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National Highways Authority of India [NHAI] Complaints & Reviews

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Last updated May 1, 2024
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National Highways Authority of India [NHAI] Phone Numbers

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+91 11 2507 4100
3080
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+91 11 2507 4200
758
443
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+91 11 2509 3507
+91 11 2509 3514

National Highways Authority of India [NHAI] Website

National Highways Authority of India [NHAI] Head Office Address

G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India
110 075

National Highways Authority of India [NHAI] reviews & complaints page 381

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A
ashokmitra007
from Manuguru, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

excess deduction on every time...

Address:Chennai, Tamil Nadu, 600063

I had taken fastag from hdfc very recently... Very poor support. I recharged it for 600 + (200 as safety deposit). After my 1st day, every day there is an excess deduction. Initially amount had been calculated as single journey even for return journey also.

Also there was double deduction for single entry.

Finally what happened was nearly 90 rs had been deducted when the toll charge was 35 rs. (I. E.. When the...
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V
vinothkvk
from Chennai, Tamil Nadu
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chennai port maduravoyal expressway

Dear sir, the chennai port maduravoyal expressway ambitious project which benefits the city people, it was started on 2009 and stopped in 2011, in 2016 again it has been revived now almost two years the work not yet being started, for the past 9 years people particularly on the koyambedu-maduravoyal are struggling because of this incomplete construction many accidents took place, for the past two years still the construction not yet started,...
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S
Sahilbajwa
from Ludhiana, Punjab
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overcharging

Vehicle no. Pb06v 6851 sir j vehicle 14/05/18 ko 5:12pm ko handiya (Sujala) toll palaza - lane id: lane02 se pass huya tha. Is vehicle par fastag v laga huya hai par apke employee ne kaha ki apka fastag charged nahi hai to usne hamse 505 rs leliye or tori dur jate he hame message aya ki hamare fastag se b 505rs kat liye. Gai h or 16/05/18 sube 7:58 am par hame message ata hai ki hamare fastag account mese 970 rs or kat liye hai handiya toll...
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S
sankar2651975
from Erode, Tamil Nadu
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icici fastag wrong tag

Address:638009

We have icici fastag in the accout no of customer id 10012303 and 10012305 and 10012304 in this accounts they taged our vehicle wrongly mention us a more than 7 axil trucks due to that amount was deducted almost 3 lakhs extra we request to reinvest the amount for more than 1 year but they not consider us it was biggest scam in digital india so kindly make it clear...
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K
Kora Sowjanya
from Brahmapur, Odisha
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haven't received compensation for road widening

Address:635804

We own a plot along nh 48 in madanur village of ambur taluk in tamil nadu. The road adjacent to the plot is being widened. We were promised a compensation of rs. 6, 35, 000 for the same but we still haven’t received the deposit of the amount. We were supposed to get it around 20 days back. We don’t know what to do or who to contact regarding this. Please help us...
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Pravin Bhandarkar
from Solapur, Maharashtra
Sep 8, 2021
This thread was updated on Sep 8, 2021
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overcharging at mathani toll via online and cash

Address:Gondia, Maharashtra, 441601

I was going from mathani toll (Mouda, nagpur) on dated 15/05/2018 at time b-shift 12:20 pm, my vehicle have a fasttag and today my fastag balance debited by 50 rs on toll and same as same time cash receipt given of 75 rs for up&down,

Toll plaza name: mathani toll
Contractor name : jmc projects (I) ltd
Vheical no. Mh35ag2796
Ticket no. 1508135
Booth & operator : l1 tc255

Complentent...
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A
Ashrithkn
from Bengaluru, Karnataka
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worst service at tolls between davangere to bangalore

Hi,

I am a frequent traveler between DAVANAGERE and Bangalore, today while traveling it was a very experience. No proper management of FASTAG lane, and huge delay at each toll. In till after DAVANAGERE they don't have dedicated FASTAG lane only. And if que is long they should allow us to pass without paying that also they don't do.
If one guy is holding the line up they can ask him to park and come and pay back, for...
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B
Banna Somender Singh
from Gurgaon, Haryana
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why should I pay?

Address:Jaipur, Rajasthan

Hello, i used nh8 (Nh48) only for 50 km. But i paid full toll tax of a highly costly toll booth shahjahanlur. I paid 125rs there. Is this the way to get the money from aam people for which he used only little bit service? I saw some people which has there reference didn't pay the toll. It means a common person is the foolish person of this world because his uncle is not a mla or mp or any other minister. And at last one more question i want...
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K
kiran kumar SS
from Belgaum, Karnataka
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kadabahalli/kirasave toll plaza behavior with the public

Address:Mandya, Karnataka

Some unknown person saying as manager entered inside the toll booth and started abusing and even he tried to beat, he torn the shirt and he disappeared toll people said he was some unknown person and they don't know them... How can a strange person inside toll booth can behave like this. Very bad system in the kirasave/kadabahalli toll gate hassan.....
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K
kumar1973
from Bengaluru, Karnataka
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allowing non fast tag vehicle in the tract

