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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org

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Updated: Oct 22, 2025

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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: 144410

Website: Natinal highway authority

I have fastag montly pass of toll plaza ladowali (between highway ludhiana and phillaur )for vehicle no PB08DM1014.but from last few days, Rs 120/- is debiting from my paytm wallet on every time when i crossed instead of debiting from my montly pass. I have registered subjected complaints no for unnecessary debits. Kindly revered the amount and resolve the issue because i am facing problem on daily basis which is effecting my job punctuality.
The Complaints no are 222908, 222914 and. 222918 for unnecessary debits
Thanks
Gurdeep kumar

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Address: Sirsa, Haryana, 125054

Website: [email protected]

I am the resident of vill narel khera distt sirsa haryana 125054. We are facing misbehaving in toll plaza at bhawdin pin code 125054 distt sirsa harayana (Sirsa delhi nhai 9). They donot have proper staff. They misbehave me many times. They also donot have proper fasttag staff. They always create issues while making monthly passes. Their fasttag staff (Paytm staff also) always on leave. I am requesting you kindly take action against them. Our sirsa district and nearby peoples are facing big problems due to them

With regards
Gagandeep sandhu
Resident of vill narel khera p. O moju khera distt sirsa haryana 125054

Mobile no :- [protected]
[protected]

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Hari Singh Shekhawat Sanwalpura

from Jodhpur, Rajasthan

Jul 31, 2018

Sir I was traveling with family and house hold from Delhi to palsana and then palsana to Jaipur, but from Delhi to Palsana no toll was collected from me but from Palsana to Jaipur at Tatiyawas toll palaza toll was collected from also the clerk insulted me, please take necessary action and confirm me, I will go up to PM of India.
[protected]

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Murthal toll is very unorganised. They are charging toll charges but not giving any facilities. There is no separate fast tag four wheeler line while you are going towards delhi. And there is a separate fast tag line for four wheeler while you are going towards panipat. But two wheelers r coming in these lines. Yesterday one bike has hit on my car while i going fast tag line. Had a very heavy dent on my new car. Had taken with the toll security team, all of them has taken this very casually and reverted they can't stop the entry of two wheeler. Also told that these kind of accidents r happening regularly.

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Pinot Dixit

from Kota, Rajasthan

Jul 31, 2018

I'm at Agra Jaipur highway I passed road section dausa to Jaipur toll plaza I asked 12hrs slip but it was regreted by the toll attendent and he charged me Rs. 60 for on side and said "if you even just return back, you'll be charged again."

complaint murthal toll plaza - Comment #3170437 - Image #0

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nickysonam

from Mumbai, Maharashtra

Jul 31, 2018

In Agra and their surrounding area all toll plaza has closed their fast tag lane, and they also misbehave with the customers having fast tag card. They told customers to que in normal lane.and they said that machine is not working that's why you have to pay cash.

A

Arunchauhan111

from Gurgaon, Haryana

Feb 3, 2019

Very un-organized...!!!
Staff behaviour is very rude. They even don’t know how to talk with someone.
I asked the plazza girl to change the damage note. She refused and says “Yahi hai hamare pass, lena hai to le nahi to ja”.
And I complain about her behaviour to her supervisor, he said “Hume aise he bolna aata hai, ab nikal yahan se”.
This kind of behaviour is unacceptable.

S

Shrinkhla jagga

May 8, 2022

Murthal toll plaza is literally unorganized. Fast tag lanes are not properly maintained it is long process instead of the fact that we have fast tag. We had to wait 30 mins instead of having fast tag. The authorities charge so much from us but we it comes to facility then there is poor response or negligible response. I request concerned authorities to look into this matter, atleast try to look into such grievances. Hoping for the best in near future .

Thankyou

D

[email protected]

from Panipat, Haryana

Mar 1, 2024

Murthal Bhavan toll is the worst. Today had to wait 10 minutes in one lane as the fastag scanner wasn’t working. The toll employees then asked the cars in the lane to move to the adjoining lane. When our car reached the adjoining lane - the car closest to the toll gate refused to pay toll.
Meanwhile the lane we had left suddenly started working and cars started going through that lane.

