NestAway Technologies Complaints & Reviews

I had shifted in a apartment through nest away and i was opted for a assure (Which is their new service) without me knowing it. The service is supposed to include all repairs and weekly cleaning but haven’t seen a single nestaway representative in the premise since i have moved it except the manager who keeps changing all the time. Its just another way to scam people. Someone help me get back to these people

I have moved into the nestaway property on 6th april, 2019. Nestaway is adding false bills from the year 2017 and 2018 into the current property in which i am staying.

The bills charge about rs 14, 000. How is that even possible. They are asking me to pay the bills of past 2yrs even before the contract begins. They are doing fraud.

Sc_01624345

I have moved into nestaway on 22-july-2019. I was not given the cupboard lock by the area manager rakesh pilli. Later after raising ticket i got a new lock.
I am paying for assure services. As per the terms of assure, as told by the call center executive, i will not be charged for this service. But now they have charged me for 500 inr. I have raised a ticket on this as well. First they waived off and closed the ticket. Then again they charged 500 inr for the same service. There is no proper reason given.

Ticket no. Sc_01631868, sc_01632824, sc_01534191

I have moved into the nestaway property on April 6, 2019. Our room has faulty refrigerator .On the day of move in, the area property manager Mr. Surya had said that refrigerator belongs to nestaway. It has been not working since first day. But surya updated refrigerator as present and working. He asked me to raise service request and said i will not be charged.

I have raised service request on day 2. The vendor came and repaired it. It worked for one day and stopped working . I have raised another service request and vendor came and repaired it. And guess what it worked for 3 days and again stopped working. I have called vendor and he came, checked it and said he want to change some parts. And he said i will not be charged since it is not been working from day despite two service requests in a week.

I have called APM surya the next day and he came and asked me to raise a service request and said i wil not be charged for that service.

So i have raised a service request. The vendor came after 2 weeks and repaired it. It worked for a day!!!. I have called the vendor and he said he will come next day but he didnt show at all. After a week there was a service bill charge of Rs 3900 for the material cost and Rs 250 for the visit cost. I have called surya and i have also spoken to the service team member Mr sunil and sunil said i am not liable for the charge and said he will send the confirmation for the same to me that i will not hold liable for the charge.

But sunil didnt send the confirmation to me. So i have raised the service request to waive off that charges. And custome care said that i am liable for the charge and said sunil has confirmed to them. I have called sunil daily for a month and he doesnt even pick up the call.

After few days i got the call from customer care and said that refrigerator belongs to the previous tenant.

Wow the nestaway had kept the faulty refrigerator of previous tenant as them.Now the APM surya had removed the refrigerator from the room and said that charges will be waived off and said he also sent the confirmation mail to the nestaway.

The sunil had blocked my number.

The Refrigerator has been removed from our room but the service charges are still on the dashboard.

This has been going for 4 months.

Nestaway is mentally harassing me.

During house visit the property manager promised a lot of things, but later on he denied saying not in nestaway policy. Also the house was not secure as many boys used to visit and stay in the house for days ( friend of one housemate) When I complained about all these things, nestaway asked me to move out and they will refund the money back. Its been 3 weekns and i havent got any money from them . Also they charged me late fee after vacating the house and move out inspection complete. They have my 30, 000 and they are not returning it back. The house is not secured at all and my other housemates also complained. The property manager didnt even come to visit it once.

Nestaway has not paid the electricity bill and the electricity department has cut the power supply of our building from last two days. Nestaway takes the money from us monthly in the name electricity bill and even after that we are not getting any electricity. I don't understand where our money is going. These people are just so unprofessional. Not at all providing any service properly but taking all the service charges from time to time. And the worst part is that no one is there to look into these issues seriously. Nor the customer care has any information regarding this nor the area manager. And no one is even answering our calls. I demand that all these utility charges should be refunded.

My contact no:- [protected]
I have booked the house with following address on 02/08/2019 by paying rs 5000 and later rs 62750 on 09/08/2019 and fixed the move-in date of 14/08/2019.

Property manager - pritam panja assured that house will be ready before 14/08/2019. But on the date of move-in, he didn't pick-up the phone. My family were forced to stay stranded on road for more than 02 hours with are luggage.
After that, when house was opened, it was found in a horrible condition.

