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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Dec 12, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 376

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S
SK DEWAN
from Mohali, Punjab
Jul 27, 2018
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Address: Panchkula, Haryana, 134112

Dear sir,
I am daily traveller to nabha from panchkula, i use my car pb65 u 4564 for travelling. I pass through two nhai tolls, falling between zirakpur and rajpura and second toll fall between rajpura and patiala. To save time i have taken fast tag services.in contarary to this every day once or twice we face problem of vehicle entering into fast tag lane without fast tag sticker. This is wastage of time for us also when we make complaint at booth, we get an answer that attendant has gone for wash room or for breakfast or dinner.
How it is possible, please look into that also check road is very bumpy and bad near chitkara college bridge and worst in front of tata show room (1 km before toll plaza between rajpura and patiala while coming from rajpua.

We pay toll charges and this newly built road where toll has started from april 2018.

This is taken seriouly otherwise two wheeler driver or pillion rider may loose their precious life or may get serious injuries.

Regards
Sk dewan
# 1092, sector 11, panchkula 134112
Cel [protected]
Jul 27, 2018
Updated by SK DEWAN Dear Sir,
I am daily traveller to Nabha from Panchkula, i use my car PB65 U 4564 for travelling . I pass through two NHAI tolls, falling between Zirakpur and Rajpura and second toll fall between Rajpura and Patiala. To save time i have taken fast Tag services. In contarary to this every day once or twice we face problem of vehicle entering into fast tag lane without fast tag sticker. This is wastage of time for us also when we make complaint at booth, we get an answer that attendant has gone for wash room or for breakfast or dinner.
How it is possible, please look into that also check road is very bumpy and bad near Chitkara college Bridge and worst in front of Tata Show Room ( 1 km before Toll plaza between Rajpura and Patiala while coming from Rajpua.

We pay toll charges and this newly built road where toll has started from April 2018.

This is taken seriouly otherwise two wheeler driver or pillion rider may loose their precious life or may get serious injuries.

Regards
SK DEWAN
# 1092, sector 11, Panchkula 134112
Cel [protected]
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    G
    guptagautam1
    from Ajmer, Rajasthan
    Jul 27, 2018
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    Address: Jaipur, Rajasthan, 302006

    I was on jaipur delhi highway and suddenly a cow appears from nowhere. It could have been a major accident but somehow i managed. I had to apply sudden brakes. It was my luck that there ws no vehicle around me. This is a very serious problem. Kindly take care of the issue and resolve it asap
    If nhai is charging so much of toll tax then at least take care of these basic things.
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      D
      Durgesh Puri Goswami
      from Agra, Uttar Pradesh
      Jul 26, 2018
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      Address: Agra, Uttar Pradesh, 282007
      Website: [email protected]

      आगरा शहर में राष्ट्रीय राजमार्ग प्राधिकरण के शहरी इलाके में राष्ट्रीय राजमार्ग19 के, चौडीकरण का कार्य चल रहा है जिसमे शहरी वस्तियो की जल निकासी हेतु आरसीसी नाले का निर्माण कार्य नही कराया जा रहा है जिससे राजमार्ग के किनारे स्थित शहरी वस्तियो की जल निकासी नही हो सकती और यह वस्तिया हमेशा जल मग्न रहेगी जिससे इन वस्तियो के अस्तित्व का खतरा है, , आगरा नगर निगम द्वारा कहा गया है कि हम सडक के किनारे नाले का निर्माण कार्य नही कर सकते यह कार्य राष्ट्रीय राजमार्ग प्राधिकरण की इकाई को ही कराना है, , यह समस्या ग्रस्त कालोनी नीरव निकुंज फेज २, , बजरंग नगर, , हरदीप एंक्लेव, , सिकन्द्रा आगरा उ०प्र० पिन282007 है, ,
      +1 photos
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        G
        Gigi12345
        Jul 26, 2018
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        Address: Palakkad, Kerala, 678701

        I am a fastag user. At "pampampallam toll plaz" knrcl walayar, they discourage to use the fastag track everytime. We have fight to the securuty at entry point to open the barricade. Even they were about to manhandle us today.
        I have all the video footage or the snaps of the barricade on the fastag track.
        If fastag s not allowed or not working, they should keep a sign board-no fastag srvice.

