NestAway Technologies Complaints & Reviews

I had raised complaint to Nestaway for reversal of charges applied unattended Nestaway Home Assure Maintenance for the months August-2020 & September-2020. Firstly i raised the complaint by raising ticket on Nestaway mobile application but they asked me to mail on [protected]@nestaway.com. Upon mailing the said website i have not received any resolution. I again reopened the ticket mentioned my concern with mail attachment but the team replied to it that the had discussion regarding this & closed the ticket again. I am very much disappointed with this attitude of Nestaway customer care service. Since, the property owner has offboarded the property the unattended service further cannot be served by Nestaway before my move-out. I ask nestaway to reverse the charges levied for the said months alongwith the applicable GST at the earliest.
Nestaway House Id: 27194
Tenant: Rahul Tekale
Attached screenshot for reference

I want to mention the reasons why I left the house.
1. Security incident: There was no lock keys provided for main door and main door used to be open in my stay. Security guards wife told me as there is no lock in the house she generally goes in the house without girls permission. Where is safety?
2. Security incident: There was fire in the house.
3. Security incident: The electricity was cut for 24 hours, I raised request for it but there was no response. When electricity was cut I asked security guard, he replied rudely that he is not a electrician but after 24 hrs when I said I am moving out of the house then he did something to electricity unit and electricity came in 2 minutes. So, he purposely cut the electricity.
4. The nestaway number was not working.
5. My roommate did ragging. My roommate told me I am not supposed to used any utensils and said ask nestaway for utensils.
I lodged service request for the lock and electricity cut but there was no response from the team

I was tortured at nestaway house that's why I left house. I don't want to pay move out and notice period charges and December rent as I left the house on 1st december. there was problem with nestaway service. Please contact me on my personal email id, bhakti.[protected]@gmail.com if I will not get the said amount then I am going to call police/ consumer court saying I was tortured at nestaway house and I will fight to get my refund.
Bhakti
bhakti.[protected]@gmail.com

Sent from my Galaxy

Hi,

I want to mention the reasons why I left the house.

1. Security incident: There was no lock keys provided for main door and main door used to be open in my stay. Security guards wife told me as there is no lock in the house she generally goes in the house without girls permission. Where is safety?
2. Security incident: There was fire in the house.
3. Security incident: The electricity was cut for 24 hours, I raised request for it but there was no response. When electricity was cut I asked security guard, he replied rudely that he is not a electrician but after 24 hrs when I said I am moving out of the house then he did something to electricity unit and electricity came in 2 minutes. So, he purposely cut the electricity.
4. The nestaway number was not working.
5. My roommate did ragging. My roommate told me I am not supposed to used any utensils and said ask nestaway for utensils.
I loved service request for the lock and electricity cut but there was no response from the team

I was tortured at nestaway house that's why I left house. I don't want to pay move out and notice period charges and December rent as I left the house on 1st december. there was problem with nestaway service. Please contact me on my personal email id, bhakti.[protected]@gmail.com if I will not get deposit amount then I am going to call police/ consumer court saying I was tortured at nestaway house and I will fight to get my refund.
Bhakti
bhakti.[protected]@gmail.com

I am attaching the screenshots of mail I recieved after the inspection done by nestaway on 7th May of the flat I vacated in April only and I called myself the area manager for inspection also. 2.the notice period charges are totally invalid as I raised the notice in March only as per the rules of nestaway and I followed my moveout date and moved out that day only .. only the inspection was delayed due to corona. 3. The rent charged applied on me are invalid as only the inspection is done on 7 may I moved out in April only By informing nestaway people so they assured me on a call I recieved on nestaway that I will get my full refund but only the inspection will be delayed. 4.even the painting charges applied on me I can accept but when I was vacating the flat before 6 months that were only 13000 as I checked once so it is waste to stay more than 6 months as u charge more after that. 5. I trusted nestaway for 4 years and never faced any problem but why this time .. 6 still 50000 is balance on nestaway which needs to be refunded to me . I am also attaching the pics ofrent receipt which proves that my moveout was in April 4 as it's clearly mentioned no April and May rent which was modified later after so many requests now nestaway is saying give us something in written then only but they promised me on call from nestaway number

I moved out of nestaway property ID (48137) on 25/10/2020 and till now I haven't received my security deposit refund. Nestaway is cheating the consumers by removing dashboard from their app so that users can't see any payment or settlement details & question later. My total deposit was Rs 45000/-from which nestaway is supposed to cut Rs 24244/- which includes move out charge, rennovation charges & Oct rent. I should be refunded Rs 20756/-.

