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National Highways Authority of India [NHAI] Complaints & Reviews

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National Highways Authority of India [NHAI] reviews & complaints page 390

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M
M V Kotwal
from Nashik, Maharashtra
Feb 12, 2018
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Address: Pune, Maharashtra, 411005

Yesterday, 11th feb 2018, when travelling from kalyan to pune, at the khalapur toll booth i found that the etc designated lines were as usual occupied by many trucks and other vehicles not having the etc tag. When i joined the other lane, i was told that the etc tag reader was not functioning in that lane and that i would have to pay in cash. I did that reluctantly and got a receipt for the payment of rs 230/-. At the next toll booth at talegaon, i used the non-etc lane. However i was surprised to receive a sms that rs 138/- had been debited from my account for the journey! Can you please check and get my money refunded? Also, please ensure that travelers are not double-charged in this manner.

Cash receipt (For payment of rs 230/-) : no: 2072243 dt 11 feb 2018
At 17:25:19. Trans. No: [protected]
Khalapur toll plaza, lane: e05, collector: 019729.

Sms from icici bank at 18:21 showing debit to etc account no: 20474239, icici. Vehicle no: mh43-al-3205, talegaon toll plaza, at 18:11:37
Not showing vehicle number on toll receipt
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    Nimit Sharma
    from Batala, Punjab
    Feb 11, 2018
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    Address: Gurdaspur, Punjab, 143521

    I am citizen of gurdaspur, punjab. I was travelling on pathanot to amritsar highway (Nh 54). There are 2 toll plazas. I was travelling with my wife. There was no empty lane in fast tag lane. So employees of nhai stopped me and ask me to go to other lane as their fast tag lane was not functioning well. They even argue with me in front of my wife. They often call fast tag as fraud.
    So i request you to take necessary actions against those two toll plaza and inform me about the procedure taken. I hope that you will take actions
    Thanking you.
    Ideal citizen of india
    The toll tax of return claimed under pressure 110 instead of 70 rs.

    Complaints ignored.

    disrespect of fast tag vehicle owners. - Comment #3002805 - Image #0
    Travelling from Burdwan to Kolkata, in PALSIT toll plaza on NH2, the computer is not working & we are waited there more then 10 min & also toll employees are very bad in behaviour, according to NH rules if waited more then 3 min the toll tax is free so why they charging us.
    Still people are waiting there .
    Bhojpur to chatabar NH 49 Road work
    We villagers saw the poor work of
    Drane work in bhojpur chowk
    Company also Use TMT bar which company is 'sakti tmt' bar is low grade rod
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      Very1208
      from Hoshiarpur, Punjab
      Feb 11, 2018
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      Respected sir
      Here i want to inform you building installed at nhai property on nh205 from last few years. Near ghanauli, vill-singhpura which may lead any mishappening. According to nhai officials building cannot be installed at nhai property. So kindly give the attention on this issue. And remove the building from the nhai property. Here i am attaching some pictures of the building. Which is installed on the nhai property.
      +1 photos
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        Parm Singh
        from Adampur, Punjab
        Feb 11, 2018
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        Me and my family were travelling to jalandher and at ladowal toll plaza we went in the fastag lane as we use fasttag for faster experience but what we see was astonishing because all the vehicles without without fastag were also in the same lane. So whats the use o[censored]sing the fastag. We compalint to the manger butbhe saiad that he cannot do anything. For more info [protected] is my contact number.
        Feb 04, 2018
        Rinkulathwal's response
        [protected] mera ye no. Hai sir
        Hello sir maine toll tax per line meh 7 min. Tak wait kiya toh maine tym dikhaya toh toll tax per jo person tha usne mna kr diya or charge kaat lia toll tax sapla or bahdurgarh wala toll tax tha mere pass uska video bhi hai toh sir please requsted to you my payment refund kro
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          S
          sathish kumar shankaran
          from Chennai, Tamil Nadu
          Feb 10, 2018
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          Hello,

          Private parties who handle the toll plaza, have made a illegal rule to not accept any currency, which was marked or scribbled in it.

          We travelled from trichy to chennai on nh-45. When we crossed samayapuram toll plaza in tiruchi, we gave a 500 rupee note for the toll ticket, we were advised that hdfc and karur-vhysa banks have advised the employees of this toll plaza not to accept any notes which are scribbled or written over.

          My father is a retired indian overseas bank employee, who got shocked to hear it. Rbi never gave a mandate to any banks that they should not collect any currency notes which were scribbled or written over it. If its a policy, then why this was not written on a notice board on the toll gate.

