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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 386

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P
Pankaj Garg 639
from Ambala, Haryana
Apr 13, 2018
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Address: Panipat, Haryana

This is to bring to your kind notice that the officials at panipat toll plaza are not following supreme court rules of exemption of toll in case the delay is of more than 3 minutes.
We reached the toll plaza queue at 3 : 02 p. M. On 13/4/2018 and had to wait for our turn till 3 : 09. On asking for exemption of toll, the officials misbehaved and forced us to pay the toll on behalf of a old letter (Copy of which has been attached). You are requested to go through the video clip of this incident to know about the harassment we had to face. Our vehicle no. Is hr 54 4026 (White swift desire).
We request you to look into this matter urgently and take necessary actions against them
+4 photos
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    B
    Bala Svéñ
    from Pakala, Andhra Pradesh
    Apr 12, 2018
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    Address: Nellore, Andhra Pradesh, 524322

    My college entrance is just beside the nh65, but the vehicles travel high-speed
    No speed restrictions are there
    I want some speed restrictions
    At my college entrance
    Please don't kill students
    My college is andhra engineering college
    Near nellorepalem nh65,
    Please help us
    Recently i am crossing left to right as to enter my college
    I checked back
    And turn on indicator
    But a vehicle suddenly came
    Fraction of seconds
    It missed to hit me
    The dangerous area have
    A up slope
    And turn
    Please issue some security signs
    At the area
    I request the authorities
    Apr 12, 2018
    Updated by Bala Svéñ
    Sorry problem is at NH67
    Typing mistake
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      K
      Kali9998
      from Kaithal, Haryana
      Apr 12, 2018
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      Address: 151001

      Sir, i am punjab civil services officer moving on an official assignment from bathinda to nct of delhi using a hired by tender vehicle of state government. I produced all relevant documents before them for my valid exemption but toll staff denied and i habe been charged the toll amount. Please issue required instructions or any clarification if i am misinterpreted the official assignment.. Regards [protected]
      +1 photos
      Apr 12, 2018
      Updated by Kali9998
      Unathorised toll collection byvtoll plaza staff from state govt officers
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        B
        Balaji Ghuge
        from Indore, Madhya Pradesh
        Apr 11, 2018
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        Address: Hingoli, Maharashtra, 431513

        वरील विषयास अनुसरून आपणास तक्रार अर्ज करण्यात येतो कि हिंगोली ते कनेरगाव नाका महामार्गावर सध्या काम चालू आहे. परंतु त्या कामामध्ये मुरूम वापरण्या ऐवजी मोठ मोठाले दगड त्या ठिकाणी वापरण्यात येत आहेत. आणि त्या मुळे त्या महामार्गावर अनेक अपघात होत आहेत. भविष्यात कोणतीही मोठी हानी त्या ठिकाणी होऊ शकते .
        त्या मुळे सदर गुतेदारावर त्वरित कारवाई करून ते काम बंद करण्यात यावे हि विनंती.
        आज पर्यंत जे काम झाले आहे ते त्वरित सुधारित करण्यात यावे. जर हे काम ८ दिवसाच्या आत सुधारित केले नाही तर आंदोलन करण्यात येईल.

        आपला

        बालाजी घुगे
        +4 photos
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          K
          Krishan _1094
          from Patiala, Punjab
          Apr 9, 2018
          Aug 8, 2023
          This thread was updated on Aug 8, 2023
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          Address: Gurgaon, Haryana, 121002

          Hi,

          I would like to inform you that toll people are goons at gurgaon - faridabad toll tax, i visited today around 4:50 pm and person who was sitting at toll was talking so rudely without any reasons and it seems like he just wanted to provoke me so that they can do anything they want, my vehicle number is hr51az 8230 and on 9 th april around 04:45 pm i was at toll and person was talking so rudely.

          Request you to please take the required action.