Then after another 10 minutes - those employees came back to our lane and asked us to go back to the original lane.

Faulty scanners, blocking traffic on lane, people refusing to pay toll. All this is just utter chaos. Experiencing such things makes you want to create a ruckus & not pay the toll as these guys don’t provide any service.

Most of the times - they have newbie employees who don’t have any training, fastag scanners that don’t work - leading to unnecessary traffic and wait times of at least 5-10 mins near the Toll plaza

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Address: Chennai, Tamil Nadu, 60056

Construct escalator lift for both the side to cross the road from one place to another. We are facing high traffic due to saravana store, which is situated poonamallee trunk road next to porur brdge. People are always crossing the road. Due to this heavy traffic were faced in peak hours. For each day it took 45 minutes to cross this road.in this same way the dlf it park also has the same issue. Please construct the escalator over there and release the tension for the people. Please save their lifetime with atleast less amount to spare for the traffic signals. For an average without traffic we can reach any place in chennai atleast 40-45 min. But nowadays it took almost 2-2.5hrs to cross the chennai with heavy traffic. Is there any plan to reduce the traffic. Above all these question i need a clear explanation for how we can reduce the traffic and give some joy to our people? Please construct the escalator lift for both dlf and saravana store

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Address: Sonipat, Haryana, 201301

I am a frequent traveller from delhi to chandigarh and i use nh1 for it. There is a new toll at murthal, haryana on nh1 which has a dedicated fastag lane. But this lane allows all types of vehicles. There is no one to check the tag of vehicles. When i enquired about this, the toll collector said that there is no instruction to block other vehicles. No penalty is being charged for violators. This is not acceptable and needs to be looked into at priority.

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Address: Panchkula, Haryana, 134112

Dear sir,
I am daily traveller to nabha from panchkula, i use my car pb65 u 4564 for travelling. I pass through two nhai tolls, falling between zirakpur and rajpura and second toll fall between rajpura and patiala. To save time i have taken fast tag services.in contarary to this every day once or twice we face problem of vehicle entering into fast tag lane without fast tag sticker. This is wastage of time for us also when we make complaint at booth, we get an answer that attendant has gone for wash room or for breakfast or dinner.
How it is possible, please look into that also check road is very bumpy and bad near chitkara college bridge and worst in front of tata show room (1 km before toll plaza between rajpura and patiala while coming from rajpua.

We pay toll charges and this newly built road where toll has started from april 2018.

This is taken seriouly otherwise two wheeler driver or pillion rider may loose their precious life or may get serious injuries.

Regards
Sk dewan
# 1092, sector 11, panchkula 134112
Cel [protected]

Jul 27, 2018

Updated by SK DEWAN Dear Sir,
I am daily traveller to Nabha from Panchkula, i use my car PB65 U 4564 for travelling . I pass through two NHAI tolls, falling between Zirakpur and Rajpura and second toll fall between Rajpura and Patiala. To save time i have taken fast Tag services. In contarary to this every day once or twice we face problem of vehicle entering into fast tag lane without fast tag sticker. This is wastage of time for us also when we make complaint at booth, we get an answer that attendant has gone for wash room or for breakfast or dinner.
How it is possible, please look into that also check road is very bumpy and bad near Chitkara college Bridge and worst in front of Tata Show Room ( 1 km before Toll plaza between Rajpura and Patiala while coming from Rajpua.

We pay toll charges and this newly built road where toll has started from April 2018.

This is taken seriouly otherwise two wheeler driver or pillion rider may loose their precious life or may get serious injuries.

Regards
SK DEWAN
# 1092, sector 11, Panchkula 134112
Cel [protected]

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Address: Jaipur, Rajasthan, 302006

I was on jaipur delhi highway and suddenly a cow appears from nowhere. It could have been a major accident but somehow i managed. I had to apply sudden brakes. It was my luck that there ws no vehicle around me. This is a very serious problem. Kindly take care of the issue and resolve it asap
If nhai is charging so much of toll tax then at least take care of these basic things.

