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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 386

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Q
qasminisar
from Allahabad, Uttar Pradesh
Apr 25, 2018
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Waiting at the highways need to be formalized by passing a gr regarding the waiting period at keystone due to congestion and lack of efficiency from the toll official personals and mismanagement from the nhai of supporting toll contractor. We also want to know that when we contacted the personal at the toll plaza they told that they don't have any gr or notification regarding the waiting period of a vehicle which doesn't have to pay toll due to loss of time or excess waiting at toll plaza. Please give us feedback or provide the guidelines where this information can be collected.
I would like you to know that we had to wait 40 minutes in line to get to toll plaza.
As per NHAI direction that all vehicle having FASTAG must pass through a dedicated lane but on NH24 from Dasna to bareily no Toll plaza make a arrangement to pass the vehicle taged with FASTG. most of time RFID senser are not working they do manually.

A K SINGH
[protected]
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    A
    AmiteshS
    from Noida, Uttar Pradesh
    Apr 22, 2018
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    Address: 229001

    I was driving from lucknow to raebareli, on my car with my family, using highway nh30. Suddenly 3-4 cows jumped from the divider to road and start running. Car was hardly 2-3 meters away from them. And it is very difficult to put break at such situation, as some vehicle was coming behind my car as well. Why animals go to divider, because of plants. Can we not put barrier or increase height of dividers, so that animals never dare to cross roads at a sudden place. Usually it is fine to control speed when any cut is present.
    Apr 22, 2018
    Updated by AmiteshS
    My car got damages and we had to spend 3-4 hrs extra in the peak temperature time of the day. We travel from Lucknow <-> Raebareli, a lot. So please make it safer for future. Also this time i will pay for the damage. But I don't want to see any such next time.
    The contract of this toll plaza was already completed but still the collect money from people. And according to rules within 60km we should not have two toll plazas. But we have two toll plazas.
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      V
      VINOD KOCHHAR
      from Jaito, Punjab
      Apr 21, 2018
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      Address: Jaipur, Rajasthan, 302021
      Website: HDFC FASTTAG

      Dear sir,
      Recently i purchased a nexa car ignis registration number rj 14 zc 1202. I was given a fastag of hdfc bank number[protected]. The same was activated on 19 feb 2018 by the dealer and on the same day i charged my account with rs 500 with the help of my pnb credit card.
      I traveled to ajmer on 16 feb and i returned to jaipur on 17 feb 2018 when my card was not even activated.
      I received a message on 26 feb that my account has been debited as under
      1, on 16 feb 2018 at jaipur toll plaza (Manoharpura 9002) at 11.37 am rs 60
      2. On 16 feb 2018 at gegal toll plaza 6001 at 12.49 pm rs 265
      3, on 17 feb 2018 at kishangarh plaza 8002 at 3.15 pm rs 35
      4. On 17 feb 2018 at jaipur manoharpura 9002 toll plaza at 4.25 pm rs 340
      It is not understood as to when the card was not activated how toll tax was debited?
      When the card was credited with rs 500 then how rs 700 have been deducted?
      You are requested to please refund the entire amount at the earliest.
      Dear Customer,

      Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance

      -Manoj
      HDFC Bank Customer Assistance
      The kumhari toll sims ileagle on durg raipur haighway. the devider in the durg - raipur highway is made by gamlas put at distance, making passage for cow, dog, choildren, humane-no barrikating- daily accidents taking place
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        S
        Sam5488
        from Mumbai, Maharashtra
        Apr 19, 2018
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        Address: 600041
        Website: Fastag

