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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 367

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T
tusharcshah
from Hyderabad, Telangana
Oct 16, 2018
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Address: Surat, Gujarat, 395009

Ongc char rasta near icchapore junction road coming from hazira to surat under bridge is horrible condition. We have written complaint to pmo office and hon. Minister sh. Nitin gadakari also for rethinking of approach to surat (For straight approach to surat from hazira.
Pl. Repair on urgent basis and see possibility and take necessary approval from railway, geb for straight approach road
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    N.D.prasad
    from Anantapur, Andhra Pradesh
    Oct 16, 2018
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    Address: 533126

    Some people occupied the road and build a shed, also this is the accidental prone area and croudy. Pls take action as early as possible. I complaint against this to local ps as well as r&b, but they politically strong, and they manage local ps and r&b officials. So pls take a look into attached vedio and take necessary action. Please keep road safe and minimise the accidents.
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      D
      Desh Kumar Arora
      from Delhi, Delhi
      Oct 15, 2018
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      Address: +91

      I live inGurugram. I used to move daily from Gurugram to Delhi and back.NHAI has put hordings on right lane for warning to heavy vehicles to move in left lanes. But it is observed that heavy vehicles while entering Gurugram after crossing Delhi enter in right lanes. Due to slow speed of heavy vehicles all the cars have to overtake the trucks from wrong side. This is over violations according to traffic rules. And it is main cause of honking while overtake.
      I am putting my humble request to take action in this regard for easing all light vehicles to move in right lanes.
      Regards
      All light vehicles movers
      राष्ट्रीय राज्य मार्ग संख्या 24 पर टोल प्लाजा द्वारा दी जा रही स्लिप पर अंकित इमरजेंसी नंबर [protected] हमेशा स्विच ऑफ ही रहता है
      2- लखनऊ से सीतापुर के बीच अटरिया में सड़क अत्यंत जर्जर उबर खाबर है,
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        S
        Sagar Phadke
        from Pune, Maharashtra
        Oct 15, 2018
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        I am traveling regularly on satara to pune section of national highway no 4. Quality of surface, road sections is very poor for a long time. No maintenance seems to be undertaken. There are large number of pothols at many places. Situation at many intersection is highly conducive for accidents to take place. Toll rect no 1167756. Anewadi toll plaza. 15 oct 2018.
        The road from chutmalpur to mohand. And then upto tunnel is in very bad shape. No one is seen working on the same. It is causing time fuel and prone to accidents What is the action plan
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          A
          Achi Srinivas
          from Manuguru, Telangana
          Oct 14, 2018
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          Address: Adilabad, Andhra Pradesh, 504001

          Sir
          I am using fast tag. My vehicle number is ts01ej3453. I was stopped at indalvai toll plaza in spite of my fast tag. The fast tag lane was closed and i had to use normal lane. I had a patient in my car and my journey was delayed by 15 minutes due to careless and irresponsible behaviour of the indelvai toll plaza persons.
          A suitable disciplinary action may please be initiated against the persons who are involved.
          A saritha rani
          On National highway 59 obaidullaganj to hoshangabad roads are broadly damaged huge hole cameout into the road which can be very dangerous & make cause of death kindly solve this issue as soon as possible. I hope this complain make positive feedback.

          Thankyou
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            S
            Shailesh Tikar
            from Gwalior, Madhya Pradesh
            Oct 14, 2018
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            Address: Indore, Madhya Pradesh, 452011

            Dear team,

            My self shailesh tikar, i am resided in indore and indent of 13-oct-18, where i was drive from indore to dewas via nh-3 at time of travel my car cross from toll booth and toll - booth executive taken me 50/- instead of 20/- of one side.

