National Highways Authority of India [NHAI] Complaints & Reviews

Dear sir/madam,
This is to inform you that we are into road transportation business and after the application of gst/igst/cgst & eway bills in india there were many agents/brokers who were sitting at several state borders collecting money from all the truckers in the name of entry charges/monthly entry charges illegally and harassing the drivers and the owners for not paying the same, who all were later removed/cleared from the borders by government body’s to finish all such illegal practices and maintain peace, this included the up border (Sikandra/dinara/raksa) where since last couple of months everything had stopped and there was smooth movement of trucks, but since yesterday. I. E.12.9.18 all of a sudden group of the same brokers & agents have gathered at the same border and forcibly collecting money from all the trucks in the same illegal way as previously done in which even the local police are also supporting them, we request you to kindly take immediate action on the same before the situation worsen. Similarly, even at the sendhawa border (Mp-maharashtra) there are many agents/brokers collecting money in the name of monthly entry through many transporters even though they no more exist at the border area, if not paid then they create trouble to the owners trucks movement while passing the border with support of some officials handling the border. Hope you take immediate action on both the above matter which will be highly appreciated. Thank you

Sir, i am complaining from dabhoi town of gujarat where a national highway is being constructed rapidly to connect to sardar patel statue. But the road is build 6-7 feets higher than ground level and all residential houses near highway are submerged. As entry to our house was from main road but it is impossible to bring in vehicle to our house. Highway ends just 5 feets distance from our house so there is waterlodgement during rain as height of road is 6 feets from the ground level. Locals have tried protesting and complaining to local bodies but because of builder loby pressure no action is being taken. I am willing to share pictures to show my problem, this is utter loot and misuse of taxpayers money. How can they raise the height of road so much that nothing is visible to residents, water coming in our house during heavy rains because water could not drain. Does our concern have any value because just to achieve your deadline this contractors are building roads hafazardly without considering the local residents issue. If atall such height was required why did you built the highway passing through the dabhoi town. You should have made bypass road so that locals are not troubled. With local i mean 500 house of different soceity spreaded at the stretch of 0.5 kms who are really angry. I would want you to please take action as soon as possible. As locals might block road and go on protest or fast in middle of highway if proper solution is not worked out. Soceity name: neelkanth park.

I was driving my car from beas to rajpura and road repair was going on near goraya not exactly know which location it was and suddenly stone was hit on my front mirror from the front may be from other driving cars, due to which there was crack observed on my front mirror and in this case i think there was no fault of mine and moreover of the other drivers too but then also i have faced this issue. Now my question is this who will get my mirror repaired as while taking the car i have given road tax and moreover when i was passing out from beas to ludhiana i have given toll tax too.

Get this issue resolved

Dear sir

My vehicle no is kl 32 f 2208. Today[protected] morning firstly deduct rs 45 from my fastag account and then they deduct rs 30 again in the same day. Toll validity is 24 hrs. What is the reason to deduct cash again from my account. Pls read below the prof of it.

Dear customer, your etc account no. 20888660, vehicle no. Kl32f2208 has been debited rs 30.00 on[protected]:55:57 for toll charges at kumbalam toll plaza plaza on[protected]:45:07. Available balance is rs 193.25

Dear customer, your etc account no. 20888660, vehicle no. Kl32f2208 has been debited rs 15.00 on[protected]:53:08 for toll charges at kumbalam toll plaza plaza on[protected]:32:27. Available balance is rs 178.25

Dear customer, your etc account no. 20888660, vehicle no. Kl32f2208 has been debited rs 30.00 on[protected]:17:48 for toll charges at kumbalam toll plaza plaza on[protected]:10:21. Available balance is rs 148.25

We were very happy on inauguration of epe on 27th may 2018. And i am travelling from duhai to kundli daily.
But today is 09th sep 2018, there is no lighting on the way, led poles are standing ideal, looks beautiful, but of no use.
Many of cars, trucks and two wheelers are drive on wrong side. Which may cause big accidents. These defaulters have no right to use expressway, they should punished, 8-10 year of imprisonment.
Trucks are not drive in their extreme left lane, they drive in first lane. Sometimes all 3 lanes are occupied by trucks. Due to this, car driver faces difficulty to drive.
About toll tax, i am paying rs.105 daily for return journey, which is a big amount.in almost 3 months of toll, monthly pass is still not implemented, why? Why we are forced to pay more?
Many of solar plates are also stolen from the way.
Gadkari ji please reply on these issues and try to resolve them.