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Address: Agra, Uttar Pradesh, 282007

Website: [email protected]

आगरा शहर में राष्ट्रीय राजमार्ग प्राधिकरण के शहरी इलाके में राष्ट्रीय राजमार्ग19 के, चौडीकरण का कार्य चल रहा है जिसमे शहरी वस्तियो की जल निकासी हेतु आरसीसी नाले का निर्माण कार्य नही कराया जा रहा है जिससे राजमार्ग के किनारे स्थित शहरी वस्तियो की जल निकासी नही हो सकती और यह वस्तिया हमेशा जल मग्न रहेगी जिससे इन वस्तियो के अस्तित्व का खतरा है, , आगरा नगर निगम द्वारा कहा गया है कि हम सडक के किनारे नाले का निर्माण कार्य नही कर सकते यह कार्य राष्ट्रीय राजमार्ग प्राधिकरण की इकाई को ही कराना है, , यह समस्या ग्रस्त कालोनी नीरव निकुंज फेज २, , बजरंग नगर, , हरदीप एंक्लेव, , सिकन्द्रा आगरा उ०प्र० पिन282007 है, ,

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Address: Palakkad, Kerala, 678701

I am a fastag user. At "pampampallam toll plaz" knrcl walayar, they discourage to use the fastag track everytime. We have fight to the securuty at entry point to open the barricade. Even they were about to manhandle us today.
I have all the video footage or the snaps of the barricade on the fastag track.
If fastag s not allowed or not working, they should keep a sign board-no fastag srvice.

User: gigi mon mathew
Mob: [protected]

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Today when i was travelling, i crossed dasna toll plaza at 29.30 sect. Km 27, 643 at nh-24 in state uttar pradesh. Here whole toll plaza is mismanaged. They ask me for toll and i paid but they not provide any receipt. Despite of asking from them several time. Later on return journey when i crossed toll. They again asked me for toll without any receipt. After lots of argument finally they provide me receipt. When i checked receipt i found that they have given me wrong receipt (Showing wrong time of receipt generation). This is not first time i observed many times on this toll. I also observed they ask for toll only those vehicles, whom they find soft target. Nhai should. Control these type of toll plaza

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Address: Indore, Madhya Pradesh, 452001

Website: www.Nhai.org

निवेदन है की इंदौर मध्यप्रदेश में आई.इ.टी, देवी अहिल्या विश्वविद्यालय खंडवा रोड़, इंदौर (Iet davv) के सामने स्पीड ब्रेकर बने हुए थे जो की रोड पर पेंच वर्क के कारण दब गये है, जिससे कॉलेज के बच्चो को रोड़पार करने में बहुत दिक्कत हो रही है|जब नगर निगम इंदौर से इसे बनवाने के लिये आवेदन दिया गया तो ज़ोनल ऑफिसर ने कहा की यह नेशनल हाईवेहै और इसपर केवल nhai ही कार्यकर सकता है|
आपसे विनम्र निवेदन है की कृपया nhai में आदेश देकर कॉलेज के सामने स्पीड ब्रेकर बनवाने का कष्ट करें|
कॉलेज के सामने के कुछ फोटो आपके साथ साँझा
किये जा रहे हैं|

प्रार्थी
अमित लाड़
90, बी संगम नगर,
इंदौर, म.प्र
मो.[protected]

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Dear sir
As we reached the toll plaza at panikoili, section: chandikhole-bhadrak, a number of 3 bushes and two muvs are waiting in front of our vehicle the staffs provided by prakash asphaltings & toll highway (I) ltd are so inefficient to take the fee and give receipts in time. Every time we came to this toll plaza they delayed to provide service in time and if we tell something the staffs misbehave us using very bad language.