1) no cleaning jobs were taken up.
2) 3/4 cots were found in broken condition.
3) lot of leakages in bathroom and water taps.
4) all the lights were damaged, plug points were damaged
5) water tank was in open condition and full of garbage materials.
6) sofa was dusty and damaged

Property manager - pritam panja assured and promised at the time booking that, all things will be arrested before move-in. But till date apart from few leakage arrests and electrical points correction, no jobs are taken-up.
Zonal manager-neha rajput was also contacted but she also refused to give services and take-up calls.

We are feeling cheated from nestaway as we are forced to live in horrible condition and no help provided. We are feeling totally helpless and mentally harassed.

I moved out on 18th of August. Now after a week, they are telling me that I haven't moved out still which I had and cutting my money and also delaying my refund which I am entitled to. Customer Care is blaming for moving out before inspection but in reality, nobody visited the house for inspection when I was there. They also added 2000 RS as maintenance charges which I asked customer care to explain but they had no explanation or reason why it was added when no inspection had even taken place.

Hi,

I am Ankit, living in 403, Kalamkar park, lane no. 1, balewadi phata, baner pune-411045.

I have moved to property through nestaway since July 27 th 2019. After moving nothing is provided to me like bed mattress, pillow, covers and they are charged onboarding charge for this. Also all the kitchen and room furniture provided is broken.

I have raised the ticket in nestway but no progress is there since 20 days.

Also area manager( Nitin) blocked our contact no. and he is not doing any thing.

Thanks & Retards,
Ankit

Hii,

I am kapil, contact no - [protected], living in 7a shantikunj, mall road, vasant kunj, delhi.
I have moved to property through nestaway since nov.17. I am paying rent & bills every month on time. They have recently upload a bill of 13114 for 61 days without giving me proper bill or usage of consumption, its a 1 bhk flat. Since 8 months i was paying maximum of rs.1500/month. I raised a complaint but i didnt get any resolution till date. I mailed them but thay are not providing the accurate information & also not supporting at all.

I moved out of the property last month but they hold my money by adding fake bills of the maintenance the area manager you should not charge anything the property is fine.
They add bills of the maintenance charges of rs 2500. But when i raised the service request and continuously connect with them they said you are charged for the electricity but they have not added any bills for that.
And when call them continuously they added fake bills now and said you are charged for 7800 now.

These guys are very unprofessional they returned the security and now they are not returning my pending money instead they added other fake bills for 7800.

I am staying with nestaway since march 2019. In may, we got a notice to find a new place as our house was getting off boarded from nestaway. I got shifted to a new nestaway house on 29 may 2019.
Nestaway asked me for 5000rs as they want to book this amount for any pending charges. I paid this amount. Now after 3 months, i am asking about my money they are not listening. They are saying that they dont have the electricity bills for the last month of my stay and so they are not able to find the exact amount to get deducted from my 5000rs.
They are not ready to return my money.
Nestaway is a real fraud. once they return my money, i will move out of this bloody ###.

They charge 350+ taxes every month in the name of nestaway assure. In which they are supposed to give us the services free of cost. I have raised many service requests, but none of them get resolved. I escalated each of them many times, but still no resolution. Each time i talk to customer care guys, they say the same thing that we are trying our best and we ensure you that tomorrow your repair work will be done and your request will get resolved. Now its more than 2 months, and my requests are still not resolved. I dont know for what we are paying when we are not getting the facilities out of our money.
Nestaway is fraud. Don't ever think of coming to nestaway.

Hi team,

I have logged complaints for multiple issues but always facing a delay in response, services are always delayed. The persons in the customer support are not responsive as well as not ethical & professional while taking calls.

The amount paid is not to bear the pain provided from your team. I want the compensations to be provided for unethical, delayed services and for making my life hell after opting your services.

Hi, i have been staying in nestaway for the past 6 months.. Every alternate month i am paying the utility bill..in spite of regular payments, nestaway has not paid the bill to the local electricity board.. As a result, the power supply to our flat has been cut.. The so-called 'property managers' and 'concerned department people' are useless to say the least.. If nestaway has some shame left then it should resolve the issue at the earliest...

I raised a request(on 3rd August) for cleaning and scheduled it to 7th August.

I have been following up with my request since yesterday but there has been no vendor assigned for my task and as of now, customer service replied saying they were unable to reach my service manager Mr. Wasim.

This means that they will not be fulfilling my request on my scheduled time.(i.e.tomorrow morning)

I can't even escalate the issue on my dashboard as according to nestaway, resolution time for my request is 9th august.

