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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 399

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A
avcvinoth
Sep 12, 2017
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I hope this is very long pending problem & notifying by many people about collecting unnecessary toll charges between chengalpattu & melmaruvathur tolls which located from chennai to trichy nh road.

They put extra toll booth and collecting money from all vehicles which are really not necessary, however they used to collect high fare from previous toll plaza.

Kindly look into this issue since it's illegal toll booth and causing very aggressive among the public.
It's true one..
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    Ram JAISWAL,
    from Kanpur, Uttar Pradesh
    Sep 12, 2017
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    Address: Lucknow, Uttar Pradesh, 226010

    While going to gorakhpur from lucknow
    There are 4 tolls

    We request them that we will return in 12 hrs. So give us return pass of 12 hrs but they deny

    Please clearify it.

    2ndly while its late than 3 minute its our right not to pay toll but these tolls are charging while their services are very poor and consume more than 3minutez

    The tolls are situated at 50 kms and they charge 95 rs for one way. Is it proper?

    Please take action
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      M
      Manish Buchasia
      from Bhagalpur, Bihar
      Sep 11, 2017
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      Address: Bhagalpur, Bihar, 812002
      Website: [email protected]

      Sir,

      During going to patna from bhagalpur, there is a toll near luckhisarai at nh80, whose receipts attached for your ready reference, they are collecting illegal toll, kindly check it and confirm that the amount collected by them is right or wrong, if it is right then required agreement papers for that.

      Manish
      Manish. [protected]@gmail.com
      +1 photos
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        S
        from Bengaluru, Karnataka
        Sep 10, 2017
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        Address: Belgaum, Karnataka, 591124

        Sir serving defence personnels considered to be on duty till he get discharged or till completion of superannuation retirement. Whereas toll plaza personnel not ready to accept this fact. Compulsory collects toll charges saying that defence personal not exempted only exempted while driving govt vehicle. Lot off confusions prevails on this subject. They quote verbally everything and never listen to defence personal. It's a common there. Kindly issue a clarification notice if any kind of withdrawal of concessions provided to defence personnel. Thanks wo k sakthivel. Iaf sambra.
        Sep 10, 2017
        Updated by [email protected]
        Sir serving defence personnels are harassed by booth operates. Serving defence duty consider as on duty till his reserved period or up to discharge from service. This is not understood by the toll collection person or supervisor. Hirebhagewadi belgaum toll booth frequently trouble defence personnels and irritate answers. Kindly if such exemption there or not kindly intimate accordingly. Thanks warrant officer k sakthivel indian air force.
        Sep 12, 2017
        Updated by [email protected]
        Sir i am traveling in my personal car bearing registration number ka22n 9628 to bangalore. Tax collecting personal and supervisor mr jeevan jadav showing a letter stating toll collection regarding paramilitary forces. Inspire of showing chandigarh tribunal judgements dated 11 aug 16. He denied roughly. His shown letter also it's clearly return that tax exempted as per af and army act 1901. But harazing defence personnels without understanding rules and regulations that started gathering other personnel in support. I have paid rs 170 for my journeys. It is not the matter of money. It is previlage provided to serving defence personnels to honour their duty. Kindly do the needful to stop like this harassment to serving defence personal. Action may also need against defaulters and my hard earned money may be recovered with fine from the company. I am warrant officer k sakthivel from iaf sambra belgaum contact no [protected]
        Rude behavior and over charging at madina toll plaza
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          V
          venkat pulaparthi
          from Belgaum, Karnataka
          Sep 9, 2017
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          The weird the in vizag is highway passing through the city, it is horrible because traffic jams are high from madhurawada to maddlipalem. Why dont you take a step to construct a flyover over there, such that all the heavy vehicles can take that root. This can reduce the traffic because it is not small issue. Please take it to higher authorities. Thanktou
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            S
            Shrey Raj Gangwar
            from Mahoba, Uttar Pradesh
            Sep 8, 2017
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            Address: 263153
            Website: [email protected]

            The toll tax start they all are say the road will be 80% complete but road will not complete 60 % they all r useing afusing word
            I'm name is shreyrgangwar
            [protected]
            Plz government we all r provide all tax but this is not fair.
            Aap logo se atem kirpa hain en logo ka kuch kare hum log toll dene ko bhi tayar hain magar abi jb road nahi bane pure kicha rudrapur nahi ke log hain ya jo bhi yaha badmasi dekha rahe hain request do some think
            Thank you so much
            Sep 10, 2017
            Updated by Shrey Raj Gangwar
            Dear
            Sir kicha rudrapur ke bech m toll tax start kar diya gaya hain complete karne per ye log gali galago kar rahe hain jb ki yaha ka kaam pura bhi nahi hua hain. Galt bolna galt khna aur aved tarike se paise leye jaa rahe hain kuch kare. Jb main unko phone kiya to vo log gali galaog p aa gaye aur batmizi se bolne lage
            Varna mujhe mukhmantri ji ke pass ye sikayat karne padegi
            Shreyrgangwar
            [protected]
            Road on Greater faridabad has been crashed and vehicles on that road running on that worst road...That road is called the Mithapur road...
            Sir, I travelled from Bargarh Odisha to Nagpur Maharashtra by road and I crossed around 7 + tolls of rs 5, rs 85, rs 95, rs 120 etc etc .
            I wanted to know whether all these toll plaza are authorised.
            Today 02/09/17.passed vaikuntham toll single Journey but debited for Rs 100 instead of Rs 55

