NestAway Technologies Complaints & Reviews

Hi,

Nestaway has rs. 40, 500/- as a deposit from my end and plus i paid them the full rent for the month of june 2020 i. E. Rs. 13, 500/-.

I had moved out on the 7th of june so the rent for 23 days should be refunded to me on a pro-rata basis, the amount being rs. 10, 350/-.

After making me wait for almost 2 months, nestaway had transferred an amount of rs. 11, 664.86 without any justification on what kind of non-sense are they doing with the money.

Basically, if we see here, with my junes rent as i mentioned above, they have refunded 1k and some change from my deposit.

Please have this escalated as much as possible and settle it.

I have moved out from the NestAway property N10841 on July 6th.

I'm constantly trying to get in touch with NestAway via Support tickets/Whatsapp. But there is no response from NestAway. I have escalated my support tickets.

I have escalated the tickets to Level 1/Level 2/Level 3/Level 4. Still there is no contact made from NestAway. Customer Support is not responsive citing COVID as a reason but they are very active in collecting rent, assure maintenance (which hasn't been provided since lock down) despite COVID.

Requesting refund to be processed immediately as the promised deadline has been breached already. Failure to the refund will invite legal notice to NestAway Technologies.
Mob: [protected]

I have raised a service request to nestaway technologies that i have been charged with the fines for april, may, june, july months.
Request number: cc_08408085
There was no proper update on the request as well as the 4 escalations that they have given are also completed with out any luck.
No one from the team inform me about the delay in response or what are they checking to resolve the issue.
I am still being charged with the fines 100/per day and no explanation from the nestaway team.
Theirs's is the complete pathetic service and they leach for money only.

Nestaway is not returning the deposit amount back after vacating the house and also imposing false charges on tenants. No proper justification is also given. The managers never picks calls too

I was a tenant of this rental apartment called nestaway. I planned to move out on 7th july and i did. My inspection of the house was done a day after that.

I was supposed to get back my refund 7 days after the inspection date. Since then there has been no communication as such. There is no way to contact them.

Tried every possible way to talk to them but they are jo responding. Its been more than 10 days and there is no update on this issue.

Please help me out.

As per the agreement, the deposit amount (Rs. 17, 500) needs to be refunded within 10 days.

Its been more than 10 days, almost a month and had refunded the deposit amount yet. Also there is no response at all.

Hi,
Below are the detail elaboration of the issue which i have been facing from last 40 days, as per nestaway policy security refund should be refunded in 7-15 days to tenants after the date on which he or she moved out. And in instant deposit refund category it's much faster than usual. So i have been moved out on 8th june 2020, today's date is 19july still i am not getting replies from nestaway team regarding same. There customer care services are closed please do the needful. Below is the latest mail communication i had with nestaway team.

+ nestaway team

It's been more than one months now i have been moved out from the nestaway house id -66985 and i haven't received my security deposit refund yet. I moved out on 8th june and my area manager and assure team committed refund will take some time due to covid approximately 10-15 days. Well this house is under instant refund category but still i waited for long time to get response from your team. Now area manager amber has left the nestaway so i have only your contact to get in touch with you.

I mean i don't understand earlier team replied refund request has been sent to the landlord till time you need to wait, and now replying with the inspection is not taken yet to the house i mean why not taken yet. I received a call from the service and inspection team last month only and they did all formalities in the house and bed was released.

Let me know the contact details of operations or accounts or any senior lead so that i can have a discussion to understand what's the exact issue they are facing to process this refund.

Such a worst level of service i have received from nestaway it seems from the on this service request logs you can check it out.

Please do the needful and process this if anything can be done from your end.

Thanks!
[protected]
[protected]

Security deposit should be credit after 7 days but it's have been 20 days nd i still didn't receive my refund and unnecessary charging by nestaway without any justification...

Hello, my deposit money is not returned from nestaway. Its issue of all out roommates.
One electricity bill was generated in december month which was inaccurate and very high. As we all know in delhi, nov - dec are winters we don't require ac. We never had heaters also.in spite of this our electricity bill was very high. We informed first to nest away.. They told us talk to owner.. Then we spoke with owner.. No response. Then we sent multiple emails to nest away. No reply. Now after 6 months also issue is still pending. And now they have laundered our entite deposit around 1 lakhs of all rommies. Each one paid 17k. And it was a 3 bhk flat on gurgaon. C80 south city 2 sector 49. Owner name was vivek ohri.
My phone number is [protected]. Please help..! Email i'd: [protected]@gmail.com.
U can revert on mail. So that i can revert back with all roomates. Please help!!! Nestway is a fraud.