            In the time of return i nh that time toll executive taken 15/- both of slip i attached

            Also when i asked about for why you taken 50/- charge from me than toll team misbehave with me.
            +2 photos
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              C
              Charu Ghadge
              from Kudligi, Karnataka
              Oct 14, 2018
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              Address: Chitradurga, Karnataka, 577519

              Deadly road breaker between chitradurga & davanagere is awaiting take more life, i have witnessed many vehicle damages as road is steep with terrible road breakers 5 to 6 of them in one go. Road safety is worst. This village, kolahal, karnataka 577519. Witnessed many major accidents in the past. Till date no village bypass done, instead the road breaker creating chaos from the day one. Kindly contact me [protected] for more details
              +1 photos
              Dear sir,

              Kindly look into the road condition between anta to baran (Rajasthan). The road is so pethetic. Please repair the road or start re construct the road. Lenth of the road is 17 Kms.

              Thanks you
              Avinas khatri
              [protected]
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                9
                9463234293
                from Patiala, Punjab
                Oct 13, 2018
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                Address: Ludhiana, Punjab, 141007
                Website: Ladhowal Toll Plaza

                Sir,
                I'm using fasttag. My vehicle no. Is pb10gs8398. Today when i crossed ladhowal toll plaza near ludhiana at 4:51pm, from philour to ldh side, plaza officials spoiled my 30 minutes expensive time. I was very much upset to see that vehicles without fasttag sticker were allowed to pass in fasttag lane by the officials of plaza. What is the benefits of fasttag? I may kindly be intimated if all such things happen. You can check the cctv footage as proof. Kindly take action against the concerned officials of plaza and intimate me

                Regards
                Rajinder kumar
                H no 1827, st no 1, new kuldip nagar, rahon road, ludhiana, punjab-141007
                +1 photos
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                  K
                  kalsi super
                  from Patiala, Punjab
                  Oct 12, 2018
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                  Address: Ludhiana, Punjab, 144001

                  Sir
                  I am living in phagwara and daily up and down from phagwara to ludhiana by my vehicle. On 11/10/2018 my vehicle stop by toll authority on toll plaza and blaming me that last night you hurt our employee and break our barrier, i request them that you can check your cctv recording, but they was not ready to hear anything and call police from ladhowal police station near the plaza, i request them please see cctv recording and police authorities accept my request and see cctv recording.in recording all incident was clear, another vehicle hit their barrier
                  And they blaming me that you are criminal
                  And behave me like criminal
                  My question is that is they liable to stop any vehicle for 2 hours and imbose blame on anyone that you have done it, with the grace of god recording was safe and i am safe with the grace of god, please take proper action to save cute public from these type of bad ailments of society in future
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                    A
                    atul.taneja95000
                    from Pundri, Haryana
                    Oct 12, 2018
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                    Address: Karnal, Haryana, 132001
                    Website: Bastara toll tax complaint

                    Approve bastara toll tax should be free in 20 km area.... Too much money he/she will receive.. Staff is not good there.in comparison of panipat this toll is very bad.. If i am going to panipat i will give 120 per side nd 30 rs in panipat. It means 150 rs toll and 120 rs petrol. Same situation when i wil come back.. It is too much toll.. My home is 12 km far from toll tax. Every time i wil go and i wil paying 300 rs.. My request is. I[censored] dnt reduce the payment
                    Den free toll distance is 20 km.. Atleast karnal people are happy.. Many people in problem. Plz help in dis.
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                      R
                      Rakeshyadav1971
                      from New Delhi, Delhi
                      Oct 12, 2018
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                      Address: 123501

                      1. I am not able to get my monthly recharge even if a single trip is left. Once all the trips are finished, i am forced to pay the single journey toll payment to cross the toll plaza. That costs me extra.
                      2. Also i don't get the message of balance trips on my mobile.
                      3. At toll plaza trips are not displayed, when i cross the toll plaza that means i do not get any information about the balance trips.
                      4. I have lodged a complaint at kherki daula toll plaza on delhi jaipur expressway also but they told me that it is nhai fault and helpless to resolve the issues.
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                        V
                        vasunitha
                        Oct 12, 2018
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                        Address: Kurnool, Andhra Pradesh
                        Website: Paapili

