NestAway Technologies Complaints & Reviews

Hi team,

So, today was my move out date from nestaway room 302, building MNR Arcade, kasavanahalli.

I had chosen inspection time today between 12 to 1 pm as i have flight in the evening.
I waited till 1:45 pm but no body showed up to do the inspection.
I have take videos and photos of the room at the time of moving out that can be used to compare if found any damages during inspection.I have left the house in better condition than I moved in.

Now second and most important thing.
I want to know why there is a charge of rupees 30715 show on my settlement statement. Its says is my previous rent? Does it mean i haven't paind for last two months?

Also i had received a automated settlement mail from nestaway which didn't have this amount mentioned. Attaching the pdf for reference.
Could you please let me know the correct final settlement amount?

I have had not so good experience with nestaway service as i have always found delay in the response.

And now they have put multiple unknown random move out utility charges on my dashboard which i have no clue why they are charging.

32000 rupees is too muchh for a common person.
I cannot create a service request as there is not allowing me.
There support center is shut dow.
They dont reply on mail.
There property manager doesn't attend call or reply to messages.
No one is answering.
Please help.!!!

After moving out till now I haven't received my deposited refund. I already had the worst experience moving in as they collected all the token amount and deposit amount on time but didn't provide me the keys to move in as per the moving date, in fact, they shifted my moving date after 3days without notifying me and I had no place to live and had to book a hotel for 3days. Now the same for moving out as well, I have shared all the post-move out pictures of the property to the Nestaway moveout person([protected]) who contacted me on 17th August and asked me to share the property pictures, after that I received a message saying "IT'S OK". The next day I contacted him regarding the explanation for utility charges but no help. He talked to me very rudely so I had to contact the area manager(Nil, [protected]) who also didn't pick any calls or was of no help.
I raised many requests, again and again, CC_[protected]st September), CC_[protected]/08/2020), CC_[protected]/08/2020), and CC_[protected]/08/2020). I was promised by Miss Nikhita, one of the customer care team members that the deposited money will be refunded by 30th August but no luck. Nobody is resolving the service request. Request to please resolve ASAP.

Hello,
I have moved out of nestaway house on 10th Aug, and only my house inspection is pending (which my area manager claims has been done). The rent for September has been added on my app as Rs. 4400 and rent agreement charges as Rs. 1000.
Kindly remove these extra charges. These are not justifiable charges as I have already left the property.
And also make changes in my app to reflect my inspection has been done.

Thanks!!

I have rented an apartment on 5 march 2019 from nestaway in hyderabad. G-202 bhavya tulsivanam, kukatpalli by paying 52000 as security deposit.
I checked out on 21 august and i have to pay 6200 rs as society charges which nestaway told me that they will pay in 5 to 7. Days.
Now they are not responding to my calls and their customer care number is not working.
Can someone please help me as i feel cheated by nestaway and the owner of the flat who is in usa.

Hello sir/madam,

I recently vacated my stay from the house that was rented out by nestaway in bangalore. They have falsely deducted the amount from the refund of the advance that i paid. During my application to vacate the home, i was told that it will take 1 month to complete the process.

I have raised this issue and demanded for the information about the same with the company, and i didnt get proper response.

The vacation\move out process includes
1) the tenant should notify the date of vacation\move out (Which i did applied for[protected].
2) post applying for the vacation\move out from the home. A possible deductions will be shown in the app. (Attached a screenshot for the reference, which shows i would get a refund amount of 13, 000 aprox)
3) a property manager will come for inspection to check the damages and notify about the deductions that he notify to the company (Property manager didnt come before i moved out of the home. Tried calling the property manager, but the number is unavailable.)

On[protected] i received an amount of 11, 865/- as a refund amount.
I didnt get any communication via mail or call to notify me the reasons for the deductions. Also the property manager never came for the inspections even after i moved which i confirmed from the tenants who are staying currently.
I raised an issue for the same with customer support. Please find the attachments for reference. They failed to provide me proper information and played fraud. Also wasted a lot of my time by not resolving this

They have deducted more than rs.5000 from my security deposit and are not giving any reasons for doing that. It has been more than 2 months since i moved it and they have not resolved this issue.
I have no mean to contact nestaway as they have closed your customer care services during this pandemic. I tried informing all this to my area manager, adil khan, who handles a certain region in hyderabad, but he hung up the call in between and was very rude to me. He is not even picking my call now and is not responding to my messages. He is not even sending me the payment details that he has. I did not expect this unprofessional behavior from nestaway.

