NestAway Technologies Complaints & Reviews

Hi, i have vacated the property on 9th august 2020 with a proper 30 days advance notice. I have raised the move-out request on 10th july 2020 with the move-out date as 9th august 2020. I have then raised another service request cc_08429996 and since then i am trying to followup with the property manager mr sandeep, property inspector mr tanaji and the main property manager mr rohit but not getting any updates from any of them. After multiple calls, reminders and escalations i am raising this complaint against nestaway technologies pvt ltd for the fraud they are doing with the tenant and owner for security deposit money. They owe me ₹36, 000.

I am living in vmr geminis signature apartment operated by nestaway in hennur, bengaluru. Nestaway from past one year has been adding random charges and fines without explanation and expects us to pay. The customer relations in their company don't happen to solve the problem. The worst was faced during the lockdown where they charged so many fines on my dashboard and after complaining on their service dashboard, twitter no proper solution, their customer service number doesn't work due to lockdown no alternative number. Mailed them twice on [protected]@nestaway.com no response, no calls. They close complaints on dashboard stating that i have not picked up their call which is not true, they send messages through sms that we have to leave the house if we don't clear the dashboard. I have raised tickets so many times which has lead to level 4 and they closed the ticket without any solution the fines and charges were still there.

I decided to move out last month, i raised a final complaint to remove the charges so that they don't cut from my security deposit. No calls regarding no mails, they have added more amount on my dashboard and at the end they show that i will be getting only two thousand from my security deposit of 14k?

They don't have a proper area manger none of them picks up the call. The management of the society also doesn't know who the area manager is. Please i really insist to help me out with this problem, many tenants staying the apartment through nestaway is facing the same problem. We have tried all the platforms social media but nothing has worked out. They have taken our money.

I had move out a long back but still nobody came to inspect the room, did not clear the payments till now.
I can understand the situation but atleast there should be some communication. I am trying to contact them from so many days but nobody replying on mails and not able to reach on customer care too.

Hi, ibmoved out from vmr geminis signature 14th june 2020 i still didn't receive any deposit refund yet, i got the message saying refund but didn't recieve any money. Also note inspection is completed from area manager.

Kindly take this as priority.
My number; bindiya: [protected]

Hi,
I am living at gemini's signature apartment operated by nestaway in bangalore. When i started living here i opted for full room and paying rent for full. But due to this pandemic i am facing pay cuts in my company, as a result its difficult to pay the full rent.

I have written so many mails on degradation to single bed from one room to our area manager, but its been 2-3 months not getting a single reply from them.

I am living at gemini's signature apartment operated by nestaway in bangalore. Ever since i started staying here, nestway has been adding random charges which were never mentioned in the original agreement to our payment dashboard. Getting tired of this i called them multiple times and got all the wrong charges removed in february made sure that there are no dues in my account.

Since the last few months, they have started adding these old charges again and in addition to it they are charging 100rs fine per day for not paying it. Their customer service number is not operational, and i have raised a ticket which has been escalated to level 4 since a month but still no response. They just keep on adding wrong charges with daily fine and now sending mails threatening they will block my access to the house if i don't pay.

Hi,

I am the resident of vinayaka layout, Whitefield door number 102. I have registered through the number [protected]. I have moved in on january and have vacated the property on july 30th. Thereby completing the 6 months of notice peroid. App says we have to pay 10k extra for the painting charges. To be honest here, i have stayed in the property for 2 months and i dont think this is a genuine cost for the paint. Its been 14 days since we moved out, we havent got back iur advance amount. So i request you to please deduct 1k as the painting charges and return our amount as soon as possible.

Thanks
Thanvi J

I moved into the house. Pre move in charges was not fixed and then you guys assigned a carpenter. He came and broke the cupboard even more. The cupboard broke and fell on my head. I was hospitalised for 3 days. Now i was not staying in the house but paying the bills. Again these nestaway people have wrongly charged me and it's available on the dash board. And they have not given me my deposit back even though i moved out from the house.

I moved from nestaway property in february and i still haven't received deposit yet.

Last raised nestaway service request: #sc_02114089

I have raised service requests multiple times but requests gets closed without refund initiation.

Hi,

This is Prakhar Gupta, I have been a tenant at Nestaway's property for last 1.5 year in Pune. I have recently moved out of the property[protected] with am advance notice period as per the policy. I was notified that security amount will be refunded back to me within 15 days of the moveout period but still no action has been taken.

I have tried to contact them via there contact number and Service ticket on their portal but haven't recieved any response yet from them, this kind of attitude makes me really worried about the situation and will need a proper response on the subjected matter.

Move Out Date : 10 July 2020
Amount : Rs 13300 (Approx)

Contact Details :
[protected]
gupta.[protected]@gmail.com

This is regarding House Id- 15903 for which the address is flat no- E-202 Smondo 3.0 Neotown Electronic City 560100.
I was a tenant there from 1st Jan 2019 till 15th June 2020.
I have vacated the flat on 15th June 2020 and even after nearly 60 days my security deposit is not transferred to me.

I tried many ways to contact Nestaway.
1- Reached out to property Manager Ejaz but no response so far.
2- Tried reaching out to Nestaway office but no one is there except security.I have also entered my complaint in your complaint register but haven't received any call or clarification so far.
3- Tried escalating the customer service request but no response to that either.

I had moved from my bangalore home on may 30th, 2020. Today is 12th august and i still have not received my refund. I have paid rs. 80, 000 as deposit. I feel like cheated; please help with the refund.

