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National Highways Authority of India [NHAI] Complaints & Reviews

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D
Docpatiala
from Ambala, Haryana
Feb 9, 2018
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Address: 147001

Sir
I have a fastag on my vehicle right now i crossed toll barrier near manoharpur while going from delhi to jaipur. The lane marked fastag has many cash paying non fastag vehicles and a portable machine is being used on wotever vehicle like me has fastag attached

This is for your information and necessary action

Dr sanjeev gupta
Vehicle number pb11bb0357
11:00 am
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    M
    Mudit14D/C
    from Bathinda, Punjab
    Feb 8, 2018
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    I was going to Delhi from Jaipur via NH-8. This was the first toll where I had to wait for 14 minuets exactly which is over 3 minutes. As per the rule I can pass without paying any toll. I passed through lane no 1 on date 8 feb 2018 at 16:39. TRN ID: [protected] Veh Type Car.User Id :RAJE1380. They are saying in reply that there is no rule as such and if there is it is not applied on NH-8. Even after talking with the customer care they are also telling us the same. Kindly look into the matter.
    +1 photos
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      R
      Roman Kilo
      from Udaipur, Rajasthan
      Feb 7, 2018
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      Address: Jhunjhunu, Rajasthan, 333025

      Dear sir/madam
      I am an army officer and moving on posting to my new duty station. My house luggage is being shifted in a truck from agartala to naseerabad in truck.. At some places the truck is being charged toll inspite of showing the letter that it's household items of self moving to new duty station. What should i do to prevent this payment of toll
      Thanks
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        V
        Vandan Gupta
        from Ahmedabad, Gujarat
        Feb 7, 2018
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        Address: Panipat, Haryana, 132103

        Sir I was travelling from Jaipur to Delhi and there is a toll plaza named Manoharpura Plaza. On that toll there was a traffic jam of more than 1.5km and we had to wait for 28 minutes on that toll. When we reached the counter the fare was Rs.60 and we refused to give it because according to toll rules if are waiting for more than 3 minutes then we have not to pay the fare. This is a consumer right but the voilated us by showing a form. We said them to give a written copy of rules with signature. They denied to give it. At last we were forced to pay the toll. I want that the NAHI should take a strict step against this. I am a citizen of Panipat, Haryana. This is my phone number -[protected]
        +1 photos
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          V
          vincy daniel pinto
          Feb 7, 2018
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          Address: 574231

          Sir
          The toll collected at brahmara kootlu is totally illegal.
          1. There is no service road on both the sides
          2. There is no toilets / water facility at toll gate
          3. The distance between next toll gate surthkal is less than 40 kms where as nhai guidelines distance is 60 kms.
          4. The quality of the road near to the toll or around 2-3 km distance is very bad
          5. The road work just 300 meter away from the toll gate is incomplete and it is single road with deep turn diversion.
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            S
            sandeep86sandhu
            from Pune, Maharashtra
            Feb 4, 2018
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            I recently traveled goa and have noticed that toll both staff not serious about vehicle registration number and they put any random number. We were group of 10 people in 3 different cars. And one reciept out of three cars on same toll had different/randon number. The registration number of the car on toll receipt was not for any of the cars we were travelling with. When i asked the faculty sitting on toll both he said sir its fine and is just a formality. When i asked him to correct the recipt he refused. This way they can misuse the purpose of toll gates.

            2nd thing he refused to accept the card payment, whe i told him i dont have full cash and stressed on paying only by card he made me and other people wait for atleast 5 minutes as if i did sone crime on requesting card payment.
            +1 photos
            Jan 09, 2020
            Updated by sandeep86sandhu
            No one responded, no one resolved. Hope FastTag will fix it. Fingers crossed.
            நாங்கள் வேனில் சென்னை சென்ற போது எல்லா இடங்களிலும் வேனின் கட்டணத்தை வாங்கினார் மதுரை கப்பலூர் சுங்ககட்டணம் அதிகமாக வசூல் செய்கின்றனர் தகுந்த நடவடிக்கை எடுக்க வேண்டும்
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              K
              karksh
              from Ajmer, Rajasthan
              Feb 3, 2018
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              Address: Jaipur, Rajasthan, 302021

