NestAway Technologies Complaints & Reviews

I was promised to get a refund of security deposit of 27109rs. However, i received 17309 only. They had deducted 3000rs initially for painting charges, but they deducted 9800 more without notifying me again for painting. I've open tickets with nestaway to look into this matter, but nobody is responding to me.
Ticket number:
Sc_01973971
Sc_01973218
Please help

Your Grievance has been successfully lodged and your docket number 1828630 To know the status of Grievance visit https://consumerhelpline.gov.in/user/track-complaint.php
There are 20 Flats in our apartment, and we all have separate Electric meters, Nestaway has promise 100% Free maintenance, but they are charging for maintenance also, and we are not given electric bills at all, they have sent has direct link to everyone to pay 1, 406 as electric bill which is unacceptable, all the tenants have different usage and they are getting single bill and divided to everyone, customer care agents are very rude and they are not ready to connect the call to their manager,
We dint have electricity for 4 days previous month as they had some issue with the BBMP, they have mentioned that all the properties are verified but they have not verified anything, we tenants are facing issue every now and then, they are charging for maintenance but maintenance is not at all done, It’s not fair to charge Rs 1406 for everyone, this is a small flat and there is no way we can get so much bill, why aren’t we getting electric bills to us when we have separate meters for every flat,
Nestaway area manager Afroz keeps visiting the building as his frns stay here and he claims that he is not a area manager of nestaway, Mr Rameez, his manager doesn’t respond to our calls, customer care agents just ask us to pay very rudely without even knowing the problem, they don’t make us speak to higher authorities as we have been facing lot n lots of problems since we have moved in this apartment.
Request you to please take it in priority basis and help us get a solution for this or will file FIR.

Regards,
Mohammed Asim

In the settlement of my final bill post off-boarding my house it is unwilling to pay the rent for the duration your tenants were living. Tenants stayed from 29-Mar to 05-Jun but the company refuses to pay for entire duration. Playing only for 2 months while it should be for 2 months and 8 days.

Tenants did not pay the electricity and gas bill which I paid but Nestaway refuses to reimburse.

The tenants had damaged the plumbing, furniture and ACs but Nestaway is unwilling to compensate for the damages even though I have the Bill's with me as proof

With reference to the service request sc_01917440, inspite of multiple requests from the bank nestaway denies to provide requested details from the bank to settle a transaction dispute.

Here is more details on the sequence of events that happened since 1st december.

- 1/12/2019 made the rent payment through nestaway app with internet banking and got successful transaction message from bank.
However the same was not updated in nestaway dashboard.
5/12/2019 raised a service request to update the dashboard with my bank statement with the proof of successful transaction.
Then nestaway claimed to not have received the amount though it was a successful transaction and asked me to reach out to bank which i did multiple times.
And each time bank has confirmed that the payment is successful and no refund/reversal is possible without nestaway confirming via mail that they have not received the amount for that particular transaction.
I had multiple calls with nestaway customer care following up on the same and they refused to respond as directed by the bank.
And to add to my harassment nestaway is continuously adding fine every day for non-payment in my dashboard, inspite of having a ticket opened about the same dispute.
Hope this reaches to the appropriate authority who can action this.

I moved out of Nestaway managed property on 2nd December, 2019 and I'm yet to receive my final security deposit refund. Till date, I've made numerous calls to customer care. Every single time, I've been made fake promises that I'd be getting the refund soon. On 13th December, I was told that the refund had been initiated and I'd be getting it within 3-4 working days. When I didn't get it and contacted their customer care on 23rd December, I was told that it's still being processed and they're still discussing about my previous stay in the previous property for which the settlement was already done 1.5 months ago. This is pure cheating from Nestaway. I need my money back asap. Nestaway doesn't have the right to hold this money with them.

I have been charged an invalid amount of rs. 1908.25 by nestaway.
Upon contacting them regarding the same there clarification for amount was insufficient.in above i have also been charged for something that's yet to be fixed but still the charges are added.
I have asked them multiple time to correct these charges and divide them correctly, but nothing happened
Service requests ids:
Sc_01967508 = 23 dec 2019
Sc_01888743 = 28 nov 2019
Sc_01582750 = 21 sept 2019

I have been a tenant in flat no.302, sunshine enclave apartments, 487, 38th cross, jayanagar 8th block, bengaluru 82 since may 2017.
The initial lease agreement signed by me clearly states that an advance license fee of rs.40000 (Rupees forty thousand only) was to be paid on or before the 5th of the respective month. Accordingly, an advance rent for may 2017 had been collected along with the advance amount of rs.2, 00, 000. Hence, subsequent payment of monthly rent have all been advance payments of rent for the respective months.

Yesterday, i was informed that the advance rent for this month, december 2019, was pending. However, the same had already been deposited on the 04th of this month, as has been done every month all these two and a half years.

Kindly verify your records and update me about the status.

I have booked flat on 10th of december with giving deposit of rs 12000 and broker fees of rs 3000. As per the agreement possession of flat was sheduled on 15th of december. As per the agreement, before getting possession, tenant must give advance rent to nestaway which i already given to nestway on 14 th of december. But till the date, nestway is not allowing me to stey in a house. All document and all money i have already given to them. Every day when i call to customer care and area manager, they told me that i will get possession in next two days. As today is 21 st december, till date i have not get possession of flat. I have requested so many times to give possession but they are not entertaining. They just told me that agreement is not ready so owner is not allowing to stey. They also not allowing me to shift in any other house own by nestaway.

I shifted to my nestaway house on 17th of july and have my agreement till 11th of january. On 4th of december i went back to my hometown for a few days and on returning today i. E. 20th of december i don't have anything left in my home. On asking the area manager and going to their nestaway office i get to know that they got confused with room number and opened my room instead of my side room for cleaning and making jt available for next...