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Sarathi Sp

from Gobichettipalayam, Tamil Nadu

Jul 26, 2018

I'm traveling on 14.07.2018 from Tuticorin to tirunelveli via NH138, on that day i crossed toll plaza near vagaikulam, They debited 60Rs from my fastag account, then again debited 60Rs.Now only i came to know that through my fastag account...so kindly do the needful...As i attached transaction details for your reference.

panikoili toll plaza, nh16, odisha - Comment #3167599 - Image #0

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Address: Agra, Uttar Pradesh

Hi, i would like to bring in your notice, mismanagement at saiyaan toll plaza near agra. There is no proper row for vehicle. Any vehicle can enter in any row which causes lots of disturbance and chaos. Since there are large number of heavy vehicles crossing toll therefore it also increases chance of accident. Management group at plaza does not bother about it. Tried to reach them several times.
Thanks

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Uttam7

from Raipur, Chhattisgarh

Jul 25, 2018

Dhank toll plaza is ex.servicemen ( Ex. Army) take toll tax from showing ID.
They not following rules for the government.

Showing a Id card in toll plaza but they are take a toll tax. They asked your are pay the tax.

Location - Dhank Toll Plaza
NH53, Dhank, Chhattisgarh 493551

https://goo.gl/maps/AWiXhYqc32P2

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gaurnews

from Pune, Maharashtra

Jul 30, 2018

I would like to bring in your notice, mismanagement at saiyaan toll plaza near agra. There is no proper row for vehicle. Any vehicle can enter in any row which causes lots of disturbance and chaos. Since there are large number of heavy vehicles crossing toll therefore it also increases chance of accident. Management group at plaza does not bother about it. Tried to reach them several times.

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Address: Kolhapur, Maharashtra, 416112

Many people have raised issues and complaint against kini toll naka, but the government has not taken it seriously.
It is run by local gundas, who don't listen to anyone.

Main issues at this toll is as follow -
1) they don't give return ticket despite asking for it.
2) they don't give any monthly pass or concession as other toll.
3) they don't consider even if a local person who is not influential if has to just cross that toll for local work.
4) people are very arrogant and usually replies - you can complain to anyone, things will not change here.

Most people are fed up with their gundagardi. No action was taken on them so far.
When mr. Gadkari said to the public that no toll will be charged within 12 hours, they openly put board - what mr. Gadkari said is not applicable for kini toll naka.

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Vaibhav Davda

from Dhamtari, Chhattisgarh

Jul 23, 2018

We Were At The Surat Navsari toll and the atm machine wasnt wworking and we didnt carry cash. the toll member took our card and left us unattentended aside we were time bounded... he didnt also inform us about the machine it was rude and extremely careless behaviour. he kept us waiting.

J

jbandekar70

from Tadepallegudem, Andhra Pradesh

Jul 25, 2018

Always heavy vehicles standing on service road in this particular area. Even two wheeler vehicles also difficult to pass from this area, causes serious accident in this area. So please look in to the matter. Location :N.H No. 48 Service road from Dhiraj & Sons, Vapi to Vapi Char Rasta.

kini toll naka - Comment #3166593 - Image #0

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Address: Mohali, Punjab, 140301

On nh21 kurali bsc and c toll plaza, kurali, punjab. I have been travelling here for now quite sometime and everytime instead of empty fastag line they make you stop before the line starts on barrigades and let the vehicles pass one by one i. E for eg if there are two vehicles in front of me they will stop all 3 before barrigade then clear one until it crosses the other end of toll then they open the barrigade for the next one taking more time then regular lanes hence nulllifying the actual concept of fast tag and waiting more longer when there is no traffic also. It is only here whenever i travel to delhi or patiala they continously open the line for vehicles having fastag not like kurali bsc&c toll making one clear then another.