              If the traffic jam is resolved on highway then it may reduce atleast rs. 63 crores annualy.
              How:
              Average vehicled per day crossing highway = 10000
              Average 30 minu. Stop on 3 tolls = 300000

              Average fuel consumption -
              Jpr to ggn time 4 hours i. E. 240 mintes
              Average per minute expenses @ 1500 6.25

              Daily fuel wastage = rs1875000
              Total in a year = rs. 684, 375, 000

              Extra manpower / toll 1080000

              Saving to nation 683, 295, 000

              Conclusion:
              3 manpower at each toll (1 in each shift) will save more than 63 cr annually. Time cost of people is not considered.
              Pls do something - which is under your control
              Dear Team,

              There are no highways lights between Redhills (TamilNadu) to Thatchur Kootroad (TamilNadu) which is very compllicate to travel on the road to the commuters. Kindly place the light on the way.

              Thanks & Regards,
              S.Shankar
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                S
                Sarthak19
                from Delhi, Delhi
                Feb 3, 2018
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                This is to bring into your notice the cheating and fraud which we faced on nh-2 srinagar toll plaza on 30th january 2018 and 7th january 2018.

                We travelled on 30th january 2018 through nh-2 srinagar toll plaza and were told that the fastag lane was not working. Due to this we paid rs 145 for multiple journey token of which is attached with the mail.

                But to our utter shock, rs 95. Was automatically debited from our fastag account.

                During our return, when we confronted the officials for the same, they refused to refund the amount and as usual were very rude.

                This has become a routine of these toll plaza officials to cheat with people and has increased more due to advent of fastag lanes as they project them non working and collect twice from the customer.

                Hence we request you to kindly take action so that this can be stopped and at the same time reimburse us the necessary refund.
                +3 photos
                Srinagar toll plaza on NH2 are cheaters. They have asked us that our fastag is showing low balance and they charged double toll plaza from us i.e 220 for single trip.
                But later when I checked my fastag account then it showed that the amount of rupees 110 was paid from the fastag account.
                Interestingly the amount from fastag was paid at 12.42 am on 02/07/2021 but even after the payment they have forced us to pay 220 for the same and misbehaved with us. I was travelling with family for varindavanband it was late hours and said persons were very rude and quarrelsome so I have paid the amount to them.
                As a proof the receipt issued by them and msg from my fastag account is attached.
                I have heard that this a routine practice on this road.
                Very shameful for them who loot the pilgrims and very shameful for government also that no action is taken against them.
                I request a strict action against them as they have knowingly charged the double amount after deduction of same from my fastag.

                nh-2 srinagar toll plaza illegal collection - Comment #3854272 - Image #0
                nh-2 srinagar toll plaza illegal collection - Comment #3854272 - Image #1
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                  S
                  suhasasodekar
                  from Pune, Maharashtra
                  Feb 3, 2018
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                  Address: 411019

                  Can you have provide information against information act as when i had single ticket and it is applicable for 12 hrs to return? Please confirm with proper govt. Act rules.

                  I had waiting more that 3 min in toll plaza queue in this case it is applicable for free from toll changes? Please confirm with proper govt. Act rules.

                  My contact number [protected]
                  [protected]@rediffmail.com

                  Suhas asodekar
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                    V
                    Varadarajan Ramasamy
                    from Tiruchengode, Tamil Nadu
                    Feb 3, 2018
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                    Address: 637401

                    Sir, iam directed to complaint that, the two highmast lights installed in nh44-at andagalurgate is not burning properly (All the bulbs are not burning, only few are burning) for the past three months. Please rectify for the welfare of the public in view of facilitating traffic and preventing offences. The passengers are suffering in low light fearing about theft.
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                      S
                      saurav1905
                      from Delhi, Delhi
                      Feb 2, 2018
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                      Address: Gurgaon, Haryana

                      Hello,

                      I would really request for an immediate intervention on the congestion which builds up on nh 8 near the toll collection point every evening. I feel these toll collectors are responsible for creating this chaos. I don’t know why no one interfere. So much of country’s resources are getting wasted and no authority is bothered - fuel, manpower and others. Can i, as a citizen of india, request someone to help resolve the problem. Thanking you anticipation.