          Thanks
          Krishan
          [protected]
          Sir,
          We are living Gamon Colony, Durgapur -713203, since birth, but Highway Authority does consider us as human beings and so they enclose in front of bus stop and compel us to walk much more, whatever our physical situation may be ! Moreover trucks and vehicles used to stand near the stop and make us more trouble. Please take steps.
          Faridabad gurgaon toll road is very risky in nights especially in rainy season because there are no lights on this road . We have been paying toll charges for many years now, still we are not getting basic necessities. We are tax paying citizens and we don't have basic necessities. Shameful
          The Faridabad Gurgaon toll plaza operators are complete goons. Due to a conflict between the state government, central government and the toll plaza operators, the toll operators accepts only cash and UPI payments. There's no ETC Fast Tag implementation yet since many years, and the Government is least concerned about implementing the FastTag system at this toll. The toll operators, as a result of this, are charging double toll charges from many cars even though they are in the correct lane and already have a valid toll receipt or even doesn't keep cash money/change that needs to be returned back to the commuters when they pay, say for example, Rs 500 or Rs 2000 for the toll charges of just Rs 45. So, all commuters have to keep exact toll amount which is impossible to pay every day. The toll operators are rude, arrogant and are always in fighting mode. Even VIPs or Ministers don't pay toll tax and sometimes fight with the toll operators. There's no manager, supervisor or even a a concerned person who is available to resolve our problems. Since this toll plaza is is over a state highway, so nobody is responsible for taking care of this toll plaza, and even police are not present. NHAI should take immediate stringent action against this toll operators or should shut down this toll both.
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            P
            palanikumar1313
            from Ferokh, Kerala
            Apr 9, 2018
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            Address: 625003
            Website: m.facebook.com/story.php?story_fbid=1665753363461455&id=100000804221770

            Either shops or lorry weighing station should be closed.

            Madurai, alagappanagar - lorry weighing scale is in front of shops may lead to accident. No parking facilities, barricade is kept disturbing motorist. Madurai corporation should take action. While weighing the long container lorries, vehicles there is 15 mins traffic jam on nh7. Please take action and prevent the major road accidents.
            Dear Sir/Ma'am,
            Last week i travelling from Moradabad to Gajraula & found that hinghway in very bad condition. kindly do the needful.
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              R
              RUPAMSINGH_87
              from Alanganallur, Tamil Nadu
              Apr 8, 2018
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              Address: 623534

              I am a defence employee. I provided octroi certificate for toll free transportation of personal items from ramanathapuram to porbandar. I also provided toll tax exemption certificate with all goi letters written on it duly stamped and signed from my office. On 08 apr 18 toll office at omalur denied passing of truck despite producing certificate. When driver called me, i talked to toll supervisor on phone but he too didn't solved the problem and allowed only after receiving toll tax.
              +7 photos
              National Highways Authority of India [NHAI] customer support has been notified about the posted complaint.
              Apr 09, 2018
              Updated by RUPAMSINGH_87
              I am an armed forces employee. On my transfer from ramnad to porbandar i am transporting my personal household items through civil lorry. I am not travelling along with the lorry. However i have provide octroi certificate to lorry driver. According to goi regulations, armed forces are exempted from toll tax on transfers. But toll collection person are forcing the driver to pay toll tax despite showing certificate. I am attaching list of toll booths who have forced the driver and allowed only after payment. My contact no. Is [protected]. My mail id is [protected]@gmail.com. You are requested to take necessary action and initiate refund of my money.
              Sir I informed you National high way 71b village nijampur thasil Tauru destt Mewat haryanana is total damage this site please repair this road immediately tanks
              On NH4 Katraj_Dehu bypass road lot of private buses and other vehicle are parking for passengers at Hinjewadi, Vadgaon dhayari bridge. This situation is prone to accident since one major accident was happened at Vadgaon bridge in the past. Also these vehicles are blocking the traffic on NH4.
              Kindly look into it urgently.
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                J
                Jsingh jadoun
                from Mundi, Madhya Pradesh
                Apr 7, 2018
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                Address: Gwalior, Madhya Pradesh, 0751

