NestAway Technologies Complaints & Reviews

In feb or march nestaway technologies, had started a previlege owner membership and even though i had opted for this process, till date the agreement has not been provided. The rental deposit amount has been reduced and the rent amount has not been received. The full and final statements have not been provided for last 3 to 4 months. With so much follow up and escalation to even the md of nestaway technologies pvt. Ltd., there is no response from their company. Every time, they have been informing that they would be providing the details, but till date the f&f settlement, rent is not provided. Have also been following for the payment of water and current bills which were unpaid, so rigorously. Would like to come out of being previlege owner, benefit, which is just a marketing game and there is no standard process.

I have vacated the nest away home on the 24th there was a rep who came in for a inspection and the formalities was cleared. I was told that i would get the refund in 7 days which has passed and i am not able to contact the customer service an the area manager is not responding to my calls.

I am not able to raise a service ticket on the same due to some website error.

Awaiting a call back on the same and a refund for the deposit as well as the number of days i was not staying there, as per the contract.

It's been more than 2 months since I moved out from nestaway property still haven't received my security deposit. Their customer care not assisting with the issue, i called the owner he said nestaway hasn't sent him the final amount that need to transfer and he's unable to contact anyone from nestaway.
I've raised couple of tickets but their customer support closing all the tickets
without any resolution.
Kusuma and Anindita from customer care team even making it hard for us to believe in nestaway.
Raised again a new one CC_08423604 but no update so far.

I'm being charged randomly like other charges which is garbage charges, which they have added twice for single month. Already we paying maintenance which includes cleaning charges.
Many a times we have paid maintenance which was supposed to be paid by nestaway, we haven't got out money yet.
10k amount is added in my dashboard which includes fine, other charges etc, i have asked for the clarification but they don't have answer.
Please help me get my deposit.

It's been 2 months i am chasing them for my sd refund. They are just not responding even after raising multiple tickets (6) and even submitting a review on play store, seems like they don't care. Out 16k they've refunded only 2k and they did give a written confirmation (Ticket no. Cc_[protected] that hat i would receive full refund. Can't call them as their toll free reaches an ivr and there is no response to the tickets and email. Please help me get my refund back.

I have booked flat in pune with nestaway for rent and deposited the security and token money but soon after the registration, due to lockdown and covid-19, i could not move-in and requested for cancellation. And nestaway assured me to refund my money. But its more than 3 months i am chasing them on mails and phone calls but no update from their end and struggling to get back my hard earned money. Also, there is no point of contact to escalate this issue. So finally i am registering consumer complaint to get my issue resolved.

The house i previously stayed was off boarded and i was asked to move to another house. I just got only the room key from the owner. The main door smart lock access is not given. I was just given a back up password which will work only till 31st of july 2020. Now no body is responding. I have been calling the area manager but no response. All they did was charged me extra deposit and token amount for making me move to another house no service provided as promised. I had to pay token 2 times and extra amount of deposit.

Hello nestaway,
One of my roomate vacated the nestaway house and after that nestaway has conducted move out inspection and they have added 3587 amount to be paid in my dashboard which contains paintings, fridge cleaning, fans, switches and all. I have attached the bifurcation in screenshot. When i asked them that when i came in the house everything was in the same condition and i am living in the same house from last 1yr and inspections were conducted before also but they haven't charged anything at that time and suddenly they have charged me this much amount.
I have approached nestaway call center people regarding this and asked them for what reason i need to pay then nestaway so called call centre people told me they cannot help me in this and contact area manager for this. When i contacted area manager i have explained the same things and he said to raise sr and send him the sr details so that he can speak with nestaway people. When i have raised the sr and sent the screenshot to him and after that continuous calling him, he is not picking up my calls nor giving answers on my messages and that amount is still getting reflected in my dashboard. I am getting clear your dues messages before 4th july 2020. Can you guys help me on this?

Thanks

I moved out from Negendra HC, Mysore nestaway on 5th march, 2020 and haven't received the refund yet. Please help me with this. The amount is Rs. 9000. And the person incharge there is not picking up the calls. I have been trying from months but there's no reponse.

I moved out from Negendra HC, Mysore nestaway on 5th march, 2020 and haven't received the refund yet. Please help me with this. The amount is Rs. 9000. And the person incharge there is not picking up the calls.

I have moved out of the house (nestaway property) on 30 June. House inspection was done. As per their policy, the security deposit should be refunded in 7 days. I haven't received it yet. It's been 30 days.

Also raised a support request and there is no response from support as well.

There is no point of contact. I am unable to raise move put request and sending them emails again and again still no response. They have also charged unnecessary fine each of 100 rs 12 times a day for 2 days in total 2400

The security deposit is not refunded after moving out from nestaway. Bieng customer for 3 years I am not satisfied with nestaway customer care, I have written emails to nest away, still didn't get response from them. And teh promised refund time was 7 working days from teh date of inspection.