Respected sir,

I am one of the employee working in ncc department. As it has been known to all ncc staff and armed forces staff that, toll tax has been exempted to us as notified by secretary, nhai ministry of road transport & highways, new delhi endorsed vide govt. Order no. Notification no. Nh-11065/12/2003-p&m (14 dec, 2003) order - govt of india, new delhi.

While i was passing from marur toll plaza on duty, i have shown the order issued above, the incharge person namely mr av jadhav has rejected the letter and forced me to pay the toll fee.

Sir, i kindly request you to please intimate me if the same is correct or not and also if it is correct why the other toll gates are not collecting the same.

Thanking you

With regards..

1. Large pot holes on over bridge in ambala near jaggi city plaza.
2. Very bad road on both sides just 200mt from ghaggar toll plaza on rajpura side. This leads to traffic jam & car breakdown.
Heavy toll & no maintenance.
Our taxes are being spent on lavish life style of big bosses & contractors giving bribes to higher authorities.
Immediately resolve the issue

Sir i do not even go ahaid even when i have fast tag pass. I do not no whether it is near to go fast or near to leave whenever the car comes in kanhan oriyantal toll plaza to see wether the paas near to behind the carriage is done in it, in which our times goes out
Please not that either put technically sound staff or repair your system
Thanking you

Sir this complaint is about light and potholes at jaipur kishangarh highway jaipur. At kamla nehru nagar puliya ajmer road jaipur. Puliya no. 275. Lights are not working from past 6 days. And here are big potholes in which many times biker fall down. Because lights are not working and it's so dark that they can't see potholes. So please solve this matter as soon as possible. Highway nh 8.

Service road near "the rooms" group housing on sohna road, gurugram is in complete dilapidated state. Not even motorable

It's in urgent need of repair.. A lot of residential societies and companies r on sohna road.

Last week 3 motorist got with an accident due to huge craters on this road and on almost daily basis, breakdowns of vehicles happens on this road.

On pune banglore highway, khed shivapur toll and anewadi toll have a dedicated lane for fastag vehicles but those are kept open for all types of vehicles including non-fastag. They don't even bother that they are denying our right to save time and petrol using fastag on our vehicles. Workers at toll booth are very rude and mannerless. What the use of fastag if it takes same or extra time than regular toll lanes?

A boom barrier fell on my car on lane number 32 gurgaon faridabad toll after paying the toll. After i raised the complaint in the site office i was told that i would be contacted by the am of the site, ombir singh the next day. Ombir singh did not call the next day and i had to call him up to know the action to be taken. He said that i will get a call from the customer complaint department. The next day i got a call from customer complaint department and they acknowledged that the damage was because of an error by the toll booth operator. But the customer complaint personnel did not offer to pay for the damages. I am hereby making a formal complaint and request you to acknowledge. Details of the incident are mentioned below:
Car number: hr51bl1704
Date of incident: 28 august 2018
Time of incident: 8:55:34
Site am spoken to: ombir singh
Site am’s number: 97111 79787
Customer complaint personnel: anurag
Customer complaint personnel’s number:[protected]

I went to niyamatpur ikrotia toll plaza situated on nh 24 between rampur and moradabad district. I had gone on this toll plaza 3 times but they refuses to give tag, sometime they say this paper required, not in a single time he say how many paper and what is process, and now i collect all my paper then they say that there is not connectivity, and when i said that you can give me in writing, they refuse that we are not manager it's manager work.

At karjan/vadodara toll gate fast tag lane is non existent due to traffic and non fast tag vehicle blocking the lane. Staffs are not managing it properly.
Suggest that all lanes should have a fast tag reader and if fast tag lable is seen no toll should be collected. On 06 sep 18, at karjan toll, in spite of having fast tag we are made to pay toll. Kindly look into the mismanagement and stream line the process.
Transaction num:[protected] dated 06/09/2018 time: 08:57.