          To make matter worse, when we called the toll plaza manager mr. Henry william, he verbally abused us, stating to take the note back to the bank which issued it in first place and get it changed and he insisted this is a rule mandated by the bank.

          The very next toll plaza, accepted the note without any issues and hiccups.

          How does rules on one toll plaza not followed in other toll gates. When was this mandated by the rbi or nhai to follow this rule only in samayapuram toll gate. Who gave the authority for this toll plaza to make a rule by themselves.

          When people who have the knowledge of the currency notes and who has worked in a national bank for a long time is forced to accept this illegal rule, can't imagine how they will treat people who has no knowledge about indian currencies.

          Samayapuram toll plaza acts like mafia gang, who think they are above the law and no one can challenge them on following their illegal rules.
          I come to understand that there is an exemption that there need not collect toll fee if the journey is within 12 hours and a free slip to be given quoting the time of crossing the plaza. Please clarify.
          Subramanian, consumer activist,
          madurai.
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            D
            Docpatiala
            from Ambala, Haryana
            Feb 9, 2018
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            Address: 147001

            Sir
            I have a fastag on my vehicle right now i crossed toll barrier near manoharpur while going from delhi to jaipur. The lane marked fastag has many cash paying non fastag vehicles and a portable machine is being used on wotever vehicle like me has fastag attached

            This is for your information and necessary action

            Dr sanjeev gupta
            Vehicle number pb11bb0357
            11:00 am
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              M
              Mudit14D/C
              from Bathinda, Punjab
              Feb 8, 2018
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              I was going to Delhi from Jaipur via NH-8. This was the first toll where I had to wait for 14 minuets exactly which is over 3 minutes. As per the rule I can pass without paying any toll. I passed through lane no 1 on date 8 feb 2018 at 16:39. TRN ID: [protected] Veh Type Car.User Id :RAJE1380. They are saying in reply that there is no rule as such and if there is it is not applied on NH-8. Even after talking with the customer care they are also telling us the same. Kindly look into the matter.
              +1 photos
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                R
                Roman Kilo
                from Udaipur, Rajasthan
                Feb 7, 2018
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                Address: Jhunjhunu, Rajasthan, 333025

                Dear sir/madam
                I am an army officer and moving on posting to my new duty station. My house luggage is being shifted in a truck from agartala to naseerabad in truck.. At some places the truck is being charged toll inspite of showing the letter that it's household items of self moving to new duty station. What should i do to prevent this payment of toll
                Thanks
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                  Vandan Gupta
                  from Ahmedabad, Gujarat
                  Feb 7, 2018
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                  Address: Panipat, Haryana, 132103

                  Sir I was travelling from Jaipur to Delhi and there is a toll plaza named Manoharpura Plaza. On that toll there was a traffic jam of more than 1.5km and we had to wait for 28 minutes on that toll. When we reached the counter the fare was Rs.60 and we refused to give it because according to toll rules if are waiting for more than 3 minutes then we have not to pay the fare. This is a consumer right but the voilated us by showing a form. We said them to give a written copy of rules with signature. They denied to give it. At last we were forced to pay the toll. I want that the NAHI should take a strict step against this. I am a citizen of Panipat, Haryana. This is my phone number -[protected]
                  +1 photos
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                    vincy daniel pinto
                    Feb 7, 2018
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                    Address: 574231

                    Sir
                    The toll collected at brahmara kootlu is totally illegal.
                    1. There is no service road on both the sides
                    2. There is no toilets / water facility at toll gate
                    3. The distance between next toll gate surthkal is less than 40 kms where as nhai guidelines distance is 60 kms.
                    4. The quality of the road near to the toll or around 2-3 km distance is very bad
                    5. The road work just 300 meter away from the toll gate is incomplete and it is single road with deep turn diversion.
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                      S
                      sandeep86sandhu
                      from Pune, Maharashtra
                      Feb 4, 2018
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                      I recently traveled goa and have noticed that toll both staff not serious about vehicle registration number and they put any random number. We were group of 10 people in 3 different cars. And one reciept out of three cars on same toll had different/randon number. The registration number of the car on toll receipt was not for any of the cars we were travelling with. When i asked the faculty sitting on toll both he said sir its fine and is just a formality. When i asked him to correct the recipt he refused. This way they can misuse the purpose of toll gates.

