National Highways Authority of India [NHAI] Complaints & Reviews

Dear NHAI,

With warm regards from a valuable voter citizen of india, i have a very disgusting problem to share with you. My msg. might be little long but will change your phase of life if solved.

We have been travelling regularly from Neem ka Thana to Kotputli Road which covers around 37 kms. And more than 20, 00, 000 खडे

As u are very much aware of the fact that this is a risk for every traveller travelling via road, despite of this people are forced to pay toll tax of ₹45/- for single way and ₹70/- for 2way keeping their life in danger. They collect this ample of Amt. just for sake and do not invest on repairing roads and maintaining them. So, my humble request to you is please travel twice this road and feel the pain. Today (9th may 2017) was my 4th trip from this route and i decided to not to pay toll tax as my money is wasted for such beautiful maintenance of road. I was harrassed today for refusing to pay the toll tax and being pressurised with my co-passengers(family) i had to pay ₹45/- for these painful roads covering 37 kms. Before we used to pay ₹30 but now it has increased to ₹ 45 and still the condition of road is same.

Respected Sir, customer ignores this amt. just to get escaped from un-natural fights and police file-ups, but they least bother to pay even more as a toll tax but only in return for well maintained roads.

This is india sir that is why he replied me very harshly that
1.) "You have to pay"
2.) "call the police what happens w'll see..."
3.) "using slang language in from of my family members"

With due respect on behalf of this route travellers i request you to plzz look deep into this matter as this is image of RAJASTHAN HIGHWAY.

Sir
I am serving airforce personal and i was going to etawah from phoop by my own vehicle on 08 apr 17 0833hrs i show my i-card for toll exemption but he refused for toll exemption he said you have to pay if don't want to pay then go back but according to govt rule vehicle of defence personal are exempted​ from toll tax and one more govt rule vehicles 6km area from toll plaza are also exempted from toll tax both criteria was fulfilled by me but i was forced to pay toll tax

And according to nhai toll tax for four wheeler is 25 paise per km according to that 6km toll tax is 1.5 ₹ while i was forced to pay 55₹ for return journey

Please look into the matter seriously
Thank you

On 8-5-17 i am traveling on punjab roadways bus from karnal. We reach around 10:10. Am there was chaos in a queue we waited more then three minutes.in latest rti reveals more den three minutes for commuter is charge free. But they said we did not get any notification. They still charge toll tax from the bus driver. The behaviour of employees are so rude.

I am staying in chengalpattu. I am working in Mahindra city. My vehicle number TN 19 AD 1071 is a commercial vehicle.
Daily I am traveling from my hometown to Mahindra city- Infosys, about seven kilometers, which is costing around 60 rupees to and fro. Which is a loss for us. When we approach our higher authority, we were denied for our basic needs. I am owner cum driver and there are around 150 drivers like me, who are experiencing the same situation. There is no basic​ benefits for us. It was denied as we are local.

There are many toll gates in andhra pradesh with high price and sucking our blood.5 toll gates in 220 km's from bhubaneswar to vizag road from a. P border. I have seen some outdated toll gates at gurazala, guntur district which are running with the help of local political people. Simply they are collecting money. Please do your best from this scraps and save our country.

I have made an application on 06.03.2017 for issue of captioned bonds vide application no.21802287. The payment towards purchase of bonds was made on the same date in the axis bank, indore (M. P.) branch. The bonds in question have not been received as yet though a period of two months has already elapsed. The bonds may please be issued at the earliest and i shall be thankfull if you drop me a line of confirmation.
Shirish basarkar i. R. S.

Sir

I would like to inform you that very bad condition of nh-87 from rudrapur (Uttrakhand) to sidcul pant nagar, (Uttrakhand) approx 8 km,

From the last two years no maintenance provided. It has very bad condition.
Its increasing accident day by day.
Due to sidcul industrial area it is very important to repair.
It is not culture of modi government/ nitin gadkari.

Please look into the matter and take action asap to maintenance of the road.

Thanks and regards

Kuldeep gupta

At bharudi toll plaza where is no space for two wheelers. We two wheelers public are also pay road tex. So plz check this toll plaza there is no small space for two wheeler. When we pass this toll plaza that time we suffer hard and harresed plz give some space for two wheeler. And help medium public. There is all lane for four whellers and where is space for two wheelers and three wheelers resurve there is also pass car and buses. So hes not pay toll but all this picture where is going midium level public. Hate government system bcom no rulles for general public only facility for higher value public. Plz do for general public. Bcoz all pay tex.

Locals just on the other side of redhills- Tada tollgate have to wait for 30 minutes to 1 hr, in-spite of having smart card. Sick people who have to reach the other side have to wait. Herebuy the golden hour is lost. Most markets and schools are also towards Redhills. Working class people have to cross tollgate twice a day. There is no separate line for smart card holder. Locals and smart card holders should be allowed in separate line as per the tollplaza rules. But this is not followed in this tollplaza.

Dear sir.,

Nhai toll plaza in various gates in tamilnadu, they are not allowed disabled persons driving vehicles after showing disability certificate.

Please give us clear information about all disability persons exemption from toll gate in india.

I hereby attached letter from nhai for your reference, please clarify this certificate in valid?

We are facing more than 500 m Long queues starting from Bangalore at all the toll gates on the way to chennai, each toll gate taking 30 min to get crossed.

Currently it's krishnagiri till gate we are stuck at. Please help clear the traffic.