            Vehicle No :TN 33 AV1234
            At rajadhok toll plaza dausa to Jaipur booth no m01 trans no 0049 operator name bhanu pratap verma operator id r62042 behavior was very bad using abusive language
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              D
              Deshbandhu Builders
              from Kolkata, West Bengal
              Sep 7, 2017
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              Address: 711302

              Dear sir.
              I hereby inform you that some of your employees are allowing illigal parking for trucks by collecting money on newly constructed highway lane of nh 6, on jangalpur area of howrah district, west bengal. As a result of it the kane beacame narrowed and dirty so then often caught accident for bike riders as the road became slippy on rainy season because of that dirt. Last month i got accident for that and broke my left arm. Laterly i have told that nhai officials but they didn't take any step as they are earning money from that illigal parking.

              So please take some necessary steps so that the citizens can drive safely.

              Sincerely

              Goutam adak.
              Jangalpur. Howrah. West bengal.
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                R
                Realkr
                from Mumbai, Maharashtra
                Sep 7, 2017
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                Hi sir,

                I have a plot in piler (Tirupati to madanapalli) adjacent village bodumalluvaripalli village. Recently nh authorities has been placed a nh stone adjacent to my plot. Please let me know that what is the total road width including drainage and service roads and middle divider.
                If my plot is acquiring for nh 205 road what is compensation i will get it. Like the compensation is market value or government guideline value.
                Ex: the gov value is around rs.185 per square feet is there and where as market value approximately is around rs.920 per square feet cost.
                Which will nh authorities or state gov will consider?
                Please help me on this.
                Most untrained staff at toll booths. No dedicated Fast Tag Lane provided at Bagwada Toll booth as declared by Ministry of Highways (starting 01/09/2017), Trucks are entered in lanes provided for LMV, whereas all LMVs are routed through the left lanes. Nothing done for heavy vehicles driving on the fast lane all throughout the Highways.
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                  V
                  Vaibhav Vyas ntd
                  from Dhaka, Bihar
                  Sep 7, 2017
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                  Address: Rajsamand, Rajasthan, 313301

                  नाथद्वारा से उदयपुर ( राजस्थान) के बीच में स्थित टोल
                  इस टौल पर कौई सुविधा नही है
                  सबसे महंगा टौल है एम्बुलेंस सेवा भी नहीं है और ऱाजनेता की और बाहूबलीयौ की गाडी मुफ्त मे निकल जाती हैं और आम जनता कौ भारी राशि देकर निकलना पड़ता है हाई कोर्ट के आदेश के हिसाब से जब तक सर्विस रोड नही बनती है तब तक टौल वसूली नही कर सकते हैं लेकिन यहा सरकारी औदौ के मिलीभगत से बिना सर्विस रोड बनाये एक साल से टौल वसूली कर रहा है और यहा पर काम करने वाले लोगों की दादागीरी बहुत ज्यादा है कभी भी मारपीट कर देते हैं और पुलिस भी इन कि तरफ से बात करती है किसी भी टौल के पास के लोगों को मुफ्त या मासिक पास जारी किया जाता है लेकिन यहां पास 500 में जारी किया गया था लेकिन टौल वालौ की मनमानी के चलते टौल के पास भी बंद कर दिए हैं और भारी राशि वसूली कर रहे हैं
                  RTO का काम होता है परमीट देखना की राजस्थान परमीट की गाडी है या आल इंडिया की पर यहाँ टौल के लड़के बोलते है की राजस्थान परमीट की गाडी है तो परमीट दिखाऔ यहा बहुत ज्यादा मनमानी है और सरकार भी कुछ नहीं कर रही है इस टौल की सडके एक साल में ही टूट गई और सरकार ने कौई कार्यवाही नही की कृपया कर हमारी परेशानी को दूर करे
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                    R
                    rutulsuthar
                    from Hyderabad, Telangana
                    Sep 6, 2017
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                    Respected sir,

                    I travel from ahmedabad to idar via chiloda - himatnagar road every month. I pay toll tax assuming that road will be maintained properly. But due to rain, road is damaged at some places for a long time. No proper maintenance work or even no patch work is done yet. I asked a toll tax guy when this road will be repaired or whom to complain regarding this. He even didn't reply properly. He said this issue has been shown in news channel too.

