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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 393

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N
Nikunj nirmaan
from Ahmedabad, Gujarat
Dec 30, 2017
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As i regularly driving on n h 8 and passing through l & t toll plaza at karjan. There are always traffic jam upto 1 to more kilometres for paying toll. Are there any rules for time waste at toll plaza or any particular distance of queue for it?? I read about article for mumbai toll plaza. Can we get some mercy to save time. Waiting for your reply..
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    P
    pravinchandrakant
    from Mumbai, Maharashtra
    Dec 29, 2017
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    On date 26.12.2017 my self pravinchandra chandrakant thakur having vehicle no mh15ga2881 (Registered in catagory of invalid carriage) was travelling nh6. When i reached on toll plaza at nh6 rod km 399 (Conducted by feakari infra pvt ltd), i brought into notice of toll plaza person that toll fee is exempted for vehicle having registered under invalid carriage. Despite of lot of arguments toll plaza does not have any idea about it and they very rudely informed me that they do not have any circular regarding this. I have shown them circular no nhai/co/13/2016 dated 13.10.2016. But they abruptly denied to give exemption in toll fees and collected inr 15 vide receipt no 5086874 dated 26.12.2017 time 7.53.05 am, forcibly. Please take necessary action against said toll plaza and give me refund me inr 15.
    Dec 29, 2017
    Updated by pravinchandrakant     Please reply
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      B
      bshelar
      from Pune, Maharashtra
      Dec 28, 2017
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      Address: Pune, Maharashtra, 411044

      Are there any guide lines for exemption in toll for local (Mh14 registration number)?? People on this toll behave like gundas and force to pay... Where can i find proper guide lines to avoid harrashment at this toll gate and have clarity.

      If toll is applicable for mh14 registration, then why it depends on person standing there? Some times they force you to pay, some time allow to go.

      Need a copy of clearcut guide lines to know exemption criteria for toll.
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        H
        hg gaurav
        from Jalalpur, Gujarat
        Dec 29, 2017
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        Address: Chhindwara, Madhya Pradesh

        Sir I'm serving in Indian Navy, while on holiday can I avail toll exemption on my personal vehicle.u
        Actually I was charged the toll tax stating that the toll exemption is only for defence vehicles not for the personnel vehicle of a serving personnel .
        I have confirmed with lots of my colleagues, all of them are availing the exemption but the toll tax near my place is not giving .
        And please may I know that is there any limit on the number of times I can avail exemption.
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          A
          Akashtyagi
          from Delhi, Delhi
          Dec 26, 2017
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          Address: Ghaziabad, Uttar Pradesh

          I usually pass from dasna toll plaza, ghaziabad and i see some people give the toll and some not. This is because the people who know that it is illegal they dont pay the toll, and the people who dont know that it is illegal, the pay the toll. The thing is nhai had already completed the ammount in 2011. But still they are collecting the toll tax. The people who are workintlg there are the one who belongs to the local nearby village and supported by tha mafias.
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            A
            Aju Holkar
            from Noida, Uttar Pradesh
            Dec 26, 2017
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            Address: 144216

            I want to complaint about toll plaza @cholang (Distt.- hoshiarpur punjab). The road between dasuya to jalandhar is damaged at many places.. Still they are charging toll. Today on 26.12.2017 at 6am when i was passing thru the toll plaza, i complaint regarding damaged road, the toll collecting person named harbhajan singh misbehave with me and answered me that what can we do in this.. Then i said plz call the manager and give me complaint book. But the above named person denied in giving complaint book and also said that manager is not available right now. I want to ask is the general public liable to pay toll tax for damaged roads.
            View replies
            IRB Jaipur deoli section goner.
            Bar khera chand lai toll section :goner tonk sadar
            W01 केबिन पर.आदमी.नही.था.आने.पर बदमीजी करना. गाली गलोच की।
            Ticket no[protected]
            Rj20CE7431
            Reply
            Between sabar dairy to Relaince Petrol Pump grits were washed out. the last lane (for 2 wheelers) is full from wahed grits. Can not drive on last lane for 1 km
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              T
              topankaj1
              from Noida, Uttar Pradesh
              Dec 26, 2017
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              30 minutes at brijghat up toll gate and no body use to check specially on long weekends and for how long we have to pay at dasna toll gate which is fully operational in ur name illegally and no one prefer to shut it down. It's a loot suggest you to take action else i will meet govt official then orders will come and you have to take action. And will make sure corrupt will get suspended in ur department.
              View replies
              There is no valid toll at dasna nh24. And the persons here are taking illegal money as toll charges ..