                      Regards
                      Saurav sanyal
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                        S
                        satpalsavita
                        from Jaipur, Rajasthan
                        Feb 2, 2018
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                        Address: Alwar, Rajasthan

                        Toll plaza at nh 8 neemrana shahjahpur taking approx 10 minutes daily. I came from my company in afternoon and evening, both the time toll plaza have long lines of vehicles. They don't respond, they also haven't any system to reduce time.
                        This is a daily repeated process.
                        Please do the needful.
                        Please let me know the maximum time at any toll plaza.
                        Thanks,
                        Sataypal singh [protected]
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                          Poorneswar Gupta
                          from Chennai, Tamil Nadu
                          Feb 2, 2018
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                          While travelling from chennai to thirupathi via tiruvallur to tiruttani while passing they have accepted the fastag and in the same toll while returning they are not allowing in the fastag line

                          @renigunta another toll plaza they totally refuse to allow our vehicle in the fastag line

                          Please look in to the above incident and take necessary action against them
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                            E
                            edwindanny
                            Feb 1, 2018
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                            I was traveling in through Etturvattam Toll plaza on 15/01/2018.

                            The road was having gutters. Two time i made a sudden break at the speed of 80Km, Thank god, there was no vehicle behind me, which could lead to a magor accident.

                            We are paying Toll for a peace of mind drive. But i felt opposite while driving through this tool. The car was Bumping frequently.

                            Due to heave vehicle like trucks left tire marks and that part is lower. The center part is higher. ( I am not sure how to explain this)

                            I can see poor patch works as well which also giving a lot of shake to the vehicle.
                            +1 photos
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                              P
                              Pradeep Vetal
                              from Aurangabad, Maharashtra
                              Jan 31, 2018
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                              Address: Sangli, Maharashtra, 416310

