NestAway Technologies Complaints & Reviews

Hi,
I booked a nestaway property for rent on 16th may, 2019. I paid security deposit, onboarding charges and all. On the move in day (19th may, 2019) i was told that i cannot move-in to that property and i have to find another one. Than i had to find another property and booked. I moved in on 22nd may, 2019. And from 19th may to 22nd may i stayed in a hotel even after paying money to nestaway but they were least bothered. Till that time i had paid rs. 14100 as security deposit, rs. 2000 as onboarding charges and rs3082 as may rent or something.
After move in, i was again charged rs. 4340 which is showing as due from my end. When i called customer care on 4th june, they they told it will get adjusted need not to worry, you only pay the rent amount for june. Than i paid the rent june on 4th june itself. But still now the due of 4340 is showing and it's been more than a month. Customer not responding now.
Please help.

Hello Nestaway

This is really unprofessional and embarrassing.

It has been 1 month that I have vacated my room from 1272 sec 52, Gurgaon.I am yet to get any refunds yet.
I an not even able to check the update of the status of the service requests raised in app.
This is so frustrating that everyone I contact in Nestaway has no idea of what is happening.
Your own department doesnt seem to be interconnected.
Even after providing all the relevant approvals of the Area Manager, I am yet to get any refund back.I dont think it can be as complicated as it will take 1 month to get clear.
How slow an organization can be.
My 14, 000/- as a security is stuck with you guys. And there is no update on the service requests too.

Even your customer care doesnt seem to care for customers.

Hoping to get a resolution soon.

I am currently staying in nest away house, few days back i got a call from nest away they told us about a new service i. E nest away assure and told us the charges are 129/- if all the tenants living in the flat subscribe for it
When i subscribe the charges were 172-/
So i asked customer care that charges that is showing is 172, they replied that the offer period has expired so it costing 172, then why nest away executive called us after the expired period

This is not the end,
In july month i have been again charged with 234-/ and when asked they said its because other 3 beds are empty

But when i was asking again and again to the nest-away executive that if we 3 will subscribe then it will cost 129 and they said yes

Now they say when the room will be full then it will cost 172

This totally not acceptable and they said u have to pay the charges no matter what and u cant unsubscribe

This is a total scam

While we moved-in to flat, area manager agreed to provide refund to co-tenants for lock they have put on their expense. But later nothing was done for same.

As a result co-tenants did not let us make the duplicate keys till amount is settled or paid to them by us.

We have raised a service request internally sc_01457965 but awaing response since 3-4 days.

Customer care team told us that it is awaiting approval from area manger.
Area manger do not talk to us over phone. He has stopped picking up our call.

Please look into this. It been just two weeks we have moved-in and our life have become like hell.

I moved out of a Nestaway home on 30th May, 2019. As per rent agreement, they are to refund security deposit amount within 3 working days of move out by retaining two months rent. Deductions if any from the retained amount to be agreed with 5 working days and balance withheld amount of security deposit to be refunded in subsequent 5 working days. Till date not a single penny refunded by them.

First they incorrectly charged painting amount which was finally removed on 12th June and they mentioned that I will get refund in 5 working days from 12th June after deduction of INR 999 as renovation charge which I agreed for.

On 19th June, I see they debited another INR 2500 in name of move out charges and INR 2000 for electricity. I provided them electricity bills confirming I already paid them and asked for explanation on move out charges. No explanation received till date. False promise made yesterday that I will get refund by end of day 27th June but nothing happened.

When I called today, 28th June, the trail of false promises again being made with no resolution.

I have moved in dec 2018, i switched on air conditioner in apr 2019. It was not having cooling effect. I raised many tickets & requested till may last. Within these two months i managed without ac. Also, i paid the rent of 10k just for a single room throughout till date. But nestaway did not get the ac repaired & i have to get it repaired for 8500 rupees. I submitted the receipts for refund but they did not provide a single rupee back till date. They are harassing customers. Take strict actions against these fraud companies

I booked online pg nestaway. It was very horrible when i saw the home. Totally messed up, drainage problems, no furnitures and most importantly no cleanliness. Top of it they are deducting money when i refused to stay in that apartment or not fixing the issues. Customer service is not so good. They are not helping to fix rather than creating more trouble.

