fasttag is currently blocked and in the customer care number no one is responding. They simply pick the phone, but no voice from the other end. Sbi fast tag site is not always responsive. Operating the website from mobile is also very difficult. The number 1033 is also not working. Please resolve the issue at the earliest.

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A

arun7889

from Puducherry, Puducherry

Oct 26, 2018

My sbi fastag has been blocked for atleast 6 months now. Contacted customer care many times, they told me it will get unblocked after a few days. Also asked me to contact the agent, which i did. The agent is saying there is no problem with my fastag. But i couldnt log in to recharge it. I am going to shift to some other fastag. Dont go for sbi fastag, it will create unnecessary issues.

sbi fastag blocked and customer care number not functioning - Comment #3253301 - Image #0

S

Sreejith V Vannanivada

from Bengaluru, Karnataka

Feb 25, 2019

Even I am also going through the same issue My account got blocked and I am trying from last one week to get some support from SBI customer care team, however no luck.they are not even attending our calls.

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Address: Jaipur, Rajasthan, 302012

Website: NHAI

I have to pass everyday from tatiyawas toll plaza sikar road for my service there are no fast tag line for fast tag holding vehicle the toll management make a emergency line.in emergency line if you pay some amount to standing person than you can pass your vehicle through this line why mr. Pm & nhai promote fast tag if you can not serve pl z make shore that fast tag vehicle thoroughly pass from toll my car no is rj14 cr 8939

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S

[email protected]

Aug 23, 2021

मेरी विकल नंबर RJ14 UG 7903 का 22/08/21 को12:05 PM पर टोल क्रोसिंग TATIWAS NH 52 पर 12:05 PM पर डबल पेमेंट वसूला गया टोल क्रोसिंग पर मेरे पास से स्टाफ ने CASH पेमेंट और ऑनलाइन फ़ास्ट टेग के द्वारा दोनों तरह पेमेंट लिया गया ! मुझे मेरा CASH अमाउंट COMPSATION के साथ रिफंड किया जाये !

tatiyawas toll plaza/ fast tag line - Comment #3882172 - Image #0

tatiyawas toll plaza/ fast tag line - Comment #3882172 - Image #1

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Address: Ahmedabad, Gujarat, 380028

Fast tag is not working in proper manner while exit at vadodra. We are doing daily up-down from ahmedabad to vadodra. At 3 places fast tag is working fine.

Ahmedabad - in
Vadodra - in
Ahmedabd - out

I did complain on 9 october, no steps taken yet. Also not getting any response.

At time of vadodra - out fast tag is not working. I did complain but there is no result. Complain number - 825. Attached image

+1 photos

Jan 30, 2019

Complaint marked as Resolved

Issue was resolved after 15 days.

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S

sompuranirav

Mar 31, 2021

I want to register a complaint against ahmedabad baroda express
highway toll naka flore person.

On dated 28th March, 2021 i was returning from pavagadh gujarat to
Ahmedabad - Gujarat approx time 11.20 Am cross ahmedabad baroda
express highway toll plaza.unfortunately our car fastag balance show
insufficient that time toll person demand double toll Rs 220/-. that
time i request to person i will immediate recharge my fastag and after
you deduct the charge via fastag but this person not ready and not
understand situation and only demand Rs 220/-. long time argument with
toll person and he agree pay Rs 100/- charge. I was not ready to pay
Rs 100/- temporary charge and ask for a full payment via fastag after
recharge. During this duration this person spoke rudely with me and my
family members.also this person did not show here name and other staff
full support to this person. Approx 30 minutes discussion, not a tall
manager or other responsible person comes on place. I request you to
please take some action on this person.

S

sompuranirav

Mar 31, 2021

I want to register a complaint against ahmedabad baroda express
highway toll naka flore person.

On dated 28th March, 2021 i was returning from pavagadh gujarat to
Ahmedabad - Gujarat approx time 11.20 Am cross ahmedabad baroda
express highway toll plaza.unfortunately our car fastag balance show
insufficient that time toll person demand double toll Rs 220/-. that
time i request to person i will immediate recharge my fastag and after
you deduct the charge via fastag but this person not ready and not
understand situation and only demand Rs 220/-. long time argument with
toll person and he agree pay Rs 100/- charge. I was not ready to pay
Rs 100/- temporary charge and ask for a full payment via fastag after
recharge. During this duration this person spoke rudely with me and my
family members.also this person did not show here name and other staff
full support to this person. Approx 30 minutes discussion, not a tall
manager or other responsible person comes on place. I request you to
please take some action on this person.

regards,

nirav
[protected]

P

Paresh kumar Mevada

from Palanpur, Gujarat

Jun 9, 2022

I want to register a complaint against ahmedabad baroda express
highway toll naka

On dated 8th June, 2022 i was returning from Mumbai to gujarat Ahmedabad -
I crossed Baroda toll plaza on 8th June at 5:23 PM and deduct charged 105/- form FASTag car no GJ01RJ6389
Then next day on 9th June 2022 I m at my home and I got message from my FASTag they charged 120/- at 1:48 PM that time I m at my office
How is this possible if I crossed toll plaza then show me CCTV footage I give u CCTV footage from my office and parking that where I m

fastag not working - ahmedabad vadodara expressway - Comment #4005244 - Image #0

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Address: 560043

Website: www.fastag.org

Fast tag idea is good but badly implemented. Fast tag system was bad in most places when i drove from bangalore to kanyakumari via madurai -21 october 2018. The fast tag sensors don't pick up the signals well, there were long q's in most of the toll gates sometimes more than 1 km, toll attendents are ignorant of the rules & understaffed. Nowhere to complain about our in road misery, the fast tag website is badly designed, unable to even make a complaint online in their website.