                Nhai chila chond fee plaza nh-11b in rajasthan par tenat karmchariyo dwara meri scarpiyo ka farnt galas green signal me tod diya gaya jiski camplend mene waha rakhe rajistar me darj ki dinak 1/4/2018 samya 14:45 se 14:55ke beech cctv me ricord hai mera 7000 ka nukshan kee bharpai va doshiyo ko dand de ashok jadon, jitendra jadon gwalior mobile no.[protected], [protected]
                +4 photos
                Apr 06, 2018
                Subhash Katiyar's response
                National highways authority of India on the web site, fast tag facilities is not available (District name is not available
                Please organise rohad toll plaza management. Their behaviour is not good. They are taking so much time to collect toll. They not giving proper change currency. Toll plaza on rohtak Hisar road.
                District name is not available in Fast tag online My mob no._ [protected]
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                  M
                  Manu Mathew George
                  from Mysore, Karnataka
                  Apr 6, 2018
                  Resolved
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                  Resolved

                  Address: Hassan, Karnataka, 574240

                  The operative at Devihalli Hassan Tollway Limited extracted cash from me as toll telling fastag was not working, and amount got debited from my fastag account too leading to double charging me. Moreover, they are allowing non-fastag vehicles also in fastag lane, and not charging the prescribed penalty for non-fastag vehicles getting in fastag lane.
                  Apr 10, 2018
                  Complaint marked as Resolved 
                  Tollgate manager mailed and refunded the extra money charged promptly.
                  The main Toll Plaza at Badarpur Delhi- Faridabad border is highly mismanaged. It takes one & half time more time to pass through FASTAG lane in comparison to general category. lane. Two or three rows of car try to enter the entry gate at the same time causing jam at the entry point. I suggested them to place plastic blocks to streamline the cars to single row but they explained the shortage of blocks & they did not care. Thus the very purpose of having a fastag is defeated. There is insufficient man power to stop the entry of NON-tag cars. With number of fastag fitted cars increasing, the problem is compounded further. It is suggested to have two rows of fastag entry gates on both sides of Toll Plaza.

                  Hari Mohan Walia
                  Faridabad
                  Mob. No.[protected]
                  Sir...when the national highway road works is in progress, the service road and the main road conditions are very bad, should we pay the toll taxes in such conditions...?
                  I m specially talking about the condition of the national highway development o[censored]daipur to Ahmedabad via Himmatnagar...
                  Kindly respond as never get response on the land line number or toll free number...
                  The staff in the first toll from Hospet to Kustagi who let a non fast tag truck into the fast tag lane realised their mistake when the truck came to the scan point. In the mean time my vehicle with five trucks queued in the same lane. The staff impolite and asked us to go back just to take out the truck out from the lane. When we resisted they made us wait. All the persons stopped the vehicles in the other fast tag lane unless we are let move. This all took more than 15 minutes. And when asked about 3minutes rule, they were dum. I don't understand whether its fast tag or slow tag as the vehicles in the cash lane moved faster. The next we travel we I find it better to rip off the fast tag card...
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                    R
                    Ramayan Devi
                    from Mau Aimma, Uttar Pradesh
                    Apr 6, 2018
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                    Address: Gorakhpur, Uttar Pradesh

                    LOCATON :- Hata Buzurg, Tehsil :- Bansgaon, Distruct :- Gorakhpur, State :-Uttar Pradesh
                    LAND RECORD NUMBER :- 651
                    AREA OF LAND :-436sq. foot
                    AREA REQUIRED FOR FOURLANE CONSTRUCTION :- 12foot x2inch
                    TOTAL MY AREA :- 1/2 OF land record number 651
                    please take action on it
                    i think that you will consider it and take required actions
                    +7 photos
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                      N
                      Nagaraj 6255
                      from Madanapalle, Andhra Pradesh
                      Apr 6, 2018
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                      Address: 625562