Address:560071

Hello to authroised person,
This is to inform or bring to your notice that the boys who are at the toll plaza they even donot know that seperate track only for fast tag vehicle. They allow all the vehicle in the same track. Then why should we purchase the fast track stickers. And more over people will never think of adopting fast tag when they are allowed in the same track.in entire karnataka at all the toll plaza this is observed....
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A
Arubabh
from Ajmer, Rajasthan
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collection of toll although monthly charges paid

This is regarding the collection of toll at bael toll plaza. I had renewed the monthly payment of rs. 250 on 25.4.2018 and had been issued a receipt that it will be valid till 24.5.2018. However from 1.5.2018 i was again being charged from my paytm wallet everytime i crossed the toll. On asking why it was so, the reply was from 1.5.2018 the monthly plan was to be renewed every calender month. My contention is then why had they charged me...
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V
vijay269
from Jaipur, Rajasthan
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non fastag vehicles entering in fastag lanes

On pune banglore highway, khed shivapur toll and anewadi toll have a dedicated lane for fastag vehicles but those are kept open for all types of vehicles including non-fastag. They don't even bother that they are denying our right to save time and petrol using fastag on our vehicles. Workers at toll booth are very rude and mannerless. What the use of fastag if it takes same or extra time than regular toll lanes?...
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K
kiran kumar SS
from Belgaum, Karnataka
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kadabahalli/kirasave toll plaza not accepting the torn notes

Address:Mandya, Karnataka, 571448
Website:www.nhai.org

In devihalli hassan tollway limited (Dbf0t)
I gave the torn note to kadabahalli/kirasave toll gate they refused to accept it and some other person saying as manager entered inside the toll booth and started abusing and even he tried to beat, he torn the shirt and he disappeared toll people said he was some unknown person and they don't know them......
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A
Amitdarji
from Bardoli, Gujarat
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fastag lane used by all vehicles

Dear sir,
My name is amit. And i want to ask a question regarding hastag. Is daerah lane used by all vehicles?
Because when i was passed through tall plaza at ahmedabad expressway at ring road side there is only mention hastag lane but all vehicles passed through hastag lane. Also there is one board on which wrote that if non fastag vehicles passed through fastag lane then they will charge double. But this rule is not follow....
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S
selmajerrin
from Calicut, Kerala
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highway road blocked

Address:Kanyakumari, Tamil Nadu, 629003

There is a flyover work going on nh47 at parvathipuram junction, nagercoil, kanyakumari district, tamil nadu state. Here there is one road that joins from trivandrum and then get spilts into 2 roads, one leading to tirunelveli and the other towards kanyakumari. Both these roads are closed at the same time and no proper alternate routes are also planned properly. People take a long time to reach the workplaces and also hospitals. As this is...
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Address:Ambala, Haryana

I am engaged in a private university at sadopur=-ambala and i and many others have to reach in time as punching of bio metric attendance is fixed. Some times the heavy vehicle drivers do met on the way and are supposed to give way to pass the two wheelers but today one sardar ji tipper driver (Truck) of vehicle registration with 4896 engaged by the contractor of nhai at sadopur at the site for the construction of railway flyover and road...
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S
Somnath Pal2018
from Durgapur, West Bengal
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cancellation of monthly pass

Address:Bardhaman, West Bengal, 713408

Dear sir/madam

I am writing this mail just to inform you that my palsit toll gate monthly pass has been cancelled due to distance issue as in google maps, it is showing 21.3 km. I am totally surprised to see that at my area i. E. Surekalna, dist. Burdwan, p. S.: jamalpur, lots of vehicle renewed their monthly pass without any issue and they are all exactly at my neighbor with the same distance even fewer one have longer distance...
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J
J Rawat
from Delhi, Delhi
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regarding foot over bridge

On public request a foot over bridge was built near vinod nagar depot and indian oil petrol pump adjacent to dtc bus stand on nh24, delhi stretch to facilitate public to cross the road to catch the bus. But it was removed for widening the road for meerut express way purpose. Now the widening of road has completed. But foot over is not built again. This is requested you to rebuild it as earliest.
So that it may convenient for public...
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C
csekumar
from Coimbatore, Tamil Nadu
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service road and nh merging road is not clean

Address:Krishnagiri, Tamil Nadu, 635109

Hosur to krishnagiri first merge road (Opp to tamil nadu hotel) there is new fish shop opened they stopping their fish container in service road, water from that container fills the pits in service road... After 3 days it throws bad smell... Nowadays always there is bad smell in that area.. I think there is separate area for fish market but they opened in nh where many people using pedestrian area it may lead to some disease.. Please make...
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B
Barmer Bajaj
from Delhi, Delhi
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connecting roads of nh 68 pending by contractor

Address:Barmer, Rajasthan, 344001

Dear sir/ madam,
I would like to bring you in notice that earlier nh15 now nh68 has been made 8 lanes in city.. Problem is as per nhai rules contractor have to make 100feet connecting roads on highway in city which was used n damaged by traffic diveration etc during construction of highway..

But contractor gril haven't made those connecting roads from sindhri circle to bnc circle aproxx 15 roads 100 feet each.
br...
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