नेशनल हाइवे-7 पर झीलों के समीप बने डिवाइडरों पर कंटीली तार लगाई गई है जो जानलेवा हादसों का कारण बन सकती है, इसके अलावा इस सड़क पर पशुओं के झुंड खड़े रहतें है जिनके कारण अगस्त 2018 के एक महीने में चार लोगों की मौत और 36 लोग गंभीर घायल हो चुके हैं, तस्वीरें साथ सलग्न हैं। आपसे निवेदन है इस गम्भीर मामले में तुरन्त कारवाही के निर्देश जारी किए जाएं.. धन्यवाद।

Toll plazas are allowing vehicles paying toll in cash through fastag lane thus making the fastag users to stand in the long queue. Then whats the use of fastag. I passed through toll plaza between meerut and muzzafarngr and waited in a long queue. The toll people were scanning manually and also allowing all type of vehicles, whether having fastag or not. There is only one lane for fastag and if it is also used for cash vehicles then the purpose is defeated. We will be forced to choose the cash lanes. It is the comfort and covenience that will attract the commuters towards fastag and if these things are missing the cash will never go away.

Urgent attention is brought to your notice near durgapur city center fly over where big crater has formed in middle of road on flyover.
This crater is very deep and very dangerous for high speed moving vehicle and at any time disastrous accident can happen any time. More over crater is getting deepened with constant rain and moving vehicle leading to weakening of flyover structure.
Kindly look into the matter and treat it in most imp manner before any life is lost

Hi there, today i went to register for fastag for my car at nhai - attibelle toll plaza. Security has stopped me at gate & called someone from office. A person with nhai uniform came and asked me for documents & money. He took 600 rupees to done with registration which includes rupees 100 as convenience fee. I was okay with it since i hear there is a fee like this. But when i got a message from authority, i realized that he has simply looted rupees 100. Actually i had to pay rupees 500 only. Then i have checked the bill he provided, it was named as 'brokerage free', which is obviously a third party. So i realized that this is certainly a well arranged loot from public. The name of the person i have contacted is manju. Please take action to control these frauds.

Respected sir

Yesterday we were traveling from veraval to rajkot but it was horrible road between keshod and junagadh, very major damage between roads and toll amount is very high which is 75 and 65 ₹ which is waste of money if i pay for this type of road.

You are kindly requested either to maintain the roads properly or to remove road tax.