                      Sir, under ss scheme, the laying of road is going on in the way between the village rengasamuthiram and renganathapurm in aundipatty taluk, theni district, tamilnadu state. The work must be temporarily suspended because due to village festival the village is heavily crowded and more vehicles are going for conveyance. The work also presents much hardship and trouble to us. Secondly the quality of laying road is not up to the standard. It is very poorly being carried out. Thirdly it is done hastily due to the unexpected crowd gathering for village festival. More importantly, inspire of our repeated requests the concerned authority turned deaf ear to us. Hence i kindly request you to take necessary steps and to pass appropriate order directing the concerned authority to suspend the work temporarily till the festival is over.
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                        D
                        Deeptisingh83
                        from Visakhapatnam, Andhra Pradesh
                        Apr 6, 2018
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                        Please find details pic, security guard did not allows us to pass through fasteg lane while he allowed some personal vehicle known to him. Even behaved rudely. It’s situated at nh-48 before belgaon. I believe all toll need to have some process to follow and if some one not following it’s need to be punish strictly. I am very much positive to get action on my complaint. Thanks
                        +2 photos
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                          S
                          subbavenkata
                          from Vijayawada, Andhra Pradesh
                          Apr 5, 2018
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                          Hi

                          I am traveling frequently from kamkole toll plaza most of the the times waiting time is
                          More than 10 minutes. On 04/04/2018 at 3.10 pm same repeated i went to l&t office to ask regarding long waiting time they told we have to wait otherwise send a complaint to nhai so please let me know the procedures and rules and please sort out the problem on this route.
                          Thankinh you
                          Regards
                          Subba reddy
                          [protected]@gr89.co. Uk
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                            M
                            Mayuri Di
                            from Surat, Gujarat
                            Apr 3, 2018
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                            Address: Rajkot, Gujarat, 360370
                            Website: Jetpur

                            Local tall complain not returns pay sleep. And highway tall time limit of my location of jetpur pithadiya tall and i every day paased to tall plaza. My mind every time confuse. Why tall plaza 10 rupees ricipt is not give me. What can i do solved this po problem. And i want to appropriate reason. To this happend. As a indian citizen solved my matter...
                            http://www.checkccnumber.in/idea-customer-care-number.html
                            Sir both sides Nh 17 from kodungallur to chavakkad is occupied by several businesses.driving is disturbed by several boards walking is disturbing business
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                              V
                              vishalnarula
                              from Chandigarh, Chandigarh
                              Apr 2, 2018
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                              Address: Barnala, Punjab, 148105

                              Dear all,
                              W wish to inform you that the the tolls between barnala to chandigarh was operational from last six months but still fast tag not in operation, no card payment, increase the trip price without intimation and lack o[censored]tilities on toll booths.
                              They force to pay in cash and not issuing the day pass. Please look into the matter because of every consumer pay more due to lack of services and they charged more for his benefit.

                              Regards
                              Toll plaza between rohtak and jajjhar having permanent failure of fasttag scanner.
                              Big harassment. No response.

                              All other toll plaza working for fasttag. Even staff is very un cordial, lazy and careless.
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                                V
                                Varshasharma
                                from Delhi, Delhi
                                Apr 2, 2018
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                                I was on khirki daulat toll and was stuck in jam from 30 min, thought my father was feeling serious chest pain and when i called on no. [protected] for helping and let the line free as per rule, person who was on other side talked very rude and said u get ambulance i[censored] need to be fast. I was shoked on his humanity and when i said i will complaint he said go ahead i don't care. Please choose right person for right post
                                Dear sir, we are passing by MPDRC Dewas & bhopal Toll tax, while paying tax they use abusive word and misbehaving against a lady.
                                Please kindly take an action against this, its not a first time.
                                I am pawan kumar rajawat. I am handicapped person. I want information about. Toll fee . 1कया दिव्यांगो के वाहन का टोल फीस लगती ह।या नही
                                Always fastag won't work here and the operator uses bad language if we question