              30 minutes at brijghat up toll gate and no body use to check especially on long weekends - Comment #2958412 - Image #0
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                R
                rnsharma25
                from Aligarh, Uttar Pradesh
                Dec 26, 2017
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                Sir,
                I want to draw your kind attention towards National Highway Numbedr 10 From Delhi Border towards Bahadurgarh City. There are Pole already fixed in th middle of the road but not functioning. Please do the needful for working these light in the night.
                Tnks & Regards
                Further there are very dark near Ganpati Dam Bahadurgarh which increase the chance for bad eliment .
                Hope for early action
                With regards
                Jun 07, 2018
                Updated by rnsharma25                 Reminder
                For early action please
                With regards
                View replies
                On khed shivsapur toll, they have not given toll receipt to many. They are taking only money and not given receipt, please take necessary action.
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                  G
                  gemsameer
                  from Gurgaon, Haryana
                  Dec 23, 2017
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                  Address: Sirsa, Haryana, 125055

                  Today i passed through landhari toll where i asked payment through paytm but they refuse to accept payment cashless and finally i have to pay in cash. I think they are hiding no of vehicles passing through the toll. They are defying the ruling of central govt which states that cashless payment should be at all national highway. Plz look. I am also forwarding the mail to higher authorities.
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                    A
                    anujgarg4u
                    from Delhi, Delhi
                    Dec 23, 2017
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                    Address: Meerut, Uttar Pradesh, 251001

                    I travelled through western up toll plaza on 23 rd dec 01:00 am. Fastag lane was not functionl and my car broke down by the toll gate. When i asked people on the toll they abused and misbehaved with me and family.
                    Despite of me being not guilty, my car got damaged and got misbehaved from the toll guys
                    I want some action to be taken against these nhai employess and the compensation for the loss in my car
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                      B
                      Beniwal Badshah
                      from Allahabad, Uttar Pradesh
                      Dec 22, 2017
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                      I was at kurukshetra expressway private limited (Rohtak - bawal) at 11:22 of[protected]. I told them that i am a paramilitary
                      Sub-ordinate officer and shown them my id-card as well. They denied to open the bar. When i shown them letter from ministry of home affairs (Mha) in which this is clearly mentioned that central paramilitary forces are toll exampted. But they said that they don't have any kind of confirmation and also misbehaved with me. They charged a sum of 40 rs. From us as toll charges. Ticket no is[protected]. Booth no - 1.
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                        J
                        jintupac raw
                        from Noida, Uttar Pradesh
                        Dec 21, 2017
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                        Address: New Delhi, Delhi, 110092

                        I don't believe in indian goverment at all, but still i'm still try to fulfill my responsibility of being a good citizen. I really respect the organization involved in construction of delhi meerut expressway. The construction taking place near sub-under pass (Near manglam hospital, the subway help to go mayur vihar f-2, only path to go f2)
                        Please arange light,
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                          D
                          Dnesh
                          from Nagaur, Rajasthan
                          Dec 21, 2017
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                          I m. Dinesh gandhi from kiwandi near sumerpur city i had send u an attachment of toll recipes nd the has been change from 19.12.2017his company name spc infra pvt ltdnd they given me old company name of recipes nd don't have any credits card facilities or any paytm machines nd no one have any i d card plz reply me on this msg or either i ll complant on any other ways
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                            K
                            Kimkale
                            from Satana, Maharashtra
                            Dec 21, 2017
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                            There is several boards on mumbai pune expressway saying that heavy vehicles should stay to the left. Still, around nighttime, heavy vehicles (Trucks) block all 3 lanes on the expressway. I travelled twice on the expressway from mumbai to pune around nighttime. One time it showed me a slowdown of 52 min. 2nd time also it was around the same slowdown. Please do something about this. Thanks!
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                              O
                              opkant
                              from Noida, Uttar Pradesh
                              Dec 17, 2017
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                              Address: Jaipur, Rajasthan, 302001

                              When we travel from jaipur to delhi by road, there are two toll collection centre. One is at manoherpur and other is at nimrana. On both these toll, always there are queues of vehicles may around one kilometre and its takes minimum half an hour to cross these tolls. Then traffic jam at paota village, where a flyover is under construction. It takes more than hour to cross this distance of 2 kms. There is no management of traffic. When due to road construction, it takes more than one hour extra time, whether toll collection on this road is justified? Then toll payment takes extra one hour. Is this justified? Toll collection must be suspended till the construction of flyovers. It should be ensured that toll collection should not take more than 5 minutes.
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                                B
                                bhanu1504
                                from Vijayawada, Andhra Pradesh
                                Dec 16, 2017
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                                Address: 500011

                                To whom so ever it may concern.