        After lot of chasing and struggle i got hands on fastag from hdfc and was very happy to use it to save time plus wanted to be part of something new which nhai is implementing, my happines was shortlived when i figured out i still had to wait and waste time at these two toll plazas 1) paranur (Both to and fro) 2) athur (Both to and fro) 3) vikravandi (Both to and fro) 4) senguruchi (Both to and fro) 5) thirumandurai (Both to and fro) 6) samayapuram (Both to and fro) 6) boothakudi (Both to and fro) 7) chitampatti (Both to and fro) 8) eliyarpathi (Both to and fro)... Yes the fastag lanes are not working and at fastag lane was blocked by some load truck supposedly belonging to your project work, truck took 2 to 3 minutes to move and give way! Truck driver was having a chat with toll booth operator while truck blocking the the lane at exit, then manual detection of fastag was done and i was let thru! Please look into this and help us in having smooth flow thru fastag lanes.
        This is my third complaint against fastag lanes and still no response on this toll plazas as i am frequent traveller i notice no difference while travelling many times.
        If you are unable to sort it out please dont ask to buy fastag and also refund the amount we have paid initially.

        Thanking you.
        The Dappar toll on chandigarh-Ambala highway is filled with non fast tag users on fast tag lane. The staff there is least bothered about fast tag and charging cash in the fast tag lane too.
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          W
          wineetjain
          from Panipat, Haryana
          Apr 19, 2018
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          Dear sir

          I want to bring to your notice, that the subject toll is not managing fastag lane properly.

          They have 2 taglanes.
          One is separated with rope, on which they didn't allow entry, saying this is vip lane.
          Which he kept opening selectively for all normal vehicles without any passes.
          Some even without fastag and they were collecting cash payment at the booth.
          Second fast tag lane on which he directed us is open to all even for vehicles without fastag. So a lot of waiting time in that lane.
          I have pictures of all the events in both lanes.
          Why this vip lane? Has nhai allowed them a vip lane?
          If vip lane has to be kept, then other fastag lane should also be only fastag vehicle.
          What's the fun if they don't control the second fastag lane, only for stickered vehicles.
          Nobody is bothered about the customers here.
          I even spoke to the manager here mr. Sumit, but he is simply giving excuses.
          Please look in to the matter and set the things right at this toll booth.
          Hello Sir / Madam,

          I am a frequent traveler via tharamani Mgr Salai to perungudi.

          I would like to escalate this matter, The Road MGR salai got damaged heavily near Sp infocity (U Turn) till RMZ IT Park due to some works done by the officials.

          But it still not fixed.

          Kindly look at this issue.
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            P
            pnath
            from Kolkata, West Bengal
            Apr 18, 2018
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            Address: Kolkata, West Bengal, 700011

            I travel daily basis through bally toll plaza but when i returned back from dankuni to dum dum, i watch everyday there was huge traffic jam due to unauthorised truck parking near toll plaza in the evening... It takes too much time not only for me but also for every small vehicle passengers, aged persons etic. No one take any action against such offended vehicles... Toll plaza company doing nothing to run smoothly... Please take some action... So that a healthy faster travelling can be arranged.
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              M
              mpswami
              from Jaipur, Rajasthan
              Apr 18, 2018
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              Address: New Delhi, Delhi

              At toll plaza akhepura code 166001 of nhai on nh 52 i was travelling from sikar to jaipur on 16 april 2018at 10:46:41 pm by my personel car, my car has fast tag issued from hdfc. At toll plaza no message was received by me even after deducting rupees 55 from my fast tag accout and the person at plaza also collected rupees55 in cash from me by receipt no386131. I received the message at 11:17pm then i came to know about double toll fee collection. When i checked receipt i found vehicle no is also printed wrong vehicle no. Of five digit 65252 printed. My hdfc wallet id is [protected]. Please refund rupees55 to me and take action against tc id c010 of third shift at toll plaza akhepura.
              Amount deducted in fastag account and they also collected cash by me for one entry to tao 55+25 for local entry And no correct help line or contact persons number on receipt... i tried help number which is on receipt but that goes to zansi city
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                B
                bchenthilkumar
                from Chennai, Tamil Nadu
                Apr 22, 2018
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                Dear Sir.Madam

                NH716 Padi Flyover Road Crossing(TVS to Villivakkam under the bridge) is difficult under the bridge, as there is no over bridge or zebra crossing people need to run and motorists acceralate more faster seeing people trying to croos. Please do the needful

                No zebra crossing, no foot bridge, no option to cross the road other than running infront of the vehicle which is speeding as they want go before someone crosses.