                        I have seen many speed breakers from dhone to bhagepalli and also carried till bangalore. I see the speed bumps should be on village roads. But to my surprise, many places they do not have. The speed bumps come as a package. Its not single, its a stream of speed breakers. Those will hurt the backs of elderly and people with back issues. Please correct the same. We are paying money to use the road. If any road has to join the main road, please allow them to join by running a parallel road for few hundred meters, similar to the road join near the flyovers.
                        Oct 12, 2018
                        Updated by vasunitha
                        My guess is such speed breakers are found at 16 different places.
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                          P
                          Peerappa
                          from Bagalkot, Karnataka
                          Oct 11, 2018
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                          Address: 585310

                          Dear team
                          I sadly intimating that nh218 humnabaad to vijayapur highway under construction and at jearatgi village of kalburgi district karanataka state widening of highway under process due to raid work accident happen 4 students dead no precaution measures like sign boards of work in progress not adopted and also no precautionary tapes attached at ongoing site due to negligence 4 students lost their life kindly take action against contractor l and t and projector director mr furtado for their negligence..
                          +1 videos
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                            S
                            Samneet117
                            from Delhi, Delhi
                            Oct 10, 2018
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                            Earlier there was seperate lane of fastag users but now even with fastag i need to use normal lane, i mean there is no special arrangement for those using fastag. Everyone is using the same lane. Except sonepat's toll plaza every toll plaza provide seperate lane for fastag and emergency vehicles but sonepat has only seperate lane of emergency vehicles only.
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                              R
                              Roobin Yadav
                              from Kota, Rajasthan
                              Oct 8, 2018
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                              Address: Alwar, Rajasthan

                              Dear sir,
                              Nh 8 pe shahjahanpur ke pass jo toll plaza h us pe bahut sare heavy truck toll chori kar rhe h. Wo sabhi shahjahanpur se highway ko chhodkar foladpur gao hote hue nayagao se neemrana nikal jate h. Rojana lagbhag 500 truck niklte h sham 4 se subah 5 tak. Lagbhag rojana aap ko 5 lakh ka nuksaan ho rha h. Iska jimmedar kon h wo aap pata lagye.
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                                A
                                akp clashes
                                from Noida, Uttar Pradesh
                                Oct 8, 2018
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                                Address: Alwar, Rajasthan, 301019

                                Dear sir i am a daily commuter from delhi to bhiwadi and it is getting difficult to cross kherki dhaula toll due to heavy congestion on both sides. It took me 30 mins to cross this toll towards delhi at 7.23 pm. There is no respite even after honorable supreme court judgment to open toll gates if there is more than 3 minutes of wait time. But as we see there is no one to assess how much time is taken to cross toll.

                                A kind attention on this issue would be of great help to public as well as country as 1000's of liters of fuel is wasted in these jams resulting in big loss for individual as well as for country.
                                Fast tag system very poor quality please visit this toll plaza personally. Hr12z 9495. Xuv ka fast tag hai but this toll person say blacklist.

                                intolerable jam at kherki daula toll - Comment #3234198 - Image #0
                                Sir,
                                my name is Jaspreet Singh my complaint is regarding of monthly pass recharge
                                i visited site Nhai.org and select monthly pass option but no response service is very poor and manual service closed toll plaza ( 157001 kurali toll plaza) so i request please Improve service monthly pass or start manual monthly pass option
                                Flyover from rajpura to Amritsar are under construction since 2008. It's almost a decade. Are we still making progress.
                                6 lane highway from Delhi to Amritsar are having numerous potholes. So the purpose of good infrastructure is defeated as speed is reduced.
                                Hpsingh1985's reply, Oct 2, 2018
                                There are few u turn points on main highway in Ludhiana city, which causes traffic jams.
                                Very wrost road but money collection, till slip no emergency no i. Back side printing, very bad, any query call [protected]
                                Sir There is Nh 709 A Chirao mor to karnal Haryana 4 km road in worsen condition no repair from long time worsen after rain main problem for road water locking by illigal construction on road please take an action Bsmaan from karnal
                                132001
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                                  Chithiranath PA
                                  from Ernakulam, Kerala
                                  Oct 8, 2018
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                                  Address: Ernakulam, Kerala, 682006

