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National Highways Authority of India [NHAI] Complaints & Reviews

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Last updated Jan 28, 2023
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National Highways Authority of India [NHAI] reviews & complaints page 394

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Dear sir, 1. I am a serving army officer, as per indian tolls act, army pers are exempted from paying user fee on production of valid identity card. 2. Some toll plazas are entertaining the same but some are not. one of them not accepting the exemption is toll plaza at kurali. i had shown them the identity card also. however they insisted that they have got instructions that army pers will have to pay if they are travelling in their personal vehicles even if they show identity card. 3. I would like to request you that the above issue may please be clarified as to whether army officers are exempted in their pers vehicle on production of identity card. thank you
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    ON 11 JAN 15 WHILE I WAS DRIVING ON NH-7 TOWARDS BANGALORE, INSPITE OF SHOWING MY DEFENCE I CARD, A PERSON CALLED YUVRAJ INSISTED THAT I WOULD NEED TO PAY THE TOLL CHARGES AS I WAS NOT IN UNIFORM.I URGED HIM AND ALSO SHOWED HIM A COPY OF THE LETTER FROM GOVT OF INDIA STATING THAT DEFENCE PEOPLE NEED NOT BE IN UNIFORM TO AVAIL THE EXEMTION, HE STILL DID NOT AGRY AND ACTUALLY HARASSAED ME BY NOT ALLOWING ME TO PASS BY AND WASTED MY PRECIOUS TIME.HE ALSO THREATENED ME WITH DIRE CONSEQUENCES IF I DID NOT PAY UP.FINALLY I HAD TO PAY UP TO AVOID FURTHER TROUBLE TO OTHER TRAVELLERS.THE DETAILS ARE AS FOLLOWS. HK TOLL ROAD PVT LTD. KRISHNAGIRI TOLL PLAZA(KM87.5) (NH-7, KM 33.13 TO KM 93.0) TRANSACTION NO: 8B1F1417, USER :SUGANYA S TICKET NO: 1140, LANE:KH8 VEH TYPE: CAR TOLL FARE: RS 60.00 ISSUE DATE: 11/01/2015 TIME :14:32:03
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    Aug 14, 2020
    Complaint marked as Resolved 
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      Misbehaviour of toll person dasna with female travellers. Tried to pull my husband out of car and forcefully put baracading infront of car. NHAI needs to take actions against them as they moreover behave like Gundas...and threatend people too.
      Aug 14, 2020
      Complaint marked as Resolved 
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        Respected Madam/Sir, If NHAI does not have funds; please ask me directly but stop harassing people on the highways. First thing, Ludhiana-Pathankot Highway is not in good condition and the toll charges are so much that you would prefer to walk rather than pay your charges. Here is what happened on 30th of December 2014. I came out on Ludhiana Highway and then you have this toll summary: Soma Isolux NH-one Tollway Pvt. Ltd, Ladowal,...
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        NH 47 Paliyekkara tollbooth Thrissur, KERALA refuse to give exemption of toll fee for ex service man.
        They are saying that their is such an act for ex-service man thereby the company forces the ex-service man to pay the tool fee.
        Please take necessary action against this problem.
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          Respected sir, As we are living in the borders of NH5. we are frequent commuters to nellore via NH5. we undergo three toll gates 1.sullurpeta 2.Gudur 3.venkatagiri all these 3 tolls doesnt allow us to get a 2 way toll ticket. it would be greatful to you, if the tolls are given for two way service at once.
          Aug 14, 2020
          Complaint marked as Resolved 
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            iam trvelling in a call taxi from madurai city in tamil nadu to thirumangalam (20 kms from madurai), we are using the state highway only, before 1km of thirumangalam comes the nhai user tool booth(location--at km18652 on nh7 near village kappalurin madurai district). in the tool booth they are collecting toll amountfor vehicles going to kanyakumari, . there is a court verdict that they should not collect toll amount for vehicles using the service road to go to thirumangalam. but the persons working in the booth named shankar and shinde told that they will not obey any rules and all the vehicles should pay toll when they cross the booth even though they use the service road .they collected rs.60/- for up and down. i explained them tthe vehicles from madurai to thirumangalam only uses thee state highway fram madurai to thoppur and from thoppur to thirumangalam they are using the service road provided by the nhai, so collection toll is illegal, but they dosent bother about anything i told, they put barricades infront and back of my vehicle and collect me the toll and then released my vehicle. they are supposed to collect toll for the vehicles from km 15000 to km 52300 in nh7 in the state of tamilnadu asper nhai . please give strict instructions to the persons in the toll to refund the amount paid by myself and to stop the illegal collection of toll charges for the vehicles going to tirumangalam from madurai, and collect compensation from the both persons who are inchare on that day the shankar and shinde for the mental torchere made by them to me thnking uou
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            Aug 14, 2020
            Complaint marked as Resolved 
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              WHY DO YOU PEOPLE COLLECT TOLL ? IS IT FOR THE USERS TO FURTHER PAY FOR THERE REPAIRS OF SUSPENSIONS AND TYERS OF THE VEHICLE OR WANT YOUR CONTRACTORS EARN MONEY WITHOUT EVEN SPENDING A PENNY ON REPAIRING THE ROADS ? NHAI IS A PRIVATE ORGANISATION OR IS A GOVERNMENT ORGANISATION ? THERE ARE MANY COMPLAINTS ON THIS POST BUT NOT ASINGLE ACTION TAKEN SO FAR.THE ROAD ON NH-4 BETWEEN WALAJAPET AND POONAMALLE HAS ONLY POTHOLES AND THEY COLLECT THE TOLL WITHOUT ANY REGRET, WILL NHAI STOP THEIR CONTRACTORS FROM COLLECTING TOLL UNTILL THE ROADS ARE REPAIRED. REGARDS. K.G.MURALI. [protected]
              Aug 14, 2020
              Complaint marked as Resolved 
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                The stretch of road in Chennai Bangalore highway that is from Poonthamali to walajabad road is in very bad condition the road is having a lot of potholes and uneven road filling by the authorities for some temporary use of the road is unusable for the vehicle.we are paying heavy amount as a toll fee to get damaging our own vehicle. There is no road safety for the road users. Note : we already made an complaint about this on 07-dec-2013, but till now we didn't get any response
                Aug 14, 2020
                Complaint marked as Resolved 
                The stretch of road in Chennai Bangalore highway that is from Poonthamali to walajabad road is in very bad condition the road is having a lot of potholes and uneven road filling by the authorities for some temporary use of the road is unusable for the vehicle.we are paying heavy amount as a toll fee to get damaging our own vehicle.
                There is no road safety for the road users.