                    Sir, if roads are not maintained even after paying toll tax then why should we pay toll tax? Why govt. Don't maintain roads by itself? Why we pay tax in rto at time of new vehicle's registration? Why govt assign road work to private companies? If any damage due to bad road then who is responsible for it?

                    Please take strong actions against whoever is responsible for this.

                    Thank you,
                    Rutul
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                      S
                      sarojbehera
                      from Jamshedpur, Jharkhand
                      Sep 6, 2017
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                      Address: 755023

                      Dear sir,

                      The national highway in between bramhani bridge to duburi is going very unsafe condition.

                      There are many heavy vehicle, light vehicles and two wheelers are dailing moving as a parimary root to kalingaindustrial estate (Tatasteel, jindal, visa, ninl, mesco.

                      Accident is very regular in this way. As per the statics of last 6 month there are 35 more road accidents and 9 fatal cases on this road.

                      The major cause is the barmhano broidge of 1.2 km is in very poor condition and not getting repaired by regular complain. Also there are many pot holes and man holes.

                      After many publish and complain there is no action from any concern.

                      Regards
                      Saroj behera
                      [protected]
                      +1 photos
                      Just crossed raikal toll plaza. The fastag lane has been used to send all customers, and not been specifically allotted for fastag customers. As a result, had to wait for 5mins ( the vehicles were not moving quickly) had to move to another lane where we had to give cash and purchase the toll ticket.
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                        E
                        EVinodha
                        from Chennai, Tamil Nadu
                        Sep 5, 2017
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                        Slow or no progress bridge construction
                        Bridge construction connecting canal road and kadappa road kolathur puthagaram started in mar 2016. It has been 18 months since they started but haven't completed. No progress now. It is almost in the finishing stage. Please help to resolve by completing this work asap. The roads nearby are in worst condition as metro water work in on. Especially during rainy season it is difficult to commute. Elderly people and kids are falling down. Today a person fell down from his bike since the road was too worse.
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                          A
                          Arihant Sandheliya
                          from Gwalior, Madhya Pradesh
                          Sep 5, 2017
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                          Address: Jabalpur, Madhya Pradesh, 483113
                          Website: www.mprdc.com

                          Sir, I am arihant sandheliya from patan dt. Jabalpur mp pin 483113.
                          I travelled on 3 sep 2017 from my hometown patan to koni village which is 5 km ahead from patan on Patan rahli road SH-48, constructed by mprdc.
                          When I reached on PATAN TOLL PLAZA (SECTION 40.000 ON SH-48) employee demands 25 rs.
                          I mention him that as per my knowledge local residential are free from toll tax.. but they refused it arrogantly and I paid them 25 rs.
                          After 2 hours when I returned from there they again demand 25 rs for passing.
                          This time I ask them that when I already paid 25 rs on a day than it remains valid for 24 hours .
                          But they get together all the employees present there and aggressively make pressure for 25 rs and I paid them again.

                          My complaint is
                          1. As a local residential, am I eligible for free passing
                          2. Is toll tax is same for 2 and 40 km
                          3.we have to pay both time during 24 hour period
                          4. Are employees free to thratend passengers

                          Please do justice

                          Details
                          MP ROAF DEVLOPMENT CORPORATION
                          DBL PATAN RAHLI TOLLWAY LTD
                          DBL PATAN REHLI TOLL PLAZA
                          Toll plaza name: PATAN TOLL PLAZA
                          SECTION: KM 40.000 ON SH-48 PATAN-REHLI
                          TICKET NO.:[protected]
                          BOOTH & OPERATOR NO: 4 & r80888
                          Date & time: 03sep 2017 10:31 Am
                          Vehicle no: MP20CC2227
                          TYPE OF VEHICLE: CAR JEEP VAN
                          FEE: RS 25.00
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                            from Allahabad, Uttar Pradesh
                            Sep 5, 2017
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                            Address: Jhansi, Uttar Pradesh

                            Employee anurag yadav as he said his name was talking very rudly and misbehaving as much he could without telling the truth and right way for local slip.. Conversation we had... I gave him rs 50 for local he said give 90 i said why i want local he said no give 90 when i gave my id then he said itnni bahas ku kr rhe ho pahle diya kro to hmne bola apko btana chahiye na k id dikhao to local ki dunga lkn ap to bole k local ki dete hi nhi h mtlb k ap jhut bole aur tej akad k sath bat kr rhe ho kuki pahle chate the k 90 vasul lu jbki agr ap shi trh se bat krte aur btate k local id show kriye to local ki dunga to itni bat nhi hoti lkn ap jhut bole aur galat trike se... Phr ap bole k pehle id diya kro tb local ki maanga kro... So this is my complaint all about the employee... Don't know which firm have contact of that place... But the way he was talking bht ganda aur uncivilized way...
                            Sep 04, 2017
                            suthar minal's response
                            Please help me to resolve Interest Pending in NHAI due to wrong bank updated.