Every month nestaway is applying new amount on my previois house that i left 6months ago. Charges for renovation 999, and other charges like 600 already they took but still after 6months applying 2140 of maintainance. Last house maintenance was just 200 for month, then how 2140. Also took 10k painting charges, checked with owner they didnot also do painting.
Company is taking poor working people's hard earned money. Its a fraud.

Property offboarded by nestaway N48823, my family had to relocate during the pandemic. Complied with all their maintenance charges, yet they refuse to refund my money stating it is with owner. Owner States nestaway hasn't paid him rent in months. Ultimately my deposit is stuck due to all of this nonsense. No customer care, you are forced to leave reviews on Google Play and create twitter IDs to follow up to get back your own hard earned money, only to be met with automated responses .I advice everyone to stay away from this fraudulent and inefficient organization.
CC_08476497

I was staying in house id-N11786. on 26th Sep. 2020 i moved out and vacated my flat. Before moving out I had a call with the area manager Mr. Harish regarding the amount that will be deducted for painting and cleaning of my flat due to the move out. As per our discussion it was decided that i'll get the pain job and the cleaning work done for the flat before leaving so that the amount wont get deducted in the final settlement with Nestaway. The paint and cleaning was completed on 26th sep. 2020 and after that vendor inspection was also completed. I informed the vendor, the discussion that happened with the area manager Mr. Harish regarding painting and cleaning and he too confirmed that no charges will be claimed from Nestaway regarding the painting and cleaning.

When the invoice is generated I am seeing a totally different story. not only 15, 000/- is mentioned as painting charges also 2 more maintenance charges are mentioned as below-
MAINTENANCE_MOVE_OUT_CHARGES of 7, 500/-
MAINTENANCE_MOVE_OUT_CHARGES (moc-578_move out inspection_[protected]/-

This is really not expected from a reputed brokerage farm like Nestaway.I am attaching a copy of the invoice.

Could you please revert back ASAP. reach out to me @[protected].

Ticket id- CC_08458069
It's already more than 6 months I have moved out from flat. I have only received 40% of my security deposit. They have disabled customer care number and don't reply on the ticket I have already raised (4 th time). I have mailed them also many times there also no response. Such a fraud company.

I moved out of my flat on 25th October without no due left. But till now I didn't get back my deposit money. My monthly rent was 30000 and my deposit money I paid was 60000.

No one is answering my questions from Nestaway. Please help me out. I need my deposit money back from Nestaway.

The app does not allow me to raise ticket for move out and the customer care number does not work

They have disabled the option from the app

+[protected] is not forwarded to consumer complaint for nestaway.

I had moved out at the end of September as i was asked by the owner as he took the control of the building. Even then Nestway added early move out charges. They also added painting charges twice which i have already paid directly to the owner which they confirmed via phone call. And at the end they returned 4118/-rs out of 34500/-rs.

Even after deducting maintainance charges i should be getting about 30000/-rs to 32000/-rs refunded to me.

House ID- N73190
Reciept Number - RWSID1V3JNVYHXG
Reciept Number - UPOWH4WURCMKUDM
Reciept Number - WQDLWSNTWTUH7KO

Recently got an update from Nestaway that they have offboraded my flat from Nestaway:

It is sad to see you go and we hope that your time period with Nestaway has been satisfying. Offboarding your house N21876, has been finalized and HRM will inform you of further steps. You can reach out to HRM for any further query.

However, they have not handed over the keys to me. So they keep the keys with them and call it offboarding completed.

Also they have not transferred the rent amount (16000*4 = 64000) for the period Aug-Nov 2020 to me.

The tenant they say they have moved out while offboarding, has not paid the society maintenance (2629*4 = 10516) and electricity charges (2491) for the period he has stayed in the flat, which amount to Rs. 13007.

Further Nestaway needs to ensure that they offboard the flat in the same state that they had onboarded it. Nestaway has not shared any details on this.

Also they have not shared the HRM contact details to whom they suggest to reach out to for further information and next steps.

We are working with our lawyer on getting these points included in the suit which would be filed against Nestaway and Amarendra Sahu soon after Dec 2nd 2020, towards seeking compensation for causing mental and physical trauma and putting mine and family life to health and life risks.