                              While traveling from kolhapur to mumbai in all toll plazas except kini and tasawade in all other plazas unauthorized vehicles enter the fast tag lane. The toll manager doesn't care for this and much more time is spent instead. It's not a fast tag but a slow tag infact. This is wastage of time as we have purchased the fast tag to save time and money. Also it is not ok in digital india programme.
                              On 29 Jan 2018 03:01, "ANNA MUNNA" wrote: [protected]@nic.in
                              ANNA MUNNA sb.[protected]@gmail.com
                              [protected]@nic.in
                              [protected]@nic.in
                              [protected]@nic.in
                              [protected]@ymail.com
                              [protected]@yahoo.co.in
                              cr.[protected]@nic.in
                              sho.[protected]@delhipolice.gov.in
                              acp.[protected]@delhipolice.gov.in
                              Amulya Patnaik cp.[protected]@delhipolice.gov.in
                              [protected]@nic.in
                              >
                              > शिकायत विरुद्ध भारतीय करेंसी को ना चलाने की जबरदस्ती करने वाले वह आतंकवादी संगठन के सदस्य वह गंभीर अपराध आदि अपराधिक मामलों में शामिल अपराधियों के खिलाफ FIR दर्ज करने हेतु विनम्र आदर सम्मान सहित निवेदन
                              > शिकायत विरुद्ध
                              > मोहम्मद फारुख पुत्र मुनाजिर अली मोहम्मद याकूब पुत्र फारुख फरीद तोतला शहाबुद्दीन पुत्र कल्लू वह  परिवार साबिर पुत्र गजनफर अली वे पत्नी साबिर का परिवार जावेद मोहम्मद जुनेद पुत्र हकीमुल्ला मोहसिन पुत्र  हकीमुल्ला सलीम वीडियो गेम वाला पर चुनिया व पत्नी  दिल्ली वाली परचूनया शाहिद केंची वाला   शाहिद ड्राइवर आर्म्स   लाइसेंस प्राप्त उपरोक्त सभी गंभीर अपराधी गली नंबर 13 चौहान बांगर थाना जफराबाद के हैं उपरोक्त सिद्धांतिक आतंकवादियों का सरगना सईद अहमद पुत्र अब्दुल लतीफ इमाम इस्लामिया मस्जिद व इस्लामिया मस्जिद कमेटी  ब्रहमपुरी गली नंबर 15 16 सदर बिलाल मस्जिद मटके वाली गली चौहान बांगर कमेटी व कमेटी  के  संगठित सदस्य रहीस हाफिज मुबीन   आदि वह थाना जाफराबाद की कुछ पुलिस वालों  व s e m सीलमपुर कोर्ट राशिद अली राशिद पुलिस वाला शहाबुद्दीन का जानकार आदि  की मिलीभगत की घिनौनी साजिश के तहत गंभीर अपराधों पर FIR दर्ज करने हेतु निवेदन
                              >              &n... धन्यवाद
                              > सेवा में श्रीमान सविनय निवेदन इस प्रकार है कि उपरोक्त गंभीर अपराधियों के खिलाफ फुलप्रूफ सबूतों सहित कई शिकायत उस्मानपुर थाना वह जाफराबाद थाना में लोकल नेशनल इंटरनेशनल सिद्धांतिक आतंकवादियों के खिलाफ दर्ज हैं मगर कोई कार्रवाई इनके खिलाफ अभी तक नहीं हुई है उल्टा मुझे ही बगैर सबूत के सिर्फ झूठे साईनों की शिकायत की बिना पर मुझे जेल भेज चुके हैं इनके पास मेरे खिलाफ कोई सबूत नहीं है और मेरे पास इनके खिलाफ हर बात का सबूत है जो मैं लिख रहा हूं ओर सबूतों की सीडी 💿 उपरोक्त थाना प्रभारी आदी अधिकारीगण को दे चुका हूं  ओर अब सबसे बड़ा सुबूत उपरोक्त सिद्धांतिक आतंकवादियों का देश द्रोही होने का यह हे की भारतीय करेंसी को ना चलाने की जबरदस्ती करने की भी गतिविधियां चरम सीमा पर है इनकी जिसमे जावेद मोहम्मद जुनेद तोतला फरीद शाहिद ड्राइवर आर्म्स लाइसेंस प्राप्त व शाहिद केंची वाला  आदि हर दुकानदार आदि   🏪 के हिमायती होजाते हैं भारतीय करेंसी को ना चलाने की जबरदस्ती करने के उद्देश्य से ओर शाहिद ड्राइवर तो अपने हथियार 🔫 से ठोकने की निवेदक को जानसे मारने की धमकी ऐसे देता है की मुझे कानून की जरूरत नही मैं तो ऐसे ही किसी को भी ठोक दूं जानसे मारदूं अपने हथियार से तुझे भी जिसमे बिना लाइसेंस के भी शहाबुद्दीन के परिवार मे प्लांट किया गया रिवाल्वर  सईद अहमद हाफिज मुबीन आदि की शह पर मुझे जानसे मारने के लिए वोह तो अल्लाह का शुक यह हुआ कि रिवाल्वर बेचने वाला पकड़ा गया ओर शहाबुद्दीन के परिवार से रिवाल्वर बरामद किया गया ओर राशिद पुलिस वाले की गाड़ी नंबर   डी एल 5 एस बी डी 2702 स्कूटी लाल रंग 🎨 हे ने रिश्वत की बुनियाद पर मामला रफा-दफा करा दिया ओर शहाबुद्दीन की चाय ☕ की दुकान सट्टेबाजो आदी का अड्डा बना हुआ था जो की मेने लीगल नोटिस दे कर बंद करा दिया था ओर उपरोक्त गंभीर अपराधी गली मे कोई मकान भी नही बना सकता जबतक इनकी ब्लेक मेलिंग की डिमांड को पूर्ण न करदे ओर लोग इनके आतंक से भयभीत होकर गवाही भी नही दे सकते हैं  लिहाजा उपरोक्त गंभीर अपराधियों के खिलाफ कार्रवाई करने का कष्ट करें कष्ट करें धन्यवाद
                              >
                              > निवेदक
                              > सूफी मोहम्मद शफी  मिस्टर इंडिया मुन्ना पुत्र हजरत अल्लाह राजी पता सी 1296 इंदिरा गली नंबर 13 चौहान बांगर थाना जाफराबाद दिल्ली  110053 मोबाइल नंबर[protected] [protected]
                              In Ladowal toll plaza, all the vehicle are allowed in the fastag lane and this is causing lot of inconvenience to the vehicle with fastag. This is actually forefeiting the purpose of fastag.
                              Please look into this and take necessary action.
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                                H
                                hkk
                                from Delhi, Delhi
                                Jan 31, 2018
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                                Address: 781101