Deposit given - 16500
Rent provided in advance - ~2500 (Rent was increased from july 25th and no information was provided by how much)

Total - ~19000

Refund received - 13360.29

Deducted amount - ~ 5, 639 (1500 electricty bill)

* there was electricity payment in my dashboard around 1500, by which the amount to be given back if no issues are found in inspection is approx rs 16500/-.
* i have been following up with customer care, area manager and through twitter to get the details and no information was given from their side.

Sr no. Cc_08428811
House id540
Email - vishnuk. [protected]@gmail.com

This ticket was raised and numerous mails were sent.

They provided the current refund amount after tweeting numerous time and after that no information was given on the details why this deduction.

There was no issues find from inspection is my understanding.

Please help in resolving this issue.

I had rented a 1bhk flat through nestaway on 1st january 2020, for the security deposit of rs 37, 000.
Now the flat has been directly taken up by the owner, nestaway is supposed to return the entire security deposit to the tenants as the owner already sent the full amount to nestaway.
Fresh rental agreements will be made with the security deposit with the owner and the tenant without the presence of the agent i. E nestaway.

Nestaway has only returned rs 14, 000 and a remaining of rs 23, 000 has to be returned.
Also they have not provided the breakup of why the money has been deducted.
It has been an absolute unpleasant experience with nestaway
Request to nestaway to return the remaining amount at the earliest.

Hi i am viveak kumar, booked a house to rent in nestaway chennai. I have paid security deposit of 19000. I was about to move in to the property by 26th of march. Due to covid situation it was delayed till the lock down is released. I have moved out of the city then, i have requested them to cancel the booking. They did cancel but refund is not yet initiated. It has been 5 months now. Their customer care is not reachable since 5 months. I am attaching payment confirmation below. Please help me in getting my money back.

I live in delhi as a tenant in nestaway property but in april property moved out from nestaway portal but till now i didn't receive my security deposit amount. According to their policy, they refund the security deposit between 7 to 14 days i understand during this covid-19 condition it will take a little longer than the usual time period but it's been 4 months they are neither replying nor informing anything regarding same.

Hi sir i'm a tenant of nestaway in delhi and i'm getting charged from last year for things that i'm not even using and my ac wasn't working and i was getting rent for that and home maintains and some charges are double for i dont know what? And even i had to repair ac for myself and still nestaway was getting charge for that and even i didn't got service for ac and i had to do that on my own and after that you're charging me with late fee and now its gotten to a huge amount and my pending for that things that i didn't use for was 9k and so much late fee so tell me why should i pay for things that i didn't even use or maintenance charge in lockdown for what? There was no maintenance and im an artist and because of lockdown i had no option to do and i couldn't even move out of there and now nestaway guys are calling me and telling me they'll take my stuff and give me notice i explained everything to them still they have no answer what kind of service is this? Now i'm outside delhi because i wanted to come to someone for money and they did quartine me for 20 days i cant go to that person who owes me money and i'm unable to pay in 2 days? What should i do now? Why should i pay for things i didn't use or nestaway didn't provide?

Hi,
I am writing this complaint regarding the security deposit that was made when i joined a new flat. As per the rules i have paid 2 months security deposit at the beginning, and when i requested to move out from the flat they charged me with xyz charges like utility bill. Me and my flatmates are paying all electricity bills every month. Apart from that when i requested move out they haven't sent me any security deposit and has removed my dashboard from their page. This is completely unethical. They stopped responding to complaints and hence i am still waiting for my security deposit to get refunded in my account.
I will be glad if you go through this complaint.

Hello, i have been staying in a flat in hyderabad under nestaway technology for around 2 years and moved out on july 31st, 2020.
Now at the time of security refund they have added some irrelevant charges for early move-out which should only be applied only if somebody leave the property before completing 6 months but as i was staying for around 2 years it should not be applicable to me. Moreover they have also added move-out maintenance charges for which they don't have any explanation that what exactly is it for? As my flat is in perfect condition and does not really need maintenance.
Kindly help me with this issue.

I have raised a move out request last month and my move out was on 3rd august. I did not receive a single call from the nestaway team.

1. I vacated the house on 3rd. After which i raised a ticket cc_08427706 with the customer care. The ticket was closed stating that they have informed the team and they will get back.

2. Upon not receiving any call i had again reopened the ticket also stated that there was un-necessary wrong charges that started reflecting in my dashboard. They replied that its move out charges for electricity &other common charges. The utility and electricity bills are handled by the tenants for this property and nestaway plays no role in it but still they charged me.

3. They charged for early move out charges of 2700/- which is applicable for stay duration less than 6 months. Whereas my stay duration was around 15 months. They said its system error and reflecting for everyone.

4. During my move in the property manager mr. Raghavendra told me that if i opt for new painting then they would charge me during the move out. So if i do not take painting then i wont be charged upon which i agreed and did not take the painting. Now they have charged me of rs. 9000 stating painting charge. For a safer side i had that time raised a ticket and informed the same to them that there is no painting done in house and later cancelled the same on the next day sc_01389414

5. On 8th aug i visted the office and they provided me a number stating that i need to contact that person to handover my keys. I called him and after doing follow up he visited the property and took the handover of the house and keys (Did not give any written document in terms of handover). He said i will get a call in the evening.in the evening i received a call from another person and he asked to send the ticket number which i have raised recently after move out.

6. Next day i called him and asked for an update.in my dashboard its still reflecting that inspection is pending. He said that the person who has taken handover need to close it then only they can proceed further. The person stopped responding to my calls.

7. I again visited their office and had to return back as they told no body is there to attend our grievances.

I should have been got my refund back. But still they are delaying the process and had closed all the ways to connect to them. They stop responding to tickets even. Need a resolution and need all my refund back asap.