                      2nd thing he refused to accept the card payment, whe i told him i dont have full cash and stressed on paying only by card he made me and other people wait for atleast 5 minutes as if i did sone crime on requesting card payment.
                      +1 photos
                      Jan 09, 2020
                      Updated by sandeep86sandhu
                      No one responded, no one resolved. Hope FastTag will fix it. Fingers crossed.
                      நாங்கள் வேனில் சென்னை சென்ற போது எல்லா இடங்களிலும் வேனின் கட்டணத்தை வாங்கினார் மதுரை கப்பலூர் சுங்ககட்டணம் அதிகமாக வசூல் செய்கின்றனர் தகுந்த நடவடிக்கை எடுக்க வேண்டும்
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                        K
                        karksh
                        from Ajmer, Rajasthan
                        Feb 3, 2018
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                        Address: Jaipur, Rajasthan, 302021

                        If the traffic jam is resolved on highway then it may reduce atleast rs. 63 crores annualy.
                        How:
                        Average vehicled per day crossing highway = 10000
                        Average 30 minu. Stop on 3 tolls = 300000

                        Average fuel consumption -
                        Jpr to ggn time 4 hours i. E. 240 mintes
                        Average per minute expenses @ 1500 6.25

                        Daily fuel wastage = rs1875000
                        Total in a year = rs. 684, 375, 000

                        Extra manpower / toll 1080000

                        Saving to nation 683, 295, 000

                        Conclusion:
                        3 manpower at each toll (1 in each shift) will save more than 63 cr annually. Time cost of people is not considered.
                        Pls do something - which is under your control
                        Dear Team,

                        There are no highways lights between Redhills (TamilNadu) to Thatchur Kootroad (TamilNadu) which is very compllicate to travel on the road to the commuters. Kindly place the light on the way.

                        Thanks & Regards,
                        S.Shankar
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                          S
                          Sarthak19
                          from Delhi, Delhi
                          Feb 3, 2018
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                          This is to bring into your notice the cheating and fraud which we faced on nh-2 srinagar toll plaza on 30th january 2018 and 7th january 2018.

                          We travelled on 30th january 2018 through nh-2 srinagar toll plaza and were told that the fastag lane was not working. Due to this we paid rs 145 for multiple journey token of which is attached with the mail.

                          But to our utter shock, rs 95. Was automatically debited from our fastag account.

                          During our return, when we confronted the officials for the same, they refused to refund the amount and as usual were very rude.

                          This has become a routine of these toll plaza officials to cheat with people and has increased more due to advent of fastag lanes as they project them non working and collect twice from the customer.

                          Hence we request you to kindly take action so that this can be stopped and at the same time reimburse us the necessary refund.
                          +3 photos
                          Srinagar toll plaza on NH2 are cheaters. They have asked us that our fastag is showing low balance and they charged double toll plaza from us i.e 220 for single trip.
                          But later when I checked my fastag account then it showed that the amount of rupees 110 was paid from the fastag account.
                          Interestingly the amount from fastag was paid at 12.42 am on 02/07/2021 but even after the payment they have forced us to pay 220 for the same and misbehaved with us. I was travelling with family for varindavanband it was late hours and said persons were very rude and quarrelsome so I have paid the amount to them.
                          As a proof the receipt issued by them and msg from my fastag account is attached.
                          I have heard that this a routine practice on this road.
                          Very shameful for them who loot the pilgrims and very shameful for government also that no action is taken against them.
                          I request a strict action against them as they have knowingly charged the double amount after deduction of same from my fastag.

                          nh-2 srinagar toll plaza illegal collection - Comment #3854272 - Image #0
                          nh-2 srinagar toll plaza illegal collection - Comment #3854272 - Image #1
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                            suhasasodekar
                            from Pune, Maharashtra
                            Feb 3, 2018
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                            Address: 411019

                            Can you have provide information against information act as when i had single ticket and it is applicable for 12 hrs to return? Please confirm with proper govt. Act rules.

                            I had waiting more that 3 min in toll plaza queue in this case it is applicable for free from toll changes? Please confirm with proper govt. Act rules.

                            My contact number [protected]
                            [protected]@rediffmail.com

                            Suhas asodekar
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                              Varadarajan Ramasamy
                              from Tiruchengode, Tamil Nadu
                              Feb 3, 2018
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                              Address: 637401

                              Sir, iam directed to complaint that, the two highmast lights installed in nh44-at andagalurgate is not burning properly (All the bulbs are not burning, only few are burning) for the past three months. Please rectify for the welfare of the public in view of facilitating traffic and preventing offences. The passengers are suffering in low light fearing about theft.
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                                saurav1905
                                from Delhi, Delhi
                                Feb 2, 2018
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                                Address: Gurgaon, Haryana

                                Hello,

                                I would really request for an immediate intervention on the congestion which builds up on nh 8 near the toll collection point every evening. I feel these toll collectors are responsible for creating this chaos. I don’t know why no one interfere. So much of country’s resources are getting wasted and no authority is bothered - fuel, manpower and others. Can i, as a citizen of india, request someone to help resolve the problem. Thanking you anticipation.