I have been staying in nestaway almost 4 year but recently they have added some maintenance charge which they haven't done. So I raised a ticket for clarification of charges. They took 2 month to clarify that the maintenance will be done after and added fine for their bad customer service to provide a simple clarification of charges took 2 month.
Nestaway ticket no: CC_08392351

My security deposit not refunded by Nestaway... customer care is not working even don't give any response to any mail...
I also take action against ur company...
My friend nd me left it house in same day, she got her deposit but I didn't...
Her deposit is deducted by Nestaway 10000, it's very shocking...

Security deposit (14000) not refunded even after 4 months. took accomdation on April 2019. left nestaway after  1 yr. 4 months have passed since then. sent many emails. no response. I have not recvd my deposit back.
They are conveniently not reachable.Â

Unnecessarily adding late fee everyday for no reason
Now charging 20k

Cust care is always unavailable

The ticket has been raised since 2 months

I was staying in a flat from nestaway properties in bangalore for 1 year. I paid advance deposit while moving in to flat and rent before 5th of every month as they threaten to put fine if rent is delayed post 5th of every month.
Even though so strict rules of penalty for rental payments. After i moved out of flat from last 3 months they had not refunded my advance money and these cheaters are playing by shutting down customer service center phone and putting charges that are not at all valid.
In the agreement they have mentioned to return advance money after moving out with minimal or no charges within 5 days of moveout if someonexstays more than 6 months. But these cheaters are not refunding advance money from 3 months putting corona as shield. If we have to pay rent 5th of every month or face penalty, how these cheaters are keeping our advance money for 3 months post moveout without any penalty during corona. Its my deposit advance money, how corona has stopped nestaway from returning it.
These are illegal companies doing business openly.

There are too many extra charges, like society maintainance, i am already paying assured maintainance every month. Garbage charges are added to my bill but i am paying that already to the watchman. Electricity bill is added twice for same amount. For water there is prepaid charges also and postpaid too.

I deposited 51, 000 as security deposit to Nestaway when i took the flat in HSR layout sec2, Bangalore. The agreement between owner and nestaway has been dissolved and now owner will prepare a new agrreement for all tenants. Nestaway has to return the security deposit to tenants which it is not doing. I got refund of 45, 633.96 though i paid security deposit of 51, 000. I have written multiple times to nestaway on their dashboard but they close the ticket and give no clarification. No dues were pending from my end, neither i left the flat so they can't deduct painting charges.Everytime i call their representatives their numbers are switched off.Kindly help.

Team, I'm part of Nestaway from Last 5 Years, Stayed in Different Property in many Parts of India.
This time i'm facing the issue which makes me disappointing. I have Moved Out from One of the Property in Hyderabad on 6 July, 2020 but i have not received my Refund yet, it's more than 7 days but the Dashboard is still not updated with Amounts. Nestaway House was tagged as Instant Deposit Returns (IDR) Policy of Nestaway. According to Nestaway Policy they will Refund the Amount within 7 Days.
Take the necessary action ASAP
I have raised Service Request CC_08413405. No Steps has been Taken Nestaway

It has been more than 45 days since I moved out of the rental house in Bangalore. I have not received the refund of my security deposit yet.
Last time, when I raised a complaint on 3rd July, I got the reply that amount will be refunded on 15th of July or earlier (attached the email that I got). Till now its not been refunded and no replies for follow-up as well. really pathetic customer service.

I was staying in nestaway for the last 7 months and recently moved out (On 29th of june, 2020). It's been 18 days and on 12th of july 2020, my account got credited with 11, 436.98/- rupees only from nestaway which is not equal to the security deposit amount i paid before moving in. I paid more than 33, 000/- rupees as security deposit. What about the rest of the amount. When will that be credited. Till yesterday, i could see in the app that the painting charge that will be deducted is 9000/- rupees and 999/- as some kind o[censored]tility fine. Today, i can't see all these details. Even if this much (9999/-) deduction would've been made, i should have got much more than what is credited to my account. First of all deduction as painting charge for such a small 1bhk flat shouldn't be 9000/- anywhere in india. Also, i want to know about utility fine bills - what is that? Please note that i have paid rent for all the months i stayed (Till 29th june). I want the refund of security deposit asap.

NestAway Technologies, is a rental company through which I had taken on rent a room in an Apartment.
Now, after moving out of the apartment and imitating the same to NestAway and resolving all subsequent obligations from my side - the company is failing to refund my security deposit.

I have sent a mail from my end and tried to call their customer care as well - both unresponsive.