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I, Lovepreet Singh traveling through Jaipur to Bathinda on NH 52. I’m reached at toll plaza names J R TOLL ROAD PROJECT, Tantiawas Toll plaza at 7:09pm. They taking so much time on toll point.when I was reached the point the time limit declared by NHAI Was crossed.then I say about rules then the person on point say there no rules for us and asking me for payment. When I refused to him he fought with me and says u can do my complaint.what is this there is no rules for civilians.please do necessary action to them. They are doing very wrongly

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Sunilsinh Thakor

from Surat, Gujarat

Jul 23, 2018

Road 168 gujarat
New bridge on khadi near ichhapore completely damage.
Bars coming out
At all underway road damaged.
Kindly attend on priority

P

pritoo

from Jind, Haryana

Jul 23, 2018

Aaj dopahar 11 am par naini cable bridge par accident ho gaya, iski suchana maine toll bridge par diya lekin officers ne kaha ki ambulance kharab hai, aur yaha se koi help nahi ki jati.aap police complain kijiye...Jabki maine bataya ki uski jaan ja sakti hai fir bhi nhai se koi help nahi mili.

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Address: 402107

Dear Sir, i just want to bring in front of you the very very bad condition of NH66 from pen to wadkhal this is around only 7 kilo meter road it hardly takes 10 to 15 mins to reach from pen to wadkhal .But now in rainy season it takes around 45 mins to reach from both side . The making of road quality is the worstesst no proper tar used while making the road in the first two days for rain the road has been washed out.And now thousand of pot holes are formed. For making road their is contract and now for filling the pot holes again contract i think the contractor is making both side money. I don't know why their is not any quality check of the road while making or after making. The 100% pure quality check will be done only in rainy season. Sir here in konkan their is heavy rainfall always and this known to everybody then why can not we make that kind of toff roads. As all fund is used from our public tax. Plz take strict action on this matter urgently.

Best regards

Indian and proud to be a Indian.

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Samuelfransisco

from Hyderabad, Telangana

Jul 21, 2018

The service is not that much bad.

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Dhank toll plaza is ex.servicemen ( Ex. Army) take toll tax from showing ID.
They not following rules for the government.

Showing a Id card in toll plaza but they are take a toll tax. They asked your are pay the tax.
I repeat Please take a fix this complain.

Location - Dhank Toll Plaza
NH53, Dhank, Chhattisgarh 493551

https://goo.gl/maps/AWiXhYqc32P2

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Address: Darjeeling, West Bengal, 734001

Sir I m from Siliguri west Bengal
Sir we are facing problems at toll plazas between Kolkata and Siliguri.
1.The condition of road between one plaza to another is very poor so many ditches on the road causing breakdown of vehicle getting financial losses

2.The distance between one toll to another is about 50k.m.sir is it correct as per law.

3.The plaza S hired some extra person who are looking only the drivers should not argue with plaza employees about late at yellow lane more than 10/15 minutes, and if we try to go without paying toll for late or wait the hired person assault us and force to pay, in this situation what to do please confirm.

4.At present the rates for overload are 10times of toll, but recently our Hon'ble minister gave some relaxation
What are those relaxations please confirm.

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H

Harsh Malvi

from Bhopal, Madhya Pradesh

Jul 19, 2018

बैतूल जिले के पास स्थित मिलान पुर टोल प्लाजा पर उनकी टोल राजा की रिसिप्ट के ऊपर किसी भी ठेकेदार का नाम उल्लेख नहीं है और ना ही किसी आपातकाल की स्थिति में संपर्क करने के लिए कोई मोबाइल नंबर है। और इस रोड पर पूरे पशु इधर से उधर घास खाने के लिए घूमते रहते हैं जिन्हें का गाड़ी से टकराना डर बना हुआ रहता है और इनकी गश्ती गाड़ी भी दिखाई नहीं पड़ती है।।

problems at toll plazas - Comment #3160772 - Image #0

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I m going from bhawanigarh to chandigarh on nh7 on 18-7-18 . fastag lane management near bhawanigarh toll was good but after that on two consecutive tolles near Patiala and zirakpur there was no management on fastag lane, non fastag vehicles also going from that lane .according to rules non fastag vehicles should have to pay double toll fees but the staff on that tolls nethier care about the fastag lane nor the rules. It was very disapointing...

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