                                It will take 1 hour cross the toll

                                Better name it as SLOWTAG

                                Shame on the authorities
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                                  kuttudurai
                                  from Madanapalle, Andhra Pradesh
                                  Apr 2, 2018
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                                  Address: Vellore, Tamil Nadu, 91

                                  Dear sir,
                                  I am a user of fast tag (Vehicle no. Tn 66 t 0076). I am using fast tag service since january 18.in this regard, i regret to inform you that during my journey from chennai to coimbatore on 30.03.18 at 23.07 hrs while crossing pallikonda toll plaza which is maintained by m/s. Krishnagiri walajahpet tollway ltd., i requested the staff and management of pallikonda toll plaza to allow my vehicle to pass toll gate by using fast tag device service. However, they didn't allow me to use fast tag device and insisted to pay cash. Despite they vulgarly scolded me in front of my customer and other travellers. This incident was most embarrassing. Because of this incident i have been forced to remove the fast tag device from my vehicle and lost confidence over using this digital device. This device instead of save time and give pleasure, gives insults. Therefore, i kindly request you to take stringent action against the management of pallikonda toll plaza and please inform me the further actions. Thanking you.
                                  +1 photos
                                  I'm a serving colonel in the army I was harrased at the toll plaza at kubbe village near neelon Ludhiana on duraha chamkorsahib road the toll plaza staff was not aware or pretended to be unaware of govt orders on the subject and harrased me for more than a hour
                                  My email is [protected]@gmail.com
                                  On ambala Chandigarh express way toll charged after 12 minutes wait. Forced to pay anyhow. Ticket number-[protected]
                                  Travelled from Vijayawada to Vishakapatmam on NH16 paid 440 rupees for 367kms, not an issue. But the roads not worthy to pay whooping 440rupees. When we are paying some amount it should be a minimum curtesy to provide better roads for what you’re getting.
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                                    Nisarg Pandya.
                                    from Mumbai, Maharashtra
                                    Apr 1, 2018
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                                    Address: Surat, Gujarat, 394230

                                    Dear sir/madam,

                                    One flyover bridge work is going on national highway no.8 near kim, surat, this work is going from last 8 months but still there is no any progress, public is getting so much herressed due to this work. Development should be always for comfort of people nor for herressment. At present our half hour is getting wasted due to this work, so i request you to complete the work as soon as possible or do some alternative arrangements so that public time should not be wasted due to the development.
                                    I reached on korai toll plaza fatehpur sikri agra up they all not passed my fasttag vehicle I ask them about that they all treat Bed behaviour, abuse, talk rootly behaviour & fight with me and my friends on korai toll plaza fatehpur sikri agra up and also not passed to fasttag vehicle UP80 DL 8044 this toll plaza never accept nhai fasttag rules.
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                                      Belowo
                                      from Dharmsala, Himachal Pradesh
                                      Apr 1, 2018
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                                      Address: 180002

                                      Sir due my job and present posting i have to cross ban toll daily to and fro and have to pay₹ 175/- per day. Is there any way of relief or so. Those who are daily commuters are facing financial burden which may kindly be looked after enabling the public to get some relief. An early redress shall be solicited. Further it takes more than 3 mts to pass the toll which could get quick if more passes are given to commuters and which also requires less human intervention with regard
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                                        LALLAN KUMAR Jha
                                        from Gaya, Bihar
                                        Apr 1, 2018
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                                        Address: Muzaffarpur, Bihar

                                        We are from beruwa in the parallel road of maithi tool plaza when we r coming to nh 57 the unauthorised tool plaza asked to submit tax. And there behaviour is very wrost... So kindly take action on this type of services... Because there is no tool plaza on side road before is there legal or unlegal. Kindly infrom. If legal then the worst behaviour with customers is right...
                                        Tick. No.[protected]:44:59 on dt 01/04/18
                                        +1 photos
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