National Highways Authority of India [NHAI] Complaints & Reviews

Respected sir,

I have travelled more than couple of times from hyderabad to kadapa via kurnool. Before entering kurnool there is a toll plaza and they charge 100/-. After traveling 7 kms towards kadapa, right after exiting kurnool city, there is another toll plaza and there again they are charging 60/-. This is totally unfair to charge 100/- for traveling 7 kms approx.

There is literally no response from the staff. They even behaved carelessly and said go and complain about this at nhai.

Kindly take appropriate action. Recommended action would be to ask travellers in which way they are traveling and if they are traveling to bangalore, they can charge 100/- and if they are traveling towards kadapa/chennai, they should be charging only that amount till where travellers are using the nhai hyderabad-bangalore road and again at next toll plaza, which is on the other end of kurnool city can charge remaining amount. Paying 100 + 60 is totally unfair on travellers.

Same is the case with toll plaza right before entering kadapa city. Right after leaving the toll plaza after paying 30/- or 60/- the toll road ends. Don’t know why we are paying the toll fee when toll road is ending. There also people who are going towards chennai in the outer ring road of kadapa, people have to pay the toll fee and enter the city.

Please take appropriate action on this at the earliest.

Thanks,
Vamshi
[protected]

This issue is regarding nh75 maintained by l&t which is collecting toll charges from defence personnel, even though it is exempt in all other toll stations. As per the nhai rules all defence personal are exempted from paying toll charges on national highways in india. I would like know why only this toll maintained by l&t collects toll from defence personnel also. Please take necessary action against them.
Thank you

Respected sir, i am retired subedar from indian army (Ex-armyman) while moving by road by my personal vehicle tollbooth nagadia toll plaza gomti choraha uday pur on 22 april 2018 at 04.22 pm. I sow my i card but they force me to pay toll tax also miss behave and force to return my gypsy, i am with family i paid rs 120.00 and pass the toll plaza please reply me the ex army person are examptted from toll free or not? Can you take any action or not?

— fast-tag line initially its green. When car comes in that line. If fast-tag does not work in that case -toll gate will hit car directly. Which is wrong. Toll gate should not hit car.

Dated - 30/04/2018, time around - 12:00pm to 12:30 pm
Number- [protected]
Car no. Hr 26 dl-0528

- it happened with my car.
- at that time incharge name is rohit

I dr. Prateek gupta, while driving past rohan toll, my car got broke down at 7:45 am in middle of road. I called up toll plaza crane and helpline service provided.. No one picked up on any number for 10 mins. Then i got connected to toll plaza manager number provided ad the person assured me that i will get crane facility soon. I waited for half an hour and no one came. Then i called the crane driver dharmendra and he said no crane is available and later said if i pay i myt get services. On contacting the manager number again, he again said crane is about to reach you.. But since another half an hour no one arrived, i took help of other ppl around to take my car to side of highway and then made a crane available from bahadurgarh to tow my car to nearest service centre.. On helpline number me sharma was there who was using abusive language and denied telling me name of manager of toll.. Later on repeated request he told me his name is mr saxena and he is not available.. I have all the call records
I request to take appropriate action against such behavior and money minded service of nhai

Dear Sir,
without publicity NH SDO, Kollam, Kerala giving permission to their people to cut trees besides NH Road. Her justification is these are small tenders so no need to publish. recently a tree worth Rs 50000 cut just paid Rs 6000. no one knows this. atleast they should paste notice on the tree then people'll know the auction date.take action

Visited on 29 apr but amount automatically deducted from fastag balance without any receipt and they did not even ask whether its one side or both side.. Vehicle no pb10fk 0228. Please enquire on this urgently as money has already been deducted.. Inspite of explaining them thats its a vip vehicle. How can a toll plaza deduct charges without even asking if you are travelling one way or both ways

Sir, i got fastag for my car (Regd no hr12aa7849) on 29th april 2018 with fastag id:[protected]. I was happy that now i will get fastag lane services. I work at tmu medical college moradabad and weekly come at noida. On 1 may 2018 (Tuesday) i was surprised to see that at all 3 toll plazas on nh-24 i. E.
1. Dasna toll
2. Garh mukteshwar toll
3. Joya toll
No one was maintaining the designated fastag lane (All other vehicles were entering the fastag lane, further their rfid sensor was not working. I was not able to get any benefit of fastag.
I cant believe that nhai is not aware of these discouragement of fastag by toll plazas.
Please look into the matter as early as possible and punish the guilty.

Dear sir,
We all villagers facing many problem due to non-underpass near rankini mandir. Sir this is the way we do daily work, we are having a lot of trouble when these paths are closed.
The biggest problem is in cultivation, which is very difficult to cultivate and bring the crops to the house, crossing sheep and goats and cows to the fields, ponds,
Please sir make necessary inquiry on this issue.

We started our journey from nagarcoil to bangalore today morning between 5 o'clock and 6. We came across a couple of toll booths and none of the fastag lines are not working. When we asked about the situation they are very much arrogant and rude in behaviour. The answer is same in all the toll booths that fastag lines are disfunctional. How could all of them are disfunctional at once.