                                Hi,
                                This is a complaint regarding illegal parking of heavy loaded trucks of industries on nh 31 mainly from changsari to guwahati. As i commute everyday, i have seen thousands of heavy duty truck of industries on both sides of the road. This causes 50% decrease in the road space for which, we the general people need to suffer. Due to this reason, the number of accidents are increasing day by day in this area. Moreover, the trucks are being taken out at their own wish and for which it is very risky to travel using a motorcycle or by a car. I am sure the government is not collecting any tax for parking these loaded trucks on this highway for using governments property. Had they collected any, why they putting our lives at risk? Please enforce laws and necessary actions to stop this illegal parking on highway so that it will help common public and reduce road accidents.
                                Regards
                                Hk
                                Wen road work is not completed on nh 50 pune nashik shindepalsa toll near nashik who the toll is started the road work is not completed leas then 50% by the nhai doing like that to help to the bider thanks
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                                  R
                                  roadcompany@123
                                  from Amarpur, Bihar
                                  Jan 31, 2018
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                                  Address: East Champaran, Bihar, 845305

                                  Dear sir,
                                  Please sir tatia construction ko rude kiya jay aur nh28a bahut hi karab ho gaya hai raxaul to motihari 50 km hai lekin is rasste pe daily maut nachti hai kripya is road ko banwa dijiye sir daily log mar rahe hai.
                                  Please sir kindly solved the problem.

                                  Thanks
                                  Prawej alam
                                  Floor manager
                                  Vmart retail ltd
                                  Raxaul bihar (845305)
                                  Mob - [protected]
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                                    K
                                    krrish350
                                    from Kuzhithurai, Tamil Nadu
                                    Jan 30, 2018
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                                    Address: 509382
                                    Website: www.lntidpl.com/businesses/roads/operational-projects/jadcherla-kothakota-telangana

                                    I passed through another line which is not having fastag by paying toll at "western andhra tollways limited" which is at NH-44, Hyderabad to Kurnool Highway, But amount was debited from my fastag account. I raised complaint in HDFC Fastag onine. but no response from them, even i tried to call their customer care, no response. Toll Plaza Manager Shri Vijender ([protected] - [protected]@lntidpl.com) also not responded.

                                    The Message I Received:
                                    Dear Customer, Your FasTag A/c has been debited for Rs. 60 for transaction by Vehicle MA3CZF03SHM240128 at Toll on[protected]T19:46:32. Balance amount in the A/c is Rs. 880 - HDFC Bank Ltd.