        User: gigi mon mathew
        Mob: [protected]
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          N
          n_sharma14
          from Gurgaon, Haryana
          Jul 23, 2018
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          Today when i was travelling, i crossed dasna toll plaza at 29.30 sect. Km 27, 643 at nh-24 in state uttar pradesh. Here whole toll plaza is mismanaged. They ask me for toll and i paid but they not provide any receipt. Despite of asking from them several time. Later on return journey when i crossed toll. They again asked me for toll without any receipt. After lots of argument finally they provide me receipt. When i checked receipt i found that they have given me wrong receipt (Showing wrong time of receipt generation). This is not first time i observed many times on this toll. I also observed they ask for toll only those vehicles, whom they find soft target. Nhai should. Control these type of toll plaza
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            A
            Amitlad24
            from Durg, Chhattisgarh
            Jul 23, 2018
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            Address: Indore, Madhya Pradesh, 452001
            Website: www.Nhai.org

            निवेदन है की इंदौर मध्यप्रदेश में आई.इ.टी, देवी अहिल्या विश्वविद्यालय खंडवा रोड़, इंदौर (Iet davv) के सामने स्पीड ब्रेकर बने हुए थे जो की रोड पर पेंच वर्क के कारण दब गये है, जिससे कॉलेज के बच्चो को रोड़पार करने में बहुत दिक्कत हो रही है|जब नगर निगम इंदौर से इसे बनवाने के लिये आवेदन दिया गया तो ज़ोनल ऑफिसर ने कहा की यह नेशनल हाईवेहै और इसपर केवल nhai ही कार्यकर सकता है|
            आपसे विनम्र निवेदन है की कृपया nhai में आदेश देकर कॉलेज के सामने स्पीड ब्रेकर बनवाने का कष्ट करें|
            कॉलेज के सामने के कुछ फोटो आपके साथ साँझा
            किये जा रहे हैं|

            प्रार्थी
            अमित लाड़
            90, बी संगम नगर,
            इंदौर, म.प्र
            मो.[protected]
            +2 photos
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              G
              Gourav Mahawar
              from Bhubaneshwar, Odisha
              Jul 23, 2018
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              Dear sir
              As we reached the toll plaza at panikoili, section: chandikhole-bhadrak, a number of 3 bushes and two muvs are waiting in front of our vehicle the staffs provided by prakash asphaltings & toll highway (I) ltd are so inefficient to take the fee and give receipts in time. Every time we came to this toll plaza they delayed to provide service in time and if we tell something the staffs misbehave us using very bad language.
              View replies
              I'm traveling on 14.07.2018 from Tuticorin to tirunelveli via NH138, on that day i crossed toll plaza near vagaikulam, They debited 60Rs from my fastag account, then again debited 60Rs.Now only i came to know that through my fastag account...so kindly do the needful...As i attached transaction details for your reference.

              panikoili toll plaza, nh16, odisha - Comment #3167599 - Image #0
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                G
                gaurnews
                from Pune, Maharashtra
                Jul 23, 2018
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                Address: Agra, Uttar Pradesh

                Hi, i would like to bring in your notice, mismanagement at saiyaan toll plaza near agra. There is no proper row for vehicle. Any vehicle can enter in any row which causes lots of disturbance and chaos. Since there are large number of heavy vehicles crossing toll therefore it also increases chance of accident. Management group at plaza does not bother about it. Tried to reach them several times.
                Thanks
                View replies
                Dhank toll plaza is ex.servicemen ( Ex. Army) take toll tax from showing ID.
                They not following rules for the government.

                Showing a Id card in toll plaza but they are take a toll tax. They asked your are pay the tax.