How can a request take 1 week to get resolved?and why shouldn't I escalate the issue as my scheduled visit is before that.

What sort of a nonsensical system is this. They even removed the Google rating on their company

My service request is SC_01563025.Are they doing this for free?No, I had to pay for such services and yet they are irresponsible in arranging.

If I take 3rd party service, Nestaway would be pissed off and blame us for all that's not working in the house. They would not even refund the deposit in full.

This has become a routine for me since the last 2 months. you can even see my earlier complaint of the similar sort in May 2019. I feel like living in a jail.

********Beware new comers who think of coming to Nestaway*****

I would like to highlight the wrongdoing by real estate management firm - Nestaway
When we moved into our apartment, it was managed by a company called as Zenify. Our monthly rent was decided to be 14500. This was including maintenance and water supply . I have rent receipts from previous months which shows that we paid 14500 for a year and afterwards 15225 . This included all the charges except for electricity for which there is an electric meter installed for each flat.
Now out of sudden in the current month's rent, nestaway decided to add 6522 as tanker charges which they are forcing us to pay
The tenants have no information how the charges are added . They weren't even informed or this clause wasn't even added in the rental agreement .
When I had requested them to provide a new rental agreement, we didn't get any definitive answers .

As a tenant we have every right to know how the charges being added . The water charges have to be added as per the usage like how its done for electricity bills .
Moreover, it was agreed upon that we don't have to pay anything extra for water supply as it is included .
The pump is not working for past many days and even though many people complained, there was no action which was taken by them .

I would like to call upon the wisdom of the online community to decide :

1)If It is okay to add extra charges without the consent of the tenant
2) If it is okay to modify the T&C and mutual agreement between the landlord and tenant
3) If it is okay to charge the people any amount based on the supply and not on the consumption of water of each flat
4) If it's okay for the customer execs to just ask us to leave or go for any internal transfer just because we have started questioning them on their misdeeds

Nestaway assure subscription is made mandatory post moving in while at the time of moving in it was optional. Neither was the change in status to mandatory communicated to the tenant. When the issue is raised with customercare, they have closed the ticket without resolving the concern (Saying as discussed over call, it is mandatory!) also, there was no option of
Further discussion or escalating the concern. When the tenant has not opted for a service, how can it be enforced. Now all of a sudden, the monthly charges appear on dashboard (Rs.199 +taxes per head per month implies around rs.1000 per house per month)!. For an additional revenue stream, tenants can't be enforced to subscribe to services which they don't need or be subjected to such an experience! I have seen similar such concerns raised by other tenants on this portal. May i kindly request help on this front.

So i moved into one of the nestaway house on apr 28. I was not charged electricity bill until june although i kept asking it to the nestaway building manager/executive. All he said was that i would get it in my dashboard. On june, i was charged an heft amount of rs. 5246.35 for a 150 sq. Feet room for the billing period (May to june). Attached is the actual bill from the electricity board where it has been mentioned that the billing date is from (Feb to june). I raised a service request (Sc_[protected] around first week of july and contacted multiple times over phone (Reply "3 days is the resolution time and backend team is working on it" everytime).

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In short - charged for excessive months but stated only for a month in dashboard (Felt cheated)
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The main issue here is the charges were calculated on pro-rota basis which was never mentioned anywhere in the agreement or nor the executive spoke about it. As per the agreement it was stated that, they would charge flat 1000 rs if the meter is due to be fixed. But instead they divide the charges among tenants. Other concern is that i've seen many people moving in and moving out in short period. Pretty sure they are not affiliated with nest away. Who will pay the electricity charges for them??

Please find attached the bill from electricity board, service ticket and agreement.

Hi, i have re-opened a ticket regarding my washing machine maintenance 3 days back and since morning your customer care guys are just bluffing about assigning a vendor and when i called the vendor he is saying that no ticket has been assigned to him. When i confirmed this with them they said that the vendor will be assigned asap and its been 4 hours since that call now i have again called the customer care now they are saying that the vendor is not yet assigned.

Are you making a fool out o[censored]s?

What kind of a service are you providing here?

I have already told you guys that i need to repair this machine by today as i have a flight on friday and you guys just keep on bluffing to repair it by today.

Seriously shame on you guys, not at all reliable service.

Pathetic customer service, pathetic response.

Even previously this issue was not resolved. Not at all expected from nest away.

My ticket no sc_01520111