                                Regards
                                Saurav sanyal
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                                  satpalsavita
                                  from Jaipur, Rajasthan
                                  Feb 2, 2018
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                                  Address: Alwar, Rajasthan

                                  Toll plaza at nh 8 neemrana shahjahpur taking approx 10 minutes daily. I came from my company in afternoon and evening, both the time toll plaza have long lines of vehicles. They don't respond, they also haven't any system to reduce time.
                                  This is a daily repeated process.
                                  Please do the needful.
                                  Please let me know the maximum time at any toll plaza.
                                  Thanks,
                                  Sataypal singh [protected]
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                                    Poorneswar Gupta
                                    from Chennai, Tamil Nadu
                                    Feb 2, 2018
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                                    While travelling from chennai to thirupathi via tiruvallur to tiruttani while passing they have accepted the fastag and in the same toll while returning they are not allowing in the fastag line

                                    @renigunta another toll plaza they totally refuse to allow our vehicle in the fastag line

                                    Please look in to the above incident and take necessary action against them
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                                      E
                                      edwindanny
                                      Feb 1, 2018
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                                      I was traveling in through Etturvattam Toll plaza on 15/01/2018.

                                      The road was having gutters. Two time i made a sudden break at the speed of 80Km, Thank god, there was no vehicle behind me, which could lead to a magor accident.

                                      We are paying Toll for a peace of mind drive. But i felt opposite while driving through this tool. The car was Bumping frequently.

                                      Due to heave vehicle like trucks left tire marks and that part is lower. The center part is higher. ( I am not sure how to explain this)

                                      I can see poor patch works as well which also giving a lot of shake to the vehicle.
                                      +1 photos
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                                        Pradeep Vetal
                                        from Aurangabad, Maharashtra
                                        Jan 31, 2018
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                                        Address: Sangli, Maharashtra, 416310