I was not provided the cupboard keys and locker keys when i moved in in the first week of june. As suggested by the nestaway manager anu, i had raised the ticket for the same immediately and the duplicate keys were made and provided to me. But i have been charged 500 for the same. I was told i won't be charged as they never provided me the keys. Sr no. Sc_01390626.
Please waive this charges as it was their mistake to not provide me the keys when moved in.

Name: gayathri n
Mobile no. [protected]

This is a fraud company. The rent for our property has not been paid since january 2019. We have written various emails on various occassions but the only response we receive is that "we are sorry for the inconvenience". The name of the area manager is ankit chaturvedi who is acting like a fraud agent for the company. This is their mode of operation of duping property owners. I havent been paid my rent since january 2019.

I had been staying in nestaway properties ( nestaway paras) in kota. I left the property on 28th May 2019 but I have still not recieved my security deposit.
I have filled all the details of move out.
When I asked for a confirmation that I will get the deposit, a concerned person has given me an email from get account stating I should get our back within 15 to 20 days.
I am only being said that it is under some process and there is some issue.

Detailed note: I was to move in on 10th june, but still no action from your side has been taken till now and till now i have not been able to move in.

Due to your negligence i have had to stay in hotels and had to pay hotel bills myself.

I have had enough of it.

Your customer service is a joke and they do not solve any issue.

Refund immediately the full amount!!!

I paid all bills on 02 jun 2019 when my bother shifted, In his room there is no electricity- fan not working, tube-light not working and there did not provide WiFi and TV connection to him but they insure in his facility they provide all but they plot with consumer like me and my brother, Nestaway Manager Kamal did nothing from starting only ensuring to me issue will resolved my brother live without light in that room but issue remains same till now and i now to move out this flat due to not provided my facility then they charged with me for move out, firstly they not provide me anything and charged on time- i did not pay any move out charged and his owner Mr. maya appa contact not reachable.

Hi,

I’m Pradeep, living in Rajani Nestaway located in KPHB Phase 7, Hyderabad. There is a water problem from past 10 days but nobody is taking care of it. The area manager and his manager also not responding properly. Not at all taking any kind of action but cooking up all bull [censored] stories. They are not even able to accommodate us a water tanker. It’s been very difficult for us to stay without water. Another area manager named Sunny speaking rudely saying we have to transfer since there is water problem but not able to fix solution for this issue.

Kindly take an action on Nestaway for providing such stupid services.

Thanks,
Pradeep
[protected]

Regrading the above mentioned service request I am currently staying in one of the property of nestaway 9894 in panduranga nagar, Banglore on sharing room raised a request for geyser repair they got it done and charged me alone which should have been split between me and my roommate .Not only that the charges are very high without any actual bill of the material used for repair
And now I have initiated an internal movement with in the same flat from sharing to private room, for which they have charged me more then 3000k+.Now the biggest blunder they have done is when I made my internal movement charged payment that have adjusted the amount that I had disputed towards paid charged and they are again asking me to pay an amount of 1787 as June rent which I have already paid else they will cancel me payment.
They have created a mess on my dashboard I have no clue whom to go to if I call their customer care they ask me to raise ticket which I have already raised and they have no resolution to it .Infact on day one their customer representative behavoved very rudely with me and hung up when I was trying to explain my issue to him.I am going mad with all this every day I have been calling them but nobody is ready resolve it .I paid my electricity bill with my rent however post that also it was under unpaid charges .I have no clue what to do I feel like putting all the screenshot on social media and show how unprofessional and irresponsible Nestaway is.I need this issue to be escalated to the highest level and resolved urgently.