                Location - Dhank Toll Plaza
                NH53, Dhank, Chhattisgarh 493551

                https://goo.gl/maps/AWiXhYqc32P2
                Reply
                I would like to bring in your notice, mismanagement at saiyaan toll plaza near agra. There is no proper row for vehicle. Any vehicle can enter in any row which causes lots of disturbance and chaos. Since there are large number of heavy vehicles crossing toll therefore it also increases chance of accident. Management group at plaza does not bother about it. Tried to reach them several times.
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                  A
                  ajbb
                  from Mumbai, Maharashtra
                  Jul 23, 2018
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                  Address: Kolhapur, Maharashtra, 416112

                  Many people have raised issues and complaint against kini toll naka, but the government has not taken it seriously.
                  It is run by local gundas, who don't listen to anyone.

                  Main issues at this toll is as follow -
                  1) they don't give return ticket despite asking for it.
                  2) they don't give any monthly pass or concession as other toll.
                  3) they don't consider even if a local person who is not influential if has to just cross that toll for local work.
                  4) people are very arrogant and usually replies - you can complain to anyone, things will not change here.

                  Most people are fed up with their gundagardi. No action was taken on them so far.
                  When mr. Gadkari said to the public that no toll will be charged within 12 hours, they openly put board - what mr. Gadkari said is not applicable for kini toll naka.
                  View replies
                  We Were At The Surat Navsari toll and the atm machine wasnt wworking and we didnt carry cash. the toll member took our card and left us unattentended aside we were time bounded... he didnt also inform us about the machine it was rude and extremely careless behaviour. he kept us waiting.
                  Reply
                  Always heavy vehicles standing on service road in this particular area. Even two wheeler vehicles also difficult to pass from this area, causes serious accident in this area. So please look in to the matter. Location :N.H No. 48 Service road from Dhiraj & Sons, Vapi to Vapi Char Rasta.

                  kini toll naka - Comment #3166593 - Image #0
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                    G
                    GurPreet Banwait
                    from Karnal, Haryana
                    Jul 22, 2018
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                    Address: Mohali, Punjab, 140301

                    On nh21 kurali bsc and c toll plaza, kurali, punjab. I have been travelling here for now quite sometime and everytime instead of empty fastag line they make you stop before the line starts on barrigades and let the vehicles pass one by one i. E for eg if there are two vehicles in front of me they will stop all 3 before barrigade then clear one until it crosses the other end of toll then they open the barrigade for the next one taking more time then regular lanes hence nulllifying the actual concept of fast tag and waiting more longer when there is no traffic also. It is only here whenever i travel to delhi or patiala they continously open the line for vehicles having fastag not like kurali bsc&c toll making one clear then another.
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                      L
                      Luvpreet Bawa
                      from Udaipur, Rajasthan
                      Jul 21, 2018
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                      I, Lovepreet Singh traveling through Jaipur to Bathinda on NH 52. I’m reached at toll plaza names J R TOLL ROAD PROJECT, Tantiawas Toll plaza at 7:09pm. They taking so much time on toll point.when I was reached the point the time limit declared by NHAI Was crossed.then I say about rules then the person on point say there no rules for us and asking me for payment. When I refused to him he fought with me and says u can do my complaint.what is this there is no rules for civilians.please do necessary action to them. They are doing very wrongly
                      +1 photos
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                      Road 168 gujarat
                      New bridge on khadi near ichhapore completely damage.
                      Bars coming out
                      At all underway road damaged.
                      Kindly attend on priority
                      Reply
                      Aaj dopahar 11 am par naini cable bridge par accident ho gaya, iski suchana maine toll bridge par diya lekin officers ne kaha ki ambulance kharab hai, aur yaha se koi help nahi ki jati.aap police complain kijiye...Jabki maine bataya ki uski jaan ja sakti hai fir bhi nhai se koi help nahi mili.
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                        S
                        shashan21
                        from Mumbai, Maharashtra
                        Jul 21, 2018
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                        Address: 402107

                        Dear Sir, i just want to bring in front of you the very very bad condition of NH66 from pen to wadkhal this is around only 7 kilo meter road it hardly takes 10 to 15 mins to reach from pen to wadkhal .But now in rainy season it takes around 45 mins to reach from both side . The making of road quality is the worstesst no proper tar used while making the road in the first two days for rain the road has been washed out.And now thousand of pot holes are formed. For making road their is contract and now for filling the pot holes again contract i think the contractor is making both side money. I don't know why their is not any quality check of the road while making or after making. The 100% pure quality check will be done only in rainy season. Sir here in konkan their is heavy rainfall always and this known to everybody then why can not we make that kind of toff roads. As all fund is used from our public tax. Plz take strict action on this matter urgently.

