National Highways Authority of India [NHAI] Complaints & Reviews

I was travelling from hyderabad in kurnool highway. I have a fastag card and went into the fastag lane with my car at around 11 am on 02/09/2017. It took more than 10 minutes for 3 vehicles ahead of me to move where as the vehicles in the next lanes zoomed. As my turn came i questioned the toll booth employee as to what is the reason for the delay. He said # you and abused me using mother* when my mother was sitting next to me. I could have...

Hi, normally i travel from delhi to aligarh and the distance is 135 km, during this travel i have to pay toll tax of 260 which is a huge amount, same is the case of express way from delhi to agra there is a toll tax of rs 430 for 190 km, which is very high, please make a some policy that traveller can pay amount according to km and at nominal charges.
Amit...

This is to bring into your notice about the worst condition of doraha flyover roads connecting to doraha city (Punjab) on nh1. Due to this worst condition of the road there are heavy possibilities of accidents. We have been noticing this from long time. You are requested to take some action as early as possible to improve the condition of this bad road....

Dear team,

I am surprised to see between chennai to trichy 7 toll plaza's listed but only 3 has cost mentioned on your website but all are collecting charges across. Could you please clarify the same.

http://tis.nhai.gov.in/tollplazasonmap?language=en

Also, i have attached senguruchi and thirumandurai toll receipt both reads ulundurpet to padalur but both collects 45inr which doesn't match your...

Hi sir/mam,

In chennai porur toll plaza, the time taken to pass the gate takes more than 30 minutes. The actual time to travel perungalathur to porur toll plaza is only 20 minutes, but we have to wait least 30 minutes to cross the toll gate even if we have monthly toll fee pass. It is frustrating every day to just waste our time in toll plaza with monthly pass on hand.

Also the toll employees take more time...

Dear sir,
I am a resident of bangalore & writing this letter to you on the pathetic road condition of existing bangalore mysore national highway 275, the road is full of mini craters, i believe asphalting of this road is not carried out after this four lane highway was commissioned nearly 10-12 years ago.
During weekends the highway resembles any bangalore city road, with vehicles moving at amn average speed of 20kms. It takes...

1- toll plaza in shazhanpur rajasthan (Nh8) is
Really very ill managed
Team of lazy staff (Low speed)
Consistency in problems-no attitude to improve.

No learnings from other toll
Taking 15 mins on and average
Getting late to office.
Minor accidents are happening also.
Toll gates are well sufficient but management is very poor.

Two month befor there was the...

Road condition between nandura and khamgaon on national highway 6 is very very very tremendous bad. Because of this worst road there are heavy possibilities of accidents which may cause death of people. Please take some strict action as early as possible to improve the condition of this bad road. And do provide little safe environment for people who generally travel on this road.
Its my humble request to you on behalf of all people...

Respected nhai
Sir, i sometimes travel by car between jaipur and delhi. There are toll booths encountered at manoharpur, shahjahanpur, & km42 tollways.

The waiting time at these booths are excessive. I have roughly estimated that approximately one hour is wasted at toll booths in completing journey of one side. Moreover, there is frequent jostling and jumping of queues which is unsettling.

The reasons...

I'm a commuter from mumbai. Everyone is aware of the traffic issues during peak hours.in order to avoid heavy traffic congestion there is a yellow line at certain distance from the toll tax collection point. However the toll operators are not following the rule for letting commuters go without collecting toll tax. Every evening i pass by the mep operated toll collection point at mulund airoli road. Even if the congestion goes far beyond the...

For your kind attention regarding unbelievably dirty and abusing behavior of toll tax staff of “brijghat at k. M 88.500 on nh-24, uttar pradesh”. Clearly a gunda gardi.

Sir, i am a wheel chair holder passed this toll tax on 18th august 17 at about 4.30 pm, i took a return toll slip and paid money. Next day when i was returning i showed return slip to toll staff, they said it is expired and u have to take fresh slip. I politely...

Recently bridge renovation completed at nh8 at kheda (River - vatrak) between ahmedbad & nadiad.

This old bridge is renovated hardly 5 months back (Cement road) & now entire bridge is having potholes & steel has came out inbetween.

Very bad workmanship executed by contractor & it seems no one is looking at performance for correction of the same....

Pune - bengluru national highway number 4 is one of the busiest highway in maharashtra.in kolhapur district wathar tarf vadgaon a junction of nh 4 and state highway no. 128.in that square there are many street vendor on highway selling there food. That cause traffic jam and accident. We complain lot of time to local authority but any action. Pls do some action...

Dear sir,
I want to focus your kind attention on nh-02 mathura-agra section, as i was travelling by car from mathura to agra and existing carriageway condition is in worst condition. Toll plaza's are collecting more than rs 250 for the distance of 60 km.
I just want to know that why nhai has not taken action against contractor who is operating and maintaining dlp period? Why this much toll is being charged for such a worst...

Sir,
The gst road between palanganatham to pasumalai is being encroached by the road side shoppers. Particularly in pasumalai there are 15 educational institutions functioning and about 5000 students are using this road. But there is no signboards or speed breakers. The dividers is so important to avoid encroachment as well as make public and students to cross the road. Daily at least one accident takes place and fatal accident takes...

Sir,
I m the resident of jhirbadi village. I am writing this to you to take timely action regarding the street hawkers which have installed their shops and thela over there. At the evening that place become crowded which creates nuisance over there. Even people stands there till 10 pm which makes feel unsafe during evening for girls and women.
Even they are covering both sides of entrance of village. People kept bench provided...

Shashi cables ltd an industry located at a-3, amausi industrial area, kanpur road, lucknow, uttar pradesh 226009 is on nh 25, the highway connecting lucknow-kanpur. There is a green gas limited cng filling station nearby and with the increase in cabs, tempos, autos, buses and private vehicles in the city these come for filling and this causes a huge rush at this place. The guards of the cng petrol pump do not cooperate and they do not provide...

Respected sir/madam

I regularly travel between bangalore & chennai. One thing i have experienced is that they don't return exact change at toll plaza and always return 1 or 2 rs lesser. I believe this is a very big scam and it has been happening to many people i know as well. I am attaching one such receipt along with this complaint. This is just one instance and has happened at other toll plaza as well. Request you to take...

Name P N Vinayachandran
Email: pn.[protected]@gmail.com
Mobile: [protected]

Recharge of Rs. 500 was done on 14 August. The same was deducted from my SBI account immediately. The transaction page on the fasttag login page also showed success for the transaction. But the amount was not credited to the tag.

I traveled on 15th and could not use the money I already paid. What is worse? Using the balance...

14/8/2017
Nh45 Athur toll. Kancheepuram district.
After waiting more than 20 mins our vehicle was stopped and all the staff members shouted and threatened us to pay the toll and we were forced to pay the money.
Staff denied to provide the payment receipt and no formal or ethical value provided for the public.
And it is against the GO regarding 3 mins waiting...