We see many more people tortured by Nestaway and would be glad if you all as well come together in presenting the Nestaway's wrongdoings in front of CBI, PMO, PM Narendra Modi, Bangalore Police, Media and different ministries to perform a deeper investigation on Nestaway's frauds and illegal activities.

Further to: https://www.consumercomplaints.in/nestaway-technologies-nestaway-occupying-my-fl...⇄

Recently got an update from Nestaway that they have offboraded my flat from Nestaway:

It is sad to see you go and we hope that your time period with Nestaway has been satisfying. Offboarding your house N21876, has been finalized and HRM will inform you of further steps. You can reach out to HRM for any further query.

However, they have not handed over the keys to me. So they keep the keys with them and call it offboarding completed.

Also they have not transferred the rent amount (16000*4 = 64000) for the period Aug-Nov 2020 to me.

The tenant they say they have moved out while offboarding, has not paid the society maintenance (2629*4 = 10516) and electricity charges (2491) for the period he has stayed in the flat, which amount to Rs. 13007.

Further Nestaway needs to ensure that they offboard the flat in the same state that they had onboarded it. Nestaway has not shared any details on this.

Also they have not shared the HRM contact details to whom they suggest to reach out to for further information and next steps.

We are working with our lawyer on getting these points included in the suit which would be filed against Nestaway and Amarendra Sahu soon after Dec 2nd 2020, towards seeking compensation for causing mental and physical trauma and putting mine and family life to health and life risks.

We see many more people tortured by Nestaway and would be glad if you all as well come together in presenting the Nestaway's wrongdoings in front of CBI, PMO, PM Narendra Modi, Bangalore Police, Media and different ministries to perform a deeper investigation on Nestaway's frauds and illegal activities.

Nestaway is not refunding the deposit amount. Initially they kept the hidden charges in the contract and provided the contract only after move move in and now team is not returning the deposit amount. This service request has Been escalated to level 4 but the none of them has even returned the message or have given a courtsey call. Highly incompetent bunch .

I lived in house ID 59652 for almost an year and a half. Then I decided to vacate the property. I had an house inspection on 31Oct 2020 and handed over the key to the nest away agent. Since that day i have been chasing the team to return my security deposit but failed to get any proper response.

Ticket: CC_08471489

House id N72691.
I had moved out on 3rd nov 2020 and have not yet received my security deposit. Also want to know on the dashboard its showing a deduction of Rs1075 mentioned MAINTENANCE_MOVE_OUT_CHARGES (common bath commode and flush repairs - yes living light holders repairs - yes living doorbell repairs - yes)
When i shifted in the room the flush tank was already broken and i had put the request for same when i shifted, also the person who has come during my move in I had mentioned this and he had clicked pictures of same, I had also raise a service ticket for same which was never done due to Covid lockdown that time.Still it’s been cut from my deposit unnecessarily.
For living room doorbell repairs, when i was shifted the doorbell was already not in working condition, other tenants who were staying everyone knows when they shifted there was no working doorbell, owners too knows this, the whole building doesn't have working doorbell as owners don't prefer it and this has been told to me by owners staying on ground floor. Still that money has been cut from my deposit.
Also I had been told on call after moving out that deposit will be refunded within 7days, it’s been 25days now n no response and they are just updating money being cut on Dashboard. No one is calling or responding to service requests that’s been.
Attaching below the ticket raised for the already broken tank repair that I got when I shifted. And the requests that I had put which are not being responded. There’s no communication from nestaway that when will the deposit refunded.

Tenants moved out on 31st Oct. Post move, I have realized that extensive damages are done to the flat. Since tenants vacated premises, there has been no actions from nestaway. Neither they inspected the house nor they did any repairs. No news on who is having the keys of the house.
Cost of repairs would be way more that the deposit I hold. Plus they did not settle the accounts and last month (Oct 2020) rent was not paid.

I moved out of the nestaway property on 4 nov. I initially paid 36000 security deposit. And today I am getting 14000 in return. Let me elaborate: they have deducted 11000 for utility move out charges in the name of operator tsspdcl (telangana electricity board). And 8000 rs is deducted for maintenance charges (4000rs for painting the house, 2000 for bathroom paint). when the property manager came to see the property he said everything is fine only exhaust fan is not working for which they have charged me 900rs and extra 8000 for other false maintenance that they never do.
The customer service is not responding. they do no resolve the matter and just make false promises. the CEO amarendra sahu is looting people in this manner.

I need a strict action against this fraud company and my money. Along with heavy compensation from these fraudsters