They have also cleared my dashboard and i have no proof of the deposit amount. However, my account statements would be enough to expose them.

I used to stay with Nestaway (House ID 71305) and I moved out on 9th August 2020. I haven't received my deposit refund of 35k as of today. I made a call to the Owner, according to him he already paid to Nestaway and the process is pending with Nestaway.

There is no way to contact Nestaway customer care, so, please updates me on the status of my deposit refund.

This company is really waste. They have canceled the contract with owner and they never notified us about this. Instead I raiser a service request after hearing this from owner. And for so many days I have never received any response. And one fine day they are saying please do the internal transfer with in 10 days. Hell with your internal transfer. I dont want to take your service itself. And when i asked for my deposit when and how i will get it back. These ### are saying raise another request for this. Hell with their system. Why should i raise a request. Its you who should tell me. And during this pandemic they have lost their senses i guess. They are never calling and on comments they are saying your number is not reachable. Also they have increase the prices two months back and till now i have not received agreement as well. I should do a court case on these people as they are charging me high payment for which they are not giving agreement. This organisation is waste and completely lost their senses

This is regarding a flat that I rented through nestaway in the month end of march. The address is Manju Nest, Door No. 301 Begur, Bangalore.
My move-in was not possible due to covid-19 lockdown in the month of march. I had paid the deposit of 33000 and I even paid April month’s rent 11000 and nestaway fees of 5500.
I was told by one of your executive that I could pay the due rent now and it will be refunded later on and also suggested not to pay any rent until I move in. I even got an email from the nestaway side that the amount will be refunded the month’s rent, screenshots are attached.
As the lockdown extended the move-in date was also also automatically updated in the app to a later date. I am not able to contact any nestaway executive so I raised service tickets regarding this issue. In response your team contacted and told me that the rent will start from the date I move-in to the house. I was asked for a move-in date, and as there is a statewise lockdown here in my hometown and also being unsure about the situation, I replied month of September. Later on, the nestaway team told me that the owner wants to release the bed and that they will schedule move-out and a move-out team will be contacting me. How am I supposed to move out when I've not even moved in?
I was told this on the very starting of June and it’s been over 3 months and no one contacted me regarding this. I raised many service requests regarding this but there is no response. You guys are incurring some unnecessary charges of 40 k for notice period charges even when I was told that the owner wants to cancel. Why am I supposed to pay moveout if haven’t even moved-in. Is this the way a customer should be treated. I was told that i’ll get the complete refund. I don’t even have the keys of the flat. I want my refund to be processed as soon as possible and that includes deposit as well the few months rent that I had paid.
I have been raising service requests regarding this issue and no response
I’m attaching all the documents that would make this matter clear. Hoping for a positive response from your side ASAP.

No reply received from nestaway technologies on the ticket id: /cc_08415263. Issue has been escalated on various platforms and internal ticketing system and there's no response from leadership and support teams.

The amount i had paid during move in was rs 48, 450/- (6900 for brokerage one time convenience fee) rest is[protected] per month rent * 3).

Amt i've received is rs 28, 962/- (Pending from nestway rs12, 538/-)

I've already written to [protected]@nestaway.com,
[protected]@nestaway.com and amerandra sahu (Ceo of nestaway). Sadly no one has reverted since 2 months.

Amounts i've paid -
Jan, 2020 - 48, 450 (Deposit + one time convenience fee of 6, 900) + jan rent move in 6th jan,[protected].18
Feb, 2020 - null (Part of new year activation deal)
March,[protected].00 + gst
April, 2020 - 15, 260.3 + nestaway assure charges of march + april + gst
May, 2020 - 14, 202.00
June, 2020 - 14, 202.00
July, 2020 - 3, 664.00

Move out date - july 10th, 2020

Screenshots of all the payments have been attached.

I was staying in nestaway home from jan 2020 to july 2020 in jayashree nest (7206) basaveshwara nagar bangalore. I have vacated the home and not getting my deposit refund from nestaway. I have contacted many times but they are responding.

It has been almost 3 months since I have moved out of the flat and I have not received by security deposit money yet.