                Note : we already made an complaint about this on 07-dec-2013, but till now we didn't get any response
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                  Dear Team, We were travelling from Bangalore to Hosur in car. In the toll near Electronic city going to Hosur road, the person in the toll gate peeped inside the car and saw that we were a family travelling(and not some authorities). He told us to pay to a person standing outside the toll. We paid the money and asked for the receipt but he said "Go Go". Since there were many vehicles standing behind us, we could not ask him anything more. Dear authorities, kindly check these bad guys so you can get the lakhs/crores of money they are looting in toll gate without receipt.
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    National Highway Authority of India — Misbehaviour of Toll Person at MAHUVAN Toll Plaza

                    Sir, Yesterday at 7:15 pm I was going with my family from Agra to Mathura using NH-2 road in my Eco Sport UP80 CN 2353. On MAHUVAN Toll Plaza(km 110.250 to 200.00 km on NH-2) I took my car in a lane DM14 which was already having 3 cars waiting for the toll ticket. It took 20 minutes for my turn to come to take a toll ticket. When I told the person giving ticket for waiting me for such a long time he said, very rudely "It generally happens...
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                    Sir, RAJASTHAN MAIN MANGALWAR (NARAYAN PURA ) TOLL PALAZA PAR TOLL FEE 80% BADA DI HAIN PEHLE 31-10-14 TAK 310 RS THA ... TODAY 01- 11-14 KO 520 RS HO GAYA HAIN YE KAHA KA NIYAM HIAN ALL RAJASTHAN MAIN TOLL FEE BADHANE KA KYA KARAN HAIN
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      Dear NHAI Team, We humbly request you to kindly explore the road between(Up and down trip) of Walajapet to Poonamalee on NH 46. Its is like a nightmare to travel in this bad road. Please take necessary steps to solve this issue of bad maintenance of road, Just after 15 to 20 kms from the Walajapet toll gate, when travelling from Walajapet to Poonamelee it is the most worst road maintenance. We are paying money at the toll road all months to travel in it safe and with comfort. Just think of people who are elderly and pregnant ladies who also use these rough roads as no other option even after paying the toll we are not getting good roads to travel. Please do the needful. Thanks.
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        The stretch of road in Chennai Bangalore express highway that is from kaveripakkam to sriprembuder is in very bad condition the road is having a lot of potholes and uneven road filling by the authorities for some temporary use of the raod is unusable for the vehicle traffic in that busy stretch though they collect huge fare a travel fee for the use of these bad maintained road . Hence i request the concerned authorities to take the necessary steps and assure the safety of the road users
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                          Dear Sir/Madam, We are staying near zuzuvadi, hosur, tamilnadu. When ever we want do shopping or drop friends to busstand at attiibille we are paying toll gate charge at attibille karnataka entrance, even showing the proofs that we stays near to the toll gate. Please do the needfull or guide me to make this complaint to move next level and take necessary action Thanks

