[Resolved] Nestaway Technologies — provided dirty room and mattress - nestaway
Bangalore, Bangalore District, Karnataka, India
Leleela prasad Gorrepati on Nov 17, 2017
I am leela prasad and have taken a bed in anriya apt on 10th nov 2017, bangalore house id: 9504.
When i visited, the room and mattress was not clean and smells, and was told that i would be given in a neat and clean condition when i join. But was not cleaned properly.
So, i raised 2 service requests sc_00133855 and sc_00134625. One for room cleaning and other for new mattress. Both are in level 4 escalation and no one responds to these. Called customer care for multiple times, yet no response. They have taken money from me and not provided the aspects those were agreed on.
See the pictures attached after they have handed over the room to me. Mattress smells and dust raises on hitting it.
Please look at this issue.
Complaint marked as Resolved Dec 19, 2017
[Nov 17, 2017] NestAway Technologies customer support has been notified about the posted complaint.
Verified SupportNestAway Technologies Customer Care's response, Nov 18, 2017
Hello, Leela! We regret the inconvenience caused. Please allow us some time we will get back with an update.
Verified SupportNestAway Technologies Customer Care's response, Jun 22, 2018
We hope that our customer care team has resolved your query. In case you would like further assistance, please contact us again and we will be happy to assist you.
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