                                        While traveling from kolhapur to mumbai in all toll plazas except kini and tasawade in all other plazas unauthorized vehicles enter the fast tag lane. The toll manager doesn't care for this and much more time is spent instead. It's not a fast tag but a slow tag infact. This is wastage of time as we have purchased the fast tag to save time and money. Also it is not ok in digital india programme.
                                        On 29 Jan 2018 03:01, "ANNA MUNNA" wrote: [protected]@nic.in
                                        ANNA MUNNA sb.[protected]@gmail.com
                                        [protected]@nic.in
                                        [protected]@nic.in
                                        [protected]@nic.in
                                        [protected]@ymail.com
                                        [protected]@yahoo.co.in
                                        cr.[protected]@nic.in
                                        sho.[protected]@delhipolice.gov.in
                                        acp.[protected]@delhipolice.gov.in
                                        Amulya Patnaik cp.[protected]@delhipolice.gov.in
                                        [protected]@nic.in
                                        >
                                        > शिकायत विरुद्ध भारतीय करेंसी को ना चलाने की जबरदस्ती करने वाले वह आतंकवादी संगठन के सदस्य वह गंभीर अपराध आदि अपराधिक मामलों में शामिल अपराधियों के खिलाफ FIR दर्ज करने हेतु विनम्र आदर सम्मान सहित निवेदन
                                        > शिकायत विरुद्ध
                                        > मोहम्मद फारुख पुत्र मुनाजिर अली मोहम्मद याकूब पुत्र फारुख फरीद तोतला शहाबुद्दीन पुत्र कल्लू वह  परिवार साबिर पुत्र गजनफर अली वे पत्नी साबिर का परिवार जावेद मोहम्मद जुनेद पुत्र हकीमुल्ला मोहसिन पुत्र  हकीमुल्ला सलीम वीडियो गेम वाला पर चुनिया व पत्नी  दिल्ली वाली परचूनया शाहिद केंची वाला   शाहिद ड्राइवर आर्म्स   लाइसेंस प्राप्त उपरोक्त सभी गंभीर अपराधी गली नंबर 13 चौहान बांगर थाना जफराबाद के हैं उपरोक्त सिद्धांतिक आतंकवादियों का सरगना सईद अहमद पुत्र अब्दुल लतीफ इमाम इस्लामिया मस्जिद व इस्लामिया मस्जिद कमेटी  ब्रहमपुरी गली नंबर 15 16 सदर बिलाल मस्जिद मटके वाली गली चौहान बांगर कमेटी व कमेटी  के  संगठित सदस्य रहीस हाफिज मुबीन   आदि वह थाना जाफराबाद की कुछ पुलिस वालों  व s e m सीलमपुर कोर्ट राशिद अली राशिद पुलिस वाला शहाबुद्दीन का जानकार आदि  की मिलीभगत की घिनौनी साजिश के तहत गंभीर अपराधों पर FIR दर्ज करने हेतु निवेदन
                                        >              &n... धन्यवाद
                                        > सेवा में श्रीमान सविनय निवेदन इस प्रकार है कि उपरोक्त गंभीर अपराधियों के खिलाफ फुलप्रूफ सबूतों सहित कई शिकायत उस्मानपुर थाना वह जाफराबाद थाना में लोकल नेशनल इंटरनेशनल सिद्धांतिक आतंकवादियों के खिलाफ दर्ज हैं मगर कोई कार्रवाई इनके खिलाफ अभी तक नहीं हुई है उल्टा मुझे ही बगैर सबूत के सिर्फ झूठे साईनों की शिकायत की बिना पर मुझे जेल भेज चुके हैं इनके पास मेरे खिलाफ कोई सबूत नहीं है और मेरे पास इनके खिलाफ हर बात का सबूत है जो मैं लिख रहा हूं ओर सबूतों की सीडी 💿 उपरोक्त थाना प्रभारी आदी अधिकारीगण को दे चुका हूं  ओर अब सबसे बड़ा सुबूत उपरोक्त सिद्धांतिक आतंकवादियों का देश द्रोही होने का यह हे की भारतीय करेंसी को ना चलाने की जबरदस्ती करने की भी गतिविधियां चरम सीमा पर है इनकी जिसमे जावेद मोहम्मद जुनेद तोतला फरीद शाहिद ड्राइवर आर्म्स लाइसेंस प्राप्त व शाहिद केंची वाला  आदि हर दुकानदार आदि   🏪 के हिमायती होजाते हैं भारतीय करेंसी को ना चलाने की जबरदस्ती करने के उद्देश्य से ओर शाहिद ड्राइवर तो अपने हथियार 🔫 से ठोकने की निवेदक को जानसे मारने की धमकी ऐसे देता है की मुझे कानून की जरूरत नही मैं तो ऐसे ही किसी को भी ठोक दूं जानसे मारदूं अपने हथियार से तुझे भी जिसमे बिना लाइसेंस के भी शहाबुद्दीन के परिवार मे प्लांट किया गया रिवाल्वर  सईद अहमद हाफिज मुबीन आदि की शह पर मुझे जानसे मारने के लिए वोह तो अल्लाह का शुक यह हुआ कि रिवाल्वर बेचने वाला पकड़ा गया ओर शहाबुद्दीन के परिवार से रिवाल्वर बरामद किया गया ओर राशिद पुलिस वाले की गाड़ी नंबर   डी एल 5 एस बी डी 2702 स्कूटी लाल रंग 🎨 हे ने रिश्वत की बुनियाद पर मामला रफा-दफा करा दिया ओर शहाबुद्दीन की चाय ☕ की दुकान सट्टेबाजो आदी का अड्डा बना हुआ था जो की मेने लीगल नोटिस दे कर बंद करा दिया था ओर उपरोक्त गंभीर अपराधी गली मे कोई मकान भी नही बना सकता जबतक इनकी ब्लेक मेलिंग की डिमांड को पूर्ण न करदे ओर लोग इनके आतंक से भयभीत होकर गवाही भी नही दे सकते हैं  लिहाजा उपरोक्त गंभीर अपराधियों के खिलाफ कार्रवाई करने का कष्ट करें कष्ट करें धन्यवाद
                                        >
                                        > निवेदक
                                        > सूफी मोहम्मद शफी  मिस्टर इंडिया मुन्ना पुत्र हजरत अल्लाह राजी पता सी 1296 इंदिरा गली नंबर 13 चौहान बांगर थाना जाफराबाद दिल्ली  110053 मोबाइल नंबर[protected] [protected]
                                        In Ladowal toll plaza, all the vehicle are allowed in the fastag lane and this is causing lot of inconvenience to the vehicle with fastag. This is actually forefeiting the purpose of fastag.
                                        Please look into this and take necessary action.
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