My friend and i rented a nestaway property in noida sector 137 on october 2nd.
We were assured that we would get the flat in a good condition but there were many issues with lights, plumbing, electricty, and appliances. When we complained to nestaway area manager (Amit), he suggested us to request service from nestaway website which according to him will be done at free of cost as we were not responsible for the damage. But after the issues were resolved we are receiving mails and calls frequently saying that we have to pay the bills for those services. More over these issues were not completely resolved. Area manager asked us to pay 1180rs to transfer 1 unit from back up to main to increase the capacity of meter to which he said we will get a refund immediately. But neither we got any refund nor the issue is resolved. Customer care services are very poor they keep postpoining everything.

Hi this is sriram

I have moved into the house by nov 20 2019

Till now i have not received any rental agreement ( no soft copy or hard copy )
From the day i move in
I not even sign the agreement

I already told the broker who showed me this house that i will stay here
For only 2 months

He not even informed me about the locking period

Now i am moving out by jan 29 th 2020
It is showing that i have to pay the amount of 10050 as fine because i am moving out before the locking period.

And there is no proper information in the app in android.

Even the broker has not informed me about the locking period

Even in the app also
When i have seen the add
There is no info about locking period

Now my request is
Why i must pay the amount of 10050
Without signing the rental agreement

Why i must pay the amount
Without informing about the locking period

And see the app in the android phones
How disgusting it is

There is no proper information in the advertisement they are giving..!

They are forcing me to pay the amount

Kindly see my request
And justify me...!

Made payment for 16909.46 on november 4th through nestaway app and the transaction went through from my bank account but nestaway app showed as failed. Tried again and the same scenario repeated. My bank account was deducted for 33818.92 and i initiated a chargeback with the bank and had a case opened with nestaway (Sc_[protected]. The bank confirmed that the amount was paid to the beneficiary account - and i raised a new ticket with the bank information and the mails from the bank (Sc_[protected], but nestaway is not taking the ticket seriously and shifting blame. The lack of service is baffling considering that if the issue is with the payment gateway vendor chosen by the company, there should be some responsibility to help fix this issue. (Especially considering it has been over a month that the refund is on hold!).

I am an new tenant joined in nestaway home on dec 1st. They have charged 11000 full month rent and apart from that 5500 move in charges saying providing hassle free services providing fully furnished flat. Its been 15 days i have raised ticket for providing bed but they are not giving any response. Called customer support 10 times now same resposne work in progress. Area managers not responding to calls and messages. Posted on social media no use. Paying whole month rent but not getting any services.

Hello,

I stayed in a nestaway 1bhk for about 9 months. At the time of moving in, i paid 3000 rupees onboarding charges & 28k as advance.

I have moved out of the apartment & nestaway has charged me 9000 rupees for painting charges. This is highly exaggerated pricing. At this rate, i'd rather go over & paint the house myself.

Additionally, they had caused issues during moving out with their inspection service taking too long & they had multiple inspectors who didn't know anything about the property. I have had the worst move out experience ever.

Kindly resolve this ridiculous pricing.

Dear concern,

I did a transaction on 1st dec 2019, the transaction was successfull and money got deducted from my account as well. I have proofs for that which i am attaching below. But the nestaway people are saying transaction has failed. So kindly check and refund me the money as soon as possible.

In case of any clarification please call back or email me.

This is the worst service provider for house owners. We handed over our furnished flat in kphb road no 1 to nest away keeping the trust. However they gave the flat on rent for 6 months and then the issue stared.. (it's been 6+ months now without giving rent and maintenance) the flat is in horrible condition now..( precisely like a booth banglow) they ruined all the appliances, dirty vessels in the sink which is stinking since more than 6 months.. we have 3 sets of keys under wch only 1set was handoverd and remaining 2 they are kept with themselves and using the house illegally at nights (bringing girls) we are facing complaints from neighbors and security. No response for the calls and emails.. thinking to raise a serious complaint on this. We raised multiple tickets of issues faced. One of the service tic num- SC_01661927 pls email me @ muddala.[protected]@gmail.com keeping my sister in loop @ [protected]@gmail.com as she's the property owner registered with nest away as Rajeshwari Muddala

Hi,
I have made payment on 1st dec, so from my end transaction was successful but at your end is still in processing so my dashboard was not updated and still in processing.
Since i don't want any dues so i again made payment on 4th dec which was successful at both ends.

So the transaction which is still in processing state at your end, can you cancel it and refund to me.

If you have already received the money please refund it to me the processing amount why you are awaiting us with our money only.
My ticket id is sc_01900036

Hi,
I made my rent payment to Nestaway for the amount of 6029Rs on 1st December. Transaction was successful via Google pay but said it failed on Nestaways app. The amount has been debited from my account and my bank has confirmed that Nestaway has recieved the money but they are denying it. Google pay has confirmed it as well.

What can I do now?

Services are soo pathetic thy don't even want to help, agents never respond not give proper call. I have booked a flat and asking the agent to show me the flat thu never respond and not answer calls as well. Thy do not want to help us and that is clear. Thy nestway store in btm is the one set i'm facing issues with.

I wanted assistance from checking the flat to booking it.. But agents are never responding to it.. Thy promise to call back but no response even the message is read but no use... I wanted to check the flat but thy are very ignorant towards it. Very bad

We have book the flat and paid the token and deposit on time, and at the time of booking they have agreed to provide the basic cleaning services. And till now they are not at all responding our calls. And no confirmation of services is given yet by their team. And our possession is about to come. I want immediate action on this.
The nestaway staff involved are komal kotecha, ketan, ayushi awasthi