                Regards
                Chenthil
                Chennai
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                  Pereddy Ramesh Reddy
                  from Hyderabad, Telangana
                  Apr 18, 2018
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                  In raikal tollplaza, they are allowing non-fastag vehicles also in fastag lane, due to this for passing fastag vechciles are getting delayed. I observed this several times. Where as sakapur toll plaza is maintained very well as they are allowing only fasttag vehicles in fasttag lane.

                  Please take neceesary steps at raikal tollplaza and also pullur tollplaza on same highway to maintain the fasttag lanes for only fasttag vehicles which will help for saving the resources and time.
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                    D
                    Devla
                    from Panaji, Goa
                    Apr 17, 2018
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                    National highways and other state highways.
                    In most accident cases are happening in night time due to colloide on stopping vehicles.
                    This can be avoided fully,
                    Every where in the world all big roads or highways or small roads are illuminated very brightly due to that the following things are avoided fully.
                    1) due to illumination on full road the head light of vehicle, s intensity is reduced, due to that driver didn't get disturbed due to the light of other opposite vehicle.
                    2) due to illumination on full road driver can see the road very clearly so no collide on stopping vehicle,
                    These are the main advantages of providing street lights on all roads
                    And i request national highways authorities can take lead in this.
                    I hope express action will be taken on this
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                      B
                      bhaskar samineni
                      from Guntur, Andhra Pradesh
                      Apr 16, 2018
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                      Address: 530048

                      This is about a daylight, unwarranted and certainly an avoidable accident on our national highway.

                      While travelling from vizag to rajahmundry on 7th march 2018 in our ford figo car, we ended up colliding with another car in front o[censored]s, which stalled suddenly after noticing an un-sanctioned speedbreakers at gandepalli village on nh-16, andhrapradesh.

                      There were no traffic signs or markers indicating the presense of any speed breakers in that section of the highway.

                      As a result of this collision, entire front portion of our car got totally damaged, rendering our car useless. We both miracally escaped with minor injuries because of ford's special design of crumple zone in engine bay and bonnet of our car figo. Also, wearing seat belt was another contributing factor to our safety.

                      We left the car in ford workshop for repairs and also applied for our insurance which is being attended to.

                      Now we request you to arrange for reimbursement of the additional charges that are not covered through insurance - as it pretty obvious that the accident was caused due to negligence from the national highway department by allowing those speed breakers to exist in that particular section and also not having right set of markers or traffic sign boards indicating the presense of the same.

                      Please acknowledge the receipt of this mail and also keep us updated with the details & progress of any actions being taken up in response to this email.
                      Dear sir /madam, at nannur toll plaza 319+200 to 356+800 on
                      On nh 40, they are collecting fees every time for multiple journeys, even though we had return journey ticket for two way for 24 hrs
                      And even road is also not yet complete totally
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                        M
                        Madhu Devineni
                        from Nandigama, Andhra Pradesh
                        Apr 16, 2018
                        Resolved
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                        Resolved

                        Address: New Delhi, Delhi
                        Website: www.nhai.org

                        Paid rs.1200 on 24th march ‘18 by neft, through my hdfc bank a/c and submitted all documents.
                        Subsequently rc copy mailed separately on 5th april ‘18, on receipt of mail.
                        Confirmation mail received acknowledging and informed that all is in order.
                        Nothing happened since then.
                        Their phone is not reachable, always busy. I tried to register my complaint on their site. First it mentions ‘incorrect code’ then ‘mail could not be sent’. Every single attempt has resulted this way, hence reaching out to you. I travel on that road still paying cash at the toll gates!!
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Dear customer,