                                    Payment slip attached

                                    This complaint is not regarding payment, the response we are getting from a National highway, Toll Plazas and maintenance of Fastag,
                                    Fastag line always having a trouble shooting in this routes.. alwasy delayed due to some errors.. worst maintenance.
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                                      Jayswal Bhumika
                                      from Visnagar, Gujarat
                                      Jan 29, 2018
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                                      Address: Bulandshahr, Uttar Pradesh, 431001

                                      Hello sir,
                                      With disappointment i wanna share, just due to non availability of toll plaza ticket paid at khalapur off ramp has to be re - paid at pune toll.. It was really disappointing for me as i lost my receipt but such high processed nhai could not answer my question that can they check what amount i paid on previous toll.. Also i came to know that there is no track of vehicle no., as said by boy on toll plazza.. I am confused how can they verify the suspected vehicles..
                                      I know my matter is very small with amount of 138 rps only.. But there is no convince to public.. I paid toll for that built road apart from road tax still i has to face all problem.
                                      The government build by the people which runs on the taxes paid by us has nothing to do with public convinieance.
                                      I hope you understand the seriousness of this issue, so that it might not get turn into another political issue.
                                      Thank you
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                                        Kiran Sant
                                        from Vasai-Virar, Maharashtra
                                        Jan 29, 2018
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                                        Address: Nashik, Maharashtra, 422009

                                        I was traveling from indore to nasik during night hours as on 29th january 2018, i have observed there are no side/middle thermo plastic stipes on road for kilometres together. Also at many places speedbreaker symbols & stripe marking are not present, we are paying toll taxes shouldn't we expect to have these basic & equally important sefety measures? How come these things are getting neglected? If authorities are sleeping? This is to be treated as crime, for what nhai is waiting for to take action?
                                        Sir,

                                        I believe vehicle No. is the most important thing to be noted, I am much saddened to see Our (car)vehicle Number wrongly entered as AP30C**** instead of AP33C**** in the toll Receipt at "Vempadu Toll Plaza" on 20/Jan/2018 . Kindly, take note that this do not repeat as it is an important thing for public.
                                        Complaint against Phillaur toll plaza there was so bad people sit there some girls r not sense to how behave talk very bad I also complaint to DC CM difinetly
                                        Meri complaint breakers ki hai, Jo abhi hali mein aapne speed breakers nikal diye hai, aur jahape choufuli wahape log Rasta kaise kya cross karenge, agar Senior citizen honge ya bacche honge to vo log kaise kya cross karenge..
                                        Dear team, meine haalime apne Senior citizen ka accident dekha Jo bichara road cross kr rahe the (at Bable fata, Dist Dhule, Maharashtra).
                                        Mere aapse request hai aap kuch solution nikalenge. Aagese aisa kisikabhi na ho..

                                        Thank you.
                                        Aur ok bat sir, .
                                        Jo Senior citizen road cross kr Raha tha usne daye -baye dono taraf dekha tha, but unfortunately pichchhese high speed se car aayi aur unhe thok ki chali gayi ..

                                        Team, mujhe aapka decision bhi achha laga, but sir wahape aise kuch problems hai wahape kya Kare,
                                        Aur, sir me jahape A hadsa huwa wahaki choufuli bahut badi hai wahase hajaro log Rasta cross krte hai..and unfortunately I wahape koi bhi "flyover" nahi hai..
                                        Very dangerous accident zone @ NH3 Mumbai Nasik highway, Pundhe - Near Atgaon, , so many accidents occurred previously and today also I have seen a serious accident. I worried that, our Company labours are crossing the road on daily basis and even there is no zebra crossing, speed breakers, or caution signage to alert the public or vehicles. Hence, I request highway authorities to look into the matter seriously and take an action with immediate effect, , please.. Save human life...
                                        Respected officials,
                                        I am requesting to re-route the working of bhandari bridge which is also called “bhandari pul” situated in Amritsar, Punjab.
                                        The bridge is highly accidental prone, which can lead someone to lose his/her life.
                                        If NHAI is unable to resolve this, i have a design of a re-routed plan for that bridge which can provide you ease in implementation.
                                        You can reach me on my e-mail:-
                                        [protected]@gmail.com

                                        Thanks.
                                        Er.Anhad Sharma
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