                        Best regards

                        Indian and proud to be a Indian.
                        View replies
                        The service is not that much bad.
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                          U
                          Uttam7
                          from Raipur, Chhattisgarh
                          Jul 29, 2018
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                          Dhank toll plaza is ex.servicemen ( Ex. Army) take toll tax from showing ID.
                          They not following rules for the government.

                          Showing a Id card in toll plaza but they are take a toll tax. They asked your are pay the tax.
                          I repeat Please take a fix this complain.

                          Location - Dhank Toll Plaza
                          NH53, Dhank, Chhattisgarh 493551

                          https://goo.gl/maps/AWiXhYqc32P2
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                            N
                            Niranjan Agarwala
                            from Kolkata, West Bengal
                            Jul 19, 2018
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                            Address: Darjeeling, West Bengal, 734001

                            Sir I m from Siliguri west Bengal
                            Sir we are facing problems at toll plazas between Kolkata and Siliguri.
                            1.The condition of road between one plaza to another is very poor so many ditches on the road causing breakdown of vehicle getting financial losses

                            2.The distance between one toll to another is about 50k.m.sir is it correct as per law.

                            3.The plaza S hired some extra person who are looking only the drivers should not argue with plaza employees about late at yellow lane more than 10/15 minutes, and if we try to go without paying toll for late or wait the hired person assault us and force to pay, in this situation what to do please confirm.

                            4.At present the rates for overload are 10times of toll, but recently our Hon'ble minister gave some relaxation
                            What are those relaxations please confirm.
                            View replies
                            बैतूल जिले के पास स्थित मिलान पुर टोल प्लाजा पर उनकी टोल राजा की रिसिप्ट के ऊपर किसी भी ठेकेदार का नाम उल्लेख नहीं है और ना ही किसी आपातकाल की स्थिति में संपर्क करने के लिए कोई मोबाइल नंबर है। और इस रोड पर पूरे पशु इधर से उधर घास खाने के लिए घूमते रहते हैं जिन्हें का गाड़ी से टकराना डर बना हुआ रहता है और इनकी गश्ती गाड़ी भी दिखाई नहीं पड़ती है।।

                            problems at toll plazas - Comment #3160772 - Image #0
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                              Vishal Lotia
                              from Patiala, Punjab
                              Jul 18, 2018
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                              I m going from bhawanigarh to chandigarh on nh7 on 18-7-18 . fastag lane management near bhawanigarh toll was good but after that on two consecutive tolles near Patiala and zirakpur there was no management on fastag lane, non fastag vehicles also going from that lane .according to rules non fastag vehicles should have to pay double toll fees but the staff on that tolls nethier care about the fastag lane nor the rules. It was very disapointing...
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                                M
                                Mairaz Alam Ansari
                                from Lucknow, Uttar Pradesh
                                Jul 18, 2018
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                                Address: Deoghar, Jharkhand
                                Website: NHAI

                                I have been shortlisted for the internship at NHAI Deoghar (PIU). I have been contacting them from about last 20 days but still, I am not getting any positive response from their side that when I have to come or what else I have to do there.
                                They are just referring me to talk to another person.Today dated 18/07/2018 they refused to provide me internship giving me different exuses i.e there is not much of resources available here, what you will do here, there is nothing to learn here etc.
                                It is quite humble request to the officials of NHAI to please consider this seriously.
                                This is a point of career of a student.
                                View replies
                                I am V V Peter. i have invested rupees Thirty lakhs on 31/10/2017. Bond no is
                                1815614. Distinctive no.[protected] to[protected]. I have not received interest for the quarter April to June 2018 so far.