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Address: New Delhi, Delhi, 110058

Dear Customer, Your ETC Account No. 20422995, Vehicle No. MA3CZF63SHL221025 has been debited Rs 55.00 on[protected]:00:55 for Toll Charges at Madina Toll Plaza Plaza on[protected]:32:20.

Yesterday I travelled on national highway Which is very good except between Maxima toll to roatak by pass. Big hole, patches no maintenance on the road . Big pannality should be imposed on the contractor

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Address: Hyderabad, Telangana

There is one religious structure right in the middle of tollway occupying one complete lane out of 2 available lanes (Yes you read that right). This road is managed by hyderaba-yadgiri tollway pvt ltd
I narrowly escaped with my family. This is disaster waiting to happen.
Why is that company collecting tolls for such roads, should we pay to die on road like dogs?
Manager sudheer agrees that this is problem and that religious...

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Address: New Delhi, Delhi, 110001

We would like to share the information for not providing the fastag lane in sonepat murthal collection center. Now the fastag lane has been converted to emergency lane and not giving easy access to the fastag holders to pass through it. All lines have been converted to fastag lane resulting all fastag users are liable to wait and stand in que to wait for passing of all vehicles. We have requested them to arrange a fastag lan e operational but they are not agreed to comply it. We are using the fastag from past some months and have not seen anywhere the hindrance like this and no seperate lane is provided here and we are still awaiting the seperate access to the fastag holders.
It is suggested to please inform the concern official to take the necessary steps for allowing the fastag holders through emergency lane or otherwise must provide the seperate lane so we can pass immediately without awaiting like others. Hoping that the immediate action be intiated to help out the fastag holders.

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S

Shankar Mistry

from Jaipur, Rajasthan

Oct 22, 2018

The highway between Rohat to Ahore in Rajasthan is in poor shape.
It seems no one is bothered for regular checking of the highway. Few places like Jaitpur have big patches of broken road.

Few unmarked speed breakers have also come up.

S

Shyam Parwal

from Partapur, Rajasthan

Oct 22, 2018

On jaipur ajmer toll plaza (jaipur toll plaza) the toll tax was deducted from my fast tag without my consent and also I have paid cash also for the same trip and the same thing happend while returning Also and money is not being refunded refunded also
Shyam Parwal
[protected]

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High traffic problems on toll tax on weekends and festival. Toll service providers are also very rude on asking the reason of traffic, they are not treating customers gently. During the time of festivals we need to wait for half an hour for paying toll, what is the meaning of paying toll after waiting for such long hours. Please increase the number of employees at toll during festivals and weekends and also tell us the rules for toll

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F

Faizalyacoob

from Mannargudi, Tamil Nadu

Oct 24, 2018

Sir I’m Mohamed faizal from Parangipettai I’m daily moves to Parangi Pettai to Chidambaram in between that place new bridge (Vellar bridge ) lot of trees on the new bridges so kindly remove the trees I attached some videos and pictures

panipat and karnal toll traffic jam - Comment #3250703 - Image #0

panipat and karnal toll traffic jam - Comment #3250703 - Image #1

A

Ajeshb

from Bengaluru, Karnataka

Oct 24, 2018

On 21st October I crossed this toll Receipt enclosed. Roads covered under this toll is in a very bad condition.. Toll covers section of Chalthan to Waghaldhara on NH08. When I pointed this out to person on Lane14.He talked very rudely.

panipat and karnal toll traffic jam - Comment #3250762 - Image #0

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Address: 411057

I want to say that i was travelling from Mumbai to pune on[protected].There is a toll plaza named as talegaon my fastag did not work there.It showed black listed as i moved to the fastag lane at around 10:40 pm[protected]. There was enough balance in my paytm that time.

There was successful fasttag transaction just an hour ago when i crossed khalapur Toll. Please let me know why there is issue and why people extracting extra. This is a scam which needs to be taken seriously. I will take this to high level.

My Order details on Fasttag :-

Paid For OrderToll Fastag Order #005002_[protected]Transaction ID [protected]-10-21 09:43:23 PM

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G

Girish Babar

from Nashik, Maharashtra

Oct 22, 2018

Khed Shivapur toll plaza is refusing usage of Fast tags. Sensors are not working, toll authority has no fast tag gun available, toll plaza doesn't have complaints register and allows all vehicles to use all lanes - completely defeating purpose of cashless and smart transactions.