It is submitted that there is a bhawdin toll plaza on nh 9 which has come to operation last month. It is situated in sirsa district, haryana and i am residing at village sangha, dist - mansa, punjab which is around 10 to 11 kms from toll plaza. Every time when we the residants of sangha and nearby villages have to cross the toll plaza on our way to sirsa we are being harassed by the staff. Either they don't have proper knowledge of the rules for the local residents residing within 20 kms from the toll plaza or they are making excuses for generating more revenue.
After arguing for the long time with the staff that we are local residents and want a pass for our vehicle, we are told that you are residing in punjab so your pass can't be made or we are said that your vehicles don't bear the number of "hr 24" (Sirsa) so you have to pay the full toll every time you cross the plaza.in reference to the the gazette of india extraordinary part 2, section 3 page no 8 it is clear that we can be availed with the pass for local residents. So you are requested to please look into the matter so that the people of villages nearby the plaza don't get harassed and cheated. Looking for your response and best efforts to resolve the issue.
Regards
Avneet singh sidhu
[protected]

I, colonel owen rebello, was travelling on 22 april 18 by car & it took me more than 30 minutes to cross the mprdc & dewas bhopal corridor toll plaza in the morning. Two lanes had no toll booth operators thereby forcing users to reverse back because no efforts were made to atleast block those lanes. No manager/ controller was present & the staff were very casual & displayed no concern for the users.
When i tried to speak to the manager/ controller, 2 bouncers tried to intimidate me. When they saw that i was not backing down, they gave me the manager's no [protected]. I tried calling this no at 8.13 & 8.14 am but there was no response.

We the people of himachal are suffering as much as living in hell but the government dose not wish to help. First of all i have an industry running on the highway and it was taken away due to compulsory acquisition for 4 lane work. We were not paid the 4 times as the nhai act neither were helped to relocate. Now when we shifted on our remaing land that wasn’t acquired by nhai people the gril contractors are not giving us passage even they tried to harras us and dumped there waste in our land. They even trespassed and started digging the land which isn’t acquired by nhai. The tcp isn’t cooperating as well, as they know that this industry has shifted due to cumpulsary acquisitions still they want an noc from nhai. Neither nhai pay us the 4 times cumpnsation nor relocate us and now they want a running industry which is the only source of bread for us and our workers to stop working. We wish to either blacklist the contractor or pay for our damages.

Road between samrala chowk to veer palace stopped after laying earth and stones for two months.
Road blocked by barricading and ditches. No entry point is given to lacs of people of dozens of colonies and market. Business of all traders is ruined.
Health of residents and shopkeepers is badly affected by flying of dust.
We have contacted several times to the construction contractor and nhai mohali for early completion of road, but no proper response has been received.
Pl direct ashoka buildcon ltd to complete the road.

As my vehicle got registered with district hisar state haryana with registration no hr20z-5498 and as per hisar barwala toll if any vehicle pertains to hisar then toll charges will be 45 and for rest of vehicle it will 85. However i turned my vehicle in normal toll lane not in fastag lane and paid 45/- for single crossing where as my fastag has been wrongly debited with 85/- in addition to 45/- cash i paid. Get the same checked and initiate reversal of same in my fastag account to avoid any further escalation.

To,

NHAI,
G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India - 110 075

Dear Team,

I was passing through Indore Dewas Tollways Limited dated 30/04/2018 through my personal 4-wheeler, Make-Tata Zest, Vehicle No.: MP-04 CP 8753.
My travel Route was from Bhopal to Nashik via Indore, Sendhwa, Dhule, Malegaon.

Description of...

I am going to Nagpur by Road with my own car with my family with two children, when I am reaching Mathni toll plaza the Ian in que to pay toll and went to Nagpur, in between in our que four vehicle ahead of my car a truck operator angrily discussed with toll pay counter employee in that discussion 7-8 minutes is passed and after that our number has came I told the toll counter employee you are taking excess time so according to rule we are entitled for free pass of this toll. At that time a NHAI employee wearing white shirt with red colour mono of NHAI is came and speak loudly with me. I am telling that person speak with manner but that man is speaking more laudly and misbehaving me and my family too and ordered to other employees to push my car from that area. From this type of incidence I am afraid of such type of cases and i am wondering the working culture of NHAI. and it is not digest the such types of person is a employee of NHAI just like criminals.

Heavy traffic piles up at jalahalli cross, and 8th mile tumkur road during peak hours, following are kind request from me,

1. Create road crossing bridges for pedestrians to cross the road at jalahalli cross and also at 8th mile

2. Please make the flyover toll free at least during the peak hours, so that it reduces the traffic in the junctions below the flyover

NH66 - Mangalore Pumwell Overbridge work started in 2012 and still not completed even 50% of the work. What is the contract period to complete this Project ? Many people died due to not made any arrangements for the smooth passage of vehicles and thereby have committed negligence in their work.

http://www.daijiworld.com/news/newsDisplay.aspx?newsID=507367

Toll plaza on nh 334 meerut roorkee road is not giving 12hr toll and one rfid tag line is not eorking. For paying toll all have to wait around 30 minutes as one line number 03 is not wprking we enter in line 03 then after 10minutes they said to back all cars and to enter to another line and wait for 20 min this waste our 30 to 40 minutes when we ask for 12 hr toll they said that we donot provide 12hr toll its either one side or two side