Thanks

सेवा में,
माननीय मुख्यमंत्री जी,
उत्तर प्रदेश शासन लखनऊ।
विषयः-दंबगई कर प्रार्थी के घर पर कब्जा करने की सोचकर प्रार्थी के घर में आग लगाने तथा प्रार्थी व
उसके परिवार का अनिष्ट करने की धमकी देने की शासन प्रशासन से शिकायत करने के बाद पुनः प्रार्थी व उसकी पत्नी को धमकी देने वाले वाले उक्त कलीमुश्शान खां पुत्र स्व0 जीशान खां पर विधिक वैधानिक, कानूनी कार्यवाही अमल में लाने तथा निजी स्वार्थवश आरोपी कलीमुश्शान खां का साथ देने वाली थाना कटरा पुलिस के विरुद्ध भी उचित कानूनी कार्यवाही करने के सम्बन्ध में।
महेदय,
निवेदन इस प्रकार है कि मैं सलीम पुत्र स्व0 समीर, निवासी ग्राम फीलनगर, थाना-मीरानपुर कटरा, जनपद शाहजहांपुर, उत्तर प्रदेश का हूं। मेरे पिता स्व0 समीर पुत्र स्व0 गुलशेर ने नेशनल हाईवे 24 पर विद्युत उपकेन्द्र कटरा के सामने, थाना-मीरानपुर कटरा में सन 2010 में रजिस्टर्ड बैनामा के द्वारा मकान की जमीन खरीदी थी। उसी जमीन पर मैं अपना मकान बनाकर पिछले 05 वर्षाें से रह रहा हूं। मेरे द्वारा अपने मकान के आगे अपने व परिवार की जीविकोपार्जन हेतु लकड़ी का खोखा रख चाय बेचने का कार्य किया जा रहा है। जो मेरी रोजी रोटी का एकमात्र सहारा है। मेरे पड़ोसी कलीम उश्शान खां पुत्र स्व0 जीशान खां, निवासी मीरानपुर कटरा, जनपद शाहजहांपुर द्वारा मेरे मकान के बराबर में पेट्रोल पम्प का निर्माण किया जा रहा है। पिछले काफी दिनों से उक्त कलीम उश्शान खां मेरा घर/होटल हथियाकर मुझे वेघर व बेरोजगार करना चाहते है। जब मैंने उनकी बात नहीं मानी तो उन्होने मुझ पर दबाव बनाना शुरू कर दिया। जब मैं इस पर भी नहीं माना तो उक्त कलीम उश्शान खां ने अपने 6-7 साथियों को लेकर मेरे घर पर धावा बोल दिया और धमकी देने लगे। उक्त कलीम उश्शान खां ने मुझे डराया धमकाया और धमकी दी कि अगर तुमने जगह खाली नहीं की तो तुम्हारे घर में आग लगा दूंगा, तुम्हे झूठे मुकदमों में फंसा दूंगा।
महोदय, मैंने उक्त मामले में जिला प्रशासन व पुलिस प्रशासन से लेकर प्रधानमंत्री तक शिकायती पत्र भेजकर न्याय की मांग की थी। पुलिस प्रशासन से थाना कटरा पुलिस को जांच सौंपी गयी परन्तु थाना कटरा पुलिस ने इस मामले को दूसरा ही रूप दे दिया। मैंने कलीमुश्शान खां पुत्र स्व0 जीशान खां के द्वारा प्रार्थी के घर पर धावा बोलकर गुण्डागर्दी व दबंगई कर घर में आग लगाने व प्रार्थी को झूठे मुकदमों में फंसाने की धमकी देने के मामले में उक्त कलीमुश्शान खां के विरुद्ध विधिक, वैधानिक व कानूनी कार्यवाही की मांग की थी परन्तु पुलिस ने इस मामले में निजी स्वार्थवश पक्षपातपूर्ण रवैया अपनाते हुए उक्त कलीमुश्शान खां पर तो कोई कार्यवाही नहीं की लेकिन उल्टा प्रार्थी को ही थाने पर 2 घण्टे तक बंदी बना कर रखा। जब ये मामला मीडिया के संज्ञान में आया तो थाना कटरा पुलिस ने तुरन्त प्रार्थी को छोड़ दिया।
पुलिस के इस भेदभाव पूर्ण रवैये से स्वतः स्पष्ट हो जाता है कि थाना कटरा पुलिस भी उक्त कलीमुश्शान खां से मिली भगत के चलते निजी स्वार्थवश प्रार्थी पर अनैतिक दबाव बना रही है। जबकि पुलिस ने प्रार्थी द्वारा दिये गये शिकायती पत्र पर तनिक भर भी न्यायपूर्ण कार्यवाही नहीं की। जिसके परिणामस्वरूप हौसलाबुलंद उक्त कलीमुश्शान खां ने प्रार्थी व उसकी पत्नी को दिनांक 03.09.2018 को पुनः धमकी दी है।
अतः श्रीमान जी आपसे विनम्रता पूर्वक अनुरोध है कि दंबगई कर मेरे घर पर कब्जा करना चाहने वाले और मुझ पर दबाव बनाने, मेरे घर में आग लगाने तथा मुझे व मेरे परिवार का अनिष्ट करने की धमकी देने वाले कलीम उश्शान खां पुत्र स्व0 जीशान खां की शासन प्रशासन से शिकायत करने के बाद पुनः प्रार्थी व उसकी पत्नी को धमकी देने वाले वाले उक्त कलीमुश्शान खां पर विधिक वैधानिक, कानूनी कार्यवाही अमल में लाने की अनुकम्पा करें। साथ ही निजी स्वार्थवश उक्त कलीमुश्शान खां का साथ देने वाली थाना कटरा पुलिस के विरुद्ध भी उचित कानूनी कार्यवाही करने का कष्ट करें। आपकी अति महान कृपा होगी।
दिनाॅक: 04.09.2018
प्रार्थी
सलीम पुत्र स्व0 समीर,
निवासी- ग्राम फीलनगर,
नेशनल हाईवे 24 पर,
विद्युत उपकेन्द्र कटरा के सामने,
पो0 व थाना-मीरानपुर कटरा
जिला-शाहजहांपुर उ0प्र0-242301
मोबइल फोन: [protected]