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Address: 560003

The toll plaza at attibele bengaluru is pathetically managed.
All vehicles, even those without fastag are allowed in the fastag lane. As a result the fastag lane is much much slower than the other lanes and people like me who have procured fastag have no benefit whatsoever.
Either do something about this or change the name to slowtag.
Most of the time at attibele this is the problem, especially yesterday we spent more than half an hour in the fastag lane.

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On 21st oct '18 while returning from andhra pradesh to chennai, toll fee was collected twice one by way of cash and the other by deducting the amount from fast tag. My account balance went into negative balance. Timing: 20.43.02 hrs on 21st oct '18. My brother also shared such experience of collecting the toll fee twice by way of cash aswellas on the fasttag.

Kinldy arrange for re-fund of the toll fee collected above to my fasttag account.

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Address: Chennai, Tamil Nadu

Using fastag for more than 6 months..in spite of having fastag i have to wait in long queue for more than 20 min. Chengalpattu and dhindivanam toll plaza are not keeping seperate lane for fastag.
Request nhai to look through this if you want more passangers to move to fastag

When asked toll operators why they are not maintaining seperate lane they gave some rude reply. Kindly educate your works to mind the words they are using

I would really suggest nhai to change the name fastag to some thing else as its highly misleading us.

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V

Vick Sandhu

from Chandigarh, Chandigarh

Oct 22, 2018

They wont let me gone through any lane to faridkot . I visit 2 time in 3 hours of ticket isuused .bt when i try to go through this toll plaza after 3 hour of my ticket .they ask for new one .they said i can use 1 time to go and 1 time return.my contact no is [protected] kindly resolve this issue .thank you very much.

no separate queue for fastag chennai to trichy - Comment #3248417 - Image #0

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Address: 582103

We have paid return toll of Rs 80.00for journey from Bankapur to DAVANGERE, WIDE R NO. TNO. [protected] ON 22.10.18 @6 AM. but road conditions are very pathetic, even worse than SH. IF YOU CAN NOT MANAGE ROADS WHY YOU CHARGE TOLL. IT'S MORE OF GADDE MEIN ROAD, WE CAN SAY. THAN GADDE IN ROADS. Service on the road is very poor and quality of roads, side railings, safety measures on NH where absent.

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Address: Jaipur, Rajasthan

I started using fasttag to save time and money and was very excited to use this next time. First 2 3 times it was working perfectly but after that i started facing issues with and instead of saving time... My time was getting rather wasted because of card reading issues. Today fasttag line was also open for general public too dated 21 oct 2018 at 6.30 pm i had to wait 20 mins while having a fasttag card and being in the fasttag lane at sikandra toll rajasthan at bikaner agra highway.

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N

Nilesh Shivajirao Londhe

from Pachora, Maharashtra

Oct 22, 2018

Regarding construction of Ahmadnagar Karmala Tembhurni National highway 516/A

fastag lane not getting honored at sikandra toll - Comment #3247434 - Image #0

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Hello,

We crossed the salaipudur toll plaza this evening. Since we had fast-tag installed in our car, we piled up in the etc lane queue. There were many non-fasttag users in the same lane us. It took nearly 15 mins to be patient and cross that toll. There was no one in the counter who seems to understand the language or the real purpose of etc lanes installed by govt. Will govt look into this? Or it is just another post which is going to read and ignored / left unresolved??

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Address: Thane, Maharashtra, 421301

Pathetic condition of flyover above shahad railway station flyover is highly filled with potholes and dust highly dangerous for two wheelers because of dust sudden temporary loss of vision occers which is life threatening please look in the matter flyover is located at kalyan towards murbad connecting ulhasnagar maharashtra and is above shahad railway station

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Address: 500072

I travelled through kamkole toll plaza on hyderabad to mumbai national high way may times. Every time i see trucks and other vehicales being allowed in fast tag lanes fir toll payment though no tags for those vehicales and no penalty charged.. For genuine fast tag users like me it is causing delay and we don't see any benefit for having fast tag.
I questioned person on duty but reply was rude and dared us to complain

Request you to look into complaint

Manoj k
Etc acct num :20362676

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R

Rajibsarmaind

from Lala, Assam

Oct 22, 2018

There are some large pot holes near Ai River Bridge, NH 31, east side. My vehicle fell to it yesterday and I was some how managed to escape unheart.

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I was going towards chennai from nagercoil. On 20-oct-2018 at 16:10hrs, i crossed salaipudur, tn toll plaza was allowing all cars in fastag lane without charging any fine for non fastag cars. I waited for almost 5-7 minutes at that toll. And upon questioning the staffs they where very arogant and told me to complain to where ever i want. It was such an unpleasent experince. Please look into this matter, i felt cheated for the service as assured by fastag norms.

+1 photos

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Nithya Antony satler

from Delhi, Delhi

Oct 21, 2018

We crossed Salaipudur Toll Plaza on 19th October to reach Tirunelveli and ETC lanes were kept accessible to all no-fasttag users also. There was a huge traffic and we complained to the person sitting in the counter regarding this. He simply said ' This is just to avoid traffic'. Seriously???? Please educate the people over there with respect to the use of installing ETC lanes.

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