I Guess there is a rule that if toll gate clearance is taking longer than 3 mins, the vehicles should be allowed to go through without collecting toll amount till the traffic jam is cleared but I don't see the toll collectors following the same and they are actually causing traffic halt on the highways. Even ambulances getting blocked badly. This is very serious issue which needs immediate attention and should be resolved without delays.

On my emergency ride to Narayana Hrudalaya Hospital from Silkboard, I took Bangalore Elevated Tollway, at 7.30 am morning today, a Saturday, to avoid the traffic signal delay in the Hosur road below. Eventually I end up as the 20th car and trapped 15 mins in the toll gate. Fortunately the patients condition was not aggrieved. Use the technology to display the expected delay (based on the number of vehicles plying alongwith block at tollgate on Elevated road) at Silkboard before boarding it, so that the drivers can take decision to use BETL or Hosur road. Or not keep more than 7 vehicles waiting. Again you can use technology to blow an alarm along with big display to show the vehicles can demand for free passthrough on tollgate. Same can be replicated across highway tollgates. Audit the systems are working on frequent intervals, since the toll operators can damage the system and sabotage the effort. Even greed should have a limit.

Hi sir,

My complaint is regarding heavy traffic block in Krishnagiri toll booth in Tamil nadu.
Even there is a heavy traffic block authorities are not ready to open the toll booth. This is not just case of this toll booth every where in India it is happening.
Please take an action for this problem immediately.

Yours faithfully,
Manu K Harshan

Heavy traffic in krishnagiri (tamil nadu) toll gate. People are waiting more than 1 hrs to pass till gate. People in emergency reaching their destination late, then what is the use of highway. People are unaware of yellow line rules. Please increase the lane in toll gate or ask the toll gate to follow yellow line rules. People are suffering everyday. Please take action

I travel mostly from bengeluru to kerala twice a week. I have seen toll plaza always gets crowded and we almost wait 30 minutes and sometimes more..

I knew about the rule that if there are more than 5 vehicles in all the queues the toll must be opened to free the traffic. But the below tolls are not following the same and i request you to take some action which will help the public.

Toll booths below are crowded most of the times:
1. Toll plaza, nh44, krishnagiri, tamil nadu 635001
2. Nhai toll booth - karnataka, attibele, karnataka
3. Salem - kochi - kanyakumari hwy, paliyekkara, thalavanikkara, chittissery, kerala 680301
4. Nh44, karuppur, salem, tamil nadu 636011

Dear National Highway Authority Of India panipat jalandhar nh-1 tollway

I am a regular traveler in between jalandhar and ludhiana where I come to know yesterday only 26th of April 2017 regarding a rule where one can refuse to pay toll if he stuck more than 3 minutes in any toll plaza, I usually stuck in toll plaza available in between jalandhar and ludhiana i.e. ladowal toll plaza (km328.050on nh01)

today 27 april 2017 I travel towards jalandhar and where when I reach to Toll plaza I got stuck more than 8 minutes which I did capture in my phone, the management and the girl available in the cabin left when they come to know i am capturing their video and called a guy who named him self Rudhar Singh who refused this rule and ask me to pay, he did accept the same on recording I want you to refund my amount which I have paid for my return journey my details are as follows

Ticket No. 79CAE4E8D1022
BOOTH OPERATOR - 02& 00130
ISSUED DATE[protected]
TIME - 09:46 AM
VEHICLE NO - DL12CC9394

I request you to please provide me your rule regulation guide and make sure proper rule regulation follows on toll plaza .

Regards
H Grover
[protected]@gmail.com

Sir n. H highway 1 land on ludhiana jalandhar highway near metro store is encroached upon by land sharks. The old octroi post and building is used by certain people who have modified it and hav got electricity connection. With malafide intention complaint to p. W. D. Departmention hav proved futile. Hoping for urgent action from u. Any delay will lead to harassment of public as land is very precious and owned by nhai.

Dear Sir during my journey Delhi to Jaipur to Delhi on 25th and 26th April I found lot of violation by Truckers who were not following any lane rules during driving on both way I found all of them driving their trucks in all lanes some time parallel to each other which is also violation of honourable Supreme Court who strictly asked all heavy vehicles to drive in left lane only and not to stop their vehicles on road other than its prescribed place .
It was also very strange that there were no any road safety signage installed any where on full highway while advertising boards installed both side of roads everywhere.
We also don't found any NhAI petroling team who has to check these violations and ensure to implement road safety rules to avoid daily accidents and casualties.

Hi respected sir/madam, i was with my better half on the way to hospital as she was pregnant and expecting anytime. I had to wait for than 17 minutes to get my pass and i requested them to use the express till and was happy to pay and explained them the reason but the staff was very rude and was barely listening to me and was using swearing word. I came to india so that my wife can have her delivery with the parents and that day i regret the decision but luckily i was on time. I heard that if we wait more than 3 minutes we can avoid paying toll if it is true than can i please have a copy of such rule emailed to me please at [protected]@gmail.com
Kind regards

I got this fastTag from IDFC bank. On Apr 14 2017, I was coming from Madivala to Electronic City Phase 1 through Bangalore Electronic City Elevated Way. At Electronic City Phase 1 BETL toll, it was showing "Tag is expired". It worked fine in same day morning & had Rs 450+ balance in my account. I showed the SMS that I got in from morning trip. But they didn't agree, and they made me pay Rs 45 for that. Total Rs 155 (45+45+20 from IDFC account + cash 45) gone from my account that day for 4 times usage (it should be Rs 65 for a day pass).

For all kind of their technical issues at their backend/connectivity, they show "Tag is expired" message which is an abusive message to the consumer. The bigger issue is the attitude of toll employees when they see this "Expired" message.

Totally immature abusing system.