NestAway Technologies Complaints & Reviews

I am owner of a flat in DLF Westend Heights Bangalore.
I trusted Nestaway to rent my flat two years ago.
I found them highly unprofessional in their communication.

Here is the list of issues I faced:

1. It is October 25th, 2020. For the last one month I could not login to their system because of the technical issues in their system. They did not bother to resolve the issue even after complaining multiple times by email and twitter. So for last one month, I cannot communicate them using their usual method of "raising a service request" in their app and they have done nothing to fix it.

2. My tenant planned to move out on October 17 and he informed me on September 25th, but Nestaway did not inform me about it officially until there was only one week left to his move out.

3. As of today (October 25th), they have not paid the rent of September. The worst part is that they did not even inform me in advance that they had plan to delay the rent. Later after asking continuously for 10 days (on around October 14th, just 3 days before move out of the tenant) they emailed that the rent was delayed because they wanted to adjust security deposit given to me when the tenant came to the flat.
But just two days after the move out, they sent me another email, demanding the security deposit, without talking about the pending rent of 47 days.
On top of that they threatened to charge Rs 200/day as penalty if I do not pay the security deposit with 7 days of move out. So they had already delayed the rent by over 20 days without committing any penalty to me, but they expected penalty from me.

4. This was not the first time when I experienced their unprofessionalism. In last two years, whenever there were issues, they took weeks and sometimes over a month to answer simple queries.

5. Escalations have no impact at all. After getting no satisfactory response from their customer care, I sent emails to their CEO, Mr. Amarendra Sahu directly and to my surprise, even he chose to ignore the complains.

Overall the attitude of Nestaway staff from top to bottom had been highly unprofessional. Now I am waiting for the final settlement with them.

It has been nearly 2 months since my moveout from nestaway property still they haven't provided the security refund which was promised within 7-14 days.
Tried every possible way to contact them - calling customer care, over mails and even raising tickets but there is no response.
Kindly help me getting my refund back.

House id is - N3335
Ticket raised on nestaway app : CC_08447513

Hi,

I raised a move out request on 15th august 2020 for 30th august 2020, and nestaway added an extra amount to my dashboard saying i will be charged 5480 extra since the policies have now changed and notice period is one month, alright! But the house which i was staying in had 10 days notice period and i was informed about it when i first moved in.
i said alright let it go.

now after almost 60 days of my move out, several mails, service requests later, none of which was replied to, the customer care representatives are coming back to tell me that I have to pay back nestway with 5000 . Along with a painting charge of 9000 they have also added a inr 12300 moving charge for what i don't know and a utility bill of INR 1012, when I have already moved out on 30th august.

I have been informed by the Property owner that I will have to vacate as he is canceling contract with Nestaway in the month of September but when i asked the Manager he said there no cancellation in contract, Finally I have been not given notice of 30 days prior as per Nestaway policy. Also have been asked to vacate on 28th of September. Now I did not get my refund as well. I have been staying with my friends home and had struggled a lot.

I would need my deposit back plus one month rent as you did not inform me prior 30 days else will send legal notice and will reach out to consumer court with the help of my lawyer.

We have alredy vacated our flat on 17th Oct and a complete 30days notice was served as per process. The security deposit we made at the beginning was 44000 out of which we have been only reimbursed 5K. There were no damage to the house or any product inside it so its clear that they are running fraud. we need to have our complete payment .

I have given deposit of 39k, I have vacated the house in June and till now the advance amount is not refunded yet even after multiple service request and complaint are raised .

No communication via email phone or anything from nestaway on advance refund amount

I have vacated the flat N224 9th of september 2020.
Till now i have not received my security deposit refund.
As per my agreement there is no clause of Non-IDR mentioned so putting my security deposit under NON-IDR is illegal.
My emails are not responded and tickets raised are not answered.

Moved out on 11-july-2020 from houseID 82958, still not recieved the refund. Multiple cases raised, answer is always same - waiting for owner to refund.

Am in the building full of nestaway tenant, at least 10. And the owner is same, I know for sure that these tenant are still paying rent. Why can't nestaway give back to me instead of owner, if owner is not paying. 19000 is not a small amount to leave. Am in difficult situation, and it's feel like begging just to get my money back.

Please help me out.

The app does not allow me to raise ticket for move out and the customer care number does not work

I vacated the house last week on[protected].
I was promised by nest away that within 5-6 days i will be receiving my security deposit 11250/-.

But till date i haven't received the same .
No one answering the tickets i raised. Unable to view my dashboard.
Pls help

Hi team,

My name is Jayaram, I took a rent house through Nestaway technologies in May 2017 and I vacate the house by raising the moveout request in nestway portal. The nestaway application generate the mail with "NestAway: Move out details and settlement amount" heading and attached pdf file. In that pdf file they generate the total amount wrongly .

This will impact the overall process of refund of remining amount to the customers(tenant).

Thanks and Regards
Jayaram

I am staying in Nestaway property number 27598 since July 2018. As per my original agrrement my notice period for a move out was 10 days, also as per the original agreement it was mentioned that apart from 5% increase in rent no other clauses are subject to change from year on year.

In May 2020 my agreemnt was renewed second time. In the agreement NestAway had changed notice period to 30 days. So I raised service request SC_02278415,...

I had taken a room on rent from Nestaway during March 2020.

1. Move in: First and foremost there was no proper response from the property manager regarding the move in. The fan was not working properly and the lock was damaged. I raised a request but there was no response. Finally I fixed it on my cost through some other vendor.