                                  Sir the condition of nh966a is getting worse every day, the approach roads leading to all bridges in the route from vallarpadam to kalamassery has sunken and because of that there is a gap between the road and bridges. Vehicles has to slow down at these points or else they risk damaging their rims and alloys,
                                  As they brake to avoid the damage there is frequent accidents along the road.
                                  Please do the need to level the gap and do check periodically for the changes in the road.
                                  Dear sir yesterday I am going to Delhi in morning I am take the tolltax of both side rs 180 on NH 24 Fatehganj Toll and when I came back sameday I show the slip to operator and my Bal deducted from the fastag amount rs 120 plz refund my bal

                                  bad condition of nh966a - Comment #3233292 - Image #0
                                  bad condition of nh966a - Comment #3233292 - Image #1
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                                    R
                                    ramrajg
                                    Oct 8, 2018
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                                    Hi
                                    I got my fast tag and was trying to use it at the given toll station which is at "yashwantrao chavan expressway"
                                    The toll person said that this is not available here and took the cash from me after crossing the toll i received a message that you have used your fastag and the amount of rs.138 has been debited, i mean how can this be possible when they said it not available or may be not working then how come the amount got debited, i need my refund and telling you not to use this service at all, i have removed the sticker from my car on the next day it self.

                                    Tag id # :[protected]
                                    Date used : 6 oct 2018
                                    Time used : 00:16
                                    Plaza : kusgoan toll plaza
                                    Lane : w02
                                    +1 photos
                                    I am traveling by upsrtc bus from Faizabad to basti at chauri toll plaza tag lane is not working properly as I have to wait 25 minutes. It's very unhappy . I request to nhai to maintain the proper arrangement for passenger to waste minimum time at toll
                                    Complaint was made to pay toll tax even when my turn to pay toll came after 5 mins while standing in the queue by the goons of toll plaza .
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                                      D
                                      dharaashara
                                      from Mumbai, Maharashtra
                                      Oct 8, 2018
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                                      Address: Ahmedabad, Gujarat, 380007
                                      Website: IRB fasttag

                                      As we travel daily ahmedabad to baroda we took fasttag "to save our time" but it is not working properly every second day.. There not such great auto system i understood

                                      If it's not working then the working authority is not solving problem and after 10mins waiting in queue they are changing line for toll
                                      Atleast they should give a manual coupon from same line.
                                      I know no body going to listen in this forum still complaining to make a change for india. Value for time

                                      Complaint about #irb #fastag = slowtag#no value for time#no value for customers #infrastucture development of india
                                      Nh31 ballia se manjhi tak jane wali par big hole ho gaya hai jishe aay din durghtna hota logo ki jaan ja rahi hai leken nhai azamgarh ke dawra batya ki nh31 ka kaam july 2018 me kaam ho gaya hai mansoon aane ke karan karab ho gayi hai sadak karya hua hi nahi hai iski jach ki jay! gaurav kumar mishra ballia up 277205

                                      ahmedabad baroda fastag daily errors - Comment #3234145 - Image #0
                                      Gaurav45's reply, Oct 7, 2018
                                      nhai dawra na work na karne ke samandh me
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                                        N
                                        N.D.prasad
                                        from Anantapur, Andhra Pradesh
                                        Oct 6, 2018
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                                        Address: 533126
                                        Website: www.consumercomplaints.in/new_complaint

                                        East godavari district kadiam mandal kadiyapulanka highway meda traffic chalayekkuva chala accidents yekkuvaga jarugutay eppudu road pakkana highway land lo rekseds kadutunnaru dini valana inka traffic perugutundi accidents yekkuvaga jarugutay kavuna dinini highway department varu pariganam loki tesukovalasinadiga korukuntunnam prajala pranalu kapada valasinidiga korukuntunnam thank you
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