I get mail from nestaway stating that I should talk to owner directly to get my Security deposit. When contacted owner of the building, he refused to pay and informed me that its nestaways responsibility to repay the tenants security deposite.

No proper communication post this discussion and they are not picking up the phone.

Move out date: Jun 3rd 2020.

I moved out on 15 th of August 2020 and they were supposed to share with me a final report having the details of deductions and final amount which i will receive from the deposit given . Now they haven't shared any settlement report yet and nobody has tried to contact me from the company.the person who contacted me from nestaway during my moveout has blocked me for asking about settlement report and i have sent so many emails and tried to call them but haven't got any response yet

I was staying in Nestaway for more than 2 year and they took 3 months rent in advance from me in the beginning. Now I have left the flat more than 4 weeks back and still I haven't received the security deposit refund and more over after all inspection done now they have started putting unnecessary charges on my name to not return the refund amount. Even they are not replying to my emails and service requests. This is a complete case of fraudulent. I have a complete video recording of the flat while moving out which states that everything was perfectly fine up and running and in complete working condition in the flat. They are showing wrong information in their Mobile and web app stating they will instantly refund the security deposit when we move out.

Find the video recording with this link as proof - https://photos.app.goo.gl/x89ormTgPPkVACpG6. This evidence is enough to proof the condition of the house when moving out. Along with this I'm putting some screen shots as well where we can see how they are harassing people with unnecessary charges without any bill/proof after moving out to restrict the security deposit refund. Here is my service request ticket numbers CC_08437808 and CC_08435328 with Nestaway in which they are not responding and helping me.

Please help me with this so that I can get justice on this and get my money back from Nestaway.

Hi team,

I have vacated the house on 31st july 2020. Its been a month now, my security has not been refunded.
My fellow room mate got her refund last week, so what is the delay about.
Kindly let me know and refund the security as soon as possible.

Swinki

I moved out on 10th August 2020.
All the inspection and move out formalities have been already completed. It was mentioned by NestAway that I will get my security deposit refund within 7 to 14 days from the move out date. So far I haven’t received anything except a Rs. 1 credit in my bank account yesterday.
I think NestAway is taking this as a joke or is highly irresponsible and has no idea how to do their work.
They have disabled their customer service helpline and there is literally no way to contact them.
I’m a lawyer, I know my ways to get my money back and won’t stop right here, just a heads up that this is the first step and if I don’t get any revert from them I will file another complaint against them and won’t mind going to the court because that is my job and that is what I do for a living.

I have left the house two months back. They promised me to give back my security deposit within 7 days. But its been two months i haven't received my money. They are not responding to any calls or mail.
Nestaway is a fraud.

Hi,

I have vacated the flat 3 months ago i took on rent from Nestaway but they are not giving my deposit amount back.

They have only refunded 6000 and rest of amount they are not refunding from 3 months.

my total amount on dashboard was 19006 after inspection but this people deducting some amount everyday from it and not refunding my deposit.

i have opened more than 20 requests but they are closing my request without any proper update. sometimes they are saying in request we refunded you amount but i am not receiving anything and when i am asking them again they are saying we will inform to concern team and sorry we have not refunded the amount.

It would appreciate if i get my deposit back from Nestaway through this forum.

below are the few request numbers i have opened with nestaway on which i am not getting resolution simply they are closing tickets with wrong update.

CC_08438047, CC_08437283, CC_08417390, CC_08410615, CC_08401842

Myself Praneeth, i've rented a flat (#314, swarna silicon minos, Hoodi) in Bangalore through Nestaway in the month of December 2019. While booking the house Nestaway charged me a 2 month Advance amount and i have paid it, now (on August 2nd) i have vacated the house with a prior notice of 15 days. but still i didn't receive my Advance amount as of today. I have raised ticket on nestaway platform and escalated it to multiple levels and still there isn't even a phone call from customer service.

Hi,

I have vacated the flat 3 months ago i took on rent from Nestaway but they are not giving my deposit amount back.

They have only refunded 6000 and rest of amount they are not refunding from 3 months.

my total amount on dashboard was 19006 after inspection but this frauds deducting some amount everyday from it and not refunding my deposit.

i have opened more than 20 requests but they close my request with any proper update. sometimes they saying in request we refunded you amount but i am not receiving anything when i ask them again they are saying we will inform to concern team and sorry we have not refunded the amount.

It would appreciate if get my deposit back from Nestaway throw this forum.