                        Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

                        -Manoj
                        HDFC Bank Customer Assistance
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                          Raman Vajpaye
                          from Dehra Dun, Uttarakhand
                          Apr 16, 2018
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                          Address: Kapurthala, Punjab, 144402

                          One bunnane toll plaza near garh mukt eshwar on highway nh9. Up.. Me and my father in ambulance come from phagwara punjab.. I surprise to se there r no different or que for ambulance and no toll plaza employee to attention or reaction to clear the way of ambulance.. I lost 20 minutes on toll plaza... Any have any system for it...
                          Dr. Raman vajpaye. Phagwara
                          Mobile [protected]
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                            Uday Sheju
                            from Kannauj, Uttar Pradesh
                            Apr 15, 2018
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                            Address: 344701

                            Yesterday i was going to shiv, on neembasar tol, i demanded return ticket, he refused, with plea that there is no traffic on this road, hence they are not issuing return ticket, he mis behavior with me, when i told him that i shall complaint against him then he gave me return ticket.

                            Uday sheju kamla nehru nagar, jodhpur
                            Raj. Mobile no. [protected]
                            +1 photos
                            Apr 15, 2018
                            Updated by Uday Sheju
                            Pl take necessary action.
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                              Karmvir Saini
                              from Thanesar, Haryana
                              Apr 15, 2018
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                              Address: Karnal, Haryana, 132117

                              Sir, i am bank manager in a psu bank. We have a car loan default in our branch. We have tried to track the vehicle, but not track it. We need nhai help that can you inform us, if that vehicle 'toyota etios car' registration no. Is hr06ad6642. I can submit an official letter to your deptt if there is a possibility to track the vehicle at any of the toll. Waiting for your earliest response. Regards
                              Branch manager
                              Allahabad bank nilokheri
                              Haryana
                              This is happening in all the toll gate between Hassan Karnataka to Bangalore Karnataka. Around 5 toll allow all the vehicle into fastag lane.

                              What is the use of fastag lane then?
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                                Pankaj Garg 639
                                from Ambala, Haryana
                                Apr 13, 2018
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                                Address: Panipat, Haryana

                                This is to bring to your kind notice that the officials at panipat toll plaza are not following supreme court rules of exemption of toll in case the delay is of more than 3 minutes.
                                We reached the toll plaza queue at 3 : 02 p. M. On 13/4/2018 and had to wait for our turn till 3 : 09. On asking for exemption of toll, the officials misbehaved and forced us to pay the toll on behalf of a old letter (Copy of which has been attached). You are requested to go through the video clip of this incident to know about the harassment we had to face. Our vehicle no. Is hr 54 4026 (White swift desire).
                                We request you to look into this matter urgently and take necessary actions against them
                                +4 photos
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                                  Bala Svéñ
                                  from Pakala, Andhra Pradesh
                                  Apr 12, 2018
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                                  Address: Nellore, Andhra Pradesh, 524322

                                  My college entrance is just beside the nh65, but the vehicles travel high-speed
                                  No speed restrictions are there
                                  I want some speed restrictions
                                  At my college entrance
                                  Please don't kill students
                                  My college is andhra engineering college
                                  Near nellorepalem nh65,
                                  Please help us
                                  Recently i am crossing left to right as to enter my college
                                  I checked back
                                  And turn on indicator
                                  But a vehicle suddenly came
                                  Fraction of seconds
                                  It missed to hit me
                                  The dangerous area have
                                  A up slope
                                  And turn
                                  Please issue some security signs
                                  At the area
                                  I request the authorities
                                  Apr 12, 2018
                                  Updated by Bala Svéñ
                                  Sorry problem is at NH67
                                  Typing mistake
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                                    Kali9998
                                    from Kaithal, Haryana
                                    Apr 12, 2018
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                                    Address: 151001