                                internship not provided yet. nhai officials are not responding positively - Comment #3160437 - Image #0
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                                  DK dnsh
                                  from Jalandhar, Punjab
                                  Jul 18, 2018
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                                  Address: Kapurthala, Punjab, 144602

                                  RCF Kapurthala, a leading manufacturer of railway coaches having 7000 employees, situated on NH-703. When the vehicles ( personnel and load carrying) coming out from the factory to NH there is large density of be on the road. Resulting in major accidents, casualties. Can be verified in leading newspaper. Sub road or flyover or appropriate alternate may be given. An early response is highly appreciated.
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                                    S
                                    sheen v a
                                    from Bengaluru, Karnataka
                                    Jul 18, 2018
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                                    Address: Thrissur, Kerala, 680685

                                    Sir
                                    I am living in Kerala sate - Thrissur District- Mathilakam P.O, Pin 680685, Mathilakam Grama panchayath Pappinivattom village.

                                    For the development of National highways taking land acquisiation my house and land is marked area. survey No 73/11A, 73/11B .
                                    I am fully co operate with the authority but it was my dream to costruct a house and living with my family together. I believe rest of my life I can't be reconstruct a house if it is demolished for highway.

                                    So with alll the respect I beg for really apt compensation or re habitation not for me but all others, so may are looking beyond what the next - they are poor pupil.
                                    I expect a positive reply to me

                                    Albert Sheen
                                    Vadayil House,
                                    P..O Mathilakam,
                                    Pin 680685
                                    Ph: [protected]
                                    [protected]@gmail.com
                                    View replies
                                    National highway 353E from chimur to warora is under construction. Quality and management is so poor that because of rainy water it is not drivable.. optional road they are providing is so muddy that all cars are sliding.. two wheelers can not cross the distance.. heavy trucks are getting stuck in uncompressed soil..
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                                      H
                                      Haveliroad
                                      from Vadodara, Gujarat
                                      Jul 17, 2018
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                                      Address: 380026

                                      NExpress way No 1 Vadodara to Ahmedabad.

                                      My Car No : GJ 1 KR 6856 / Ac No : [protected]
                                      Date of Travel : 16th July from Ahmedabad to Vadodara
                                      Time : 19:23 Amount deducted Rs.105

                                      Again Time 19:41 Amount deducted Rs.105

                                      Amount Rs. 50 deducted twice though single entry. Time 19:59 at Vadodara Toll
                                      Again amount deducted Rs.50, time 20:41.

                                      Must be refunded 105 +100 to my account.

                                      Most of the time Fast Tag system is not working and manually have to operate which leads to errors in deducting amount.

                                      Very poor performance even after paying advance money.
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                                      Solve the traffic beetween kamrej to pipodra
                                      And pls provide police force on kamrej to kim national highway
                                      So no one can drive wrong side
                                      Than easy to go who is drive right sife
                                      Reply
                                      Sir,
                                      [censored]al Thote cont no.[protected] my complaint is i have a fastag card with balance but after that they extortionately charged money from me. i faced same problem continuously. i talked about that with toll manager but he is not listening and misbehaving with me.
                                      please help me to stop this kind of hooliganism.
                                      thank you
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                                        Piyush-Somani
                                        from Mumbai, Maharashtra
                                        Jul 17, 2018
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                                        Address: Nashik, Maharashtra, 422013

                                        Situation of the NH3 at the entrance of Thane and Mumbai has become very pathetic. Now it takes minimum 3 hours from Shahapur to Mulund and same to return. Distance is less than 50kms . Contractor doing the job for MMRDA has done absolutely nothing in last 5 years and the important Kalyan Bhiwandi bypass flyover is incomplete from last 8 years. Even after paying ₹3 per km toll on this road, we don't have the infrastructure. Many senior Politicians and Bureaucrats also travel on this road, but it seems no one is able to do anything about the road condition and the traffic snarls
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