                                I had purchased fastag recently with paytm support. I had sticked it in wrong place and got damaged.

                                I had requested customer care nov 7th. Not responded till date or closing my account. Got blocked rs. 150/-

                                Very pathetic replies from fastag customer care.

                                Can you please consider this as my complaint and rectify at the earliest
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                                Sir NH158 JO kI 79 madal se ho kar asind badnor bewer Ras pali ko jata he jo ki 174 km he
                                Ish NH ki स्थिती इतनी खराब हे कि इस हाईवे की जगह से तो कोई पगङङी ही अच्छी होगी इस हाईवे पर जगह जगह से ङामर निकल गया और गङङे हो गये है
                                अत ऊचित कारवाई करे
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                                  M
                                  madhuagrawal
                                  from Noida, Uttar Pradesh
                                  Dec 16, 2017
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                                  Address: Agra, Uttar Pradesh, 282002

                                  Today morning, while driving from agra towards delhi, the first highway toll plaza on agra-noida yamuna expressway, situated near khandauli, was extremely dirty, on the outside as well as inside the toilets, male and female. There was no soap, fixtures were broken. I have never seen a toll plaza this bad! Shame on 'clean india'! 15-12-17
                                  Madhu sudan agrawal
                                  Dr. Madhu. [protected]@gmail.com
                                  Dec 12, 2017
                                  bike solution's response                                   Plese
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                                  Sir nh 731 bahut hi kharaab road ho gyi hai aur kafi bade bade gaddhe ho gye jisse accident aaye din ho rhe hai kripya ispar twarit karyawahi ho sir please ise banawaya jaye bahut hi accident ho rahe hai aur dhool mitti kafi udd rhi hai jisse pollution bahut. Ho. Raha ha. Please.
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                                    N
                                    Navdeep Thind @gmail.com
                                    from Vikasnagar, Uttarakhand
                                    Dec 15, 2017
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                                    Address: Shahjahanpur, Uttar Pradesh, 242405
                                    Website: national highways authority of india

                                    On the way i have seen and observed each counter during toll no one is interested to receive toll fee through debit or any other card. They will usually ask for cash. And therefore after puting many efforts by indian feel like worthless. And waiste of time. And even fast track is also worthless unless it is followed faithfully. So i request take necesaary action.
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                                      L
                                      Lalit Thuwal
                                      from Balasore, Odisha
                                      Dec 15, 2017
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                                      Address: New Delhi, Delhi

                                      Dear my name is lalit im travelling from delhi to muradabad while traveling from car after crossing dasna toll next gadganga toll tax traffic stuck since more then 1 hour and one ambulance were stuck in traffic no movement after many indication given by him finally he return his car to delhi side.. Really pathetic for every one so why ur charging for every one i[censored]r unable to mange ur traffics wht about ur rule of 3 mint waiting after free toll he will charge any also i called more then 10 time in your customer care no buddy picking call what the service you are providing for country really pathetic. If any one stuck and any cause and losses of his life and also who is responsible for time. Im surely gonna do case against this. Thank you for providing worst services and making people fool. Rds../ lalit
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                                      Hi,

                                      The toll charges have to be uniform across given a highway i.e. NH4
                                      And at one toll near ranebennur Karnataka the toll charge is 100Rs and the road stretch is not at all maintained and is in very poor condition.

                                      Please consider this issue at the highest level and escalate it.
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                                      Please tell me if you can't provide good road comes under dasna toll because of work going on the construction of Dehli Meerut expressway, hours of jams took place, it is Justice to charged toll on vehicles for road which is not there, don't say express way is good for people so they must suffer.
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                                        K
                                        kapila
                                        from Delhi, Delhi
                                        Dec 13, 2017
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                                        Address: Ambala, Haryana, 133001

                                        While traveling from ambala to delhi there are 3 tolls, although according to nhai norms distance between two tolls should be minimum 60 km., whereas karnal and panipat is quite less than that. Now another toll has been put up at murthal.
                                        Why doesn't the government take any stern action against these tolls.in foreign countries there are no tolls, when we are paying road tax why tolls should be levied on us.
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