Hello,

We vacated our nestaway rented property in sarjapur road, bangalore on
9th july. The total settlement amount was supposed to be 116968 rs.in between the move out date and today, nestaway charged us 16968 rs as painting charges and 22000 rs. As maintenance charges which we paid immediately. However, today, nestaway returned only 78000 rs to us for settlement. As you can see, they double charged us for painting charges and maintenance charges. They cut an addition 38968 rs from our settlement amount on top of what we had paid. Nestaway needs to pay us this differential amount to make things right again.

Regards,
Phani.

Hey Nestaway team,

I received a mail for clearing the dues shown on my dashboard. And in my dashboard it shows 11000 bucks all unnecessary items being charged and asking me to pay out of what? Do you think we students started our careers are millionaires who can pay these nuisance charges?

I have sent an email stating the same 2 days back wherein i didnt got any response and proceeding with filing ut in consumer complaint. I attached pictures of my dashboard showing unnessary items charged asking ne to pay before 30th. wherein i asked customer care to justify it, i got no response yet from the nestaway team even after several Service requests and contacting and pleading Property managers in bangalore.
I have paid all my dues and valid monthly payments also attached the necessary file attachments and details below and need an immediate action on this from nestaway because i am done raising service requests and tired of contacting customer care.

I opted nestaway to ease out my life which nestaways aim claims as. Rather making it miserable. I request you to kindly look into this matter or i will further move to petition with proofs how nestaway is looting the youth.

It's been almost 3 months now since i vacated my nestaway house id - 17479, owner name - swastk softmart private limited, location - mumbai and still waiting for my security amount refund.

Chasing the nestaway is like hell and nobody is providing response over phone. When i raise ticket they say work in progress. I don't why it is taking too long for this process (Considering the covid situation still this is online work which don't require any physical presence).

And on top of that i don't know but some additional deductions while initiating my move out request from there dashboard. When i contacted support team for the move out they asked me to pay additional 1000 rs as agreement renewl charge. And the reason for this payment was their backend system doesnt allow to move out if these system generated charges are not paid fully.

Inspection process is completed but refund amount what i have received is 8300 against the paid amount 29100.

I followed all rules mentioned in agreement and requested a move-out giving 1-month prior notice before termination of the agreement duration.

I called my area property manager, mr satyam tiwari (Phone - [protected]) and area zonal manager mr arun yadav (Phone - [protected]) couple of times and also sent them text messages regarding the issue. But they neither answered my call nor they cared to reply.

I want strict action to be taken on this company as we are all facing financial problems due to covid19.

Regards,
Nilesh

I used to stay in nestaway apartment in bangalore.in 17-506, suncity apartments, bangalore. I have given 90000 as a deposit amount when i moved in 2.5 years ago.

I vacated my house on 14th july 2020, and they have completed the inspection everything. They have cut the charges for painting (14k) and renovation (999).

And they promised that the settlement amount will be refunded in a week.
Still there is no response from them.

If we dont pay the rent on time they charge 200rs/day as a fine. But here they are not paying us our deposit money. There are no proper customer care service from this company.

I checked out the property in March also from the app and paid fully the rent of that month. my moved out date on the app was the 1st of April i did received call then and did confirm my move out date and time. then I waited for 3 months to receive my security money back. during this time they closed their customer care service so I can not contact them overcall. on the app, they deleted my all payment history. in the month of April, the app was showing that I am moved out from the property but in the month of may it again started showing my account but not the payment history. then they started charging me rent; first some 1000 rs as rent then renewal of agreement 1000 rs then they changed my 1000rs rent to 5000 and some and finally when they return my security deposit it was 14907rs less. when I asked for a breakdown. they shared pdf showing April month delay money then July month rent and so on. I mean if it is not harassment then what is?

It's almost 2 months now since i vacated my nestaway house id - n3441, name - utsav gupta, location - banglore and still no refund of my security deposit has happened.

Chasing the nestaway like hell and nobody is providing response over phone and when i raise ticket they say work in progress. I don't why it is taking too long for this process (Considering the covid situation still this is online work which don't require any physical presence).
And on top of that i don't know but some additional deductions while initiating my move out request from there and when i contact support team for that first your move out inspection then we will update on this.
I said fine but when my move out inspection was done i. E 3 weeks ago and till today's date no response on this query as well.

It's like i am in complete dark of what is happening as i am not proper and satisfactory inputs from nestaway team.

I want strict action to be taken on this as we are also money issue due to covid and in need of this money for my day to day life progress.

Lots o[censored]nnecessary charges added to my account. Your call center is closed and support mail id is disabled. Your people harass me over phone to clear all dues till 31st july. I am trying from many days to contact you but nothing revert is coming from your end... Plz do needful for me as soon as possible... Contact me as soon as possible [protected]