[Resolved] Nestaway Technologies — provided dirty room and mattress - nestaway

leela prasad Gorrepati

Address:

Bangalore, Karnataka, 560043

I am leela prasad and have taken a bed in anriya apt on 10th nov 2017, bangalore house id: 9504.

When i visited, the room and mattress was not clean and smells, and was told that i would be given in a neat and clean condition when i join. But was not cleaned properly.

So, i raised 2 service requests sc_00133855 and sc_00134625. One for room cleaning and other for new mattress. Both are in level 4 escalation and no one responds to these. Called customer care for multiple times, yet no response. They have taken money from me and not provided the aspects those were agreed on.

See the pictures attached after they have handed over the room to me. Mattress smells and dust raises on hitting it.

Please look at this issue.

+4 photos

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Dec 19, 2017

Complaint marked as Resolved

NestAway Technologies customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

NestAway Technologies Customer Care's response Hello, Leela! We regret the inconvenience caused. Please allow us some time we will get back with an update.

Dec 06, 2017

Updated by leela prasad Gorrepati No one responds from Nestaway in spite of calling customer care. Always I get response in harsh manner that we cannot comment on time frame. More than a month passed on raising this cleaning request. I am suffering a lot by living in this dirty room. I am unable to get proper sleep due to dirtiness.

Finally, I don't want any responses like working on it/looking at it etc. I need proper response to my below ask.

Is NestAway going to resolve SC_00133855 or not? If so, When?

Verified Support

Jun 22, 2018

NestAway Technologies Customer Care's response We hope that our customer care team has resolved your query. In case you would like further assistance, please contact us again and we will be happy to assist you.

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Comments

leela prasad Gorrepati

Waited on 18th, 19th and today is 20th. Could I know the time frame for you people to respond and act.

NestAway Technologies Customer Care's response, Nov 20, 2017

Verified Support

We are working towards resolving the issue. Please do allow us a bit.

ਜ

ਜਸ ਅਰੋੜਾ

from Bengaluru, Karnataka

Following up with nestway team from oct 2017 for rent refund paid in wrong account.
They are just making me call again and again but there is no proper solution. Its ahuge amount of 8500.
Please help

NestAway Technologies Customer Care's response, Nov 29, 2017

Verified Support

We are working towards resolving the issue. Please bear with us.

leela prasad Gorrepati

No one responds from Nestaway in spite of calling customer care. Always I get response in harsh manner that we cannot comment on time frame. More than a month passed on raising this cleaning request. I am suffering a lot by living in this dirty room. I am unable to get proper sleep due to dirtiness.

Finally, I don't want any responses like working on it/looking at it etc. I need proper response to my below ask.

Is NestAway going to resolve SC_00133855 or not? If so, When?

NestAway Technologies Customer Care's response, Dec 7, 2017

Verified Support

We are working towards resolving the issue. Please bear with us.

leela prasad Gorrepati

I repeat my comment,

Is NestAway going to resolve SC_00133855 or not? If so, When?

I cannot wait for unlimited time frame. Already more than 1 month passed without any progress with responses like "We are working towards resolving the issue" etc

I am asking time frame, If at all NestAway is willing to resolve.

leela prasad Gorrepati

Why there is no response for my previous comment.

"I repeat my comment,

Is NestAway going to resolve SC_00133855 or not? If so, When?

I cannot wait for unlimited time frame. Already more than 1 month passed without any progress with responses like "We are working towards resolving the issue" etc

I am asking time frame, If at all NestAway is willing to resolve."

leela prasad Gorrepati

Got call from a vendor and was asked to clean sofas it seems.My issue is dirty Room and bathroom which I attached pics in ticket 00133855. Is Nestaway confused?.
Vendor said that he needs confirmation from Nestaway for cleaning bathroom and same is pending from Nestaway from past 2 days. Can anyone from Nestaway spend atleast 1 minute time to confirm this?

Believe me, I was tired by calling and following up with Nestaway to bring to this stage from more than a month. Please show some pity on customer and confirm which allows vendor to start his work.

leela prasad Gorrepati

Finally a person from Nestaway came and cleaned bathroom. This is such a pathetic service where bathroom was cleaned after 45 days of raising request and spending lot of energy. Nestaway had to arrange for cleaning bathroom as this is their responsibility and had they done this as soon as request was raised, I would not have suffered for 45 days. This is a sheer negligence and irresponsibility from nestaway team.