                            Certificate No. 1601009

                            I have attached here with Cancel Cheque o[censored]nion Bank of India
                            Please help me to resolve Interest Pending in NHAI due to wrong bank updated.

                            Certificate No. 1601009

                            I have attached here with Cancel Cheque o[censored]nion Bank of India.

                            • Bank Name : Union Bank
                            • Wrong account no. : [protected]
                            • Correct Account No. : [protected]

                            nhai toll barrier employee misbehavior and loose talking on semri toll barrier jhansi up - Comment #2840953 - Image #0
                            nhai toll barrier employee misbehavior and loose talking on semri toll barrier jhansi up - Comment #2840953 - Image #1
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                              Viswanath Kartha
                              from Gudivada, Andhra Pradesh
                              Sep 3, 2017
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                              Address: Ernakulam, Kerala, 682023
                              Website: Fastag

                              The toll at paliyekara near trissur always allows regular passengers on fastag lane and totally cancells out the advantage that fastag users are supposed to get. They issue tickets in exchange of cash without any fines to defaulters of fastag lane.
                              Please communicate with the till to stop allowing regular passengers on fastag lane.

                              Transaction details
                              Dear customer, your etc account no. [protected], vehicle no. Kl07cf1708 has been debited rs 70 on sep 02, 2017 23:36:41 for toll charges at paliyekkara toll plaza plaza on 02-sep-2017 11:28:07 pm. Available balance is rs 590.00
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                                Harman Kaur Narchal
                                from Kachhwa, Uttar Pradesh
                                Sep 3, 2017
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                                On our way from chandigarh to delhi, on karnal toll plaza, the fastag lane was overfilled by nonfastag users, we had to wait for 30 min to get pass it.. Same incidence happened at panipat toll plaza, on inquiry the managers refused to talk to the fastag customer care center.
                                What is the point of spending so much without anyone taking responsibility of it.

                                I had clicked the pic of the lane... Pls tell what is the point.. Is corruption gonna rule us forever.. Who will take a stand
                                +1 photos
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                                  Pria Joshi
                                  from Jaipur, Rajasthan
                                  Sep 2, 2017
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                                  Address: Jaipur, Rajasthan, 302001

                                  I am an aplicant of bpcl petrol pump in banswara rajasthan, i have been frustrated since last 3 month with the way the office people at morth office (Jaipur) handle my file for approval, when every document they have asked have been submitted by me, there is no issue whatsoever with the file. Yet they are not proceeding the file giving no explanations.
                                  Regards
                                  Lalit bunkar
                                  [protected]
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                                    Uday Teja Manikonda
                                    from Akola, Maharashtra
                                    Sep 2, 2017
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                                    Website: www.nhai.org/Grievance.asp

                                    I was travelling from hyderabad in kurnool highway. I have a fastag card and went into the fastag lane with my car at around 11 am on 02/09/2017. It took more than 10 minutes for 3 vehicles ahead of me to move where as the vehicles in the next lanes zoomed. As my turn came i questioned the toll booth employee as to what is the reason for the delay. He said # you and abused me using mother* when my mother was sitting next to me. I could have literally done anything beyond law and order in that moment if i had lost my temper. But i just moved away after a small argument. I want him to get punished.
                                    Aug 30, 2017
                                    Hansraj mali's response
                                    Sir, we pay heavy road toll but bad condition of roads damage our cars. Please recover my damage. NH 14 road is in bad condition. Take early action on my complaint.
                                    Sir, we pay heavy road toll but bad condition of roads damage our cars. Please recover my damage. NH 14 road is in bad condition. Take early action on my complaint.
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                                      agovil30
                                      from Chandigarh, Chandigarh
                                      Sep 2, 2017
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                                      Address: Aligarh, Uttar Pradesh, 202001

                                      Hi, normally i travel from delhi to aligarh and the distance is 135 km, during this travel i have to pay toll tax of 260 which is a huge amount, same is the case of express way from delhi to agra there is a toll tax of rs 430 for 190 km, which is very high, please make a some policy that traveller can pay amount according to km and at nominal charges.
                                      Amit
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                                        gauravldh87
                                        from Chandigarh, Chandigarh
                                        Sep 2, 2017
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                                        Address: Ludhiana, Punjab, 141401

                                        This is to bring into your notice about the worst condition of doraha flyover roads connecting to doraha city (Punjab) on nh1. Due to this worst condition of the road there are heavy possibilities of accidents. We have been noticing this from long time. You are requested to take some action as early as possible to improve the condition of this bad road.
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