                                    Sir, i am punjab civil services officer moving on an official assignment from bathinda to nct of delhi using a hired by tender vehicle of state government. I produced all relevant documents before them for my valid exemption but toll staff denied and i habe been charged the toll amount. Please issue required instructions or any clarification if i am misinterpreted the official assignment.. Regards [protected]
                                    +1 photos
                                    Apr 12, 2018
                                    Updated by Kali9998
                                    Unathorised toll collection byvtoll plaza staff from state govt officers
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                                      Balaji Ghuge
                                      from Indore, Madhya Pradesh
                                      Apr 11, 2018
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                                      Address: Hingoli, Maharashtra, 431513

                                      वरील विषयास अनुसरून आपणास तक्रार अर्ज करण्यात येतो कि हिंगोली ते कनेरगाव नाका महामार्गावर सध्या काम चालू आहे. परंतु त्या कामामध्ये मुरूम वापरण्या ऐवजी मोठ मोठाले दगड त्या ठिकाणी वापरण्यात येत आहेत. आणि त्या मुळे त्या महामार्गावर अनेक अपघात होत आहेत. भविष्यात कोणतीही मोठी हानी त्या ठिकाणी होऊ शकते .
                                      त्या मुळे सदर गुतेदारावर त्वरित कारवाई करून ते काम बंद करण्यात यावे हि विनंती.
                                      आज पर्यंत जे काम झाले आहे ते त्वरित सुधारित करण्यात यावे. जर हे काम ८ दिवसाच्या आत सुधारित केले नाही तर आंदोलन करण्यात येईल.

                                      आपला

                                      बालाजी घुगे
                                      +4 photos
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                                        K
                                        Krishan _1094
                                        from Patiala, Punjab
                                        Apr 9, 2018
                                        Aug 8, 2023
                                        This thread was updated on Aug 8, 2023
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                                        Address: Gurgaon, Haryana, 121002

                                        Hi,

                                        I would like to inform you that toll people are goons at gurgaon - faridabad toll tax, i visited today around 4:50 pm and person who was sitting at toll was talking so rudely without any reasons and it seems like he just wanted to provoke me so that they can do anything they want, my vehicle number is hr51az 8230 and on 9 th april around 04:45 pm i was at toll and person was talking so rudely.

                                        Request you to please take the required action.

                                        Thanks
                                        Krishan
                                        [protected]
                                        Sir,
                                        We are living Gamon Colony, Durgapur -713203, since birth, but Highway Authority does consider us as human beings and so they enclose in front of bus stop and compel us to walk much more, whatever our physical situation may be ! Moreover trucks and vehicles used to stand near the stop and make us more trouble. Please take steps.
                                        Faridabad gurgaon toll road is very risky in nights especially in rainy season because there are no lights on this road . We have been paying toll charges for many years now, still we are not getting basic necessities. We are tax paying citizens and we don't have basic necessities. Shameful
                                        The Faridabad Gurgaon toll plaza operators are complete goons. Due to a conflict between the state government, central government and the toll plaza operators, the toll operators accepts only cash and UPI payments. There's no ETC Fast Tag implementation yet since many years, and the Government is least concerned about implementing the FastTag system at this toll. The toll operators, as a result of this, are charging double toll charges from many cars even though they are in the correct lane and already have a valid toll receipt or even doesn't keep cash money/change that needs to be returned back to the commuters when they pay, say for example, Rs 500 or Rs 2000 for the toll charges of just Rs 45. So, all commuters have to keep exact toll amount which is impossible to pay every day. The toll operators are rude, arrogant and are always in fighting mode. Even VIPs or Ministers don't pay toll tax and sometimes fight with the toll operators. There's no manager, supervisor or even a a concerned person who is available to resolve our problems. Since this toll plaza is is over a state highway, so nobody is responsible for taking care of this toll plaza, and even police are not present. NHAI should take immediate stringent action against this toll operators or should shut down this toll both.
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