                          badrinath highway from laxman jhula to tapovan rishikesh

                          condition of above portion of n h 58 is very bad as is badly damaged.the tourists are facing difficulty to commence chaar dhaam yatra. pl get it repaired immediately
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                            SUB ENCROACHMENT ON PUBLIC LAND BY MS.BABITA RESPECTED SIR, With due respect, that MS BABITA with the help of MR HIRA LALYADAV, MS URMILA YADAV MR KAILASH AND SOME PEOPLE has been enchroaed the public land /road divider at sarita vihar Mathura road under metro pillar no DP3A . By establishing a separate peer mazar Which was already shifted near metro depot, sarita vihar, Delhi, LONG AGO AS PER DIRECTION OF A CONCERNED AUTHORITY Now she has taken law into their hands she has threatened us that she encroached the public land by constructed peer mazar. Every Thursday whole day some people sit on a divider of a mathura road and doing drama of a religious faith {Chunis, Agarbattis, match box, flowers}. THERE IS NO RAILINGS IN THE DIVIDER. Kindly Immediately take legal step by removing encroachment upon the public road being the public property for making hurdle in the traffic, previously resulting into fatal accident, FIRS longed apart for making furious enmity between the two religions and attempting to mock the religion in large. But there is every apprehension that she will do the same act again as she has threatened us while leaving the spot PLEASE DO THE NEEDFUL
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              Hi, I travelled on this road last week and observe that few people are collecting toll but some one told me that toll on this road is not legal as govt of india had abolished toll on this 1.5 years back. Can u tell me if toll collection is legal or not. If its illegal request to kindly take action against them..
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                Few days back I crossed the Dasna, Ghaziabad toll plaza, I stopped on the toll, first of all there is all untrained staff, moreover I saw 12-14 years aged kids working on the plaza, so for a National Level authority like NHAI this should be a matter of concern that directly/indirectly they are indulged in child labour. Secondly, when I asked about the authenticity of the staff, they started collecting in group and misbehaved like the Toll people are doing a favour on the commuters passing by. Please see to the matter and keep an eye on the staff members behavior with the common people passing by the toll. One more thing, I need to ask that whether the toll is authorised to take the toll money or not, since it has been taking the toll from a very long time. Thanks,
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                My complaint on Dasna Toll Tax at NH-24 probably won't make any difference, because I noticed 14 others are already posted, and haven’t been addressed in years.
                                People have been complaining for years, not only the authorities ignore everything, but recently Dasna Toll has been increased to Rs 20 (one side).

                                I travel to Hapur almost every day, and a rough calculation of the toll I paid in last 5 years would be around 30- 40 thousand. I'm happy to pay, if it were legal, and they pay some attention to the road maintenance.

                                Interestingly, they don't charge anything, if your car registration number is U.P 14 or UP.16, but if it's DL or any other then you have to pay.


                                This needs to stop or be explained please !
                                Main dasna toll tax k regarding complaint karne chaha ta hu aasha h k is complaint per action leya jay last manday main apni family ke sath hapur ja raha tha in between dasna toll tax per jo ki bandh ho chuka h but illigaly local gundo or corrupt politician leader, police ki mili bhagat se chal raha he wha ke local staff ne mere saath badtmaizee ki jab maine toll taxe dene se mana ker diya or hathapai ke, meri car ko nuksaan puchaya. jab hum apni kamai apni apni mehnat se kamate h to hum apni kamai me se Rs.1 bhi kyun kiso ko bina wahjah de jab govt. ne toll taxe bandh kr diya h to yeh toll abhi tak knuy chal raha h.
                                Please Please isko bandh kiya jaye other wise in future kuch bada hadsa ho sakta h ya govt bada hadsa hone ka wait ker rahi he.
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                                  Dear Sir, Ahmedabad - baroda Express way IRB Contract department is to be Canceled As beacause they dont provide facility of Any Kints.due to that accident takes place .As per serve Within 3 Days 1 Accident happens in the Range of Ahmedabad baroda 80 Km, Petrolling vechile also not Keep an eye and as per thier charges they dont provide facility and in toll Ticket they do Fraud .At Night many chieft happens but their is no any petrolling . THis subject complainer NHAI PD Mister Modi vejalpur Ahmedabad RPADC already complained 3 Months had passed but their is no Any Action Taken . Compaliner :- Moidav Jairam Nagji bhai-Advocate Contact No- [protected] Address:- Hathi jan Village, Tal:- City East, Dist:-Ahmedabad, Gujarat-382445
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                                  Aug 14, 2020
                                  Complaint marked as Resolved 

                                  VERRY VERRY BAD CONDITION OF ROAD IN TOLLFEE RAOD

                                  Verry Verry Bad Maintenance of Toll fee road between Vellore and Chennai even though we have paid double the amount of toll amount, Kindly look at this request do the needful
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                                    The road under the Sarita Vihar flyover has more potholes than road. After a shower of rain it fills up with muddy water and it is a traffic hazard as one can't judge the depth of water. One doesn't expect such shoddy roads in a city, let alone the capital. If NHAI can't fix roads under their nose, how will they manage other important roads in Delhi?
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