I am a tenant at Nestaway Bangalore and am asked to pay very high internet bill for the past two months(April and May, 2019). The usual bill I had been getting until the month of March was only upto Rs.500/-. However, In April and May I received bills of Rs.1770/- and Rs.3020/- respectively despite having little use of the internet. I managed to reach the customer service of ACT and have received an update on the plans which has changed every month. No concurrence or information was shared by Nestaway regarding change in Internet plans offered.
I tried reaching the customer service of Nestaway multiple times, but failed to get any response. The query has been raised on Dashboard with four levels of escalation, and have not received any update.
Nestaway should intervene and get this resolved as we are paying for your service.

Accout ID:[protected]

Hi service request no-SC_01383840, I moved out of the property on 31st May and got security amount within a day but when i checked the amount AC rental charges form Nov, 18 to May, 19 has been deducted .When i cross check with the executive they told me it was due to technical glitch and you dont need to worry and the amount will be refunded 48-72 hr as they have sent the approval to proper manager Mr AMBER SING and his senior Mr Prashant. I also personally talked to Mr Ambar he also accepted the same and confirmed me that he will provide the confirmation internally to nestaway team and you will get your payment. But till date after passing the 13 days i called many time to customer care but till date not a single Rs was refunded to me. All they iterating the same thing that the approval from Mr prasnat is pending and after getting the approval we shall initiate the refund .Please look into the matter . My frustration level has been crossed. Now i will start mail to Amarendra Sahu CEO Nestaway and Jitendra Jagadev on his linkidin profile unless they respond. I am not bluffing please chek the link of theirs profile https://in.linkedin.com/in/jitendrajagadev?trk=public_profile_browsemap_mini-pro...⇄ & https://in.linkedin.com/in/amarendra-sahu-09b6848

Hi I gave my appartment for rent to Nestaway 6 months back they said process and all 2 months back made agreement it’s been 2 months no tenant has come. But personally people coming to security and asking for rent and NestAway telling no tenants there in that area. I requested for off board SC_01396903 and give my key back for that also long process. I made many calls for my key back no one taking action.

Hello team,
I moved into my nestaway accommodation on 3th march 2019. House ID-59494 I got a rent agreement of 13100/- and that is valid till jan 2020 suddenly i got a mail that from this month onwards u need to pay rent 13900 i was shocked how can you do that I'm highly dissatisfied by the service rendered by Nestaway... Nestaway puts random and anauthorized cahrges without verification and asks us to pay the amount

SC_01407692 are opened, it has been a week...No response from your side

Also your area manager wakad location Mr. *Rohit sharan* he never receive our call...this is how ur manager dealing with the clients

We are charged for services which we never received -

1.) One of the tenant moved out, for which we were charged with sofa repairs. The amount was paid, in addition, each tenant pays 200/- extra (assure) per month for maintenance & repairs. Still no action taken.There have been instances of the same earlier as well & til date. The customer service agents lie all the time about the update that the vendor is assigned and the resolution is being looked up but never there is a situation where the resolution reaches the customers. (SC_[protected]

2.)There is an issue with an Electric Component which a responsibility of NESTAWAY to provide to which they are charging the customer.
ACCL component is the one that supports power back from society to the flats which was damaged before the tenants started staying in the flat.
(SC_[protected]

The above mentioned tickets all have been raised to the highest escalation possible and still the management doesn't care to respond back.The management takes no responsibilities of the same and they are harassing the customers to an extent where it is affecting their health.

We (a group of 5 people) are highly dissatisfied by the service rendered by Nestaway... Area manager puts random cahrges without verification and asks us to pay the amount ... Really dissatisfied by the behaviour and attitude showed by area manager . SC_01412325 and SC_01399898 are opened in nestaway appto track the issue... But there are no responses. After living in nestaway for more than 3 years, I am really dissatisfied and dissapointed...