2. Moveout: I finally decided to move out on Oct 2020 first week. The executive verified everything while move out procedure and clearly told me that there are no issues and the security deposit will be returned within a week. Its been more than 2 weeks and still the deposit is not returned. The call support is not functioning and there is not even a single response from raising a ticket.

Please think before getting through nestaway for rental properties. I would suggest all to directly get into touch with the owners of the house eventhough the deposit seems high. But the money will be safe.

I have clearly experienced complete ignore from Nestaway and not valuing their customers.

I am attaching the service request thread.

Hi,

I have vacated the Nestaway house which I had stayed for more than 1 and a half years this July. And since then I am trying to contact the owner and Nestaway team. Both seem to be unreachable. The owner ignores my calls on purpose.

I recently got a email from Nestaway saying that the owner is not responding to their requests since a long time but has agreed to refund the deposit. I have given Rs 50 thousand deposit to Nestaway.

They mentioned they would only be refunding Rs 30 thousand. I used to stay in a 400 sqft 1 bhk and they have deducted Rs 20 thousand. I have requested them a detailed breakdown as to why there is so much deduction and I have no reply from them since a month, nor any deposit refund.

It's been more than 2 and a half months and my money is not being refunded or I cannot reach them out in any way as they don't reply.

After I vacated they still kept on adding rent payment pending in my dashboard and also had added late payment fees for the rent.

On 1 sep 2020 I had booked a flat in an Electronic City, 16 cross, building name - Srinivasam Apartments, flat no. 204.
House ID : N2960

Before booking the flat I had asked Kishore (the nestaway person, electronic City who showed me flat) about all charges and terms. From my side I had made it clear that I do not want the house to be painted so I will not be painting it after leaving the flat. For this he said okay then painting charges will be excluded for your flat charges. And I also asked for an agreement to see so that I can read all terms and conditions before booking a flat for that he just sent me a random photo of the agreement which did not contain any proper information.

Now after making the token Nestaway are changing earlier terms and conditions and imposing the charges of paint on us. For this I called manager and tried to solve our issue but manager is not cooperating with us.. manager answer was "do whatever you want to do and don't include me in this". Being a buyer I had completed all my duties ie. buyer be aware. I had asked for all information but nestaway person had misguided me and tried to commit a sort of fraud with a customer. As this agreement is based on ambiguous terms and conditions. So this agreement is not a valid agreement. Through their app, twitter and other platform i tried a lot to communicate with nestaway but they are not at all cooperating with me.

What I agreed was -
9000 for nestaway charges
Deposit And
advance rent payment

Now what nestaway imposing on me is -
9000 for nestaway charges + painting charges
Deposit And
advance rent payment

Now I want my 4500 money refunded and compensation of 2000 from Nestaway because of their such services i had got so much of mental stress and had to invest my valuabe time in this issue.

I am Amit Jha from Bangalore. My complaint number with Nestaway is CC_08428515. My rented house ID was N6461 at Yemalur Bengaluru. I applied for Moveout in July2020 and moved out of the property on 1Aug2020 with proper notice period to nestaway. I always paid all my rent and bills on time without a single day delay ever. As per agreement, I was supposed to receive my security deposit of Rs 45, 000 refunded within 7 days of moveout but even after more than 2 & half months from the day of moveout, I am begging with Nestaway for my deposit from Nestaway, without any response from Nestaway.

They are fearless of the regulatory bodies, judicial system and consumer forum of India. I don't have a feeling that they are going to pay back my deposit back to me easily. But I am also determined that I am not going to leave them easy because its my hard earned money which they have been holding for no reason.

There is no Security Refund even weeks after move out. I need my security deposit back.

Hi,

I was staying in Nestaway provided home and wanted to move out. I raised my move out request on 12th September and served 1 month notice period also which was upto 12th October. But Nestaway is not processing my move out and on addition to that levying random charges to me. My roomates and I moved out on the same day but they didn't levy these many charges on them and processed their move out. These charges are getting added daily without any proper explaination.

Their customer service centres are closed due to covid situation which I totally understand but they don't even call back, They called once when I was in a meeting and couldn't receive their call. I didn't get any call back after that until I raised my issue on their facebook page. Again they called just once when I was away and then nothing.

I don't know when and how am I going to get back my deposit of Rs. 22, 000 from them.

This company has harassed me from the start of my shifting into this house

I had rented a property from Nestaway in Thane, Maharashtra and left the same on 16th August, 2020. I had paid INR 70, 500 as security deposit out of which I have received INR 10, 824 only.
It's been almost 2 months and I have not received full payment of my security deposit.
Please help me in getting the same.

Hello Sir/Madam

My name is Mainak Mukherjee. I had rented a 1bhk flat from Nestaway in January 2020 at ‘Ejipura Bangalore, thangavel nest’and have vacated my place with all rent and due clear on time on August 07 2020. My deposit refund was promised by Nestaway within 7/14 days it has been over 2 months I have not received my deposit. I have complained so many times to the concerned team on Twitter in mail so many places but have not receive any clarification from them. Every time they come up with the same excuse of them still reaching out to the owner to refund them the deposit and then they can pay me. They are not even providing the owner details. Kindly note this is not a one off incident from Nestaway but a pattern. They are doing the same things with so many other unfortunate customers like us where they give the same reason. Please do a research into it as it is a potential case of fraud. On top of that they change the settlement report amount to their wish and give back 1/3 of the deposit to many others. But I am not going to speak for everyone but here I am concerned more for myself as I need my money. It’s my hard earned money that is with them. I have all the details of mail settlement report amount saved I would be happy to share the details please tell me how to share those documents.
I hope you will understand my situation and provide me with justice and take this matter seriously.

Thanks and regards,
Mainak Mukherjee